Zeisler Consulting

AUGUST 17, 2021

Articulating the return on investment (ROI) of Customer Experience efforts is a recurring theme among CX professionals. As I moderate panels on webinars and sit as a guest on podcasts, listen to my peers talk, and read articles, I hear the questions all the time: How do you define the ROI? How do you sell CX to leadership?

ROI 93

ROI Chief Customer Officer Leadership Return on Investment 93

Uniphore

JANUARY 14, 2022

Customers are vouching for brands that empower their agents and treat employees better. Customers are vouching for brands that empower their agents and treat employees better. Why is agent empowerment key to achieving business objectives (ROI and bottom line, contact center metrics, newly defined KPIs)? Register Now.

Roadmap 130

Roadmap Customer Experience Contact Center Omni-Channel 130

GetFeedback

SEPTEMBER 24, 2019

Before you worry about proving the ROI of a VoC program, focus on building relationships and trust with the key stakeholders in your company. Marketers are usually tasked with brand building, lead generation, and customer communications. Prove the ROI of customer satisfaction today with our free interactive calculator. .

How To 150

How To ROI Policies Analysis 150

GetFeedback

JULY 19, 2019

Will VoC feedback help you live up to your customer experience mission and brand promise? Once you have a baseline of your Customer Satisfaction Score (CSAT), Net Promoter Score (NPS) or customer sentiment or the like, you will have a way to gauge if you’re doing better or worse for customers. Net Promoter Score (NPS).

Customer Journeys 230

Customer Journeys Effort Score Net Promoter Score How To 230

ClearAction

OCTOBER 12, 2022

Quantifying CX ROI is the top challenge, per Pointillist’s 2019, 2020, and 2021 studies. NPS, CSAT, FCR, Health / Effort Score, etc.) Brand experience and product experience are subsets of CX, and they are sometimes subsets of EX and PX.). Your brand relies on these 3 groups for growth.

Metrics 62

Metrics Management Effort Score ROI 62

InMoment XI

DECEMBER 30, 2021

After a year of quarantine, brands had a lot of gaps to fill in their customer experience (CX) programs. It’s fair to say that we all learned a few crucial lessons within the past year(s) about the shift in customer expectations and needs—and we’ve strived to put our learnings into a few CX strategy webinars.

Strategy 493

Strategy Touchpoint Metrics Customer Journeys 493

Lithium

NOVEMBER 1, 2022

An Interview for Change: How AI and Automation Drive ROI Khoros has been a social care leader for years, but a tool is only as valuable as the one who wields it. Get to the bottom of the best ways to use and prove the ROI of Khoros Care with Khoros product marketing expert Josh Snider. Are you there ROI? Are you There ROI?

Roadmap 52

Roadmap ROI Social Media Contact Center 52

CX Workout - Ideas Blog

OCTOBER 3, 2018

Thank you so much for joining us for today’s webinar. Today we are presenting a webinar titled, “Three Ways to Turn Data Into Experiences” presented by Mike Wittenstein founder of Story Miners, one of the world’s first customer experience firms. Full transcript below: Hello everyone!

Data 40

Data Customer Journeys Consulting Course 40

CX Workout - Ideas Blog

OCTOBER 3, 2018

Thank you so much for joining us for today’s webinar. Today we are presenting a webinar titled, “Three Ways to Turn Data Into Experiences” presented by Mike Wittenstein founder of Story Miners, one of the world’s first customer experience firms. Full transcript below: Hello everyone!

Data 40

Data Customer Journeys Consulting Course 40

Lithium

DECEMBER 6, 2022

Hospitality Brands: Facing the Pressure with Digital Solutions + NEW AUDIBLE VERSION It’s clear that travel brands need to expand their reach into new customer engagement methods, but what might be the best path to accomplish this? Webinars & Events Some event areas are limited to Khoros customers only. Communities.

Social Media 52

Social Media Roadmap Trends Hospitality 52

ChurnZero

JULY 9, 2020

They have loyal followings and student-customers who proudly display their certifications on LinkedIn to not only show off their product proficiency, but also their brand affiliation. . Most companies’ event budget is allocated towards prospecting and brand awareness. Spread Wisdom With Webinars.

Strategy 64

Strategy Marketing Case Study Effort Score 64

Stella Connect

MAY 11, 2017

There’s input (investment) and output (ROI + waste). Your job is to create a sustainable power source with near 100% efficiency (high ROI, minimal waste). Unfortunately, many brands’ VoC programs do little more than gobble up resources and produce lots of waste—i.e., And how can brands get more power out of the data they have?

