NobelBiz

NOVEMBER 13, 2023

As businesses prioritize customer satisfaction, understanding the nuances of measuring Customer Experience Return on Investment (CX ROI) has emerged as a strategic imperative. The capacity to measure and quantify the return on investment (ROI) of CX initiatives is critical for businesses to thrive.

ROI 111

ROI Net Promoter Score Measurement Customer Experience 111

GetFeedback

DECEMBER 2, 2019

Use other business knowledge to find the ROI of your CSAT initiatives. A simple way to consider ROI is to take the number of dissatisfied customers and multiply that by how much it would cost to sell to new customers. . But your best customers will also spend more on your brand! These advocates also visit the brand more often.

ROI 195

ROI Customer Satisfaction How To Effort Score 195

Zeisler Consulting

AUGUST 17, 2021

Articulating the return on investment (ROI) of Customer Experience efforts is a recurring theme among CX professionals. As I moderate panels on webinars and sit as a guest on podcasts, listen to my peers talk, and read articles, I hear the questions all the time: How do you define the ROI? How do you sell CX to leadership?

ROI 93

ROI Chief Customer Officer Leadership Return on Investment 93

InMoment XI

AUGUST 25, 2023

73% of customers say that a good customer experience is one of the biggest deciding factors for brand loyalty. InMoment recently held a webinar featuring Forrester , an independent, research and advisory firm. Let’s dive into what we covered on our webinar. Checkout how you can craft a max-impact CX strategy for a small CX team.

How To 260

How To ROI Net Promoter Score Measurement 260

AskNicely

MARCH 15, 2018

More big brands, more agencies, and more technology companies are investing more resources than ever to stay ahead of the competition in this new age of the customer. A recent study by Adobe showed that customers who have a less-than-stellar digital experience with your brand are 88% less likely to return for another one.

Customer Journeys 150

Customer Journeys Net Promoter Score Customer Experience NPS 150

InMoment XI

APRIL 23, 2024

And by doing so, you’ll see rapid, proven ROI across your programme from retention, to customer acquisition, from share of wallet growth, to cost to serve reduction. AI-driven solutions revolutionise competitive analysis by providing a comprehensive overview of your positioning within the broader competitive landscape on a brand level.

Social Media 260

Social Media Analysis Feedback Loyalty 260

InMoment XI

FEBRUARY 24, 2022

Proving that your CX program has direct ROI and impact on your bottom line can be nebulous at best. To help your brand along, here are three essential tips to close the gap between the C-Suite and CX teams. So don’t be devastated if it takes a few swings. Fail and adjust your strategy for the next meeting.

Tips 493

Tips ROI Metrics Touchpoint 493

CSM Magazine

JUNE 20, 2023

But when it comes to maximizing ROI, it should be at the top of your list. Digital marketing Return on Investment (ROI) is the measure of the effectiveness of marketing campaigns and strategies in generating profit. Moreover, ROI is a metric used to calculate the financial gain or loss from an investment.

ROI 52

ROI Customer Service Marketing Social Media 52

Alida

JANUARY 16, 2018

Adopting a relationship-based approach to customer intelligence gathering delivers substantial value and ROI. . The report shows how forward-thinking research teams from global brands now use insight communities to build customer relationships and deliver agile insight to key stakeholders in the company. For example: 10.

ROI 100

ROI Analysis Customer Centricity Report 100

Lithium

AUGUST 3, 2022

Since the beginning of the marketing and advertising era, it has been notoriously difficult to prove the ROI of any given campaign. We sat down with Matt Deluca, Khoros Director of Strategic Services, to better understand when cost-cutting makes sense, and how to understand the varying ROI of the marketing world. Parker Hicks.

ROI 52

ROI Marketing Social Media Advertising 52

Uniphore

JANUARY 14, 2022

Customers are vouching for brands that empower their agents and treat employees better. Why is agent empowerment key to achieving business objectives (ROI and bottom line, contact center metrics, newly defined KPIs)? RSVP for the webinar today! Strategic roadmap to deliver new-age customer experiences. Register Now.

Roadmap 130

Roadmap Customer Experience Contact Center Omni-Channel 130

NetBase

JULY 3, 2020

The 4th of July is typically cause for celebration, but current events make that challenging for brands. Should brands leave it alone or attempt to make a go of it? How many brands (and consumers) are making the most of The Fourth. How many brands (and consumers) are making the most of The Fourth.

