Customer Bliss

JANUARY 17, 2019

After taking a course led by James Heskett and Earl Sasser who wrote The Ownership Quotient , Lisa was excited to come back to Netspend with a business case that supported creating customer experience at Netspend. #CX Connect Employees to the Customer. How do you connect employees to each other?

Connections 190

Connections Company How To Chief Customer Officer 190

Calabrio

MAY 15, 2019

More and more, businesses are enticed to the cloud by the scalability to accommodate both seasonal changes and organic growth as well as access to new, more robust technology such as customer interaction analytics. Here’s your chance to experience both Amazon Connect and Calabrio ONE in action! See what’s possible.

Connections 100

Connections Contact Center Omni-Channel Course 100

Lumoa

JANUARY 15, 2024

Conversational commerce is all about interacting with customers through various communication tools, like live chat, chatbots, and contact centers. It connects the customer with agents who can handle their queries (or connect them with someone who can). Of course, chatbots can’t answer every query.

Customer Experience 208

Customer Experience Chatbots How To Net Promoter Score 208

InMoment XI

NOVEMBER 23, 2021

Knowing what’s working and what’s not in each type of experience can teach you how to create a smoother and more connected experience for customers. It’s also vital that the digital experience adheres to human-like interactions as if the customer was actually in the store.

Retail 529

Retail Customer Journeys Touchpoint Brands 529

InMoment XI

DECEMBER 21, 2021

Indeed, studies have shown that 70 percent of customer behavior is driven not by product quality or efficiency of delivery or advertising, but instead by interactions with your people. The move toward commitment and advocacy is generally driven, and championed, by senior executives, though, of course, they can’t do it alone.

Customer Experience 529

Customer Experience Loyalty Course Advertising 529

InMoment XI

JANUARY 20, 2024

AI integrates customer signals from a myriad sources, including historic transactions, different types of surveys , reviews, and social media interactions. Efficiency Across All Touchpoints The way consumers interact with retailers (and want to interact with them) is evolving. Of course, such experiences depend on data.

Retail 260

Retail Customer Experience Social Media Chatbots 260

ShepHyken

JUNE 7, 2019

Phone calls are ripe with opportunities and the faster a caller connects with a friendly voice on the other end, the better. Consumers want to connect with your business. Consumers Demand Immediate Connection. Many companies are well aware of this, of course. How to Connect the Right Way.

Connections 118

Connections Customer Centricity Consumers Culture 118

InMoment XI

FEBRUARY 3, 2022

This may seem like an oversimplification, but when you think about it, Gen Z grew up in a world that is more connected than ever, has more access than ever, and gets everything done faster than ever. How are you connecting with them? Revolutionary even. Tip #2: Gen Z Is Unlikely to Complete a Traditional CX or EX Survey.

Employee Experience 529

Employee Experience Customer Experience Brands Social Media 529

Comm100

NOVEMBER 3, 2017

How are you supposed to find social media training activities and courses that will bring everyone up to speed? The following blog post will give you helpful training tips, social media training exercises, and a brief list of courses that will help your social media team rise above and beyond. Where to Start. See How Others Do It.

Social Media 113

Social Media Course Training Marketing 113

SurveySensum

AUGUST 1, 2023

Building Lasting Connections: The Power of Customer Loyalty in Retail In today’s fast-paced and crazy competitive retail world, customer loyalty is like the secret sauce for staying ahead of the game. With an effective retail customer feedback tool , of course! Seriously, it’s a game-changer! And the best part?

Retail 52

Retail Loyalty Connections Loyalty Programs 52

Russel Lolacher

NOVEMBER 28, 2022

In this episode of Relationships at Work, Russel chats with speaker and Police Chief of the Mountain View Police Department Chris Hsiung on how communication and creating connection within an organization can improve workplace culture. Connect with, and learn more about, Chris on his platforms: . And then I make the connection.

Culture 98

Culture Connections Leadership Communication 98

Bill Quiseng

FEBRUARY 21, 2024

This course is a prerequisite for business professionals in the B2C or hospitality industry. The value to your customers is in their personalized interactions, not your “cash or credit” business transactions. Create an emotional connection. COMMUNICATE with every customer with a smile, eye contact, and polite interaction.

B2C 88

B2C B2B Hospitality Social Media 88

Myra Golden

JUNE 23, 2020

If you need help with preempting escalations and de-escalating intense interactions, I can give you free access to my De-escalation and Empathy classes on LinkedIn Learning. Connect with me on LinkedIn and post on YOUR page (making sure to @me, so I see your post), “Myra, I need help escalating intense interactions.”

