BirdEye

NOVEMBER 28, 2023

When customers trust you, they’re more likely to buy from you, pushing your sales numbers up. Informed strategy: Customer feedback can be your roadmap to getting better. Measure what matters: You’ll receive regular reports explaining everything from how many people are talking about you to how your reputation’s faring overall.

Industry 57

Industry Management Healthcare Hospitality 57

SmartKarrot

NOVEMBER 7, 2022

Oversee the documentation of key CX processes and definition of requirements for core systems (PSA, Case Management, CX). Support the strategic and on-going reporting needs of the business via QBR/MBR reporting and curation of the core metrics dashboards (customer health, CSM execution, service delivery and capacity, NPS/CSAT).

Customer Success 19

Customer Success Case Study Roadmap Leadership 19

SmartKarrot

OCTOBER 27, 2022

Work with Revenue Operations to build reports, dashboards, and scorecards to communicate the customer health, retention probability, and effectiveness of high-touch customer success programs. Provide meaningful feedback regarding new reports, updates or tools needed for client success. testimonials, case studies).

Customer Success 19

Customer Success Case Study Roadmap ROI 19

Gainsight

JUNE 29, 2021

CS teams not only influence retention rates, but also the organization’s brand and product roadmap. As your post-sales team breaks into new industries and use cases, both your product and the definition of “perfect fit” will evolve and increase in the Total Addressable Market (TAM).

Case Study 40

Case Study Roadmap Customer Success ROI 40

SmartKarrot

FEBRUARY 17, 2022

Engage directly with Sales and Product teams to ensure clients are satisfied and that adoption metrics are being met. Manage the end-to-end software implementations with clients, post-sales. Work alongside Sales and Product to facilitate discovery calls with strategic partners and clients. Build out a Customer Success team.

Customer Success 19

Customer Success Case Study Hotels Roadmap 19

SmartKarrot

AUGUST 26, 2022

Working closely with the Sales & Onboarding teams to ensure a smooth customer journey. Putting in place Success Enablement processes using data and reporting tools. Collaborating with the Product team to shape the product development roadmap, incorporating the customers’ feedback. Implementing customer change programmes.

Customer Success 19

Customer Success e-support Case Study Roadmap 19

Kayako

JANUARY 28, 2016

Track, plan and roadmap new product releases. It’s really helpful for support teams because it allows them to get an overview of what’s going on in other areas of the business, such as what strategies marketing is implementing, what your sales targets are, and status about the new releases. Reporting and training tools.

Tools 120

Tools Self Service Communication Training 120

SmartKarrot

MARCH 3, 2022

Apply here: [link] Role: Director of Customer Success Location: Remote, United States Organization: innRoad As a Director of Customer Success, you will lead and mentor teams responsible for customers’ post-sales (implementation, support, customer success). Measure, report, forecast, and mitigate churn risk.

Customer Success 19

Customer Success Case Study Customer Satisfaction Employee Engagement 19

SmartKarrot

NOVEMBER 30, 2023

Before the ink dries on the sales contract, the groundwork for risk mitigation should commence. This process ideally initiates during the sales cycle, ensuring that potential issues are identified and addressed before they have a chance to escalate. One common challenge is the transition of key decision-makers during the sales process.

Management 10

Management Case Study How To Roadmap 10

ClientSuccess

APRIL 20, 2017

He explained that as time went on, customers didn’t want hard reports anymore, but wanted them delivered electronically. This led to delivering reports via CDs and eventually to the delivering via the Internet, which is what we now refer to as a SaaS or cloud-based model. The First CSM at Marketo. What is the ROI on this department?”.

Customer Success 40

Customer Success Case Study Net Promoter Score ROI 40

SmartKarrot

APRIL 14, 2022

Collaborate closely with Sales to support expansion opportunities. testimonials, case studies). Represent the voice of the customer to inform the sales process and product roadmap. Identify opportunities for customers to act as meQuilibrium advocates (e.g.

Customer Success 19

Customer Success Case Study Roadmap Customers 19

SmartKarrot

FEBRUARY 21, 2022

Partner with clients to create and deliver Case Studies that can be taken to market. Seamlessly partner with internal teams (Sales, Subject Matter Experts, and Support to deliver exceptional customer experiences. Assist sales in identifying growth opportunities or renewal risks. Deliver QBRs that are focused on impact.

