InMoment XI

FEBRUARY 3, 2022

This may seem like an oversimplification, but when you think about it, Gen Z grew up in a world that is more connected than ever, has more access than ever, and gets everything done faster than ever. We suggest Microsurveys , social media and review sites, and live chat to gain the intelligence you need to compete for Gen Z’s loyalty.

Employee Experience 397

Employee Experience Customer Experience Brands Social Media 397

Retently

NOVEMBER 27, 2024

Leveraging Social Media and Influencer Marketing 8. Use multiple platforms – social media, email, PPC, and more – to create a seamless experience for shoppers, meeting them where they are. The Rise of Social Commerce : According to McKinsey , global social commerce sales are projected to reach over $2 trillion by 2025.

Ecommerce 152

Ecommerce Sales Strategy Tips 152

eglobalis

MAY 13, 2025

Recognizing this, organizations are increasingly mining unstructured data call transcripts, chat logs, support tickets, emails, social media posts, and moreto discern customer sentiment without asking a single survey question. Siloed data makes it hard to connect the dots (e.g., The payoff is richer insight.

B2B 292

B2B Survey Multi-Channel Effort Score 292

Experience Investigators by 360Connext

DECEMBER 10, 2024

But it is notoriously challenging to connect our individual efforts to clear benefits and ROI, because CX can span so many areas. But how do we connect our day-to-day activities and specific investments to these benefits? Connect financial outcomes directly with feedback and actions whenever possible. Start with why.

ROI 143

ROI Customer Experience Customer Journeys Effort Score 143

Comm100

APRIL 30, 2021

Social media and customer service have become an integral partner in customer support as social platforms have grown to become a part of most of our daily lives. But while it’s crucial to offer customer service on your social media platforms, venturing into this space can be a minefield. There are 2.7

Social Media 130

Social Media Tips Customer Service Training 130

ReviewTrackers

APRIL 8, 2020

Social Media Marketing for Restaurants. More consumers than ever are discovering great restaurants through social media. It therefore makes sense that a growing number of restaurants are integrating social media into their restaurant marketing strategy. Photos, Photos, Photos. Let your food take centerstage!

Social Media 139

Social Media Tips Marketing Video 139

Experience Investigators by 360Connext

FEBRUARY 18, 2020

The Best Free (and Cheap) Customer Experience Training Courses Online. Get access to all three of Jeannie's Customer Experience courses and 14,000+ more. What Makes a Good Online Course? You're here because you're looking for a great CX training course, and I've got eight to share with you. by Jeannie Walters.

Course 35

Course Training Customer Journeys Customer Experience 35

InMoment XI

OCTOBER 17, 2024

Customers discover your business through various channels, from their colleagues to social media posts. Education Questions How satisfied were you with the quality of the instruction and course materials? On a scale of 1-10, how would you rate the level of support provided to you throughout this course?

Feedback 195

Feedback Effort Score Survey Customers 195

BirdEye

JANUARY 12, 2024

Hyperlocal social media marketing allows you to harness this power, turning every digital interaction into a meaningful engagement. It’s not about reaching the masses; it’s about connecting deeply with those who walk the streets of your neighborhood. Table of contents What is hyperlocal social media marketing?

Social Media 109

Social Media Marketing Advertising Trends 109

Experience Investigators by 360Connext

NOVEMBER 17, 2020

” Of course, I was proud of my kids for being polite. While it’s great to send personal notes, of course, it’s possible to get creative. Simple, but a really nice way to connect with customers in an unexpected way. Of course there are times like a first purchase or a renewal. Look for milestones.

How To 372

How To Airlines Social Media Course 372

C3Centricity

AUGUST 4, 2020

In today’s connected world, especially when internet connection is concerned, dissatisfied customers will be quickly heard – across the net. Social media usually guarantees a quick response whereas contacting customer services through the usual channels often results in nothing.

Customer Service 271

Customer Service Social Media Customer Service Representative Self Service 271

Comm100

DECEMBER 16, 2024

But as automation becomes a cornerstone of customer service, a pressing question emerges: Is it possible to balance the efficiency of technology with the human connection that customers still crave? Omni-channel support AI ensures seamless transitions across multiple channels (email, chat, social media, etc.),

Customer Service 130

Customer Service Self Service Chatbots Omni-Channel 130

BirdEye

SEPTEMBER 12, 2023

We live in times that demand every business to have some presence on at least 2-3 social media platforms. You can no longer afford not to have a social media strategy for your business. There is heavy competition among brands on social media. Table of contents Why is social media marketing important?

