CSM Magazine

JANUARY 17, 2024

This communication format gained huge traction following the COVID-19 pandemic where remote working became the need of the hour. Screen-capture and recording, animation, real-time footage, higher engagement and trendy ideas can make your video viral, which is the best possible outcome.

Video 52

Video Communication Training Social Media 52

COPC

DECEMBER 23, 2022

High-performing organizations spend time creating company values that link employee engagement to broader customer experience strategies and the company’s overall success. Effective engagement strategies lead to improved performance, increased productivity, higher retention and bottom-line growth.

Employee Engagement 89

Employee Engagement Engagement Company Contact Center 89

Integrity Solutions

MARCH 11, 2021

Virtual Engagement For Remote Selling. As my colleague, Steve deBree, put it in a recent executive briefing webinar on virtual sales training , many of the challenges can be traced back to the different dynamics between the 3-dimensional world of face-to-face sales and the 2D reality of virtual. How will you engage them throughout?

Engagement 137

Engagement Sales Video Meeting 137

BirdEye

NOVEMBER 10, 2023

Genesis Counseling Center faced this challenge head-on and embraced the power of AI for reputation management to manage its customer communications. A remarkable transformation in how they communicate and connect with their patients. Birdeye Webchat helps accelerate connections. Now they have 900+ reviews and 4.5-4.9

Communication 58

Communication Chatbots Conference Customers 58

Totango

AUGUST 8, 2021

We recommend six best practices for using customer information to improve engagement with your software product and increase the likelihood of customer renewal : Establish Goals and Milestones. Offer Relevant Communications. Build a Customer Community. Data-Driven, Goal-Based Engagements. Offer Relevant Communications.

Software 118

Software Customer Engagement Customer Success Engagement 118

Totango

AUGUST 5, 2020

Customer engagement, while always a vital piece of the puzzle of success, has never been more important than it has become since the pandemic. This alone should be reason enough to take a second look at your digital engagement efforts. This alone should be reason enough to take a second look at your digital engagement efforts.

Engagement 104

Engagement How To Telecommunications Customer Centricity 104

CX University

MAY 2, 2023

However, getting adult students to engage in their online courses can be a challenge. Here at CX University, we’ve noticed a steady increase in learner online engagement over the last several years. A positive customer experience can help build trust and loyalty, leading to higher levels of engagement.

Engagement 52

Engagement Gamification Course Case Study 52

ChurnZero

MARCH 31, 2020

7 Key Takeaways from ‘Fortifying Customer Relationships During COVID-19’ Webinar. Jeremy Jeffers from Untapped, an app that allows users to socially share and explore the world of beer with others, shared that as a global company, their internal communications surrounding affected areas was crucial.

Customer relationships 72

Customer relationships Leadership Customer Success Communication 72

ChurnZero

MARCH 28, 2023

One key to keeping customers is keeping them engaged. What is customer engagement? Customer engagement is the sum of all interactions between a customer and a company. Many of these are individual interactions but some engagement occurs at an organizational level. A successful subscription model depends on retention.

Customer Engagement 52

Customer Engagement Engagement Company Strategy 52

Totango

SEPTEMBER 22, 2020

There are 5 recommended best practices in using customer information to improve engagement with the product and increase the likelihood of customer renewal : Establish Goals and Milestones. Offer Relevant Communications. Build a Customer Community. Data-Driven, Goal-Based Engagements. Offer Relevant Communications.

Customer Engagement 96

Customer Engagement Engagement Strategy Effort Score 96

CSM Magazine

MARCH 18, 2021

Reuters Events have announced their next free CX & Engagement webinar: ‘The Importance of Mobile Messaging to Drive Action in the Digital Age’ featuring insights from TGI Fridays & Upland. Therefore, it is business-critical to ensure that mobile messaging is at the forefront of your service & engagement strategy.

CRM 52

CRM Customer Retention Engagement Strategy 52

SmartMessage Blog

JUNE 1, 2023

The secret of success in the world of marketing is good communication with the target audience. Marketing activities without a strong communication strategy are far from producing the expected results. What is Marketing Communication? What Are the Characteristics of Marketing Communications?

Communication 40

Communication Marketing How To Multi-Channel 40

Seaton CX

NOVEMBER 1, 2022

You attended all those free webinars in the early days of the pandemic, before we all got so sick of Zoom meetings we wanted to claw our own eyes out. And you’ve heard that CX engagement begins with getting buy-in, executive alignment, shared vision, thought alignment, or pick-your-favorite-buzzword-de-jour. “The Buy-in isn’t enough.

