business-solutions 
ECXO
MARCH 5, 2024
Revolutionize Your Business with Customer-centric Solutions using Design Thinking As we sail through the digital age, organizations worldwide are riding the wave of digital transformation to enhance customer experience. Digital transformation isn’t just about integrating digital technology into all areas of a business.
Magellan Solutions
JANUARY 22, 2024
Running a small-medium enterprise today means constantly looking for outsourced business solutions to improve the business and keep up with the competition. So, by pursuing strategic outsourced business solutions, SMEs can secure the talent, technology, and operational capabilities required to level up.
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Magellan Solutions
JANUARY 23, 2024
Technology empowers modern small businesses to drive innovation, enhance collaboration, and streamline operations daily. Small businesses often lack robust in-house IT infrastructure and expertise, leaving them vulnerable to technical glitches that affect productivity and sales and frustrate employees and customers.
NICE inContact
JUNE 27, 2019
As a multi-industry manufacturing company, Honeywell develops solutions around energy and efficiency. The company determined that customer experience excellence could be the catalyst for many of the business transformations it wanted to achieve.
Speaker: Kelly Goetsch - Chief Strategy Officer at Commercetools | Jason Cottrel - CEO & Founder at Orium | and guest speaker Brendan Witcher - VP, Principal Analyst at Forrester
The pace of tech shifts will intensify, businesses are set to defund legacy solutions, and attractive opportunities will surface as social and retail media players join forces. Significant modifications are on the horizon for digital commerce in retail and customer experience come 2024.
SurveySparrow
JULY 26, 2023
Want to match customer expectations with your business strategies? In that case, you must adopt the Voice of Customer (VOC) solution. In this blog, we will delve into VOC solutions, exploring their importance, top features, benefits, and real-life applications. What is the Voice of Customer Solution?
CSM Magazine
JUNE 13, 2023
In today’s highly competitive business landscape, efficient communication and exceptional customer service play a vital role in driving growth. That’s where call center solutions for small businesses come into play. These limitations can hinder effective customer communication and impede business growth.
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In this eBook, you’ll learn how companies are using advanced conversational AI solutions, like Verint Intelligent Virtual Assistant, to deliver actionable service and assist their contact center agents in both voice and digital channels. Download the eBook now to see how Conversational AI will affect your business.
Speaker: Jennifer Hileman - Director, Retail Data & Technology at Orium, and Zach Ettelman - Solutions Partner Team in North America at Talon.One
Key Insights: Retail Agility with Composable Solutions: Learn how adopting a composable approach can help your business thrive, through the holiday frenzy and the entire year of 2024. Mastering Loyalty in Modern Retail: Explore the art of loyalty and promotional strategies that engage today’s shoppers.
Speaker: Andrew Regan, Managing Partner at BlueSeed Retail Ltd.
You'll learn: How, by investing in colleagues and store leaders, retailers can drive even greater business benefits when landing new technology How retailers ensure change is sustained, and how benefits from new solutions continue to grow over time How and why true corporate alignment to a new solution, service, or technology solution is essential (..)
Advertiser: ZoomInfo
The digital age has brought about increased investment in data quality solutions. Businesses are realizing that it isn’t just about the volume of data they have available; it’s about the accuracy of information. 64% of successful data-driven marketers say improving data quality is the most challenging obstacle to achieving success.
Advertiser: Vanilla Forums
What can organizations do to ensure their business remains relevant? These challenges have pushed organizations to seek digital solutions to remain relevant and connect with their customers online. Will these unprecedented times expedite the rise of branded communities? This year's Community Predictions has all the answers!
Advertiser: ZoomInfo
Businesses are laying off workers, shutting their doors (some permanently), and struggling to react to the radical destruction that coronavirus (COVID-19) is doing to our society and communities. Most have already sustained massive damage, and we still have yet to see the scope of this global pandemic.
Speaker: Mike Ellis, Vanilla Forums Marketing Manager
In a land of ever-changing customer behaviors and expectations, brands need to understand the experiences customers value the most, and how these can impact their business outcomes. How do customers see community as a solution to their customer experience expectations? Do customer expectations around CX align with Community offerings?
Speaker: Ryan Bryers, SVP of Global Engineering
In a rapidly evolving industry, the shift from traditional on-premise systems to cloud-based solutions has become crucial for retail success. While many businesses still rely on store-level infrastructure, it's time to embrace the unlimited potential of the cloud!
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