Customer Success 19

Customer Success Case Study Roadmap Exercises 19

SmartKarrot

APRIL 20, 2022

Strategically plan, track and report on key performance indicators. Partner and collaborate across different departments within Degreed to quickly address client needs; namely Technical Consulting, Engagement, Content Services, Product, Engineering, and Sales. testimonials, case studies).

Customer Success 19

Customer Success Case Study Roadmap Trends 19

Survicate

JANUARY 11, 2019

Agendor is an Online CRM with web and mobile solutions for sales professionals. The company offers all the essential sales tools through an affordable and accessible platform that is easy to use. A product roadmap on the right track. One of Tulio’s main jobs is to prioritize the product roadmap.

NPS 40

NPS Customer Insights Survey Roadmap 40

SmartKarrot

SEPTEMBER 14, 2021

Role: Director of Customer Success Location: Los Angeles, CA, US Organization: CreatorIQ As a Director of Customer Success, you will lead, mentor, and inspire a Customer Success team of direct reports in the LA office. Gather feedback from other departments (Sales, Client Services, Product, etc.)

Customer Success 18

Customer Success Case Study Roadmap Customer Satisfaction 18

SmartKarrot

OCTOBER 17, 2022

Support the marketing programs that develop customer-specific case studies and references. Support the sales process by communicating with prospective clients, as needed. Help clients get the most out of Nliven including integrated product offerings such as CRM, reporting, etc.

Customer Success 19

Customer Success Retail Case Study Roadmap 19

Gainsight

JUNE 11, 2021

Team Up with Sales to Drive Revenue with Kristen Hayer, Founder & CEO at The Success League. Major Takeaways: Sales and Customer Success relationships can be filled with friction. Companies report that when they are asked for value analysis from their customers, they are unable to provide it.

Chief Customer Officer 91

Chief Customer Officer Handbook Customer Success Knowledge Base 91

CustomerSuccessBox

DECEMBER 4, 2018

The Sales or BD rep can conduct this discovery as part of the pre-signing engagement process, or the CSM can do it as part of the closing process. Step 2: Define, monitor, and report continuously on customer KPIs. After that, the full focus should be on implementation and reporting until the KPIs are within the ideal range.

Customer Retention 40

Customer Retention Effort Score Case Study Customer Success 40

SmartKarrot

JULY 29, 2021

Develop and report on customer success metrics across a variety of metrics and measures, working to continuously improve the results. Engage in the direct support, coaching, and development of direct reports. Collaborate with Sales and Marketing to identify new strategic growth opportunities.

Customer Success 12

Customer Success Case Study Entertainment Roadmap 12

SmartKarrot

DECEMBER 9, 2020

Monitor and report to leadership on key Customer Success Management metrics; continuously assess and proactively drive efforts to enhance performance and ensure excellent customer satisfaction scores. testimonials, case studies). Representing the voice of the customer to inform our sales process and product roadmap.

Customer Success 10

Customer Success Case Study Effort Score Return on Investment 10

ChurnZero

DECEMBER 20, 2019

Look for 2020 to be a year of CS increasingly reporting to the C-Suite. . . C S and Sales strengthen their bond. . As we move into 2020, I envision a stronger alignment between C S and Sales. I recommend looking to Sales/Sales Op erations teams as the guide. CS enters the revenue-generation limelight.

Customer Success 80

Customer Success Chief Customer Officer ROI Sales 80

SmartKarrot

JULY 28, 2021

Work collaboratively with various departments, including Sales (Account Management and New Business), Content, Revenue Operations, Marketing, Finance, Technology, Product, and Design to ensure your team’s needs and the customer’s needs are being met. Provide high-quality reporting and insights, and status of account health.

Customer Success 10

Customer Success Roadmap Case Study Customers 10

SmartKarrot

APRIL 2, 2021

This includes defining, inspecting and reporting on an operating cadence that enables proactive action. Provide analytics and reporting for the Customer Success revenue team, including forecasting, pipeline analysis, quarter and year-end reports, board slides, performance to quota, deal tracking and close rates.

Customer Success 10

Customer Success Entertainment Case Study Roadmap 10

SmartKarrot

JUNE 29, 2021

Build strategic relationships efficiently to become a trusted advisor to customers and use that knowledge to better support, and strategize with, your direct reports. Partner with the Sales Account Executives and Sales leadership on strategies for health and growth on strategic accounts. Apply here: [link].

Customer Success 10

Customer Success Leadership Case Study Roadmap 10

SmartKarrot

DECEMBER 29, 2020

Collaborate with Sales to lead annual and quarterly business planning cycles. Develop, grow, and maintain the relationship between the Tealium and clients, with a focus on client retention, sales and revenue growth. Collate and share best practice examples of reporting, strategies, and case studies across the teams.

