CSM Magazine

JANUARY 17, 2024

This communication format gained huge traction following the COVID-19 pandemic where remote working became the need of the hour. How Can Enterprise Video Platforms Transform Communication? Whole-team meetings, town-halls, webinars and more can be arranged with a hefty savings in outflow.

Video 52

Video Communication Training Social Media 52

Kerry Bodine

JUNE 5, 2019

Two weeks ago, I delivered a webinar called “The Path To Journey Management” in partnership with Intouch Insight , a CX management solutions provider. So many, in fact, that I didn’t have time to answer them all on the webinar itself. The post Q&A From My Webinar: The Path To Journey Management appeared first on Kerry Bodine.

Customer Journeys 136

Customer Journeys Management Touchpoint Banking 136

InMoment XI

FEBRUARY 24, 2022

So how should a CX practitioner go about bridging that gap in communication? but the point is that storytelling connects humans together—and it can do the same with your customers and executives. The former is interested in counting dollars and profitability and the latter with measuring metrics. Stories, stories, stories.

Tips 493

Tips ROI Metrics Touchpoint 493

BirdEye

NOVEMBER 10, 2023

Genesis Counseling Center faced this challenge head-on and embraced the power of AI for reputation management to manage its customer communications. A remarkable transformation in how they communicate and connect with their patients. Birdeye Webchat helps accelerate connections. Now they have 900+ reviews and 4.5-4.9

Communication 59

Communication Chatbots Conference Customers 59

Kerry Bodine

JUNE 5, 2019

Two weeks ago, I delivered a webinar called “The Path To Journey Management” in partnership with Intouch Insight , a CX management solutions provider. So many, in fact, that I didn’t have time to answer them all on the webinar itself. You can still register to watch the replay.) Journeys & Journey Maps. What is the “right” level?

Customer Journeys 120

Customer Journeys Management Touchpoint Banking 120

Kerry Bodine

JUNE 5, 2019

Two weeks ago, I delivered a webinar called “The Path To Journey Management” in partnership with Intouch Insight , a CX management solutions provider. So many, in fact, that I didn’t have time to answer them all on the webinar itself. The post Q&A From My Webinar: The Path To Journey Management appeared first on Kerry Bodine.

Customer Journeys 120

Customer Journeys Management Touchpoint Banking 120

inSided

NOVEMBER 26, 2019

Good communication is vital if you want to improve your company’s bottom line and grow your business. When you communicate well with customers, your chances of success in business increase exponentially. Check out this guest blog from Omnisend on the best strategies for successful B2B customer communication.

B2B 75

B2B Communication Tips Customers 75

Topdown

JUNE 23, 2016

Recently, I presented and my colleague Paige Tippett gave a technology demonstration on how to connect CCM to customer experience. If you missed the conference, you will definitely want to see this webinar! This is an updated and expanded version of one of the top five sessions from this year’s XPLORation ‘16 conference.

Communication 54

Communication Customer Experience Conference Customers 54

ChurnZero

MARCH 31, 2020

7 Key Takeaways from ‘Fortifying Customer Relationships During COVID-19’ Webinar. Jeremy Jeffers from Untapped, an app that allows users to socially share and explore the world of beer with others, shared that as a global company, their internal communications surrounding affected areas was crucial.

Customer relationships 72

Customer relationships Leadership Customer Success Communication 72

Clarivate

MARCH 30, 2023

4] To close the gap, research office administrators need to find effective funding discovery tools and efficient communication strategies to promote targeted funding directly to faculty. The post Three timesaving ways for research offices to connect faculty with funding opportunities appeared first on Clarivate. Ask for feedback.

Connections 52

Connections Social Media Case Study Communication 52

Alliance by IFS

APRIL 3, 2019

Astea’s customer NSC Global has done all these things, and will tell you how, in this webinar. Watch the on-demand webinar featuring Benyam Negusso, Sr. “As customer experience (CX) becomes more important, being able to proactively communicate with customers is a huge part of a good CX. Win new business opportunities.

Tools 88

Tools Innovation System CRM 88

SmartMessage Blog

JUNE 1, 2023

The secret of success in the world of marketing is good communication with the target audience. Marketing activities without a strong communication strategy are far from producing the expected results. What is Marketing Communication? What Are the Characteristics of Marketing Communications?

