Gainsight

MAY 14, 2019

A product roadmap is a high-level, visual representation of the direction your product offering will take over time. A good product roadmap will provide your colleagues and stakeholders with the “why” behind your product and should serve the following purposes: Lay out the overarching strategy. Executive-level product roadmaps.

Roadmap 81

Roadmap Sales Customer Centricity Return on Investment 81

Integrity Solutions

SEPTEMBER 23, 2021

Value Based Selling Connects With Customers’ Needs. A value based selling process is the foundation for aligning the way salespeople connect with the way customers buy. Developing a culture that supports employee engagement, ensuring employees will go the extra mile to deliver customer value.

Roadmap 71

Roadmap Sales Case Study Leadership 71

InMoment XI

NOVEMBER 30, 2023

When your brand identity is cohesive and mirrors the values that matter most to your business, it becomes a powerful tool for connecting with consumers on a deeper level. Engage with Your Audience: Build strong relationships with your audience through active engagement. Consistency builds trust and recognition.

Brands 378

Brands Management Multi-Channel Social Media 378

InMoment XI

APRIL 26, 2022

Key 1: Don’t Be Afraid to Make Mistakes Key 2: Engage New and All Audiences Key 3: Apply What You’ve Learned. Key 2: Engage All Audiences. If you’re still concerned about how best to connect to audiences you haven’t consistently talked to before, this is the section for you. Key 1: Don’t Be Afraid to Make Mistakes.

Customer Experience 493

Customer Experience Social Media Employee Experience Roadmap 493

Experience Investigators by 360Connext

MARCH 12, 2024

We dive into why it’s vital for businesses to not only attract new customers with shiny offers but also to maintain and deepen existing relationships through reliable and meaningful engagement. This conversation isn’t just a critique, it’s a roadmap to excellence in loyalty program implementation.

Loyalty Programs 143

Loyalty Programs Loyalty Roadmap Customer Retention 143

SurveySensum

JANUARY 12, 2024

And as consumers are increasingly seeking meaningful engagements, businesses must incorporate empathy and personalization into their customer feedback mechanisms. Businesses that are adept at reading emotions in customer feedback frequently go beyond solving technical issues and establish a personal connection with their clients.

Feedback 52

Feedback Engagement Strategy Customer Journeys 52

CSM Magazine

MAY 12, 2021

What does it mean to be a Connected Enterprise and does it really matter? Today, the key to success lies in becoming a Connected Enterprise where all parts of the organisation work together to deliver exceptional customer experiences. Calabrio’s new blog series explores the rise of the Connected Enterprise.

Connections 64

Connections e-support Social Media Roadmap 64

SurveyGizmo

DECEMBER 21, 2022

Instead, let’s cut right to the chase: Retargeting the right customers at the right time and in the right place is the ultimate key to driving mobile customer engagement. Now, it might sound like common sense to say, “just retarget your customers to boost engagement,” but let’s break down what this actually means.

Customer Engagement 52

Customer Engagement Feedback Engagement How To 52

Lithium

APRIL 2, 2024

RECAP] Khoros Fresh Features Product Release & Roadmap Webinar : The following on-demand Q&A and accompanying resources are intended to summarize recent releases, enhancements, and current plans for Khoros products, functionality, and other services to help you unlock the full power Khoros has to offer.

Roadmap 52

Roadmap Metrics CRM Resources 52

Lumoa

JANUARY 27, 2023

A customer experience audit evaluates the customer’s experience while engaging with a business or a brand. Yet, many businesses neglect to make one despite its many benefits – more engaged and satisfied customers, direction and focus on areas to improve, and lots of growth opportunities! So what can be done?

Customer Journeys 208

Customer Journeys Customer Experience Customer Service Touchpoint 208

Innovative CX

AUGUST 10, 2021

Combining the two types of metrics helped connect the dots for agents so they knew improving their health metrics would have a corresponding improvement in their performance metrics. Are your employee engagement scores declining while average attrition is climbing, and your contact center agent error ratios are increasing? ·

Connections 59

Connections Customer Experience Average Handle Time Contact Center 59

Lithium

DECEMBER 28, 2020

Khoros Engage 2019 focused on innovative approaches to the biggest issues facing digital leaders today: solving the connection crisis, managing worst case viral scenarios, and of course: which color notebook will you take home? Right now, Khoros customers can leverage the platform to deliver a fully connected customer journey.

Omni-Channel 52

Omni-Channel Engagement Social Media Roadmap 52

Optimove

SEPTEMBER 25, 2023

In an era marked by constant connectivity and digital engagement, the average person interacts with their smartphone a staggering 2,617 times every day, according to research by Dscout. Real-Time Relevance Harnessing the immediacy of real-time engagement empowers brands to deliver messages precisely when they matter most.