Engagement 86

Engagement Average Handle Time ROI Return on Investment 86

Alliance by IFS

APRIL 3, 2019

Astea’s customer NSC Global has done all these things, and will tell you how, in this webinar. Watch the on-demand webinar featuring Benyam Negusso, Sr. When we engage with any customer, one of the things that we discuss is how do we actually serve and fulfill our service delivery agreements? Win new business opportunities.

Tools 88

Tools Innovation System CRM 88

Calabrio

JUNE 29, 2020

This is such an honor because the rankings are not based on a panel of outside judges, but the ratings of each company’s own employees for employee engagement, organizational health and job satisfaction. . In a matter of days, we set up webinars on?

e-support 264

e-support Culture Innovation Employee Engagement 264

inmoment

JUNE 22, 2020

Though brands are contending with a lot of customer uncertainty at the current time, there’s another, equally important group with whom all organizations need to engage during this pandemic: furloughed employees. What follows is a discussion of five powerful methods that companies can use to stay connected to their furloughed employees.

Employee Engagement 75

Employee Engagement Engagement Handbook Social Media 75

CSM Magazine

DECEMBER 28, 2021

takes an in-depth look at how leaders can improve employee engagement to drive a better customer experience and achieve greater customer loyalty. That is where employee engagement comes into the picture. Organizations must recognize the impact that employee engagement has on the customer experience, and therefore on overall success.

Employee Engagement 59

Employee Engagement Engagement Customer Experience Culture 59

Comm100

JANUARY 17, 2024

Lean into Automation – Transforming Customer Service with AI & Human-Bot Harmony In a world where immediacy and personalization have become the cornerstones of brand communication, the realm of customer service is undergoing a revolutionary transformation. The bot can manage common queries and engage in limitless conversations.

Customer Service 193

Customer Service Chatbots Technology Interaction 193

Education Services Group

MAY 25, 2022

Having co-founded the massively popular CS community, Gain Grow Retain, and as Higher Logic’s Chief Customer Officer, Jay Nathan has a wealth of knowledge about Customer Communities and how to successfully launch (or revamp) them. We asked him to join us for this month’s webinar to discuss exactly how to do that. .

Chief Customer Officer 52

Chief Customer Officer Multi-Channel Knowledge Base Engagement 52

Lithium

OCTOBER 14, 2021

No matter where you are right now, the seasons are changing — And your award-winning customer engagement platform is no different. Build AI-powered chatbots more painlessly than ever, connect with your peers at the drop of a link, create simple and secure interactions, and ultimately build trust with your customers and prospects.

Innovation 52

Innovation Engagement Self Service Chatbots 52

Experience Investigators by 360Connext

DECEMBER 31, 2014

Also beginning in January, 360Connext is offering monthly webinars on topics you’ve asked us about. Join us later this month and then every month this year to discuss everything from customer communications to micromapping to customer experience leadership. Sign up and leave your competitors in the dust! Get Schooled.

Entertainment 247

Entertainment Leadership Social Media B2B 247

Lumoa

FEBRUARY 14, 2024

The Salesforce State of the Connected Customer Report found that 88% of buyers say their experience is as important to them as a company’s products or services. Watch the webinar replay of Redesigning CX programs: Enhancing the Way We Listen, Analyze, and Engage with Customers to learn more.

Strategy 208

Strategy Customer Experience How To Multi-Channel 208

CSM Magazine

JANUARY 23, 2023

Over 70% of UK organisations which offer contact centre services are failing to implement new ways of communicating with their customers, a new survey shows. It ultimately shows that more organisations should be listening to and acting on customer feedback about how they want to engage.” Click here to view the webinar!

Interaction 52

Interaction Multi-Channel Study Connections 52

BirdEye

MARCH 29, 2024

These platforms can transform how you connect with clients and improve your real estate reputation management. Real estate social media networking groups are specifically designed for professionals in the real estate industry to connect, share insights, and market their listings.

Social Media 58

Social Media Tips Sales Advertising 58

SurveySensum

JANUARY 26, 2024

The customer journey is dynamic and multifaceted, encompassing stages from awareness and consideration to purchase and post-purchase engagement. From the initial interaction to the post-purchase engagement, we will understand each phase, uncovering the touchpoints that shape the customer journey.