Communication 40

Communication Marketing How To Multi-Channel 40

Totango

SEPTEMBER 15, 2020

Your communication with your customer is the force multiplier that can unlock the full potential of your product. Use Data-Driven Communication. The more meaningful communication you have with your customers, the better your relationship will be. Use Data-Driven Communication. Define and Standardize Engagement Plans.

Communication 69

Communication Engagement Net Promoter Score Competitive Advantage 69

CSM Magazine

MARCH 18, 2021

Reuters Events have announced their next free CX & Engagement webinar: ‘The Importance of Mobile Messaging to Drive Action in the Digital Age’ featuring insights from TGI Fridays & Upland. Personalization: Deploy data-driven communications that allow you to personalize every interaction and deliver a truly personal engagement.

CRM 52

CRM Customer Retention Engagement Strategy 52

Calabrio

JUNE 29, 2020

It was a priority to ensure employees were able to continue doing their jobs, but more importantly, to help them still feel connected as human beings. . In a matter of days, we set up webinars on? More than ever we need to operate as a truly connected, global company.

e-support 264

e-support Culture Innovation Employee Engagement 264

Education Services Group

MAY 25, 2022

Having co-founded the massively popular CS community, Gain Grow Retain, and as Higher Logic’s Chief Customer Officer, Jay Nathan has a wealth of knowledge about Customer Communities and how to successfully launch (or revamp) them. We asked him to join us for this month’s webinar to discuss exactly how to do that. .

Chief Customer Officer 52

Chief Customer Officer Multi-Channel Knowledge Base Engagement 52

inmoment

MARCH 24, 2020

The coronavirus pandemic has done more than upended how brands communicate with customers—it has completely changed the lives of customers across the globe. Because of all of this rapid change, it is absolutely crucial for brands to re-assess how they communicate with customers and how to conduct business in the age of a global pandemic.

Communication 40

Communication Social Media Brands Customer relationships 40

RapportBoost

NOVEMBER 25, 2018

– Event, sponsored by Talkdesk, to cover top priorities for contact centers on how to connect with customers, prospects via their preferred channels – San Diego, CA. The event, sponsored by Talkdesk , will discuss the top priorities for contact centers in connecting with customers and prospects via their preferred channels.

Contact Center 40

Contact Center Innovation Average Handle Time Case Study 40

CSM Magazine

JANUARY 23, 2023

Over 70% of UK organisations which offer contact centre services are failing to implement new ways of communicating with their customers, a new survey shows. On one hand, digital channels are on the rise, but there is evidence of companies not tailoring communications in line with customer preferences. “We

Interaction 52

Interaction Multi-Channel Study Connections 52

NobelBiz

AUGUST 22, 2023

Voice over Internet Protocol, commonly known as VOIP, is a technology that enables voice communication and multimedia sessions over the Internet. Predictable Monthly Expenses With VOIP, businesses can often opt for pricing models that provide a consistent monthly bill, eliminating unexpected spikes in communication costs.

Analysis 98

Analysis Contact Center Telecommunications Self Service 98

Vonage

MARCH 26, 2018

We recently partnered with Bluewolf and Salesforce for a webinar on how today’s best service organizations are enabling those types of interactions, and the trends they will be focusing on in 2018. During the webinar, Furniss broke down four ways AI will impact customer service in 2018. Here’s what we learned.

Omni-Channel 228

Omni-Channel Trends Customer Service Contact Center 228

Myra Golden

MARCH 29, 2017

I’m doing a webinar on April 5th at 1pm ET called “How to Talk to Customers.” If you can answer yes to two or more of these questions, sign your team up for this webinar. The art of connecting with customers…make emotional connections with your customers through acknowledgement, being fully present and by mirroring the customer.

How To 40

How To Exercises Customers Training 40

Experience Investigators by 360Connext

DECEMBER 31, 2014

Also beginning in January, 360Connext is offering monthly webinars on topics you’ve asked us about. Join us later this month and then every month this year to discuss everything from customer communications to micromapping to customer experience leadership. Sign up and leave your competitors in the dust! Get Schooled.

