Alliance by IFS

JUNE 7, 2019

Astea Executive Leadership to Present at the 2019 Stifel Cross Sector Insight Conference on June 10. The conference will be held at the InterContinental Hotel in Boston, MA. Astea executives will be available for one-on-one meetings throughout the three-day conference. HORSHAM, PA (June 7, 2019) — Astea International Inc.,

Conference 50

Conference Hotels Leadership Financial 50

CSM Magazine

FEBRUARY 28, 2024

When I joined Sabio, we were a team of just 30 people focused on solving problems in the contact centre market. Today, as the CEO, I’m proud to lead a company that manages more than 500 enterprise brands globally, helping some of the world’s largest companies deliver exceptional customer experiences. How did we get here?

Leadership 52

Leadership Innovation Groups Conference 52

ChurnZero

MARCH 3, 2020

Top 10 Must Attend Conferences in 2020 for Customer Success Professionals. I’m not talking about a vacation (although those days off are also oh so very important) but I’m talking about, stepping out of the office for a day or two to attend a conference. ChurnZero is proud to be a Gold sponsor of the event.

Conference 72

Conference Customer Success Chief Customer Officer Return on Investment 72

Uniphore

JANUARY 4, 2022

You’ll hear from some of today’s leading voices in outsourcing, venture capital and private equity, market research and more. He has been conferred with the title of ‘Innovative Entrepreneur’ by the Ministry of Science and Technology’s Technopreneur Promotion Programme (TePP). Zeus Kerravala Founder and Principal Analyst, ZK Research.

Contact Center 317

Contact Center Innovation Multi-Channel Customer Retention 317

BirdEye

MAY 3, 2023

The choice of the right marketing channel can make or break a campaign. Choosing the most effective marketing channel can make sure that your efforts bring results. Table of contents Understanding marketing channels (what is it?) These marketing communication channels are pivotal in reaching your target audience.

Marketing 98

Marketing B2C Social Media Multi-Channel 98

CSM Magazine

NOVEMBER 3, 2022

Liz Carter, Chief Marketing Officer, Reputation. Reputation , the global leader in reputation experience management, today welcomes Liz Carter as its new Chief Marketing Officer. “Liz is a talented leader who will help our organization continue to strengthen our brand awareness and market position.

Marketing 52

Marketing Leadership Conference Feedback 52

Horizon CX

SEPTEMBER 1, 2023

Then there are those organizations that get engaged with CX because a senior leader either read a book on CX or attended an industry conference where CX was presented in such a way that demonstrated how that business drove revenues and profits to higher levels through CX than if they hadn’t engaged. It requires courage and real leadership.

Exercises 246

Exercises Customer Centricity NPS Culture 246

Oracle

DECEMBER 24, 2018

2018 was a year of significant innovation within the marketing world. Marketing thinkers, practitioners, and business leaders shared great insights this year. As part of our year in review , here’s a closer look at some of the most inspiring and thought-provoking marketing quotes from 2018.

Marketing 93

Marketing Conference Omni-Channel Leadership 93

Totango

MAY 17, 2023

Three learnings from TSIA on why your go-to-market leaders have an opportunity to work better together to drive growth. When it comes to understanding customer needs, marketing, sales, and CS teams are the experts, so it’s on us to work together to define today’s most valuable growth opportunities.

Sales 107

Sales Marketing Sports Customer Journeys 107

TechSee

AUGUST 14, 2023

In addition, he is also a best-selling author, Forbes contributor, blogger & podcaster, and frequent conference speaker. Brad teaches courses on customer strategy and management, customer service leadership, and CX leadership. ’s 9 Binge-Worthy Marketing Podcasts.

Customer Service 207

Customer Service Contact Center Customer Centricity Leadership 207

Centercode

FEBRUARY 4, 2020

Centercode, the leader in Customer Validation Software-as-a-Service (SaaS) solutions, today announced its upcoming free three-day virtual Delta ’20 conference April 7-9, 2020. The theme of this year’s event is all about ongoing engagement with your target market after your initial product launch. Laguna Hills, CA.

Conference 52

Conference Transportation Industry Feedback 52

ClearAction

MARCH 22, 2024

Controlling Touchpoints Model for CX is a Team Sport CX is a Team Sport surfaced as the theme from the 2024 Customer Experience West Conference in British Columbia, Canada. “ Fragmented functional leadership, customer data, engagement channels, systems, operations, and revenue teams.” ” Why? ” (silos!)

