InMoment XI

JUNE 25, 2014

Recently, Allegiance President and CEO Carine Clark spoke at the Rocky Mountain Leadership Conference. She shared the stage with other inspiring leaders as she spoke about leadership. Below are a few of the highlights. Her entire address can be found here. LIFT: Great leaders rise while lifting others. View Article

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ClientSuccess

NOVEMBER 20, 2020

Think back to the last time you or your team attended a conference or expo in person. With most of the conferences in 2020 either cancelled or converted into virtual events, many industry leaders are looking forward to getting back to normal in 2021. Chief Customer Officers Conference – [link]. Mark Your Calendars Now! .

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Conference Customer Success Chief Customer Officer Leadership 52

Gainsight

MARCH 8, 2023

Today, financial leadership is transforming once again. Gainsight CEO Nick Mehta champions a concept known as “ human-first leadership.” In recent months, I’ve realized that to overcome the challenges we now face, we need a new evolution in financial leadership: the rise of the human-first CFO. Look in the mirror.

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Leadership Financial Conference Communication 52

ChurnZero

SEPTEMBER 8, 2021

A year has gone by since the COVID-19 pandemic shuttered doors to in-person conferences, and the industry responded accordingly by converting most live events into virtual experiences. Top Three In-Person Conferences for Customer Success Professionals to Attend in 2021. SaaStr Annual 2021 – September 27-29, 2021 San Mateo, CA.

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Conference Leadership Industry Customer Success 52

ChurnZero

DECEMBER 2, 2021

12 Key Takeaways from ChurnZero’s BIG RYG Virtual Customer Success Conference. It’s a wrap on ChurnZero’s 2021 BIG RYG Virtual – our online Customer Success conference. Interested in attending an in-person RYG Leadership Hour? Visit our Events page to see if an upcoming RYG Leadership Hour is coming to a city near you!

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Conference Customer Success Leadership Sales 98

IntouchInsight

AUGUST 25, 2022

As the summer comes to a close and brands look ahead to 2023, Cameron Watt, President & CEO of Intouch Insight, addressed attendees of the Outlook Leadership Conference in Asheville, North Carolina.

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Conference Leadership Survey Consumers 156

The DiJulius Group

APRIL 5, 2022

The post The 2022 Customer Service Revolution Conference Lineup Revealed appeared first on The DiJulius Group. This shift produces a culture that permeates into people’s personal lives, at home, and in the community which in turn provides the business with higher sales, morale, and brand loyalty – Making Price Irrelevant!

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Gainsight

AUGUST 30, 2022

The world needs human-first leadership , now more than ever, and with Pulse, we’ve proven that we’re a community well-equipped to provide that empathy. The post 5 Takeaways from this Year’s Pulse Conference appeared first on Gainsight Software. Those are my top 5 takeaways, but there are many others! Share more here.

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CSM Magazine

FEBRUARY 28, 2024

That’s why events like our Disrupt conferences – taking place once again in both London (Tuesday, March 5th) and in Madrid (Thursday, April 18th) – as well as our Disrupt on the Road and Community Day roadshows are so important.

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Gainsight

APRIL 11, 2023

Pulse is celebrating its tenth anniversary as the biggest, most amazing conference for the customer success community. Here’s a look at our Pulse 2023 conference tracks. Human-First Leadership At Gainsight, we strive to be living proof that you can win in business while being Human-First. Ready to Get FIRED UP?

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Leadership Conference Customer Success Customer Retention 52

Alliance by IFS

JUNE 7, 2019

Astea Executive Leadership to Present at the 2019 Stifel Cross Sector Insight Conference on June 10. The conference will be held at the InterContinental Hotel in Boston, MA. Astea executives will be available for one-on-one meetings throughout the three-day conference. HORSHAM, PA (June 7, 2019) — Astea International Inc.,

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Gainsight

SEPTEMBER 28, 2020

Gainsight was fortunate enough to “be in the room” at Industry , one of Product Managers’ largest conferences. We cannot wait to continue these and other conversations at our first ever conference for product professionals, Pulse for Product taking place October 14-16, 2020.