Entertainment 247

Entertainment Leadership Social Media B2B 247

SurveySensum

JANUARY 26, 2024

Utilize storytelling to create an emotional connection with your audience. Address common concerns and provide solutions through blog posts, FAQs, and webinars. Educational Resources : Provides webinars, case studies, and tutorials to help customers deepen their understanding of your product.

Customer Journeys 52

Customer Journeys Social Media Touchpoint Tips 52

Interactions

JANUARY 26, 2023

The telephone is still a popular customer service and support channel, but unstructured voice communications present security risks and compliance challenges, particularly in a work-from-home (WFH) environment. In an increasingly digital world, people continue seeking ways to make human connections.

Interaction 62

Interaction Customer Service Contact Center Social Media 62

Oracle

JUNE 23, 2020

While navigating networking remotely can be intimidating, a recent article by Forbes provides 3 ways to continue building a strong network: Look for highly relevant webinars and virtual events. For a new LinkedIn connection, send a message saying something to the extent of, ‘Thanks for connecting, have a great day.’

Tips 94

Tips Social Media How To Connections 94

CX Workout - Ideas Blog

AUGUST 3, 2018

Transcript: Introduction to Digital Leadership Webinar. Okay, welcome everyone, thank you so much for joining us for today’s webinar. Today we are presenting a webinar titled, “The New Digital Leader” presented by Joe Wheeler. Just a little housekeeping before we get started.

Leadership 40

Leadership Course Case Study Social Media 40

CX Workout - Ideas Blog

AUGUST 3, 2018

Transcript: Introduction to Digital Leadership Webinar. Okay, welcome everyone, thank you so much for joining us for today’s webinar. Today we are presenting a webinar titled, “The New Digital Leader” presented by Joe Wheeler. Just a little housekeeping before we get started.

Leadership 40

Leadership Course Case Study Social Media 40

Comm100

JANUARY 17, 2024

Lean into Automation – Transforming Customer Service with AI & Human-Bot Harmony In a world where immediacy and personalization have become the cornerstones of brand communication, the realm of customer service is undergoing a revolutionary transformation. The digital revolution has altered the landscape of customer interactions.

Customer Service 187

Customer Service Chatbots Technology Interaction 187

CX Workout - Ideas Blog

AUGUST 3, 2018

Transcript: Introduction to Digital Leadership Webinar. Okay, welcome everyone, thank you so much for joining us for today’s webinar. Today we are presenting a webinar titled, “The New Digital Leader” presented by Joe Wheeler. Just a little housekeeping before we get started.

Leadership 40

Leadership Course Case Study Social Media 40

Experience Investigators by 360Connext

JANUARY 23, 2015

We get asked a lot about how to help customers in the 24/7 always-connected world we live in. After presenting on this topic for groups like WOMMA (Word of Mouth Marketing Association) and OMI (Online Marketing Institute) as well as a popular topic at conferences and corporate events, we decided to present to you, our community!

Customer Care 110

Customer Care Social Media Marketing Conference 110

NICE inContact

AUGUST 23, 2019

Gen-Z doesn’t know a world without the internet and social media; however, the best way to communicate with Gen-Z in a professional setting is through face-to-face communication ( HR Exchange Network , 2019). To cater to both generations, you need to provide up-to-date communication solutions in your contact center.

Contact Center 137

Contact Center Gamification Management Social Media 137

NICE inContact

AUGUST 23, 2019

Gen-Z doesn’t know a world without the internet and social media; however, the best way to communicate with Gen-Z in a professional setting is through face-to-face communication ( HR Exchange Network , 2019). To cater to both generations, you need to provide up-to-date communication solutions in your contact center.

Contact Center 136

Contact Center Gamification Management Social Media 136

NobelBiz

NOVEMBER 13, 2023

70% of brands see a direct connection between customer service and performance. Join us for a special webinar , “Profitable Trends for Contact Centers,” where our host, Christian Montes, shifts to the guest chair alongside Mike McGuire. 60% of consumers have switched brands due to a negative contact center experience.

ROI 111

ROI Net Promoter Score Measurement Customer Experience 111

BirdEye

MARCH 29, 2024

These platforms can transform how you connect with clients and improve your real estate reputation management. Real estate social media networking groups are specifically designed for professionals in the real estate industry to connect, share insights, and market their listings.

Social Media 59

Social Media Tips Sales Advertising 59