Marketing 97

Marketing Touchpoint Loyalty Social Media 97

Lithium

MARCH 5, 2024

Khoros Fresh Features Product Release & Roadmap Webinar : Join our upcoming Fresh Features webinar to learn about recent releases, new product enhancements, and future roadmap from the Khoros product team. If you are interested in joining the Khoros Academy Early Access Program, reach out to your Customer Success Manager.

Social Media 52

Social Media Self Service Roadmap Insurance 52

Lithium

SEPTEMBER 6, 2019

Customer engagement often feels overwhelming. Customer engagement teams are awash with people, content, and competing objectives. The Community Roundtable’s State of Community Management 2019 found that 70% of programs do not even have an approved roadmap and 76% cannot measure their strategy.

Customer Engagement 40

Customer Engagement Engagement Roadmap Connections 40

Lithium

SEPTEMBER 6, 2019

Customer engagement often feels overwhelming. Customer engagement teams are awash with people, content, and competing objectives. The Community Roundtable’s State of Community Management 2019 found that 70% of programs do not even have an approved roadmap and 76% cannot measure their strategy.

Customer Engagement 40

Customer Engagement Engagement Roadmap Connections 40

Lithium

SEPTEMBER 6, 2019

Customer engagement often feels overwhelming. Customer engagement teams are awash with people, content, and competing objectives. The Community Roundtable’s State of Community Management 2019 found that 70% of programs do not even have an approved roadmap and 76% cannot measure their strategy.

Customer Engagement 40

Customer Engagement Engagement Roadmap Connections 40

Lithium

SEPTEMBER 6, 2019

Customer engagement often feels overwhelming. Customer engagement teams are awash with people, content, and competing objectives. The Community Roundtable’s State of Community Management 2019 found that 70% of programs do not even have an approved roadmap and 76% cannot measure their strategy.

Customer Engagement 40

Customer Engagement Engagement Roadmap Connections 40

Experience Investigators by 360Connext

DECEMBER 1, 2020

Product roadmaps. Our product roadmaps are based on what our customers want and they’ll get it…in six to eighteen months maybe. Product roadmaps are often based on what priorities have been identified as most important to customers. Customer feedback dashboards. And they thought – hey, we know our customers!

Customer Journeys 190

Customer Journeys Examples Roadmap Exercises 190

Lithium

JUNE 27, 2023

Teaming up with our trusted partners, Glowing Blue, we're excited to inspire, connect, and equip you with the tools to maximize your community's impact and to show you what’s next for online communities. Take a tour of Aurora 2023 Khoros Brand Communities Roadmap Khoros Insights Blog Customer Stories

Innovation 52

Innovation Roadmap Resources Connections 52

Gainsight

JANUARY 6, 2023

According to the report, “Today, the most successful digitally powered B2B companies are built with a combination of product-led growth for acquisition and adoption, customer-led growth for expansion and retention, and community-led growth for advocacy and engagement. The Connection Between Product Experience and Net Revenue Retention.

Resources 52

Resources Roadmap eBook Analytics 52

Gainsight

JULY 13, 2022

Get connected. At Pulse 2022 you’ll learn proven strategies for product-led growth, driving, adoption, user retention, and how to build effective roadmaps. You will also discover the industry’s latest trends, and connect with like-minded thinkers and doers in the product management space. . Best practices for product roadmaps.

Roadmap 59

Roadmap Conference Analytics Strategy 59

Uniphore

NOVEMBER 18, 2021

Improve product roadmaps:?Information Information provided by emotion AI can guide organizations in creating product roadmaps better suited to customers’ expectations. Brands can also use discontent triggers or changes in emotions to improve customer experiences by personalizing their services for better engagement.

Roadmap 162

Roadmap Call Center Policies Brands 162

Storyminers

AUGUST 28, 2017

Digital engagement ideas and tools allow Clorox to connect with customers in fresh and personalized ways. Better means personalized, engaged, and clinically accurate. AR/VR/AI and other tech is under scrutiny here, but on a low-risk, low-cost basis. Makes sense. Change is harder in this industry than many others.

Brands 350

Brands Healthcare Roadmap Exercises 350

ECXO

MARCH 21, 2023

Leaders must provide services, excellent customer service, delivery and engagement and must communicate their commitment to providing an exceptional customer experience. In the end, everything is connected. Map out the journey: Develop a roadmap for advancing employee experience maturity over time.

