Thematic

APRIL 17, 2024

Share case studies, even small wins initially, where customer experience analytics pinpointed a problem area, guided a solution, and led to measurable improvements.  Easy-to-understand reporting and visualization features are essential for gaining actionable insights without a data science degree.

Analytics 62

Analytics Customer Experience Analysis Effort Score 62

Thematic

APRIL 17, 2024

Share case studies, even small wins initially, where customer experience analytics pinpointed a problem area, guided a solution, and led to measurable improvements.  Easy-to-understand reporting and visualization features are essential for gaining actionable insights without a data science degree.

Analytics 62

Analytics Customer Experience Analysis Effort Score 62

Thematic

APRIL 17, 2024

Share case studies, even small wins initially, where customer experience analytics pinpointed a problem area, guided a solution, and led to measurable improvements.  Easy-to-understand reporting and visualization features are essential for gaining actionable insights without a data science degree.

Analytics 62

Analytics Customer Experience Analysis Effort Score 62

delighted

DECEMBER 7, 2021

In this post, we’ll define what product-led growth is, investigate its evolution, and illustrate its benefits with real-life case studies. However, it may take some front-loaded effort to revisit your product roadmap to prioritize product-led growth. Product-led growth case studies. What is product-led growth?

Case Study 79

Case Study B2B Self Service Software 79

Circular Edge

MAY 2, 2018

As this was my first conference with Circular Edge, I had a lot to learn and took advantage of my conference pass by attending the JD Edwards keynote and subsequent roadmap session. Sending data captured and stored in JDE to a 3rd party Cloud-based regulatory reporting service ( Regulatory Reporting & Compliance ).

Resources 40

Resources Roadmap Chatbots Conference 40

Circular Edge

MAY 2, 2018

As this was my first conference with Circular Edge, I had a lot to learn and took advantage of my conference pass by attending the JD Edwards keynote and subsequent roadmap session. Sending data captured and stored in JDE to a 3rd party Cloud-based regulatory reporting service ( Regulatory Reporting & Compliance ).

Resources 40

Resources Roadmap Chatbots Conference 40

PeopleMetrics

FEBRUARY 26, 2018

Pitfall #1: NPS reports aren’t showing the full picture. Having NPS feedback influence your roadmap and communicating with your clients how you inject end-user feedback into your product investment themes will be met with great enthusiasm. PeopleMetrics will configure specific dashboards that report on your product NPS.

NPS 96

NPS Net Promoter Score Company Feedback 96

ChurnZero

SEPTEMBER 20, 2019

CS Plans should consist of the right balance of touch points, type of touch points and specific high value outcomes that guide customers along their roadmap to being fully entrenched and engaged with your solution. Make sure they’re onboard with this roadmap. A: Again, the answer here is the roadmap.

Customer Success 66

Customer Success Roadmap How To Effort Score 66

BirdEye

NOVEMBER 28, 2023

Informed strategy: Customer feedback can be your roadmap to getting better. Measure what matters: You’ll receive regular reports explaining everything from how many people are talking about you to how your reputation’s faring overall. Research about their strategy, processes, technologies, and reporting.

Industry 58

Industry Management Healthcare Hospitality 58

SmartKarrot

NOVEMBER 7, 2022

Oversee the documentation of key CX processes and definition of requirements for core systems (PSA, Case Management, CX). Support the strategic and on-going reporting needs of the business via QBR/MBR reporting and curation of the core metrics dashboards (customer health, CSM execution, service delivery and capacity, NPS/CSAT).

Customer Success 19

Customer Success Case Study Roadmap Leadership 19

Kayako

JANUARY 28, 2016

Track, plan and roadmap new product releases. Why is it useful: Hackpad allows you to share the information with your support team in real-time, particularly if you’re in an escalated interaction and need to take notes for a case study. Reporting and training tools. It also gives you reports and analytics.

Tools 120

Tools Self Service Communication Training 120

Gainsight

JUNE 29, 2021

CS teams not only influence retention rates, but also the organization’s brand and product roadmap. They are reliable for references, referrals, case studies, and have a high chance of purchasing more year over year. Your new logo is someone else’s churn. Satisfied customers are important assets for every organization.

Case Study 40

Case Study Roadmap Customer Success ROI 40

SmartKarrot

OCTOBER 27, 2022

Work with Revenue Operations to build reports, dashboards, and scorecards to communicate the customer health, retention probability, and effectiveness of high-touch customer success programs. Provide meaningful feedback regarding new reports, updates or tools needed for client success. testimonials, case studies).

