NobelBiz

MARCH 5, 2024

As a call center stakeholder—be it an owner, manager, or supervisor—the task of harnessing call center reporting to pinpoint areas for improvement, optimize agent performance, and ultimately enhance customer satisfaction can seem daunting. Table of Contents What is Call Center Reporting?

Call Center 59

Call Center Report Contact Center Net Promoter Score 59

SurveyGizmo

OCTOBER 11, 2017

But up until this year, the organization did not have a reliable tool to collect and uniquely report on this data. Prior to the adoption of SurveyGizmo, DFG had a disjointed approach to conducting and reporting on customer feedback surveys. Download SurveyGizmo’s latest case study below!

Case Study 60

Case Study Study Feedback Tools 60

CSM Magazine

MARCH 26, 2020

continues to improve support through the real-time and historic reporting that the UJET platform provides. s mobile app, and usage of the UJET platform has unified agent experiences, proving that it’s possible to give terrific customer support to on-demand services at scale.

Case Study 52

Case Study Study Customer Experience Wait Times 52

BlueOcean

DECEMBER 8, 2020

In the downloadable case study, discover how we: Pivoted to 100% remote recruiting, onboarding, and training. Eventually, that service lacked passion, was overly transactional, and presented contradictory and confusing reporting. Get your Case Study Download today for more details. Need we say more?

Sports 156

Sports Customer Care Case Study Study 156

Customercount

MAY 2, 2019

Case Study: Breckenridge Grand Vacations uses Keatext text analytics and sentiment analysis to improve customer happiness. Continue reading → The post Text Analytics and CustomerCount reporting improves customer experience appeared first on CustomerCount.

Analytics 75

Analytics Report Case Study Customer Experience 75

Experience Matters

SEPTEMBER 10, 2015

We just published a Temkin Group report, Creating and Sustaining a Customer-Centric Culture. In this report, we’ve compiled case studies of how five organizations—Hagerty, Hilton Garden Inn, Oxford Properties, Safelite AutoGlass, and Transamerica—apply these EET practices to create and sustain their customer-centric cultures.

Customer Centricity 120

Customer Centricity Culture Report Case Study 120

Magellan Solutions

FEBRUARY 14, 2024

Medical Transcription Services Outsourced medical transcriptionists with expertise in healthcare documentation can accurately transcribe medical reports like progress notes, discharge summaries, letters, consultation notes, and more into structured electronic records using speech recognition tech and quality control. from 2023 to 2030.

Call Center 98

Call Center Healthcare Company Hospitality 98

Strativity

MARCH 17, 2020

Over the last three years in CX Network’s Global State of CX Report, hundreds of CX practitioners have signaled that calculating return on investment (ROI) in customer experience is no easy task. Here are just a few of the insights contained in our report: The most popular metrics for showing CX ROI.

ROI 52

ROI Report Customer Experience Return on Investment 52

Win the Customer

AUGUST 25, 2016

For instance, only 45 percent of marketers think their Facebook strategy is effective, reports Social Media Examiner. The post 3 Case Studies in Successful Social Media Customer Engagement appeared first on Win the Customer! But even though most small businesses use social media, it doesn’t mean they’re using it effectively.

Social Media 52

Social Media Case Study Study Customer Engagement 52

Alliance by IFS

AUGUST 13, 2019

a leading global provider of field service management and mobility solutions , announced today that it has been named a Top Performer in the Field Service Management (FSM) Software category for the Summer 2019 Customer Success Report published by FeaturedCustomers. HORSHAM, PA (August 15, 2019) — Astea International Inc.,

Software 88

Software Report Customer Success Case Study 88

Grade.us

APRIL 19, 2018

Reporting tools: The ‘Funnel Activity’ allowed Grene Vision Group to see exactly how far their patients got through the review process. We also like the ability to run reports containing reviews and data during a time frame, with the ability to select our preferred report format, such as a link that can be sent to employees,” said Amanda.

Case Study 41

Case Study Groups Study Feedback 41

Helen Dewdney

SEPTEMBER 4, 2018

Tesco was reported as having given £5,000 to charity and put training in place and that was it. Helen reported on her blog that she wasn’t going anywhere without addressing this story. Tesco and the guide dog. An untrained staff member had told a woman she wasn’t allowed to bring a guide dog into the store.

Case Study 60

Case Study Consumers Study Social Media 60

Gainsight

MARCH 11, 2020

If you want to build the best product, you need access to the best reporting and analytics. We’ve compiled a list of questions that every product team should be able to answer and the reports you can use to not just answer those questions, but take action on them. Adoption Report. Path Analysis Report. Retention Report.