B2B 98

B2B Customer Experience Roadmap Culture 98

Feedbackly

SEPTEMBER 26, 2023

Consider it a winning roadmap to stay ahead of the curve! It’s the way forward in tailoring interactions to their liking, preventing negative experiences, and fostering lasting emotional connections. If brands are to remain competent and foster a unique relationship with their clientele, they have to adapt to the changing trends in CX.

Management 98

Management ROI Touchpoint Comparison 98

Bold360

DECEMBER 10, 2020

Adopting digital-first approaches to engagement (for both CX and EX) empowers you to do exactly that, providing the needed flexibility to scale your support strategy and as your customers and employees adjust to the “new normals” of today and tomorrow. . Starting small is better. Can that be done securely?

Self Service 52

Self Service Engagement Strategy How To 52

Experience Investigators by 360Connext

OCTOBER 17, 2023

Leaders who receive the reports don’t see real value in these numbers because they aren’t shown how they are connecting to the overall business strategy. This is why we have to continually connect to the business why. Use storytelling techniques to make the business case more engaging and memorable. Stories can.

Leadership 259

Leadership Customer Experience Customer Centricity How To 259

Lithium

SEPTEMBER 13, 2019

Khoros Engage 2019 focused on innovative approaches to the biggest issues facing digital leaders today: solving the connection crisis, managing worst case viral scenarios, and of course: which color notebook will you take home? Right now, Khoros customers can leverage the platform to deliver a fully connected customer journey.

Omni-Channel 40

Omni-Channel Engagement Social Media Roadmap 40

Lithium

SEPTEMBER 13, 2019

Khoros Engage 2019 focused on innovative approaches to the biggest issues facing digital leaders today: solving the connection crisis, managing worst case viral scenarios, and of course: which color notebook will you take home? Right now, Khoros customers can leverage the platform to deliver a fully connected customer journey.

Omni-Channel 40

Omni-Channel Engagement Social Media Roadmap 40

Integrity Solutions

APRIL 28, 2021

What actions can you take to both increase employee engagement and create a customer retention strategy that moves more of your customers from “satisfied” to “loyal”? A 5-step roadmap to get you started. The Relationship Between Customer Loyalty and Employee Engagement. Fundamentally, this is an issue of employee engagement.

Customer Retention 87

Customer Retention Strategy Net Promoter Score Employee Engagement 87

Gainsight

MARCH 7, 2022

This connection [between CS and Product teams] is no [longer] a “good to have” but a “must-have” for customers and cloud businesses to be successful,” said Tarun Luthra, a Head of Product Support and Global Vice President of Customer Experience. We focus on adoption, product feedback, customer engagement (through advisory boards) and more.”.

Customer Success 103

Customer Success Roadmap Chief Customer Officer Feedback 103

Aveus

MARCH 15, 2021

Early in our engagement, our team introduced the Aveus Trust Model, which outlines trust as a combination of three underlying components: capability, reliability, and motive. This was part of our excitement to engage with SHH. A Roadmap Forward. Below are some of those reflections. Measuring Trust.

Customer Experience 130

Customer Experience Roadmap Measurement Survey 130

NobelBiz

FEBRUARY 6, 2024

This article, inspired by insights from Holly Depies , contact center software consultant and SMS expert at Nobelbiz aims to unravel the complexities of SMS marketing, from compliance hurdles to strategic innovations, equipping you with the knowledge to transform your SMS campaigns into potent engagement tools.

Innovation 98

Innovation Strategy Contact Center Multi-Channel 98

Retently

MARCH 5, 2024

Acknowledging a customer’s effort to share their thoughts or experiences validates their input and strengthens their connection to your brand. This feeling fosters a deeper emotional connection between the customer and the brand. It requires a delicate balance of expressing gratitude and fostering continued engagement.

Feedback 149

Feedback Effort Score Social Media Customer Satisfaction 149

Martin Hill-Wilson

JANUARY 29, 2016

Smartphone addicted customers increasingly use their ‘third hand’ for all engagement touch points including customer service. Visual IVR becomes the GUI of choice: delivering omni-channel fluency together with an infinitely more intuitive way of engaging with service options, relative to its audio equivalent. The second is Visual IVR.

Omni-Channel 40

Omni-Channel Roadmap Self Service Customer Journeys 40

BirdEye

JULY 21, 2023

This positive social connection leads to increased job satisfaction. It also boosts a more favorable company culture that supports higher levels of employee engagement. Decreased motivation and engagement When team cohesion is low, members tend to feel disconnected and lack a sense of camaraderie.

Competitive Advantage 52

Competitive Advantage Roadmap Groups Culture 52