Brands 95

Brands Marketing Travel Advertising 95

GetFeedback

NOVEMBER 25, 2019

Learn how to use the CSAT metric, boost loyalty, and prove the ROI of your efforts. One more thing— We recently partnered with TEDx Speaker and CX expert Jeannie Walters to launch a webinar where we discussed how leading brands are measuring CSAT and using these insights to improve the customer experience. Get the Guide.

Customer Satisfaction 293

Customer Satisfaction Industry Effort Score Apparel 293

GetFeedback

JULY 22, 2019

In fact, brands can’t meet or exceed expectations without having an established VoC program in place. The way a brand gathers and responds to customer feedback is also a reflection of the CX maturity of the organization. How to prove the ROI of your efforts. It’s the heartbeat of any customer experience (CX) program.

Infographics 170

Infographics How To ROI Feedback 170

GetFeedback

SEPTEMBER 24, 2019

Before you worry about proving the ROI of a VoC program, focus on building relationships and trust with the key stakeholders in your company. Marketers are usually tasked with brand building, lead generation, and customer communications. Prove the ROI of customer satisfaction today with our free interactive calculator. .

How To 150

How To ROI Policies Analysis 150

NICE inContact

MARCH 14, 2019

Customer experience has never been more important in earning loyal brand advocates — and customers expect excellence when they engage with a brand. Consider these statistics: 8 in 10 consumers will switch brands after a bad customer experience. Customer expectations are changing, are you prepared to keep up?

Customer Expectations 171

Customer Expectations Contact Center How To ROI 171

Joe Rawlinson

JANUARY 31, 2018

Conduct Webinars to Answer Questions in Real Time. But in today’s digitally-driven age, consumers are looking for new ways to connect with and learn from brands in real time and many are turning to webinars. During these webinars, attendees also have the opportunity to ask questions of company leaders through live chat.

Consumers 83

Consumers Tools Brands Marketing 83

Gainsight

MARCH 15, 2024

For most businesses, you already have a thriving community of interested and engaged customers around your brand—and harnessing your existing resources and relationships can power up a thriving community almost overnight. Often, demonstrating ROI for community initiatives can be challenging, leading to friction in budgeting discussions.

Self Service 52

Self Service Sports Case Study Resources 52

InMoment XI

DECEMBER 30, 2021

After a year of quarantine, brands had a lot of gaps to fill in their customer experience (CX) programs. It’s fair to say that we all learned a few crucial lessons within the past year(s) about the shift in customer expectations and needs—and we’ve strived to put our learnings into a few CX strategy webinars.

Strategy 493

Strategy Touchpoint Metrics Customer Journeys 493

NICE inContact

JULY 13, 2016

inContact was recognized for this award for “offering superior products and services that deliver a clear, demonstrable ROI.” Join us for a webinar with 1to1 Media today at 2pm ET/11am PT to find out how Hoveround achieved their customer experience goals. How omnichannel experiences help companies excel and differentiate their brand.

Customer Experience 121

Customer Experience Contact Center Omni-Channel ROI 121

Lumoa

APRIL 21, 2022

It was the most “liked” question during our recent webinar – “Using Insights to Hear Your Customers, Engage Your Employees, and Improve Your Profits”. However, there is some really positive news coming out of the webinar I mentioned before. And it is a question that customer support professionals ask me most often.

How To 208

How To Self Service Banking Customer Satisfaction 208

ClearAction

OCTOBER 12, 2022

Quantifying CX ROI is the top challenge, per Pointillist’s 2019, 2020, and 2021 studies. Brand experience and product experience are subsets of CX, and they are sometimes subsets of EX and PX.). Assets are everything your brand has invested in: people, software, hardware, facilities, etc. Margin Expansion is a key to LTV.

Metrics 62

Metrics Management Effort Score ROI 62

Lumoa

APRIL 18, 2023

By increasing the precision of your observations about your customers, you’re able to apply more effort on solving specific problems (versus spending time and energy on broad or poorly defined problems that are less likely to deliver an ROI). Analytics can combine data points from different sources in real-time.