Social Media 105

Social Media Guidelines Video Analytics 105

InMoment XI

APRIL 26, 2022

Of course, an organization stating diversity and inclusion goals is a good start, but how can brands like yours translate such goals into tangible Experience Improvement (XI) strategies and tactics for their customers and employees? Key 2: Engage All Audiences.

Customer Experience 370

Customer Experience Employee Experience Social Media Roadmap 370

InMoment XI

DECEMBER 6, 2024

These providers manage interactions across various channels, including customer support, social media, live chat, email, and technical support. Of course, there is a gray area between the two categories. A full-service CX solution will also help you to drive more long-term strategy for your program.

Self Service 195

Self Service Customer Experience Resources Effort Score 195

Experience Investigators by 360Connext

OCTOBER 2, 2014

Thanks to social media, that can be a lot more people. And of course, I’ll be enjoying the spectacular view from the Kelly Scott Madison offices in downtown Chicago. Customers who are surprised and delighted with their experiences share their experiences with others. Humans are smart. Find an event in your area here.

Customer Experience 297

Customer Experience Social Media Customer Experience Professionals Consulting 297

BirdEye

JANUARY 6, 2023

Understanding social media algorithms can be the difference between success and failure. In this article, we’ll teach you everything you need to know about the most well-known social media algorithms and explore ways to help your company rank. Table of contents What are social media algorithms?

Social Media 19

Social Media Video Sports Trends 19

BirdEye

FEBRUARY 15, 2023

Dentists and dental practices are increasingly turning to social media as a way to connect with patients, promote their services, and grow their businesses. Social media marketing provides dentists with an effective platform for connecting with potential customers and building relationships that will last.

Social Media 96

Social Media Video Guidelines Entertainment 96

BirdEye

FEBRUARY 6, 2023

Social media and healthcare topics have significantly become intertwined. Across all major social media platforms, wellness, and healthcare topics have overtaken almost all conversations. According to a study by PatientsLikeMe, a growing number of people (11%) turn to social media for reliable healthcare information.

Social Media 19

Social Media Healthcare Marketing Multi-Channel 19

Experience Investigators by 360Connext

APRIL 14, 2020

If you don’t have any data: Consider places that can give you some, like customer service case codes and social media discussions. What are your customers saying on social media? Journey Mapping Courses & Educational Resources. Learn more about the course and enroll here. Click To Tweet.

Customer Journeys 374

Customer Journeys How To Course Touchpoint 374

Experience Investigators by 360Connext

OCTOBER 22, 2014

Of course this is a simplified version of what it takes to identify meaningful touchpoints. Via an 800 number? How am I treated when I call? How many transfers does it take to solve my problem? I want to stop being a customer. <- <- How do I cancel?

Touchpoint 302

Touchpoint Customer Journeys Social Media Consulting 302

Russel Lolacher

MARCH 29, 2022

Social public service isn’t effective off the side of your desk. Whether you’re trying to start a successful social media presence for your public service organization or grow an existing one to better serve the public and your organization, there are a few key ingredients you’ll need to be impactful.

Social Media 98

Social Media How To Resources Leadership 98

Experience Investigators by 360Connext

OCTOBER 15, 2014

Ann of course graciously acknowledged that she was, indeed, Ann Handley. By the time we both arrived at the party, we were well connected in person. Picture me, in a pedicab, on the way to a party, yelling across to Ann, a passenger in another pedicab, “Hey! You are Ann Handley!” Back to the book.

Social Media 275

Social Media Consulting Conference Communication 275

Russel Lolacher

JANUARY 5, 2022

Whether you’re trying to start a successful social media presence for your public service organization or grow an existing one to better serve the public and your organization, there are a few key ingredients you’ll need to be impactful. Serious Social Media. Connect the dots for them. Success Barriers.

Social Media 98

Social Media How To Leadership Culture 98

GetFeedback

DECEMBER 21, 2018

Faced with poor customer service, 20% of consumers would complain publicly via social media. ( New Voice Media ). 47% of consumers would recommend a business to others if it provided better customer service. ( New Voice Media ). New Voice Media ). New Voice Media ). Genesys ). ( New Voice Media ).

