SurveyGizmo

NOVEMBER 4, 2021

COVID killed brand loyalty. Brand loyalty took a nosedive during the pandemic with 75% of consumers trying a new shopping behavior since COVID started. This includes trying new brands, new retailers, and new generics. But the great brand realignment isn’t over. Why Consumers Switch. Why Loyalty Matters.

Loyalty 95

Loyalty Brands eBook Loyalty Programs 95

CSM Magazine

AUGUST 4, 2023

In today’s fiercely competitive business landscape, customer engagement plays a pivotal role in establishing enduring relationships with your target audience and fueling business growth. So, let’s explore these customer engagement ideas and discover how they can help you boost your business to new heights.

Customer Engagement 52

Customer Engagement Engagement Social Media Loyalty Programs 52

Lumoa

FEBRUARY 14, 2024

The internet has no shortage of platforms for consumers to share their unfiltered opinions about businesses. A multi-dimensional CX strategy can be much more beneficial for your brand than one-dimensional customer service. Adapting your CX to meet these higher expectations can differentiate your brand and the competition.

Strategy 208

Strategy Customer Experience How To Multi-Channel 208

2020 Research

AUGUST 29, 2022

Rob Berger, Executive Vice President of Global Quantitative Research, and Tom Doulos, Vice President of Client Service Operations at Schlesinger Group, presented a webinar Aug. 11, 2022, on how to build successful brand communities at scale. This can be done through a branded insight community (IC).

Brands 52

Brands Self Service Banking Groups 52

C3Centricity

OCTOBER 22, 2018

If you work in consumer goods you probably think you have nothing to learn from healthcare, right? After all, you have consumers in your industry name and well healthcare’s reputation is not that great. How do we so easily forget that customer service is just two people connecting and engaging for mutual benefit?

Healthcare 202

Healthcare Consumers Customer Service Company 202

NetBase

JUNE 1, 2020

SMWONE was an entirely online event this year and NetBase Quid was an eager participant in a good number of panels, sharing consumer and market intelligence insight. Because as we all know, the social web has opened up the world to brands – or at least to those ready to participate in it!

Consumers 64

Consumers Marketing Social Media Analytics 64

BirdEye

DECEMBER 8, 2022

If you don’t know which platforms are available, you may be throwing away opportunities to make your brand a household name. We’ll also help you narrow down your target audience and determine which platforms can help boost your brand and get more followers. Let’s say you’re a business-to-consumer (B2C) company selling retail products.

Social Media 98

Social Media Brands Video Entertainment 98

Lumoa

MARCH 8, 2023

With an increasing number of options for consumers, telcos must prioritize CX to stay ahead of their competitors. Delivering top-notch CX increases customer loyalty and enhances brand reputation, which can boost revenue. Here are the key takeaways from the webinar. To this end, telcos must be bolder in their approach.

Industry 208

Industry Customer Centricity Telecommunications Feedback 208

NetBase

JULY 3, 2020

The 4th of July is typically cause for celebration, but current events make that challenging for brands. Should brands leave it alone or attempt to make a go of it? How many brands (and consumers) are making the most of The Fourth. How many brands (and consumers) are making the most of The Fourth.

Brands 95

Brands Marketing Travel Advertising 95

BirdEye

APRIL 28, 2023

When debating whether to make a purchase online, 93% of consumers say they rely on the advice and experiences of other buyers to make a decision. Social media marketing Consumers generally prefer to choose brands they trust and can obtain reliable information about online. They can also help boost your online presence.

Insurance 98

Insurance Strategy Marketing Social Media 98

Oracle

JANUARY 4, 2021

In a recent webinar hosted by Oracle, Vitamix, a leading global manufacturer of high-performance blending technology for consumers and commercial settings, shared three ways to elevate customer experience and deepen loyalty. Design your loyalty program to foster engagement. Keep your content fresh to keep engagement high.

Loyalty Programs 75

Loyalty Programs Loyalty Brands CRM 75

Think Customers

FEBRUARY 13, 2024

Twelve months of toe-dipping and healthy scrutiny provided the launchpad to make some real moves with AI in the contact center, according to two customer experience experts on a recent webinar. 2024 is going to be a year of action,” said Cerise, who also serves as global head of RevGen , TTEC Engage.

Contact Center 52

Contact Center Analytics Healthcare Trends 52

Lithium

SEPTEMBER 5, 2023

BRAND CONFIDENCE GUIDE: Customer Advocacy Khoros surveyed 1,620 adult consumers to understand better sentiment surrounding the state of consumer confidence in brands and the factors that drive customer loyalty. Webinars & Events Some event areas are limited to Khoros customers only.