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Conference Industry Metrics Effort Score 66

ChurnZero

MARCH 3, 2020

Top 10 Must Attend Conferences in 2020 for Customer Success Professionals. I’m not talking about a vacation (although those days off are also oh so very important) but I’m talking about, stepping out of the office for a day or two to attend a conference. If you are attending be sure to stop by the ChurnZero booth (#810) to say hi! .

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Conference Customer Success Chief Customer Officer Return on Investment 72

IntouchInsight

SEPTEMBER 8, 2021

After a rollercoaster of a year, Cameron Watt, President and CEO of Intouch Insight, was back and in person at the 2021 Outlook Leadership Conference in Los Angeles!

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Consumers Conference Leadership Report 156

Think Customers

JUNE 29, 2022

This year’s Forrester CX conference served as a backdrop for a deeper look at Forrester’s CX Index for 2022 , which revealed that CX quality dropped for nearly 20% of brands, the highest proportion of brands to fall in one year since the survey began. IBM uses authentic leadership and abides by a work-from-home pledge.

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Totango

FEBRUARY 25, 2019

We are excited to announce the new Customer Success Summit Conference for 2019, an evolution of our premier industry event for customer success thought leaders, practitioners and visionaries. Customer Success Summit Conference Global Executive Forum. Here’s everything you need to know. Where: Napa, CA. When: April 15-17, 2019.

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Beyond Philosophy

MARCH 14, 2024

The good news is that there are many ways to manage it, the most essential of which is quality leadership and a sound communication process for voicing opinions. It can also result from toxic reasons, like bad leadership or poor communication. Talk to Colin about how he can speak ‘in person’ or ‘virtually’ at your conference.

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The DiJulius Group

APRIL 7, 2021

The Customer Service Revolution conference is BACK and in person October 5th & 6th in Cleveland, the customer service capital of the world! The post Are you ready for the most anticipated IN PERSON conference of 2021 appeared first on The DiJulius Group. We are so excited to announce the incredible lineup for the 2021 Customer.

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Conference Groups Customer Service Customers 59

ijgolding

OCTOBER 24, 2016

Whilst I do not proclaim to be a shining example of leadership myself, I am constantly looking for new ideas, knowledge and inspiration that will help me to become ever more effective in my specialism. The clip is actually an animation – an animation of David delivering a conference speech. You can read my column here!

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Centercode

APRIL 15, 2020

With 18 speakers and over 400 attendees, Delta ’20: the Virtual Customer Validation Conference made one thing clear: even in uncertain times such as these, the CV industry is enthusiastically pushing forward. On the last day of the conference, attendees enjoyed a full day of workshops. Deep-Dive into Tips, Tricks, and Techniques.

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Centercode

FEBRUARY 4, 2020

Centercode, the leader in Customer Validation Software-as-a-Service (SaaS) solutions, today announced its upcoming free three-day virtual Delta ’20 conference April 7-9, 2020. The post Centercode Hosts Delta ’20 Conference appeared first on Centercode. Laguna Hills, CA. ” Get Your Free Access Pass to Delta ’20.

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Gainsight

APRIL 26, 2019

That’s the big theme of Pulse (our big, annual conference) this year: what does the future of business look like with the customer at the center? You’ll hear all about these trends beyond just the leadership question at Pulse, but I wanted to give you a sneak peek with this post. Click here to get tickets to Pulse 2019.

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Oracle

AUGUST 21, 2018

PipelinePros, the Oracle Commerce User Group, is packing up its North America Insight conference and taking it to Europe on September 17 th and 18 th in Lisbon, Portugal. This year’s North America Insight conference took place in late July in Denver. For more information on Insight Europe, visit pipelinepros.org/insighteurope.

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Customer Bliss

NOVEMBER 10, 2015

As you assess the maturity phase of embedding the five competencies, moving your organization from ‘Commit’ to ‘Unite,’ here are four tactics to engage (or reengage) your leadership and organization: 1. Executives have been to a conference or read a book and they want to get to the ‘wow’ moments. Don’t fall into that trap.