Sports 62

Sports Chief Customer Officer Conference Customer Centricity 62

C3Centricity

APRIL 2, 2018

What’s your gut response to the title question about eliminating Market Research Departments? Yes, if it is the traditional market research department. Who better than market research to help in its analysis? Seat-at-the-table and leadership. 10 Steps to Reinventing Your Market Research Department.

Marketing 175

Marketing Handbook ROI Social Media 175

Russel Lolacher

APRIL 10, 2022

In this episode of Relationships at Work, host Russel Lolacher talks about how to get leadership to see your value – whether it’s executive or anyone with influence in your organization. We need to talk about how to get leadership to see your value. The conference was government social media. PLAY AND SUBSCRIBE.

Leadership 52

Leadership How To Social Media Conference 52

Customer Bliss

MAY 31, 2018

Antonio has a lot of experience blending marketing and sales. As a marketer, he was a fan of B2B marketing for technical products, and spent almost 10 years with Air Liquide , where he became familiar working in a large B2B company in the gas and tech industry. You might be stuck forever.

B2B 107

B2B Industry Leadership Conference 107

Experience Investigators by 360Connext

JANUARY 5, 2015

It was a room of 12 people, with the founder sitting at the end of a big conference table. The others were his senior staff , his trusted leadership team members. The marketing director, a very smart woman who was frustrated by the lack of changes , spoke up and confirmed what the others had said. And here’s why.

Leadership 110

Leadership Consulting Employee Engagement User Experience 110

ClearAction

MAY 25, 2023

Use the translation box to point out to your Senior Leadership Team how these massive customer experience savings contribute significantly to sales velocity, earnings per share, compound average growth rate, return on assets, customer lifetime value, etc. The table above is a glimpse of our root cause resolution.

Customer Experience 118

Customer Experience Chief Customer Officer Leadership ROI 118

ClientSuccess

JANUARY 25, 2021

This is all to say that while working closely with sales departments comes naturally to most CSMs, bringing in other departments – such as marketing – can sometimes leave both customers and internal teams wanting more. Why is customer marketing important? Actionable ways to bridge the gap between customer success and marketing.

Customer Retention 81

Customer Retention Customer Success Marketing Case Study 81

Kustomer

OCTOBER 22, 2020

There really is no face of a company when storefronts are closed, it’s all up to the branding and the marketing and then the customer service agents,” said Lauren Panken in her session DTC or Be Disrupted: How UNTUCKit Uses Conversational CRM to Win. It really is kind of an invisible ‘sisterhood’.

Conference 96

Conference Self Service Sports CRM 96

TechSee

JUNE 16, 2022

Paul is a Transformational, hands-on, customer service department leader with extensive experience using performance metrics, lean process improvements, and positive leadership in building effective, efficient, and happy customer service departments. Paul Husar, Senior Call Center Manager at LG Electronics. Follow on LinkedIn.

Customer Service 251

Customer Service Contact Center Chief Customer Officer Call Center 251

Customer Bliss

JUNE 14, 2019

E: Emerging market excellence. Growth is happening more in emerging markets than in developing markets so how can they reach customers in these new areas? Rethink how to work with marketing, R&D, and the supply chain to ensure their products show up well both online and on the shelf. S: Shopper refocus.

Chief Customer Officer 161

Chief Customer Officer Leadership Social Media Retail 161

Bill Quiseng

JULY 18, 2017

I started my career producing conferences, and then moved to building a social network and online magazine for contact centers. I decided to focus 100 percent on customer experience thought leadership – speaking at events, writing a book “ More Is More ,” and even teaching an executive education at Rutgers Business School this August.

Customer Experience 318

Customer Experience Contact Center Wireless Conference 318

eGain Blogs

OCTOBER 29, 2021

KMWorld Connect 2021 is happening as a virtual conference, for the second year in a row. This year’s conference theme is Impacting the Future: Knowledge Sharing in the Age of New Technologies. The conference promises to discuss those questions. “Be This time, we are a diamond sponsor of the conference.

Connections 93

Connections Conference Innovation Customer Engagement 93

CloudCherry

DECEMBER 12, 2017

Deborah Eastman , who has held leadership positions in various functions such as sales, marketing, and professional services, will help inform CloudCherry’s Go-To-Market strategy in the US, and help amplify their rapidly growing presence & competitive differentiation.