Customer Success 10

Customer Success Case Study Roadmap Touchpoint 10

SmartKarrot

JANUARY 28, 2021

Partner with Product, Sales, and Engineering, contributing to the product roadmap as the voice of the customer. Provide the focal point for the Sales teams in EMEA and Americas businesses to run demos, onboarding, account growth, troubleshooting and retention activities. Apply here: [link].

Customer Success 10

Customer Success Case Study Roadmap Customers 10

SmartKarrot

JUNE 15, 2021

Role: Vice President of Customer Success Location: Remote, United States Organization: Parsable As a Vice President of Customer Success, you will drive Customer Success strategy and roadmap to ensure measurable success, retention, and expansion across various industry segments.

Customer Success 10

Customer Success Case Study Financial Roadmap 10

SmartKarrot

MARCH 19, 2021

Develops key performance initiatives, (KPIs) goals and reports to assess and measure the team and department’s performance and overall success. Build out a customer service technology roadmap, in partnership with the data analytics team, to help make CS team more efficient and provide better/faster service for the customers.

Customer Success 10

Customer Success Advertising Case Study Roadmap 10

SmartKarrot

JANUARY 13, 2021

Serve as customer advocate while effectively collaborating with internal, cross-functional teams including product management, sales, marketing, and engineering. Work with the sales, marketing, and analytics team to deliver customer references, report, and develop case studies. Apply here: [link].

Customer Success 10

Customer Success Metrics Case Study Consulting 10

SmartKarrot

DECEMBER 10, 2020

Work closely with sales to let them know of any upsell opportunities (data-driven, customer request, intel) so that sales can focus on these. Work with Marketing to create and publish case studies and client-oriented webinars. Be the first point of contact for customers on non-commercial including Support escalations.

Customer Success 10

Customer Success Case Study Roadmap Knowledge Base 10

SmartKarrot

NOVEMBER 5, 2020

Work in partnership with Operational, Technical, Sales, and Product teams to provide customer feedback and ensure requests are resolved in a timely manner. Identify customer insights and pain points and contribute to the product roadmap by providing active feedback to the product team.

Customer Success 10

Customer Success Case Study Roadmap Customers 10

SmartKarrot

FEBRUARY 7, 2022

There is always a talk about sales and marketing when products are flying off the shelves, subscriptions are increasing gradually, and revenues are jumping. Operation balances between your resources and sales. The one thing that managers love to do is strategize. But, for that, you need to have precise execution.

Customer Success 10

Customer Success Software Report Customer Journeys 10

ChurnZero

MARCH 31, 2023

Case studies have shown loyal customers spend more— up to six times more —over the customer lifetime. In other words, the growth a company generates from loyal customers will vastly outweigh the value of the initial sale. Here are 11 statistics, quotes and quips that make the case for investing in Customer Success teams.

Customer Success 98

Customer Success Net Promoter Score Effort Score Sales 98

SmartKarrot

APRIL 17, 2020

This role will report to the Regional Manager, Customer Success. As part of their Sales and Customer Success team, Slack Experience Consultants work with their largest and most strategic customers to design new ways of collaborating and working in Slack. Help drive customer references and case studies.

Customer Success 8

Customer Success Consulting Case Study Customers 8

NICE inContact

DECEMBER 9, 2015

We had a lot of changes on the roadmap, and we needed a solution that was stable, flexible, and scalable for our call center,” Kristina noted. Managers can also get detailed reports that measure agent performance and live call statistics in real time. Sales orders increased 56% and revenue 59%. That was unheard of in 2010.”.

Customer Service 188

Customer Service Contact Center e-support Call Center 188

SmartKarrot

DECEMBER 21, 2021

Provide regular KPI and financial performance reports to the Senior Management Team. Deliver the optimum Customer Success management service– develop a shared roadmap and action plan to deliver greater value, extend the reach of key contacts and deliver growth revenues. testimonials, case studies).

Customer Success 3

Customer Success Case Study Roadmap Retail 3

Comm100

FEBRUARY 7, 2018

By keeping this list in sight during research — or using it to ask your vendor questions during a sales pitch — you will be able to avoid hidden drawbacks and make an informed decision about which customer engagement solution is right for your company. Advanced Reporting Options. Will the vendor allow you to create custom reports?

Software 103

Software Customer Engagement Engagement Social Media 103