Customer Success 19

Customer Success Case Study Roadmap ROI 19

SmartKarrot

AUGUST 26, 2022

Putting in place Success Enablement processes using data and reporting tools. Collaborating with the Product team to shape the product development roadmap, incorporating the customers’ feedback. Implementing customer change programmes. Creating, developing, and leveraging Head, Director and C-level relationships with customers.

Customer Success 19

Customer Success e-support Case Study Roadmap 19

SmartKarrot

FEBRUARY 17, 2022

Analyze and report on program engagement and outcome metrics. Be in the internal voice of the customer, work with the product team to deliver feedback to shape the product roadmap. Nurture customer advocacy in the form of testimonials, references, and case studies. Manage churn risk and identify upsell opportunities.

Customer Success 19

Customer Success Case Study Hotels Roadmap 19

SmartKarrot

NOVEMBER 28, 2022

Produce monthly reports. Communicate and brainstorm with the product team on customer feedback and help refine the product roadmap. Work with the marketing team to execute customer surveys, case studies, etc. Ensure the client is sufficiently trained and skilled to optimize their experience using their solutions.

Customer Success 19

Customer Success Case Study Roadmap Policies 19

SmartKarrot

MARCH 3, 2022

Track and report on key performance and customer satisfaction metrics to make informed decisions about operational and procedural changes. Perform quarterly business reviews, product roadmap discussions, and on-site visits to ensure customer retention and successful renewal of services. Identify any up-sell opportunities.

Customer Success 19

Customer Success Case Study Customer Satisfaction Employee Engagement 19

ClientSuccess

APRIL 20, 2017

He explained that as time went on, customers didn’t want hard reports anymore, but wanted them delivered electronically. This led to delivering reports via CDs and eventually to the delivering via the Internet, which is what we now refer to as a SaaS or cloud-based model. The First CSM at Marketo.

Customer Success 40

Customer Success Case Study Net Promoter Score ROI 40

SmartKarrot

NOVEMBER 30, 2023

Pragya emphasized the need to learn from both satisfied and unsatisfied clients, using case studies to analyze past experiences and create customized plans for different customer segments. Pragya stressed the importance of documenting client feedback, case studies, and the root cause analysis of issues.

Management 10

Management Case Study How To Roadmap 10

CustomerSuccessBox

DECEMBER 4, 2018

Step 2: Define, monitor, and report continuously on customer KPIs. After that, the full focus should be on implementation and reporting until the KPIs are within the ideal range. To help the customer onboard in a stepwise manner and make it a smooth experience for them, an onboarding framework is what you may be looking for.

Customer Retention 40

Customer Retention Effort Score Case Study Customer Success 40

SmartKarrot

OCTOBER 17, 2022

Support the marketing programs that develop customer-specific case studies and references. Help clients get the most out of Nliven including integrated product offerings such as CRM, reporting, etc. Collaborate cross-functionally to extend the reach and capability of the Customer Success team.

Customer Success 19

Customer Success Retail Case Study Roadmap 19

SmartKarrot

JULY 29, 2021

Develop and report on customer success metrics across a variety of metrics and measures, working to continuously improve the results. Engage in the direct support, coaching, and development of direct reports. Develop data-driven playbooks that drive client results and inform product roadmap.

Customer Success 12

Customer Success Case Study Entertainment Roadmap 12

SmartKarrot

APRIL 14, 2022

testimonials, case studies). Represent the voice of the customer to inform the sales process and product roadmap. Measure and monitor customer’s achievement of critical and key performance indicators, reporting both internally to Maxar and externally to Customer.

Customer Success 19

Customer Success Case Study Roadmap Customers 19

SmartKarrot

FEBRUARY 21, 2022

Partner with clients to create and deliver Case Studies that can be taken to market. Advocate internally for customer needs – be the technical and business voice of the customer within Coralogix and influence product development roadmap. Deliver QBRs that are focused on impact. Stay up to date with Customer industry trends.

Customer Success 19

Customer Success Case Study Roadmap Exercises 19

SmartKarrot

APRIL 20, 2022

Strategically plan, track and report on key performance indicators. testimonials, case studies). Represent the voice of the Client to inform the sales process and product roadmap. Demonstrate insight into business issues and trends along with industry and customer implications.