Interaction 87

Interaction Contact Center Course Customer Experience 87

BlueOcean

OCTOBER 4, 2023

So, of course, we’re biased. There are, of course, pros and cons to this option. The quality of non-English interactions with virtual agents in a conversational manner in their primary language improves with machine learning. But what mix of live agents versus AI is best for your business? It’s our thing.

Contact Center 310

Contact Center Customer Care Average Handle Time Consumers 310

Gainsight

APRIL 15, 2022

Of course, it’s never that easy. Behavioral segmentation is the process of subdividing customers into distinct groups based on how they interact with your products and your organization. This enables you to personalize your outreach in a way that helps you connect with each user on a deeper level. Develop deeper connections.

Connections 52

Connections e-support Groups Engagement 52

Comm100

NOVEMBER 23, 2022

Seventy-one percent of consumers expect companies to deliver personalized interactions. Omnichannel platforms connect every channel together so agents gain a 360-degree view of every customer they speak. The personalization opportunities of omnichannel are only limited by the services connected.

Trends 207

Trends Customer Service Chatbots Omni-Channel 207

Kustomer

DECEMBER 17, 2020

Listen and subscribe to our podcast: In this episode of the Customer Service Secrets Podcast, Gabe Larsen is joined by Sioban Massiah from Twitter to discuss the Power of Connection and how to retain customer loyalty. Learn how Sioban connects with customers by listening to the podcast below. Growing Your Connection to Retain Business.

Connections 80

Connections Conference Loyalty Survey 80

Lumoa

JULY 17, 2023

In This Article: The Connection between Digital Transformation and Customer Experience Meeting Customer Demands: How Digitizing Customer Experience Drives Digital Transformation Success Key Drivers of Customer Experience Digital Transformation 1. The goal is to change how you operate and deliver value to your customers.

Customer Experience 208

Customer Experience Strategy Self Service Chatbots 208

Experience Investigators by 360Connext

FEBRUARY 6, 2024

higher customer lifetime value by prioritizing CX Now comes the tricky part: How can we connect day-to-day activities and specific investments to those undeniable business benefits? CSAT measures how satisfied a customer is with a specific product, service, or interaction, or the company as a whole. How do you measure it?

Metrics 270

Metrics Effort Score Net Promoter Score Data 270

CX University

AUGUST 7, 2018

CX University recently announced changes in purchase options to their Customer Experience and Patient Experience 500 Series of Online Courses. Online Courses are now available as subscription plans with low prices to allow accessibility for everyone. Visit www.cxuniversity.com to learn more about the subscription plans. CX University.

Course 45

Course Gamification Video Study 45

Gainsight

JUNE 3, 2021

The best part of the whole Unplugged experience is that YOU can be the star of the show (if you want to, of course!). The conversing moderators can recognize an attendee “in the audience” who raises their hand and “pull” people onto the stage who want to interact and engage. The second feature is an oldie-but-goodie: Speed Networking.

Connections 52

Connections Conference Meeting Tips 52

NobelBiz

APRIL 24, 2019

NobelBiz takes over the controls of Nex Interactive, a leading manufacturer of Hosted Contact Center Cloud-Based Systems. Now, with the addition of Nex Interactive, we have combined the best of all telephony products and services into a perfectly blended suite of Cloud-Based Contact Center tools.

Interaction 52

Interaction Contact Center Multi-Channel System 52

Lumoa

FEBRUARY 2, 2023

These elements, and others, are still significant today, of course. Where and how they take place has changed, of course. The customer experience (CX) is a customer’s impression of an organization or brand based on their interactions with you. Customer service is the direct interaction between a company and its customers.

Retail 236

Retail Net Promoter Score Strategy Customer Experience 236

Experience Investigators by 360Connext

AUGUST 22, 2023

If you’re unsure if the course is right for you—or if you’re looking for quick CX tips to improve your approach—let’s explore some of what you’ll learn. Customer experience is the total relationship your customer has with your organization through communication, interactions, and transactions.

Customer Experience 143

Customer Experience Effort Score Course Feedback 143

Experience Investigators by 360Connext

APRIL 21, 2020

It’s about the end-to-end journey your customers has with your brand, built on every interaction and emotion along the way. It’s about employee experience, ensuring your employees feel connected to the mission and empowered to deliver the best possible experience. You can check those Linkedin Learning courses out here.).

