PK

OCTOBER 29, 2020

Achieving consumer loyalty on-demand was difficult even before the pandemic hit, but now many brands need to get creative about how they retain customers. The post Webinar recap: Loyalty on-demand appeared first on PK. Despite the high levels of uncertainty […].

Loyalty 75

Loyalty Consumers Brands Customers 75

CSM Magazine

JUNE 29, 2022

With buyer satisfaction levels plummeting to a 17-year low, and less than 35% of consumers completely satisfied with their brand relationship, there is huge stakes resting on your ability to provide satisfying experiences. This begs the question – does your brand have the insights and strategies needed to buck this trend?

Hotels 52

Hotels Rewards Programs Banking Consumers 52

SurveyGizmo

NOVEMBER 4, 2021

COVID killed brand loyalty. Brand loyalty took a nosedive during the pandemic with 75% of consumers trying a new shopping behavior since COVID started. This includes trying new brands, new retailers, and new generics. But the great brand realignment isn’t over. Why Consumers Switch. Why Loyalty Matters.

Loyalty 95

Loyalty Brands eBook Loyalty Programs 95

ECXO

JUNE 20, 2023

Fotocomposicion ECXO(1) Article source: The Rising Tide of Brand Purpose in B2B [link] There’s an old adage in customer experience. Business customers care about what your brand stands for. Brand purpose should be the driving force behind everything you do. Few brands have paid as much attention to it as it requires.

B2B 122

B2B Brands Innovation Government 122

NICE inContact

AUGUST 16, 2019

Brands of all sizes are learning that customer experience is no longer an afterthought: it’s the heart of what consumers want, and the foundation for profits. The CX Transformation Benchmark year-over-year results among US consumers show a shift toward digital channels for service. These are trends you can’t afford to miss.

Contact Center 136

Contact Center Consumers Net Promoter Score Self Service 136

SurveySensum

APRIL 1, 2024

Trust in a brand is not merely beneficial; it is crucial for a startup’s survival and growth. Research indicates a customer trust directly correlates with brand loyalty. And loyal customers make purchases 90% more often and are inclined to spend more during each transaction, contributing to better cash flow for the brand.

Brands 52

Brands Case Study Social Media Feedback 52

Joe Rawlinson

JANUARY 31, 2018

In fact, companies the world over experience the same predicament: trying to repeatedly and successfully convey how their products or services can benefit consumers. According to a recent HubSpot survey, 47 percent of consumers said they digest three to five pieces of content before making a buying decision.

Consumers 83

Consumers Tools Brands Marketing 83

2020 Research

AUGUST 29, 2022

Rob Berger, Executive Vice President of Global Quantitative Research, and Tom Doulos, Vice President of Client Service Operations at Schlesinger Group, presented a webinar Aug. 11, 2022, on how to build successful brand communities at scale. This can be done through a branded insight community (IC).

Brands 52

Brands Self Service Banking Groups 52

CSM Magazine

FEBRUARY 8, 2021

Reuters Events are excited to announce their next free customer service & experience webinar: ‘Kickstarting Your Customer-Centric Culture.’. This exciting webinar will explore the technologies, processes, tools & cultural shifts needed to install customer centricity into the heart of your organizational goals for 2021.

Customer Centricity 52

Customer Centricity Culture Employee Experience Leadership 52

Lumoa

FEBRUARY 14, 2024

The internet has no shortage of platforms for consumers to share their unfiltered opinions about businesses. A multi-dimensional CX strategy can be much more beneficial for your brand than one-dimensional customer service. Adapting your CX to meet these higher expectations can differentiate your brand and the competition.

Strategy 208

Strategy Customer Experience How To Multi-Channel 208

NetBase

JUNE 1, 2020

SMWONE was an entirely online event this year and NetBase Quid was an eager participant in a good number of panels, sharing consumer and market intelligence insight. Because as we all know, the social web has opened up the world to brands – or at least to those ready to participate in it!

Consumers 64

Consumers Marketing Social Media Analytics 64

C3Centricity

OCTOBER 22, 2018

If you work in consumer goods you probably think you have nothing to learn from healthcare, right? After all, you have consumers in your industry name and well healthcare’s reputation is not that great. Do your plans mention the customer as often as the brand? But think again. So there you have them.