Customer Success 19

Customer Success Case Study Roadmap Trends 19

Survicate

JANUARY 11, 2019

A product roadmap on the right track. One of Tulio’s main jobs is to prioritize the product roadmap. Survicate automatically combines the user data with their answers in one report. “I started my first survey, and in less than 30 minutes I got more answers than I needed,” Tulio says, “which was awesome.”.

NPS 40

NPS Customer Insights Survey Roadmap 40

SmartKarrot

SEPTEMBER 14, 2021

Role: Director of Customer Success Location: Los Angeles, CA, US Organization: CreatorIQ As a Director of Customer Success, you will lead, mentor, and inspire a Customer Success team of direct reports in the LA office. Represent the voice of Foodbomb’s customersand influence product development roadmap. Apply here: [link].

Customer Success 18

Customer Success Case Study Roadmap Customer Satisfaction 18

Gainsight

JUNE 11, 2021

Companies report that when they are asked for value analysis from their customers, they are unable to provide it. Measure by aggregating inputs and actual results, compare actual vs. expected, gather proof points with case studies content and customer sentiment. Three key phases for Successful Value Management.

Chief Customer Officer 91

Chief Customer Officer Customer Success Handbook Knowledge Base 91

SmartKarrot

DECEMBER 9, 2020

Monitor and report to leadership on key Customer Success Management metrics; continuously assess and proactively drive efforts to enhance performance and ensure excellent customer satisfaction scores. testimonials, case studies). Representing the voice of the customer to inform our sales process and product roadmap.

Customer Success 10

Customer Success Case Study Effort Score Return on Investment 10

SmartKarrot

JULY 28, 2021

Provide high-quality reporting and insights, and status of account health. Ensure and monitor proper delivery and effectiveness of customers programs on an ongoing basis through the use of tracking reports and KPI dashboards. Drive customer success through initial onboarding, product adoption, retention, and growth initiatives.

Customer Success 10

Customer Success Roadmap Case Study Customers 10

SmartKarrot

APRIL 2, 2021

This includes defining, inspecting and reporting on an operating cadence that enables proactive action. Provide analytics and reporting for the Customer Success revenue team, including forecasting, pipeline analysis, quarter and year-end reports, board slides, performance to quota, deal tracking and close rates.

Customer Success 10

Customer Success Entertainment Case Study Roadmap 10

delighted

DECEMBER 10, 2019

87% of the consumers who gave a company a “very good” CX rating report being “very likely” to repurchase from that company, while only 18% of those who gave a company a “very poor” CX rating say the same. Our customers have found that measuring operational metrics alone isn’t enough (read the case study ).

ROI 40

ROI Measurement Customer Experience Effort Score 40

SmartKarrot

JUNE 29, 2021

Build strategic relationships efficiently to become a trusted advisor to customers and use that knowledge to better support, and strategize with, your direct reports. Monitor and report service levels, service ratings and CSAT Scores. Manage Customer Advocate program that generates case studies, video testimonials and reference calls.

Customer Success 10

Customer Success Leadership Case Study Roadmap 10

SmartKarrot

JANUARY 28, 2021

Partner with Product, Sales, and Engineering, contributing to the product roadmap as the voice of the customer. Through reports and trends, get insights to drive actions at customers. Actively drive customer advocacy through case studies and references. Apply here: [link].

Customer Success 10

Customer Success Case Study Roadmap Customers 10

SmartKarrot

DECEMBER 29, 2020

Oversee implementation of Success Plan methodology across all accounts, setting target outcome achievement for existing solutions for accounts and CSMs in your reporting structure. Collate and share best practice examples of reporting, strategies, and case studies across the teams. Apply here: [link].

Customer Success 10

Customer Success Case Study Roadmap Touchpoint 10

SmartKarrot

JUNE 15, 2021

Role: Vice President of Customer Success Location: Remote, United States Organization: Parsable As a Vice President of Customer Success, you will drive Customer Success strategy and roadmap to ensure measurable success, retention, and expansion across various industry segments.

Customer Success 10

Customer Success Case Study Financial Roadmap 10

SmartKarrot

MARCH 19, 2021

Develops key performance initiatives, (KPIs) goals and reports to assess and measure the team and department’s performance and overall success. Build out a customer service technology roadmap, in partnership with the data analytics team, to help make CS team more efficient and provide better/faster service for the customers.

Customer Success 10

Customer Success Advertising Case Study Roadmap 10