Course 143

Course Training Feedback Connections 143

Wootric CX Blog

SEPTEMBER 8, 2020

One of them is bound to be the customer support interaction. How to Analyze Support Interactions for Improving Customer Journey. Below, we have identified some proven methods to analyze support interactions (experience data) and identify the bottlenecks (and eliminate them) for improved customer satisfaction and retention.

Interaction 52

Interaction Customer Journeys Effort Score Touchpoint 52

Bill Quiseng

NOVEMBER 8, 2023

Neil Armstrong, of course. COMMUNICATE with every customer with a smile, eye contact, and polite interaction. Inform each customer transparently and interactively of the product’s or service’s function, liabilities, and advantages to them. Customers have an emotional connection with you. Surely, George Washington.

Customer Service Representative 88

Customer Service Representative Customer Care Social Media Loyalty 88

Hero Digital

MARCH 9, 2020

And over the years, as marketers delivered these personalized experiences, naturally, consumer expectations rose—leading to 63% of consumers now expecting a personalized interaction with a brand or service (Source: The Harris Poll ). So how can you scale 1:1 human interactions with tech? Bottom Line. And that’s where the magic happens.

Interaction 52

Interaction Technology B2C B2B 52

BlueOcean

JULY 8, 2020

With months of stay-at-home orders, lost jobs, closed schools, and, of course, the pandemic itself, people are in high need of empathetic connections. Every customer service interaction is an opportunity to deliver this connection point. But Adam argues that it’s going to take more than a simple “mindset shift.”

Trends 156

Trends Customer Service Contact Center Metrics 156

Zeisler Consulting

JANUARY 23, 2024

Often right after I get off an online call, I’m faced with a survey from Zoom or Google, or whatever service we were using: “How was the connection?” The survey that pops up is also pretty efficient, usually: One-through-five stars; How was the video; the audio; the connection… Then on to my next call, quick and simple.

Survey 93

Survey Meeting Video Feedback 93

Customer Bliss

MAY 28, 2019

Join me as I discuss what I’ve learned over the course of my 35-year career, so that you can more effectively do the work that needs to be done. Today’s video is an excerpt from my online course , inspired by my book, Would You Do That To Your Mother? Click here to learn more about the course and enroll. .

Chief Customer Officer 173

Chief Customer Officer Video Course Banking 173

Comm100

JUNE 22, 2021

to ensure that their students complete their course. It was set up primarily to support our course registration helpline for enrolled students, giving them an easy, accessible, and fast way to reach out to us. And of course, they find it very easy to use as it’s similar to the messaging platforms they use every day.

Customer Service 131

Customer Service Video Course Technology 131

Gainsight

APRIL 8, 2024

There is an emphasis on the importance of tailoring interactions and solutions to individual customer preferences and behaviors. Think of the connections you see at your annual events and the camaraderie seen in just a few days. Well, creating a customer community is just taking this IRL version online and 24/7.

Customer Success 52

Customer Success Training Engagement Customers 52

SurveySparrow

JANUARY 23, 2024

Student Engagement Survey Student Satisfaction Survey Student Perception Survey Online Learning Survey Course Evaluation Survey Student Engagement Survey A student engagement survey is a chat with the students where they tell you how interested they are in the classes. Interactive activities b. 10 Student Engagement Survey Questions 1.

Survey 52

Survey Course Tips Feedback 52

NICE inContact

OCTOBER 16, 2018

So, how can you ensure that customers who call your company are given the help that they need and that they exit the call feeling positive about the interaction and the company? And, to take a step back for a minute, are you offering your customer options when it comes to how they can connect with you? First, some scary truths.

Call Center 260

Call Center Customer Service Self Service Social Media 260

Experience Investigators by 360Connext

AUGUST 1, 2023

Recruiters at other tech companies are requiring online courses around prompt engineering and using generative AI. To do this well, it’s essential to properly educate and align with customer privacy awareness to avoid intrusive or uncomfortable customer interactions. This isn’t just a CX issue.

Customer Experience 143

Customer Experience Customer Service Self Service Chatbots 143

Comm100

FEBRUARY 1, 2022

Connecting with international students is simply not easy, and it has been made even more difficult with the onset of Covid-19. Importantly for higher education institutions, Gen Z and Millennials are the demographics most likely to have used chatbots in their most recent interactions. have declined for the past five years.

Engagement 191

Engagement Omni-Channel Chatbots Social Media 191