Gamification 52

Gamification Metrics Social Media Tips 52

NICE inContact

MARCH 14, 2019

Customer experience has never been more important in earning loyal brand advocates — and customers expect excellence when they engage with a brand. Consider these statistics: 8 in 10 consumers will switch brands after a bad customer experience. Customer expectations are changing, are you prepared to keep up?

Customer Expectations 171

Customer Expectations Contact Center How To ROI 171

NobelBiz

NOVEMBER 13, 2023

Customers who enjoy positive interactions are more likely to become repeat buyers, brand advocates, and contribute to a lower churn rate. According to Forbes : 97% of consumers and 98% of contact center managers say customer service interactions impact whether consumers stay loyal to a brand.

ROI 111

ROI Net Promoter Score Measurement Customer Experience 111

Comm100

JANUARY 17, 2024

Lean into Automation – Transforming Customer Service with AI & Human-Bot Harmony In a world where immediacy and personalization have become the cornerstones of brand communication, the realm of customer service is undergoing a revolutionary transformation. The bot can manage common queries and engage in limitless conversations.

Customer Service 193

Customer Service Chatbots Technology Interaction 193

NICE inContact

SEPTEMBER 30, 2019

Of all the communications channels, the web chat channel is quickly emerging as the leader in customer satisfaction and as a channel that improves agent efficiency, productivity and engagement. In this webinar, Mike Bowman, Director, Servicing Operations for ECSI, shares his company’s remarkable success with chat.

Abandon Rate 136

Abandon Rate Net Promoter Score Contact Center Effort Score 136

Kustomer

DECEMBER 10, 2019

Consumers can be so focused on the fact that they are saving time, even if it means paying more, that they may not realize what is being done with their data, or whether it is safe. And unfortunately, some companies may not be safeguarding their personally identifiable information (PII) as closely as consumers assume.

Loyalty 52

Loyalty Customer Engagement Engagement Retail 52

SurveySparrow

JANUARY 7, 2021

In fact, brands started to put more attention on improving their customer engagement. According to Salesforce, 80% of consumers said, the experience is as important as products. . Whether your customers shop for their own need or on behalf of their organization, they simply expect a memorable interaction with the brand.

Customer Engagement 52

Customer Engagement Engagement Chatbots Effort Score 52

Natalie Petouhof

JULY 14, 2015

Tweet The Consumer Goods Forum has created and agreed on a new set of ‘ Consumer Engagement Principles ’ (the “Principles”). The industry-wide Principles will act as a framework for how companies engage with their consumers, and are designed to promote an environment of trust and pro-active consumer communication.

Guidelines 40

Guidelines Consumers Data Engagement 40

CloudCherry

SEPTEMBER 19, 2018

When left unaddressed, you risk losing trust, brand loyalty, and eventually open doors for competitors to lead your customers to their storefronts. . Choosing instead to focus on creating delightful customer experiences gives you: • A competitive advantage over other less customer-focused brands. Increased sales. Reduced costs.

ROI 256

ROI Financial CEM Metrics 256

CloudCherry

SEPTEMBER 19, 2018

When left unaddressed, you risk losing trust, brand loyalty, and eventually open doors for competitors to lead your customers to their storefronts. . Choosing instead to focus on creating delightful customer experiences gives you: • A competitive advantage over other less customer-focused brands. Increased sales. Reduced costs.

ROI 225

ROI Financial CEM Metrics 225

TechSee

JUNE 16, 2022

By leveraging new technologies such as computer vision , virtual visits and self-service AI-driven solutions, companies have a huge opportunity to turn customers into brand advocates. Tom Hinds, SVP Customer Engagement at Advocate Aurora Health. He also sits on the board of Directors for CSPN. Follow on LinkedIn. Follow on LinkedIn.

Customer Service 251

Customer Service Contact Center Chief Customer Officer Call Center 251

inmoment

APRIL 7, 2020

There’s been a lot of discussion about how to interact with customers during this uncertain time, but another topic calls for some serious conversation: how do brands engage with their employees? Here are four key ways that brands can help their employees feel cared for and engaged during this pandemic: Key #1: Listen To Them.

Engagement 52

Engagement How To Policies Brands 52

Oracle

JULY 14, 2020

Below is a look at a few of these trends, including contactless consumer experiences, the ability for employees to “Work From Anywhere”, virtual engagements, and the acceleration of messaging as a channel. Contactless consumer experiences: payments. The consumer holds a payment device (e.g.

