CSM Magazine

OCTOBER 19, 2023

Rebranding efforts are breathing new life into established names, while technological enhancements are setting new standards for customer interaction. For instance, they discovered that historic communication issues, not service failure, was the primary source of customer complaints, leading to targeted improvements in their support channels.

Travel 52

Travel Transportation Customer Experience Exceptional Customer Service 52

NobelBiz

FEBRUARY 15, 2023

At Nobelbiz, our mission is to elevate both simplicity and efficiency as industry standards, while constantly updating to the latest technological developments and keeping costs in check. In this way, clients and potential clients may easily get in touch with the person they last communicated with.

Contact Center 52

Contact Center Data Contact Center Software Management 52

CSM Magazine

MARCH 20, 2024

With the advent of advanced technology, the marketplace is witnessing the emergence of machine customers: non-human entities that autonomously engage in transactions much like humans do, from purchasing goods to utilizing services. Below are specific components that facilitate service to this new type of clientele.

How To 52

How To Transportation System Automotive 52

CSM Magazine

MARCH 3, 2022

SaaS tools have become extremely popular in the project management industry, transforming the way it operates. So considering the statistics, few companies aren’t using SaaS applications, knowing the fact that technology has come a long way. 5 SaaS tools office managers should be using this year.

Tools 52

Tools Management Travel Transportation 52

SurveySparrow

NOVEMBER 21, 2023

Warehouse logistics is the process of efficiently managing the storage and movement of goods within a warehouse. Simultaneously, inventory management becomes critical, ensuring stock levels align with demand. So, why is this level of management necessary? Efficiently managed warehouses ensure that products are readily available.

Transportation 52

Transportation Trends System Technology 52

CSM Magazine

SEPTEMBER 16, 2022

A study which examined the corporate social responsibility (CSR) messaging of Fortune 100 companies on Twitter during the pandemic has found that organisations could better communicate with their customers during times of crises by strategically embedding their CSR response into international marketing plans.

Transportation 98

Transportation Social Media Study Communication 98

Clarivate

SEPTEMBER 8, 2022

Yunex Traffic is a global leader in the digitalization of traffic management and was recently recognized in the Top 100 New Brands 2022 report from Clarivate. In our recent podcast episode, the future of sustainable mobility, we spoke with Ingrid Gogl, the vice president of marketing and communications at Yunex Traffic.

Transportation 52

Transportation How To Government Automotive 52

Alliance by IFS

MARCH 27, 2019

Watch our short video and take our 5-minute quiz to see what kind of ROI results your organization could achieve by implementing field service management software. Are you a field service industry manager and decision-maker who’d like to better understand all the ways FSM software can benefit your business?

ROI 81

ROI Software Management Call Center 81

Beyond Philosophy

AUGUST 20, 2020

How we share information is affected by the medium that we use to communicate it. The technology through which customers write reviews and interact with your organization influences the content produced and information shared. . The team showed participants a set of reviews without sharing what technology customers used to write them.

Study 349

Study Transportation Survey Technology 349

ViiBE Blog

AUGUST 17, 2021

What is the purpose of customer experience management? Automotive , Construction , Energy , Insurance , Retail , SMB , Transport. This is why customer experience management, meaning a process of tracking customer expectations and undertaking relevant actions, has become one of the focus points of businesses across different industries.

Customer Experience Management 52

Customer Experience Management CEM Customer Experience Management 52

AWS Machine Learning

MARCH 25, 2024

It uses machine learning–powered automatic speech recognition (ASR), automatic language identification, and post-processing technologies. This content includes the security configuration and management tasks for the AWS services that you use. For more information about data privacy, see the Data Privacy FAQ. We recommend using TLS 1.2

Guidelines 82

Guidelines Resources Connections Communication 82

CSM Magazine

APRIL 20, 2023

A customs broker plays an essential role in managing import processes and simplifying customs for businesses, ensuring goods are transported across borders in compliance with relevant regulations. These connections facilitate smoother communication and help address any regulatory or procedural changes promptly.

Government 52

Government Transportation Connections Technology 52

ShepHyken

JANUARY 24, 2023

Faster Service Without Sacrificing Satisfaction Delivering Personalized Support with Technology Shep Hyken interviews Paulo Almeida, CEO & Co-Founder of Clientscape , a company that helps support agents seamlessly manage customer interactions across multiple channels.