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Russel Lolacher

OCTOBER 8, 2019

I’ve pulled some of my favourite tidbits and takeaways to give you some leadership inspiration. It’s why we get so jazzed after attending a really motivational conference, only for that momentum to disappear after a day or tear when you return to your routine. I’d recommend his book, Creativity Inc. ,

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Leadership Culture Conference Policies 60

Keatext

JUNE 3, 2019

The post We conquered our first Collision conference appeared first on Keatext.

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Conference Analytics Leadership 76

TechSee

AUGUST 14, 2023

In addition, he is also a best-selling author, Forbes contributor, blogger & podcaster, and frequent conference speaker. Brad teaches courses on customer strategy and management, customer service leadership, and CX leadership. Jon’s thought leadership can be followed on his widely-read JAA’s Analyst Blog.

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Customer Service Contact Center Customer Centricity Leadership 207

Experience Investigators by 360Connext

JANUARY 5, 2015

It was a room of 12 people, with the founder sitting at the end of a big conference table. The others were his senior staff , his trusted leadership team members. ” CXI® means re-evaluating your leadership practices. More Posts - Website Follow Me: The post Destructive Leadership Practices: Is Your CEO in Denial?

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Leadership Consulting Employee Engagement User Experience 110

Up Your Service

SEPTEMBER 6, 2018

We are happy to share with you a one tool from our proprietary Service Culture Development Checklist: The Leadership Engagement Checklist. Why is leadership engagement important? A strong and successful service culture demands the power of a senior leadership team that is fully engaged. Leadership Engagement Activity Checklist.

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Kustomer

OCTOBER 22, 2020

Not only does this diversify the perspectives coming from leadership in the company, but the CX team benefits from unique qualities that women typically hold. “It Brooklinen is a company that made sure to break the mold when it came to inclusivity, with over 80% of their manager-level employees being female.

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ClearAction

MAY 25, 2023

Use the translation box to point out to your Senior Leadership Team how these massive customer experience savings contribute significantly to sales velocity, earnings per share, compound average growth rate, return on assets, customer lifetime value, etc. The table above is a glimpse of our root cause resolution.

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Customer Experience Chief Customer Officer Leadership ROI 118

GlowTouch

SEPTEMBER 6, 2019

GlowTouch to Attend Women’s Business Enterprise Strategic Conference in Tucson, AZ in September. The “Strategic Procurement Opportunity Conference” takes place September 10-12 and offers targeted networking and collaborative strategy sessions. GlowTouch has deep expertise in customer care and technical support.

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Conference Contact Center First Call Resolution Return on Investment 40

Customer Bliss

MAY 31, 2018

Attend conferences and learn as much as you can; the concepts and basics are the same for each market. Attend conferences and learn as much as you can; the concepts and basics are the same for each market. - @b2bmobileeu Click To Tweet. Unless you know exactly what you’re talking about, everything will be so intangible and blurred.

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B2B Industry Leadership Conference 107

ChurnZero

APRIL 8, 2022

It’s the definitive Customer Success leadership summit. At other conferences, I have sometimes felt like I’m sitting through a sales pitch, and I didn’t feel like that in any of the sessions I attended at BIG RYG. Honestly, it was an amazing in-person conference. Great conference. What’s BIG RYG? has it all.

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Customer Success Conference Leadership Omni-Channel 98

CX University

JULY 9, 2018

My office has identified 5 best practices; this article will deal with just two things leadership must do in order to create an environment where engagement is possible. This simple statement signified the beginning of an authentic relationship between DTE workers and leadership, which continues to generate value for the company today.

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Employee Engagement Leadership Insurance Engagement 68

CX Accelerator

MAY 25, 2022

She is known for her thought leadership, speaking about CS, CX and self-care for contact center agents at business conferences such as Zendesk Relate and ICMI Expo. She also created a Premium Instructor Udemy online training course, "Your Customer Service Tool Box: Best Practices for Beginners" for customer service agents.

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Self Service Social Media Knowledge Base Contact Center 316

Qualtrics

SEPTEMBER 9, 2021

The combination of thought leadership, tools, policy information, training and education, policy influence, and networking has made SHRM one of the most impactful professional organizations in the world. For the first time, the SHRM Annual Conference is taking place both in-person and virtually this year! About Qualtrics.

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