SmartKarrot

FEBRUARY 7, 2022

This is done by leveraging data from other business systems and effortlessly visualizing trends in your business book using fully functional reports and dashboards. With the help of different features like SK touchpoint, personalization, campaigns, project management, surveys, data mining, etc., Onboarding new customers.

Customer Success 10

Customer Success Software Report Customer Journeys 10

TechSee

FEBRUARY 9, 2021

It also includes a long-term roadmap that takes into account market/customer needs, so work is planned efficiently. Ongoing support of a remote visual assistance solution involves making sure devices, operating systems, and browsers are tested and upgraded periodically. AI Capabilities.

Self Service 109

Self Service CRM Case Study Technology 109

Comm100

FEBRUARY 7, 2018

Advanced Reporting Options. Does the vendor have case studies of companies like yours who’ve used their software? Will the vendor allow you to create custom reports? Will your team have the opportunity to contribute to the product roadmap of the support tool by submitting ideas to the vendor? Judging Ease of Use.

Software 105

Software Customer Engagement Engagement Social Media 105

Gainsight

MARCH 18, 2021

They usually sit in different areas of the org, report to other functional leaders, and are held to unique success measures. Using a product roadmap tool , PMM and CS teams can securely keep key users aware of upcoming product changes before they’re released. Exceptional product launches include multiple, personalized touchpoints.

Customer Success 93

Customer Success Touchpoint Case Study Roadmap 93

Currency Alliance

DECEMBER 4, 2023

To consider a loyalty topic to be a ‘trend’, it needs to be on the roadmap during 2024 for at least 25% of leading loyalty programs and on the radar for at least 50% of companies. Last year we reported that ‘pay with points’ would be a trend for 2023. Those simple actions, however, can have a material impact on the business.

Loyalty 59

Loyalty Trends Data Marketing 59

CustomerSuccessBox

MAY 17, 2021

For example- You send an email to the customer for Onboarding detailing the steps to importing data, creating a new report or starting a new project, etc. How many have actually created the report or imported the data? How have they adopted the product? And that piece needs to be monitored. Configuring 360-degree account health.

Customer Retention 52

Customer Retention Effort Score Analysis Touchpoint 52

SurveySensum

NOVEMBER 6, 2023

And with the report feature, you can find a detailed analysis of which tags occur the most time and their sentiments. Ask if they’d be willing to provide testimonials, or participate in case studies or reviews. Product Development: Align your product roadmap with the customer feedback and implement necessary changes.

NPS 52

NPS Feedback Effort Score Customer Journeys 52

CSM Magazine

JUNE 12, 2020

As retail automation technology takes quantum leaps forward (see Figure 3), companies that provide value-driven information across multiple touchpoints will differentiate themselves from those who employ single channel or siloed environments. Increasing Role of Technology in Customer Service. Lampton, Ph.D.,

Omni-Channel 52

Omni-Channel Customer Service Self Service Virtual Agent 52

Currency Alliance

MARCH 21, 2019

TechCrunch reports that brands such as Airbnb, Disney, and Twitter have seen a 75% reduction in development lead times by migrating to microservices[i]. This makes it difficult to coordinate meaningful touchpoints across marketing channels; and, nearly impossible to consistently reinforce the loyalty strategy. Campaign Management.

Loyalty 58

Loyalty Banking Loyalty Programs CRM 58