Trends 111

Trends Customer Experience Wireless Consumers 111

Vonage

MARCH 26, 2018

In fact NVM’s most recent consumer survey reports just 13% of consumers feel this way about the brands they engage with. Without them an organisation risks falling behind in terms of what modern consumers expect from brand engagement. So is it worth the effort if so few make the grade? Both are vital.

Omni-Channel 133

Omni-Channel Self Service Customer Journeys ROI 133

Lumoa

APRIL 21, 2022

It was the most “liked” question during our recent webinar – “Using Insights to Hear Your Customers, Engage Your Employees, and Improve Your Profits”. However, there is some really positive news coming out of the webinar I mentioned before. And it is a question that customer support professionals ask me most often.

How To 208

How To Self Service Banking Customer Satisfaction 208

Hello Customer

MAY 19, 2021

This is one of the subjects we discussed with Steven Van Belleghem in our latest webinar on the importance of extreme customer centricity in your company. 96% of consumers state that customer service is an important factor in their choice of loyalty to a brand ( Nextiva ). Game-changing potential. Human channel.

Competitive Advantage 98

Competitive Advantage Customer Care Customer Centricity Contact Center 98

BirdEye

MAY 3, 2023

The right marketing channel: Allows you to reach diverse audiences Is ideal for promoting specific products and services Increases brand visibility Boosts audience engagement Builds online communities with loyal patrons for your brand Every marketing channel has its core demographics; businesses may need more than one to reach their target audience.

Marketing 98

Marketing B2C Social Media Multi-Channel 98

SurveySparrow

DECEMBER 8, 2023

A lead is a potential customer in the early stages of the customer journey , showcasing a level of engagement that warrants further exploration and cultivation. This interest may manifest through signing up for a newsletter, downloading a resource, or engaging with your content. Let’s start with… What is a Lead?

Social Media 52

Social Media eBook Survey Customer Centricity 52

Alida

MARCH 30, 2017

At a recent Vision Critical webinar, Sam Trimboli, consumer insights specialist at Price Chopper, joined us to discuss how customer insight is helping the company thrive in the increasingly fragmented grocery industry. Launching new brands successfully. Private label brands are a huge source of revenue for grocery companies.

Customer Insights 100

Customer Insights Industry Innovation Sales 100

2020 Research

OCTOBER 18, 2022

Schlesinger Group recently presented a webinar on the topic of consumer-packaged goods counter trends for a recession. The webinar was hosted by: Stan Sthanunathan – Retired Executive VP of Consumer and Market Insights at Unilever. First, let us explain why we are conducting this webinar. Stan adds: . “In

Trends 52

Trends Social Media Consumers Groups 52

CSM Magazine

SEPTEMBER 25, 2019

New survey on customer service automation reveals 83% of consumers are willing to make messaging their primary means of contacting customer support. Today’s consumers are focused on efficiency when it comes to solving their customer queries. Customers are more accepting of automation and chatbots than ever before.

Consumers 40

Consumers Chatbots Comparison Retail 40

COPC

FEBRUARY 15, 2023

Webinar: Service Journey Thinking Learn our comprehensive approach to helping brands improve customer satisfaction and loyalty throughout the service journey. Watch the Service Journey Thinking Webinar Understand Drivers & Expectations It is best first to understand what prompts customers to contact you.

Self Service 87

Self Service Chatbots Guidelines e-support 87

BirdEye

NOVEMBER 21, 2023

Amidst these challenges, the last thing you want to waste your time on is unrealistic and time-consuming digital marketing strategies that give you no results. Elevate your social media engagement strategy Marketing for interior design businesses thrives on visual appeal and engagement.

Marketing 109

Marketing Social Media Advertising Tips 109

Cyara

FEBRUARY 22, 2024

It’s that final stretch of the customer interaction journey, encompassing the crucial moments when agents engage with customers to address their queries, resolve issues, and provide sales assistance and/or support. Register and watch our Last Mile Monitoring for Cloud-based Contact Centers webinar today!

Contact Center 76

Contact Center Customer Satisfaction Loyalty Interaction 76

Experience Investigators by 360Connext

NOVEMBER 10, 2020

While it hasn’t been all sunshine and roses, better outcomes have emerged, and Yet many brands have been able to adapt and innovate at a pace previously unachieved. I’ve seen incredible designs, hard work, and actionable insights fail to gain traction time and again due to that lack of key stakeholder engagement and drive.

Customer Experience 190

Customer Experience Chief Customer Officer Communication Course 190