Transportation 64

Transportation Social Media Analytics Chatbots 64

Uniphore

JANUARY 25, 2022

Human beings are complex communicators. We rely on language to understand one another broadly; however, most of our communication is nonverbal. As we’ve seen with other innovations, the more familiar people become with the technology, the more they expect to see it. Every Company will be a Technology Company.

Healthcare 130

Healthcare Video Banking Contact Center 130

Magellan Solutions

JUNE 14, 2023

On the other hand, Uber disrupted the taxi and transportation industry by introducing a convenient and accessible ride-hailing platform. The company transformed how people book and experience transportation services, challenging traditional taxi companies and establishing itself as a global leader in the ride-sharing industry.

Innovation 52

Innovation Transportation Telecommunications Culture 52

ProProfs Chat

OCTOBER 30, 2020

While employees work from home at present, returning to work depends on several factors like employee health and mental well-being, local and national law guidelines, transportation availability, and so on. I am comfortable coordinating with my manager and team members from home. Transportation Challenges. Yes, my children.

Survey 102

Survey Transportation How To Travel 102

Playvox

AUGUST 30, 2022

Our 2022 research study of contact center agents and managers revealed a big conflict between these groups: Despite most agents’ appetite for remote work, almost half of contact centers plan to bring employees back to the office this year. They initiate effective communication via Slack.” “My Lindsey J., ENJOYING THIS ARTICLE?

Contact Center 84

Contact Center eBook Study Policies 84

CSM Magazine

NOVEMBER 28, 2022

Implementing such innovative technologies expands the capabilities of the company and contributes to its digital transformation. Indoor positioning technologies are based on miniature beacons (also known as tags) that are installed indoors. Other popular location technologies include Wi-Fi and UWB.

Customer Experience 52

Customer Experience Transportation Analytics Entertainment 52

CSM Magazine

JUNE 7, 2023

The Automatic On-Board Recording Device (AOBRD) and paper logs must be replaced by automated ELD technology per the ELD regulation. To retrieve electronic logging data, drivers, dispatchers, and fleet managers can utilize the ELD’s mobile app on their smartphones or tablet. What Do ELD Devices Do? Among these advantages are: 1.

Transportation 52

Transportation Travel e-support Report 52

Interactions

JUNE 2, 2022

Managing travel credits and refunds . Your IVA should streamline issuing and using travel credits as well as handling refunds with self-service technology. Communicating travel and safety updates. An optimal IVA will integrate into backend systems for a personalized customer communication experience.

Self Service 62

Self Service Travel Rewards Programs Virtual Agent 62

CSM Magazine

FEBRUARY 9, 2021

Air France KLM ESSC has continued its partnership with Thrive , which has involved the development of an employee engagement and communications app, ‘My Wem’. . The ESSC needed to streamline communication, reduce the use of email and create a community to keep colleagues connected and the ‘My Wem’ app was launched to achieve this.

Employee Engagement 52

Employee Engagement Sales Engagement Transportation 52

West Monroe

OCTOBER 26, 2022

Historically, telecommunications were built into the business case for each specific use case or application that it supported—communications networks were purpose-built, SCADA communications networks went into the SCADA business case, and AMR/AMI communications went into the AMR/AMI business case. Utilities in the U.S.

Telecommunications 52

Telecommunications Transportation Policies Wireless 52

CSM Magazine

MARCH 30, 2022

This research highlights the importance of building flexibility into your communication systems so that you can personalize your service to meet the needs of different customers. It’s all about delivering a consistently great experience across every communication channel.”. UNICOM Science and Technology Parks.

Self Service 59

Self Service Customer Service Wireless Government 59

NICE inContact

FEBRUARY 16, 2016

A few short decades ago handling the daily communications and operations of the workplace was completely different. If you wanted to meet with a team on the other side of the country, you booked flights, accommodations, and local transportation to get all the attendees in the same room.

Transportation 120

Transportation Exercises Conference Communication 120

BlueOcean

MARCH 20, 2017

As Technology Advances, So Does Work-at-Home. Even just five years ago, technology limitations were a barrier to having a remote agent solution that was as secure, robust, and stable as the call center environment. Managing Work-at-Home Call Center Agents. Coaching and Managing the At-Home Agent.