Customer Retention 390

Customer Retention Net Promoter Score Poor Customer Service B2B 390

Experience Investigators by 360Connext

JANUARY 26, 2021

Of course, not all customer research requires a conversation. And don’t forget social media! Now that many organizations have a social media marketing team or a social media support team, it’s easy to forget about the customers who are interacting there.

Social Media 254

Social Media Contact Center Net Promoter Score Customers 254

Customer Bliss

DECEMBER 29, 2016

Some of the answers overlap, of course — there is a lot about getting buy-in from other leaders, using the right data, etc. Know your numbers: The work must be connected to growth, as Donna Peeples explained in Episode 29. When chatbots replace social media managers, you’ll be further behind.

Customer Experience 0

Customer Experience Chief Customer Officer Social Media Connections 0

C3Centricity

JULY 3, 2019

Or do you consider it to be an integral part of your connection with your customers at an important moment of truth, that of purchase and usage? A fun campaign they started running in 2019 with Ed Sheeran includes a pack label change – of course! Creative messaging needn’t be limited to packaging of course.

Multi-Channel 246

Multi-Channel Consumers Social Media Connections 246

C3Centricity

MAY 20, 2019

Whilst the hospitality industry has been based on serving and satisfying its guests, in today’s connected world it also needs to consider people who are currently strangers – but who could potentially become clients. Please check out our website for more information about our services and training courses, or contact us here.

Industry 266

Industry Strategy Hospitality Hotels 266

Experience Investigators by 360Connext

FEBRUARY 1, 2022

If there’s no feedback gathered then they might be badmouthing the brand on other channels like social media. . All of this is important because without staying connected to the customer in this way, the CEO and others can dismiss data and ignore the emotional consequences of poor customer experiences. Crazy, right? .

Customer Experience 376

Customer Experience Net Promoter Score Customer Experience Management Feedback 376

C3Centricity

DECEMBER 17, 2018

Then make some new connections that are similar to them. Most entrepreneurs and businesses make the mistake of chasing customers and fail to connect with them. Next check the usual social media platforms and again find discussions about what you offer. And of course, you can always reach out to me for a whole lot more.

How To 255

How To Advertising Customer Centricity Course 255

Experience Investigators by 360Connext

NOVEMBER 5, 2014

Of course, reading is a fundamental aspect to learning and growing. Jeannie Walters Jeannie Walters is the Chief Customer Experience Investigator™ and founder of 360Connext, a global consulting firm specializing in the cornerstones of customer experience: customer engagement, employee engagement and connections like social media.

Customer Experience 273

Customer Experience Net Promoter Score Employee Engagement Culture 273

NICE inContact

DECEMBER 8, 2016

Millennials interact continuously with their mobile devices because it provides them access to just about everything they need including email, SMS, Social Media, banking, shopping, etc. If you haven’t already, explore adding live chat, SMS, and social media customer services channels for your contact center.

Contact Center 201

Contact Center Customer Experience Social Media Multi-Channel 201

ECXO

MARCH 6, 2025

B2B customer needs and market conditions change, so the CX program should be agile enough to adjust course. Storytelling is a powerful tool here sharing real customer stories, both successes and failures, can help employees emotionally connect to the impact they have on customers. Finally, the strategy must remain flexible.

B2B 339

B2B Customer Journeys How To Effort Score 339

Comm100

FEBRUARY 1, 2022

Connecting with international students is simply not easy, and it has been made even more difficult with the onset of Covid-19. Students can reach out via live chat, social media, email, or even SMS – and every message will be funneled into one unified agent console. have declined for the past five years.

Engagement 245

Engagement Omni-Channel Chatbots Social Media 245

CloudCherry

DECEMBER 20, 2017

Additionally, brands had fewer ways in which to connect with customers. This transformation is owed in large part to mobile technology and social media. At the time, everyone communicated with each other in large part by voice, while social media platforms were just starting to take off.

Customer Journeys 225

Customer Journeys Touchpoint Social Media Consumers 225

Comm100

JANUARY 25, 2022

Of course, to see all the benefits of live chat, you need a robust live chat solution that offers a wealth of tools. In 2022, live chat expectations have increased, and providing the best possible customer experience (CX) now means allowing customers to connect how and when they want. Provide 24/7 support .

How To 246

How To Chatbots Omni-Channel Social Media 246