Chief Customer Officer 150

Chief Customer Officer Customer Experience NPS Customer Centricity 150

CSM Magazine

FEBRUARY 12, 2024

Ask yourself what you wish to achieve: Is it brand awareness, lead generation, or establishing thought leadership? For instance, a tech conference might benefit from a modern, high-tech environment, while a casual networking event could be held in a more relaxed, informal space.

Industry 95

Industry Tips Entertainment Transportation 95

Storyminers

JULY 6, 2020

Adrian is also a best-selling author, Forbes contributor, blogger & podcaster and frequent conference speaker, panel participant, and Chari. Her areas of expertise include market research, program management, marketing, instructional design, and training. Aimee Lucas. Annette Franz. Barry Dalton.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

CloudCherry

SEPTEMBER 1, 2019

In this capacity, he has responsibility for product strategy, product management, and product marketing. A seasoned business researcher, Matt has been involved in dozens of original quantitative and qualitative research studies on topics ranging from customer experience strategy to customer service and sales effectiveness.

Conference 244

Conference Study Sales Leadership 244

ClientSuccess

NOVEMBER 22, 2022

As a marketing professional, you understand the importance of customer success in driving business growth. And with the rise of customers in control, it has never been more important for marketers to focus on strategies that create and nurture successful customer relationships. Create a Customer Advisory Board for Your Company.

Customer Success 69

Customer Success Strategy Marketing Social Media 69

Natalie Petouhof

MAY 9, 2016

Tweet What we saw at the conference was a full suite for customer experience. Instead of having silos trying to each engage with the customer, suites provide the opportunity for employees to collaborate when engaging with customers (especially when the organization change management issues are dealt with from a leadership point of view.)

Conference 40

Conference Report Social Media Case Study 40

ClearAction

JUNE 25, 2023

Deep pockets for marketing gives some content a lot more clicks, but that’s no proof that it’s wisest. Thus, “artificial” intelligence abounds even among non-Internet sources in conferences, books, podcasts, etc. You only see it inside ClearAction’s Experience Leadership Mastery resources.

Leadership 62

Leadership Course Conference Groups 62

Qualtrics

FEBRUARY 6, 2019

Product-focused conferences are a great way to gain insights, strategize new ideas, and network with other professionals in your industry. You can also connect with vendors that can make capturing data easier for you, like Qualtrics, who will be at some of these events showcasing our market research software. Date: March 5-8, 2019.

Conference 33

Conference Management Innovation Roadmap 33

One Millimeter Mindset

SEPTEMBER 11, 2018

Communication between leadership, management and front line employees. I’m working on groundbreaking XXX technology for B2B sales and marketing. You seem like a thought leader interested in learning about ways to improve B2B sales and marketing and I’m trying to get the word out. Have you noticed? For starters.

Communication 167

Communication Social Media B2B Conference 167

Storyminers

JULY 6, 2020

Adrian is also a best-selling author, Forbes contributor, blogger & podcaster and frequent conference speaker, panel participant, and Chari. Her areas of expertise include market research, program management, marketing, instructional design, and training. Aimee Lucas. Annette Franz. Barry Dalton.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

SurveySensum

MAY 6, 2024

For instance, if you want to market yourself as an experienced veterinary doctor, the design of your website should have elements depicting pet healthcare or something like that. Content Marketing for Thought Leadership It is about presenting you as an expert with a unique point of view.

Brands 52

Brands Strategy Social Media Video 52

Grade.us

JULY 18, 2017

In the ever-changing world of marketing, one truth remains: knowledge is power. The reality of these events is that no matter how much you think you know, marketing conferences are often a valuable reminder that you still have plenty to learn. September: The Place Conference Date: September 18th.

Conference 38

Conference Case Study Tips Advertising 38

CustomerSuccessBox

AUGUST 25, 2022

Suggested Read : Top 10 SaaS Conferences of 2022. The primary agenda is to bring influential Customer Success experts and share their personal experiences and insights, and learn about viable solutions to ease business growth in the highly competitive solutions facilitating business growth in fast-moving markets. Did you miss them?

Customer Success 52

Customer Success Conference Trends Customers 52

Experience Investigators by 360Connext

NOVEMBER 20, 2014

In it he talks about the importance of ensuring that sales, marketing, product and customer success are aligned in their vision to ensure that all four teams are working harmoniously: Marketing is bringing in leads that have the potential to turn into repeat customers.

Customer Experience 302

Customer Experience Chief Customer Officer B2B Conference 302