Voice of Customer 40

Voice of Customer Data Contact Center Return on Investment 40

ChurnZero

AUGUST 30, 2019

Yesterday, ChurnZero had the opportunity to attend and sponsor a brand new SaaStr event called – SaaStr Scale. Pay Attention to Net Promoter Score (NPS). From @jasonlk ‘s playbook for going from $1m to $10M, make NPS a top 3 goal. Upcoming Webinar. Top 10 Customer Success Takeaways from SaaStr Scale.

Customer Success 40

Customer Success Net Promoter Score NPS Roadmap 40

Gainsight

MAY 13, 2020

We wrote about our process here and we are hosting a follow-up webinar dedicated to our Risk Management approach with Gainsight customer FinancialForce. . With ingredients and utensils such as executive alignment, product management, analytics, and testing she was able to lead athenahealth to amazing ROI results using Gainsight.

Roadmap 59

Roadmap ROI NPS Customer Success 59

SurveySparrow

JULY 17, 2019

NPS software of SurveySparrow enables you to predict the loyalty of your customers and how likely they are to refer you to their friends. SurveyMonkey CX comes with training through documentation, webinars, and online. Businesses can analyze customer loyalty with the help of NPS trends. A free trial is offered.

Customer Experience Management 55

Customer Experience Management Software Customer Experience Management 55

Qualtrics

SEPTEMBER 23, 2019

Many of the issues you face with patient experience may be solved with the same best-in-class customer experience (CX) principles used by the world’s most successful brands. Guest speaker Faith Adams, Senior Analyst from Forrester, discusses this in more detail in our recent webinar on modernizing the patient experience.

Net Promoter Score 20

Net Promoter Score Effort Score Leadership eBook 20

InMoment XI

APRIL 13, 2022

NPS, CSAT , and CES have historically been the main tools every program utilizes to have a systematic way of establishing a voice of customer (VoC) source and leveraging those findings to improve customer experiences. Let’s say your organization leadership is focusing in on NPS—where you are, what drives it, and so on.

Metrics 260

Metrics NPS Infographics Effort Score 260

SurveySparrow

MARCH 26, 2021

Here’s what they did: Their GTM strategy was simple- increase subscription revenue, increase brand awareness and boost the subscription rate. . If you see that industry A has a higher ROI than industry B in terms of a particular messaging, then keep using those settings and extrapolate them accordingly. . #7 Winding up. .

Strategy 52

Strategy Marketing Advertising Airlines 52

delighted

APRIL 25, 2022

Every single customer that converts on their ecommerce platform, as well as in one of their 70+ retail stores, gets a Delighted NPS survey. Customers who leave a positive NPS score or a positive review will be immediately presented with Casper’s referral program. Step 4: Maximize ROI with A/B tests.

NPS 59

NPS CRM Ecommerce Retail 59

Gainsight

JULY 7, 2021

What would be the long-term ROI of virtual events when it came to brand awareness, pipeline and bookings? On the other hand, were they ready to attend another virtual conference after 18 months of staring at Zoom meetings, webinars, Facetime calls, and virtual events? Making the Call to Go Hybrid.

Social Media 45

Social Media Conference NPS Customer Success 45

CX Workout - Ideas Blog

OCTOBER 3, 2018

Thank you so much for joining us for today’s webinar. Today we are presenting a webinar titled, “Three Ways to Turn Data Into Experiences” presented by Mike Wittenstein founder of Story Miners, one of the world’s first customer experience firms. Full transcript below: Hello everyone!

Data 9

Data Customer Journeys Consulting Course 9

Lithium

JULY 5, 2022

We've heard loud and clear in our recent NPS surveys that you're interested in more thought leadership. Labels house the type of content, or in other words - if it’s a thought leadership article, a product update, best practices, or webinars. Protect your brand through a consistent customer experience. Here's how you use these.

Leadership 52

Leadership Net Promoter Score NPS Loyalty 52

inmoment

JULY 13, 2020

Customer experience (CX) programs can usher in meaningful transformation, a more robust bottom line, and a better experience for customers, yet proving all of this ROI can be challenging for the CX teams and practitioners helming such efforts. The factors that comprise good CX storytelling are as follows: Operational Metrics.

ROI 52

ROI Net Promoter Score Effort Score Customer Experience 52

ChurnZero

DECEMBER 14, 2022

“This has led to an increase in cross-sells as well as client advocacy which for ClearGov includes references, participation in webinars and events, and case studies.”. Increasing product adoption and customer ROI with thoughtful approaches. Cultivating customer advocates and brand evangelists to drive growth.