Customer Journeys 52

Customer Journeys Social Media Touchpoint Tips 52

SurveySparrow

JANUARY 7, 2021

In fact, brands started to put more attention on improving their customer engagement. Well, here we’ve broken down why customer engagement will change drastically in the upcoming years, and how brands are using creative thinking, care, and empathy to enhance customer engagement. Customer Engagement in Pre-Covid World.

Customer Engagement 52

Customer Engagement Engagement Chatbots Effort Score 52

inmoment

APRIL 7, 2020

There’s been a lot of discussion about how to interact with customers during this uncertain time, but another topic calls for some serious conversation: how do brands engage with their employees? Here are four key ways that brands can help their employees feel cared for and engaged during this pandemic: Key #1: Listen To Them.

Engagement 52

Engagement How To Policies Brands 52

Comm100

JULY 5, 2022

As organizations look to expand their digital customer engagement offering, chatbots are becoming more and more commonplace. Research shows that 45% of users already prefer chatbots as the primary mode of customer service communication. . Your prompt might be, “I’ll connect you with our team in a moment.

Chatbots 206

Chatbots How To eBook Resources 206

RapportBoost

NOVEMBER 25, 2018

– Event, sponsored by Talkdesk, to cover top priorities for contact centers on how to connect with customers, prospects via their preferred channels – San Diego, CA. The event, sponsored by Talkdesk , will discuss the top priorities for contact centers in connecting with customers and prospects via their preferred channels.

Contact Center 40

Contact Center Innovation Average Handle Time Case Study 40

NICE inContact

AUGUST 23, 2019

Gen-Z doesn’t know a world without the internet and social media; however, the best way to communicate with Gen-Z in a professional setting is through face-to-face communication ( HR Exchange Network , 2019). To cater to both generations, you need to provide up-to-date communication solutions in your contact center.

Contact Center 137

Contact Center Gamification Management Social Media 137

AskNicely

AUGUST 17, 2018

Savvy CEOs understand that growth and employee engagement can be created by listening to customer feedback while following one guiding principle: Be customer obsessed. You need to communicate it from the inside out by creating a culture shift.”. Intimate customer connections drive continuous improvement. 28% say workforce.

Competitive Advantage 150

Competitive Advantage Feedback Net Promoter Score NPS 150

NICE inContact

AUGUST 23, 2019

Gen-Z doesn’t know a world without the internet and social media; however, the best way to communicate with Gen-Z in a professional setting is through face-to-face communication ( HR Exchange Network , 2019). To cater to both generations, you need to provide up-to-date communication solutions in your contact center.

Contact Center 136

Contact Center Gamification Management Social Media 136

Vonage

MARCH 26, 2018

according to Accenture’s Digital Disconnect in Customer Engagement report. We recently partnered with Bluewolf and Salesforce for a webinar on how today’s best service organizations are enabling those types of interactions, and the trends they will be focusing on in 2018. Otherwise, it could cost you. trillion in the U.S.,

Omni-Channel 228

Omni-Channel Trends Customer Service Contact Center 228

Experience Investigators by 360Connext

JANUARY 23, 2015

We get asked a lot about how to help customers in the 24/7 always-connected world we live in. After presenting on this topic for groups like WOMMA (Word of Mouth Marketing Association) and OMI (Online Marketing Institute) as well as a popular topic at conferences and corporate events, we decided to present to you, our community!

Customer Care 110

Customer Care Social Media Marketing Conference 110

Oracle

JUNE 23, 2020

While navigating networking remotely can be intimidating, a recent article by Forbes provides 3 ways to continue building a strong network: Look for highly relevant webinars and virtual events. Engage with them by liking and responding to their comments and sending messages thanking them for their engagement.

Tips 94

Tips Social Media How To Connections 94

NobelBiz

NOVEMBER 13, 2023

70% of brands see a direct connection between customer service and performance. Join us for a special webinar , “Profitable Trends for Contact Centers,” where our host, Christian Montes, shifts to the guest chair alongside Mike McGuire. 60% of consumers have switched brands due to a negative contact center experience.

ROI 111

ROI Net Promoter Score Measurement Customer Experience 111

Optimove

MAY 1, 2019

Webinar: Driving Engagement with Contextual Marketing. Optimove allowed us to go much, much deeper in figuring out the most effective ways to connect with our customers. Connect with us. The post Driving Engagement with Contextual Marketing appeared first on Optimove. Learn how to do Contextual Marketing right!

Engagement 40

Engagement Marketing Multi-Channel CRM 40