Customer Care 189

Customer Care Contact Center Call Center Average Handle Time 189

NobelBiz

FEBRUARY 22, 2023

Contact centers and almost no industry has been spared, as working habits, job schedules, communication patterns and technologies have all been altered drastically. The hybrid work environment is growing, and businesses are continuing to implement new technology to equip their employees with the necessary tools to work from home.

Contact Center 52

Contact Center e-support Culture Meeting 52

NobelBiz

FEBRUARY 22, 2023

Contact centers and almost no industry has been spared, as working habits, job schedules, communication patterns and technologies have all been altered drastically. The hybrid work environment is growing, and businesses are continuing to implement new technology to equip their employees with the necessary tools to work from home.

Contact Center 52

Contact Center e-support Culture Meeting 52

West Monroe

JANUARY 23, 2022

In turn, utility decarbonization goals require continued investments in several areas, including energy efficiency, demand response, and renewable energy resources; beneficial electrification; alternative transportation; and cyber protection as more technologies are added to the grid and the grid becomes more dynamic.

Transportation 40

Transportation Telecommunications Analytics Wireless 40

Beyond Philosophy

AUGUST 21, 2020

How we share information is affected by the medium that we use to communicate it. The technology through which customers write reviews and interact with your organization influences the content produced and information shared. This takeaway supports another well-established finding that word-of-mouth communication favors the positive.

Transportation 180

Transportation Study Survey Technology 180

InMoment XI

JANUARY 9, 2024

Managing the B2B customer experience is a key growth strategy for organizations across a wide variety of industries. Effective customer experience management helps build and maintain strong, long-term relationships by meeting the needs and expectations of your business customers consistently. What is B2B Customer Experience?

B2B 551

B2B Self Service Customer Experience Customer Journeys 551

Comm100

FEBRUARY 15, 2022

It heavily utilizes digital technology products and services to cater directly to customer needs. The ride-sharing giant offers on-demand transportation anywhere in a consumer’s local area. You can also use your social media profiles (and any managers who run the profiles) to act as customer service gateways “in the field”.

Self Service 130

Self Service Consumers Customer Service Social Media 130

Magellan Solutions

SEPTEMBER 1, 2021

Amongst the most impacted industries with the imposition of lockdowns are hospitality, travel and transportation. For the transportation industries, especially airlines, there is a halt in travel and the grounding of commercial flights. Call center technologies went from nice to have into an absolute must have. . Call Volumes.

Call Center 52

Call Center Transportation Abandon Rate Average Handle Time 52

AWS Machine Learning

MARCH 12, 2024

Leidos is a Fortune 500 science and technology solutions leader working to address some of the world’s toughest challenges in the defense, intelligence, homeland security, civil, and healthcare markets. This post is co-written with Justin Miles, Liv d’Aliberti, and Joe Kovba from Leidos. hvm-2.0.20230628.0-x86_64-gp2

Chatbots 91

Chatbots Data Policies Healthcare 91

Inbenta

NOVEMBER 3, 2022

There’s no denying it: the healthcare industry is experiencing rapid changes and advancements in technology every year. Healthcare chatbots are the next frontier in virtual customer service as well as planning and management in healthcare businesses. Read full case study]. What is a Healthcare Chatbot? Reduce waiting time.

Healthcare 96

Healthcare Chatbots Self Service Hospitality 96

CSM Magazine

MARCH 9, 2018

To improve the customer experience and enjoy higher sales to boot, you must find ways to better manage your stock levels (and quality) on a daily basis, and to ensure you and your team handle stock outages in the most effective way possible. Read on for some key inventory-management tips you can follow today.

Customer Satisfaction 40

Customer Satisfaction Management How To Transportation 40

ViiBE Blog

JULY 8, 2021

Customer experience , Technology. Automotive , Construction , Energy , Insurance , Retail , SMB , Transport. Cybersecurity solutions also tackle safe cross-organizational communication between all relevant hardware, such as mobile devices, printers, scanners, projectors, etc. ViiBE Blog. Natalia Barszcz. July 8, 2021.

Company 52

Company Government Self Service Transportation 52

CSM Magazine

MAY 5, 2020

Frontline teams are under particular pressure as agents struggle to manage surging and often widely fluctuating volumes of customer calls. In the same way businesses are exploring the potential of AI as a valuable crisis management tool, with amazing results. Serving over 20,000 customers and transporting 7.6 million cars and 2.1

Company 52

Company Transportation Automotive Case Study 52