Report 52

Report Case Study Analysis Analytics 52

Beyond Philosophy

MARCH 17, 2015

One famous quote from Gladwell explains how marketers use this fact to help you make a decision about their product: Testers for 7-Up consistently found consumers would report more lemon flavor in their product if they added 15% more yellow coloring TO THE PACKAGE. ? Malcolm Gladwell , Blink: The Power of Thinking Without Thinking.

Case Study 60

Case Study Study Sales CEM 60

Grade.us

JUNE 28, 2018

report helped visualize the click through rate of the review funnel. While North Creek Dental had a 97% positive feedback rate, they were able to successfully recover the poor experience of 7 patients (poor being a 3 star rating in this case!) They also increased their review volume by 39% over the previous year. The post A Grade.us

Case Study 29

Case Study Study Sports Advertising 29

delighted

OCTOBER 22, 2019

Before using NPS, Glassdoor only collected feedback from users reporting bugs or website issues. I do report pretty regularly on progress for enhancements to our NPS strategy, and also any customer-feedback strategies that we have ongoing. We have a pulse of the community and the people who use our product,” says Redinger. “I

Net Promoter Score 41

Net Promoter Score Case Study Study NPS 41

InMoment XI

MARCH 27, 2024

Download InMoment’s 2024 Automotive Reputation Benchmarks Report for an exclusive look at the state of online reputation management in automotive today. According to InMoment’s 2024 Automotive Reputation Benchmarks Report : Close to 50% of customers will visit a business location again when they see the company responding to negative reviews.

Automotive 260

Automotive Management Social Media Feedback 260

Magellan Solutions

FEBRUARY 15, 2024

Medical Transcription Services Outsourced medical transcriptionists with expertise in healthcare documentation can accurately transcribe medical reports like progress notes, discharge summaries, letters, consultation notes, and more into structured electronic records using speech recognition tech and quality control. from 2023 to 2030.

Call Center 52

Call Center Healthcare Company Hospitality 52

Experience Investigators by 360Connext

OCTOBER 17, 2023

Reporting on a Net Promoter Score (NPS) month after month that doesn’t vary too dramatically can create a sense of complacency. Leaders who receive the reports don’t see real value in these numbers because they aren’t shown how they are connecting to the overall business strategy. Use some storytelling techniques here, too.

Leadership 259

Leadership Customer Experience Customer Centricity How To 259

Horizon CX

DECEMBER 1, 2023

Leveraging Evidence for Persuasion: To bolster the argument that a CX professional is always in the role of selling, relevant studies, industry reports, and success stories will help to persuade. These reports often include statistics, trends, and success stories.

Customer Centricity 130

Customer Centricity Customer Journeys Automotive Fashion 130

Clarivate

APRIL 25, 2024

Through patent analytics , organizations can approach SDGs in three distinct ways: Innovation mapping to SDGs using their own portfolio Benchmarking of SDG mapping against industry peers to gain insights into competitor activity Sustainability reporting to help create an informed strategy for R&D and IP investments that align with SDGs.

Innovation 52

Innovation Policies Case Study Study 52

Clarivate

DECEMBER 18, 2023

Special Report: Redefining Artificial Intelligence – How IP practice meets the coming wave The interplay between IP, AI and the wider legal industry is complex. The special report with full survey results can be found here: Redefining Artificial Intelligence.

Resources 59

Resources Case Study Innovation Report 59

Oracle

MAY 2, 2018

From an excellent book report to a case study in artfully executed customer relationship management, here are three key takeaways from the episode that can help improve your own CX strategy. The post 3 Customer Relationship Management Tips From a CX Book Report appeared first on SmarterCX.

Customer Relationship Management 71

Customer Relationship Management Customer relationships Report Tips 71

Customer Bliss

AUGUST 30, 2021

As a result of that experience, Nooyi decided that all of the mothers and fathers of her executives reporting to her deserved the same praise. Hire People Who Will Make Your Company Unforgettable: A Case Study. Her mother and late father’s guidance were responsible for so much of who she would become, and of her success.

Case Study 310

Case Study Hotels Travel Company 310

AWS Machine Learning

APRIL 12, 2023

Each document type has a separate folder: blogs, case-studies, analyst-reports, user-guides, and white-papers. Based on the ACL, we should be results from all the folders: blogs, user guides, case studies, analyst reports, and whitepapers. User Group Document Type Authorized for Access Guest.

