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Communicating CX: 15 Tips for Talking About Customer Experience

Experience Investigators by 360Connext

Of course, each business is different, but consider a customer experience content calendar as a way to keep your employees focused on the why, the how, and the “what do I do about it?” 15 Tips to Help You Communicate About Customer Experience 1. Connect the employee experience to the customer experience in big ways.

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Optimove Connect 2024: Highlights in Pictures

Optimove

Take the next step with our CRM marketer evolution curve Download Now Why it Matters: Optimove Connect 2024 served as more than just a conference; it was a place for inspiration, collaboration, and transformation in the realm of marketing. Optimove’s Rony Vexelman closes Connect 2024 with an invitation to Connect again in 2025.

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5 Things Brands Need to Know About the Gen Z Customer Experience (and Employee Experience)

InMoment XI

This may seem like an oversimplification, but when you think about it, Gen Z grew up in a world that is more connected than ever, has more access than ever, and gets everything done faster than ever. Tip #1: Seamless and Efficient Experiences Are a Must. Tip #2: Gen Z Is Unlikely to Complete a Traditional CX or EX Survey.

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How to write a peer review: practical templates, expert examples, and free training courses

Clarivate

Read on for resources that will get you on the right track, including peer review templates, example reports and the Web of Science Academy: our free, online course that teaches you the core competencies of peer review through practical experience ( try it today ). Peer review training courses and in-person workshops.

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Do More In ‘24: Ten Customer Service and CX Tips for the New Year

ShepHyken

Get customers to feel connected to you because they know you care. Of course, you have, and I’ll bet you didn’t like that surprise. Connect with Shep on LinkedIn. Be more engaged – Your customers want to feel that you’re focusing on them. Be more transparent – Don’t hide important information in “fine print.”

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Performance Management Tips for Cross-Generational Success

NICE inContact

Of course not! Connecting work to a higher purpose and creating trust-based relationships between contact center leaders and agents. In this webinar, we will discuss tips and tricks to engaging agents across generations, with a focus on the workforce’s newest additions, Millennials and Generation Z.

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Communicating CX: 12 Tips for Talking About Customer Experience

Experience Investigators by 360Connext

Of course each business is different, but consider a customer experience content calendar as a way to keep your employees focused on the why, the how and the “what do I do about it? 12 Tips to Help You Communicate About Customer Experience. Connect the employee experience to the customer experience in big ways.