Healthcare 202

Healthcare Consumers Customer Service Company 202

NetBase

JULY 3, 2020

The 4th of July is typically cause for celebration, but current events make that challenging for brands. Should brands leave it alone or attempt to make a go of it? How many brands (and consumers) are making the most of The Fourth. How many brands (and consumers) are making the most of The Fourth.

Brands 95

Brands Marketing Travel Advertising 95

CSM Magazine

JULY 4, 2019

The modern consumer expects to be able to interact with your brand across multiple channels. Join this exclusive 45-minute webinar (or receive the recordings) here. During this webinar our leaders will be revealing: How to integrate data from multiple touchpoints and use the insights for a seamless customer experience.

Self Service 45

Self Service Customer Service Gamification Social Media 45

Lumoa

MARCH 8, 2023

With an increasing number of options for consumers, telcos must prioritize CX to stay ahead of their competitors. Delivering top-notch CX increases customer loyalty and enhances brand reputation, which can boost revenue. Here are the key takeaways from the webinar. To this end, telcos must be bolder in their approach.

Industry 208

Industry Customer Centricity Telecommunications Feedback 208

BirdEye

DECEMBER 8, 2022

If you don’t know which platforms are available, you may be throwing away opportunities to make your brand a household name. We’ll also help you narrow down your target audience and determine which platforms can help boost your brand and get more followers. Let’s say you’re a business-to-consumer (B2C) company selling retail products.

Social Media 98

Social Media Brands Video Entertainment 98

Feedbackly

APRIL 4, 2024

So, forging powerful emotional connections with your brand will reward you with a loyal client base and sustainable profitability. For example, if the checkout process is time-consuming, it can make the customer feel frustrated and ditch the whole purchase! Is it a feeling of being included by purchasing a high-end product?

Measurement 52

Measurement Brands Tips Feedback 52

BirdEye

APRIL 28, 2023

When debating whether to make a purchase online, 93% of consumers say they rely on the advice and experiences of other buyers to make a decision. Social media marketing Consumers generally prefer to choose brands they trust and can obtain reliable information about online. They can also help boost your online presence.

Insurance 98

Insurance Strategy Marketing Social Media 98

Oracle

JANUARY 4, 2021

In a recent webinar hosted by Oracle, Vitamix, a leading global manufacturer of high-performance blending technology for consumers and commercial settings, shared three ways to elevate customer experience and deepen loyalty. Read on to learn how. Design your loyalty program to foster engagement.

Loyalty Programs 75

Loyalty Programs Loyalty Brands CRM 75

Experience Investigators by 360Connext

MAY 11, 2021

After all, your customer is experiencing the brand via every interaction, touchpoint, service call, and delivery. The customer walks away with a perception of what the brand is, and whether or not this brand lives up to its promises, with every step along their personal journey. Want Greater CX Success? It happens by design.

Customer Experience Management 291

Customer Experience Management Customer Journeys Customer Experience Management 291

NICE inContact

MARCH 14, 2019

Customer experience has never been more important in earning loyal brand advocates — and customers expect excellence when they engage with a brand. Consider these statistics: 8 in 10 consumers will switch brands after a bad customer experience. Customer expectations are changing, are you prepared to keep up?

Customer Expectations 171

Customer Expectations Contact Center How To ROI 171

Think Customers

FEBRUARY 13, 2024

Twelve months of toe-dipping and healthy scrutiny provided the launchpad to make some real moves with AI in the contact center, according to two customer experience experts on a recent webinar. A deeper understanding of why customers engage “This idea of value is such an important construct for brands to think about,” said Cerise.

Contact Center 52

Contact Center Analytics Healthcare Trends 52

NobelBiz

NOVEMBER 13, 2023

Customers who enjoy positive interactions are more likely to become repeat buyers, brand advocates, and contribute to a lower churn rate. According to Forbes : 97% of consumers and 98% of contact center managers say customer service interactions impact whether consumers stay loyal to a brand.

ROI 111

ROI Net Promoter Score Measurement Customer Experience 111

Lithium

SEPTEMBER 5, 2023

BRAND CONFIDENCE GUIDE: Customer Advocacy Khoros surveyed 1,620 adult consumers to understand better sentiment surrounding the state of consumer confidence in brands and the factors that drive customer loyalty. Webinars & Events Some event areas are limited to Khoros customers only.