Case Study 90

Case Study Groups Study Policies 90

Kayako

APRIL 12, 2022

Customer satisfaction directly impacts the bottom line, too, as 84% of companies that work to improve their customer experience report an increase in their revenue. Check out these five case studies that will help you improve this process in your business. Do you have questions about improving your customer service process?

Case Study 287

Case Study Study Self Service Customer Service 287

CSM Magazine

APRIL 4, 2024

The best affiliate programs facilitate this collaboration, providing a robust infrastructure for tracking, reporting, and rewarding affiliate performance. Additionally, transparent tracking and reporting mechanisms ensure that affiliates receive accurate credit for their referrals , fostering trust and long-term partnerships.

Marketing 52

Marketing e-support Case Study Resources 52

BlueOcean

JANUARY 9, 2018

IBM reports that by 2020 – that’s just two years away – 85% of all customer service interactions will occur without a human agent. Check out our latest case study about our custom integration between a client’s IVR system and cloud-based ticketing system. We’re in a whole new world now and that world is evolving at a rapid rate.

Omni-Channel 191

Omni-Channel Customer Care Contact Center Case Study 191

NICE inContact

SEPTEMBER 27, 2019

There was no visibility into performance, and creating reports required the use of a third-party product. Empire launched a search for a contact center provider that could deliver flexibility, scalability, functionality, robust analytics, reporting, visibility and quality management. I highly recommend CXone to any contact center.”.

Abandon Rate 137

Abandon Rate Contact Center Wait Times Case Study 137

Uniphore

JUNE 10, 2021

In our recent CCW Poll – Virtual Event, all respondents reported working from home throughout the pandemic, either entirely remotely or in some hybrid form. Did you know: 56 percent of agents reported planning to quit in the future? 24 Contact Center Automation Case Studies that Reveal Game Changing AI and RPA Strategies.

Call Center 246

Call Center Self Service Contact Center Case Study 246

Customer Bliss

NOVEMBER 29, 2021

To support those conversations, the Choosing Wisely® Initiative of the American Board of Internal Medicine Foundation in partnership with Consumer Reports was established. A 2017 Minnesota Department of Health report review of tests, ordered by physicians in the state in 2014, validates the need for such conversations.

Healthcare 139

Healthcare How To Advertising Banking 139

Clarivate

MARCH 1, 2023

Now Thomas has a tool to illustrate the impact of international research collaboration which she showcases in an annual report. Run and save reports for frequently requested data and insights. Maintain easy access to insightful reports. Reports uncover new areas for partnership, how a program contributes to the metrics and more.

How To 98

How To Case Study Metrics Report 98

Clarivate

NOVEMBER 7, 2023

Based on analysis of the data collected, Clarivate presented a report which proposed a range of initiatives and recommendations, structured to make both immediate and long-term changes. Download the case study: A new global IP team with a tailored strategy for success. Interested in learning more?

Consulting 59

Consulting Case Study Study Technology 59

SurveySparrow

DECEMBER 9, 2021

Your job is to study the scene and report whatever you find: whether that’s the half-smoked cigarette on the table or the large “RACHE” written in blood on the wall. So the goal of all descriptive studies is to explore the background, details, and existing patterns in the problem to fully understand it. Case Studies.

Case Study 59

Case Study Study Survey Groups 59

2020 Research

OCTOBER 18, 2023

The industry is heavily invested in seeing how this all works, so everyone is motivated to partner to get case studies, whether good or bad. A: There are tools being developed to create questionnaires, personas, analysis, and reporting. A: Faster analysis, scaling yourself as a moderator, and reporting.

Marketing 108

Marketing Healthcare Analysis Case Study 108

Experience Investigators by 360Connext

OCTOBER 26, 2017

Compelling case studies about how it was used make it seem attainable. Then comes another case study about one company’s success using C-Sat exclusively… So the same leader wants all the language and reports to reflect C-Sat instead! This is when the leader announces “let’s use NPS!”

Net Promoter Score 231

Net Promoter Score Case Study NPS Customer Centricity 231

BirdEye

SEPTEMBER 19, 2022

Data reporting Boost your SEO with Birdeye. Case studies – Case studies can showcase how your enterprise was able to meet and exceed a customer’s needs. Using a template such as the STAR (Situation, Task, Action, and Results) format for your case studies can help you publish this information quickly.

Social Media 96

Social Media Case Study Tools Report 96