Analytics 208

Analytics Customer Experience Management Net Promoter Score 208

NICE inContact

OCTOBER 17, 2019

Businesses make investments to improve all touch points across the customer journey to ensure that each one of those customers has an exceptional experience when it comes to engaging with the brand. Taking time to go through this audit of your existing environment will also almost certainly uncover areas where there is little or no ROI. .

Contact Center 120

Contact Center Customer Experience Return on Investment e-support 120

CSM Magazine

MAY 16, 2023

It’s a low-cost, high-value ‘try before you buy’ option which offers great insights and significant ROI.” As a trusted partner for hundreds of leading brands, Sabio is focused on delivering cutting-edge technologies and services to help businesses navigate the ever-changing customer experience landscape.

Groups 52

Groups Analytics Interaction Consulting 52

CX Workout - Ideas Blog

OCTOBER 3, 2018

Thank you so much for joining us for today’s webinar. Today we are presenting a webinar titled, “Three Ways to Turn Data Into Experiences” presented by Mike Wittenstein founder of Story Miners, one of the world’s first customer experience firms. Full transcript below: Hello everyone!

Data 40

Data Customer Journeys Consulting Course 40

CX Workout - Ideas Blog

OCTOBER 3, 2018

Thank you so much for joining us for today’s webinar. Today we are presenting a webinar titled, “Three Ways to Turn Data Into Experiences” presented by Mike Wittenstein founder of Story Miners, one of the world’s first customer experience firms. Full transcript below: Hello everyone!

Data 40

Data Customer Journeys Consulting Course 40

Lithium

NOVEMBER 1, 2022

An Interview for Change: How AI and Automation Drive ROI Khoros has been a social care leader for years, but a tool is only as valuable as the one who wields it. Get to the bottom of the best ways to use and prove the ROI of Khoros Care with Khoros product marketing expert Josh Snider. Are you there ROI? Are you There ROI?

Roadmap 52

Roadmap ROI Social Media Contact Center 52

Second to None

MAY 8, 2018

No other marketing tactic comes close to matching this ROI. When a customer interacts with you, their previous interactions with brands will influence its nature. Stage Two – Here, customers have indicated more than just a casual interest in your brand. Your job is to identify what need your brand can satisfy.

Ecommerce 59

Ecommerce Customer Journeys Brands Marketing 59

Strativity

MAY 10, 2023

To kick-off the strengthened partnership, Material and Acquia will co-host a webinar on Thursday, June 8 to discuss recent work that has enabled clients to achieve improved brand consistency and campaign efficiency, ultimately leading to a higher ROI. Learn more at www.materialplus.io.

Technology 52

Technology Marketing ROI Customer Centricity 52

Feedbackly

OCTOBER 30, 2023

So, what does a CX program entail, and why is it crucial for brands at present? It involves the planning, designing, and execution of a customer-centric framework tailored to your brand. Such an all-encompassing program with a holistic customer focus is beneficial for brands in many ways. Let’s get into it!

Customer Journeys 52

Customer Journeys Customer Experience Effort Score Touchpoint 52

NICE inContact

SEPTEMBER 27, 2019

As much as brands like to think they’re customer experience (CX) experts, it’s customers who are really in charge. In addition, Kampyle reveals that 87% of customers think brands need to put more effort into providing a consistent experience. Why powerful CRM is the answer. CRM has advantages for both.

CRM 138

CRM Contact Center Return on Investment Call Center 138

Vonage

MARCH 26, 2018

In fact NVM’s most recent consumer survey reports just 13% of consumers feel this way about the brands they engage with. Without them an organisation risks falling behind in terms of what modern consumers expect from brand engagement. The ROI of emotive CX. So is it worth the effort if so few make the grade? Both are vital.

Omni-Channel 133

Omni-Channel Self Service Customer Journeys ROI 133

BirdEye

MAY 3, 2023

The right marketing channel: Allows you to reach diverse audiences Is ideal for promoting specific products and services Increases brand visibility Boosts audience engagement Builds online communities with loyal patrons for your brand Every marketing channel has its core demographics; businesses may need more than one to reach their target audience.

Marketing 98

Marketing B2C Social Media Multi-Channel 98

CSM Magazine

JANUARY 17, 2024

From the audience perspective, customers use it to keep updated about the latest products, brands and deals. Certain others such as Reddit or Pintrest are less preferred and don’t offer as much ROI. The ideal video provides a space to present your brand values.

Video 52

Video Communication Training Social Media 52