Gamification 52

Gamification Metrics Social Media Tips 52

NICE inContact

OCTOBER 10, 2019

If ice cream flavors were brands, I’d be a die-hard customer devoted to The Mint Chocolate Chip Company for life. Customers who have positive associations with a brand are more loyal because they know they can rely on that brand for a positive experience. And I would always choose my favorite flavor: mint chocolate chip.

Customer Retention 175

Customer Retention Customer Experience Contact Center Customers 175

GetFeedback

NOVEMBER 25, 2019

Consumer Shipping: 78%. One more thing— We recently partnered with TEDx Speaker and CX expert Jeannie Walters to launch a webinar where we discussed how leading brands are measuring CSAT and using these insights to improve the customer experience. Ambulatory Care: 77%. Apparel: 79%. Athletic Shoes: 79%. Banks: 81%.

Customer Satisfaction 293

Customer Satisfaction Industry Effort Score Apparel 293

Interactions

MARCH 28, 2024

94% of consumers say they expect better customer service than they currently receive. Not only are consumers frustrated with the quality of support, but they’d rather get a cavity filled than deal with customer service. For many brands, the human touch is the essential connection that drives long-term customer relationships.”

Contact Center 62

Contact Center Innovation Consumers Chatbots 62

Solvvy

SEPTEMBER 7, 2022

In fact, research shows that when brands provide customers with accurate answers and resolutions in real-time, customers are 30% more likely to make a purchase with the brand. . How are brands stepping up and meeting these higher customer expectations? >>Watch the replay of the webinar here.<<

Self Service 106

Self Service Customers Brands Customer Expectations 106

NICE inContact

SEPTEMBER 30, 2019

In our webinar, Boost Contact Center KPIs with Advanced Chat for CXone , you’ll can learn key findings as well as how chat has helped ECSI — customized digital solutions for higher education—transform its contact center , improve its KPIs (key performance indicators) and exceed customer expectations. ECSI’s abandon rate was 26%!

Abandon Rate 136

Abandon Rate Net Promoter Score Contact Center Effort Score 136

CloudCherry

SEPTEMBER 19, 2018

When left unaddressed, you risk losing trust, brand loyalty, and eventually open doors for competitors to lead your customers to their storefronts. . Choosing instead to focus on creating delightful customer experiences gives you: • A competitive advantage over other less customer-focused brands. Increased sales. Reduced costs.

ROI 256

ROI Financial CEM Metrics 256

COPC

DECEMBER 1, 2016

and Execs In The Know have teamed up to produce CXMB Industry Insights, a new line of industry-focused consumer research reports. Webinar on Tues., A webinar to discuss the survey findings will be hosted by Chad McDaniel, president of Execs In The Know, and joined by Judi Brenstein and Jim Von Seggern of COPC Inc. Register Now!

Travel 40

Travel Industry Hospitality Hotels 40

Hello Customer

MAY 19, 2021

This is one of the subjects we discussed with Steven Van Belleghem in our latest webinar on the importance of extreme customer centricity in your company. 96% of consumers state that customer service is an important factor in their choice of loyalty to a brand ( Nextiva ). Game-changing potential. Human channel.

Competitive Advantage 98

Competitive Advantage Customer Care Customer Centricity Contact Center 98

ReviewTrackers

MARCH 21, 2017

Given the realities of today’s customer-led market and real-time customer feedback , it’s more critical than ever for brands to track, monitor, and listen to what customers are saying online. But it’s time-consuming, and there’s no guarantee that you’ll be able to cover all your bases as well as respond to customers in a timely manner.

Social Media 101

Social Media Tools Brands Analytics 101

CloudCherry

SEPTEMBER 19, 2018

When left unaddressed, you risk losing trust, brand loyalty, and eventually open doors for competitors to lead your customers to their storefronts. . Choosing instead to focus on creating delightful customer experiences gives you: • A competitive advantage over other less customer-focused brands. Increased sales. Reduced costs.

ROI 225

ROI Financial CEM Metrics 225

GetFeedback

JULY 19, 2019

Research reflects it, too: 76% of consumers expect companies to understand their needs and expectations. Some are calling CX the new marketing, others are calling it the new brand. A touchpoint is any interaction that might influence the way your customer feels about your product, brand, or business. We all feel it.

ROI 309

ROI How To Touchpoint Hotels 309