Meeting 98

Meeting Customer Success NPS Customer Satisfaction 98

SurveySparrow

NOVEMBER 30, 2021

With the SurveySparrow integration, you can: trigger CSAT / NPS surveys when a ticket is closed. track your CSAT/NPS scores and update the ticket field. promote your Zoom webinars with HubSpot workflows. track zoom webinar attendance in HubSpot CRM. Prove the ROI of your advertising. Google Search Console.

CRM 52

CRM eBook Effort Score Meeting 52

SurveySensum

SEPTEMBER 8, 2023

This small case study shows that when companies move beyond the traditional customer satisfaction metric and rigorously measure NPS , they can find ways to make customers happier, which, in turn, can lead to increased revenue. Yet most businesses struggle to move beyond measuring their NPS. times more likely to buy again, 5.6

NPS 52

NPS ROI Social Media Effort Score 52

CSM Practice

DECEMBER 4, 2020

Now most companies have a health score; Most customer success teams develop a health score and I talk a lot about it in my podcasts and webinars that I do throughout the year, how a customer health score in its designation is a very internal type metric. We went against the NPS for that specific customer. Is my customer healthy?

How To 69

How To NPS Customers Customer Success 69

ChurnZero

MAY 7, 2021

During the webinar, we cover: How to assess where you fit within the stages of Customer Success maturity. If you missed the webinar, you can watch it on-demand. A [Bora]: Some of the easiest automations we have built-in are follow-ups to customer satisfaction surveys like NPS, CES, and CSAT. Q&A Recap.

Customer Success 59

Customer Success Metrics CRM Customers 59

Stella Connect

JANUARY 4, 2022

You’re determined to build a team of brand experts who can connect with customers, resolve issues, and drive sales with ease. Use your coaching and 1:1 time to really show your appreciation for the hard work your agents do every day to represent the brand. Align customer service training with brand values and goals.

Customer Service Training 97

Customer Service Training Training Tips Customer Service 97

Stella Connect

APRIL 17, 2018

You’re determined to build a team of brand experts who can connect with customers, resolve issues, and drive sales with ease. During the session, it’s fine to remind agents of brand guidelines. Show your appreciation for the hard work your agents do every day to represent the brand. Keep your coaching session simple.

Customer Service Training 62

Customer Service Training Training Tips Customer Service 62

Kitewheel

MARCH 10, 2021

Kitewheel has learned from our work with the world’s largest brands that the right approach is to start small and then scale-up. While some brands have been able to start with projects that span the entire business, often starting smaller leads to quicker results and makes scaling up far easier. Thankfully the answer is no.

Customer Journeys 59

Customer Journeys ROI Customers NPS 59

Pointillist

AUGUST 18, 2021

Dan is also a keynote speaker, author of the book Winning at Social Customer Care: How Top Brands Create Engaging Experiences on Social Media, a host of the Experience This! Quantifying CX ROI Remains the Top Challenge for Third Consecutive Year. podcast and the Experience Maker Show. Dan Gingiss: That’s true.

Customer Journeys 40

Customer Journeys Self Service Omni-Channel Measurement 40

Stella Connect

APRIL 17, 2018

You’re determined to build a team of brand experts who can connect with customers, resolve issues, and drive sales with ease. During the session, it’s fine to remind agents of brand guidelines. Show your appreciation for the hard work your agents do every day to represent the brand. Keep it simple. Put things in context.

Customer Service Training 40

Customer Service Training Training Tips Customer Service 40

TechSee

JULY 14, 2021

And then choose the use cases that are going to be beneficial to your company, your brand, and your bottom line. The key point is to use a practical ROI analysis as your north star when you’re making a decision on the technology. . Also, in the smart home space, a lot of brands are startups. Consumers need help with this.

Self Service 207

Self Service B2B Video Contact Center 207

CustomerSuccessBox

NOVEMBER 24, 2021

If they continue to receive value, they’ll continue the relationship with your brand. ROI of Customer Value. Yet, many Customer Success Managers find it difficult to calculate the ROI (return on investment) of Customer Value. The following steps help to calculate value ROI. Cut through the noise to calculate the ROI.

ROI 52

ROI Poor Customer Service Social Media Net Promoter Score 52

Thematic

NOVEMBER 13, 2018

VOC and Net Promoter Score (NPS) go hand-in-hand: by truly understanding your customers and addressing their biggest concerns, by managing your VOC program properly, you should expect your Net Promoter Score to be positively affected. Make sure you choose the right metric , such as NPS, but don’t focus on it too much.

Voice of Customer 101

Voice of Customer Net Promoter Score Effort Score ROI 101