BirdEye

SEPTEMBER 27, 2024

Social media has become an integral part of our everyday lives, with people sharing their personal and professional experiences online. A recent Birdeye study reveals customers often show more loyalty to individual employees than the overall brand. This trend benefits businesses.

Social Media 52

Social Media Policies Guidelines How To 52

BirdEye

JUNE 27, 2024

A regular Twitter audit helps businesses set the right marketing goals and marketing KPIs, run targeted campaigns to improve ROI, gauge customer sentiment, and revise marketing strategy based on the audit results. Everything a potential customer needs to know must be easy to locate, right from the first look at your Twitter profile.

Social Media 52

Social Media Metrics Advertising ROI 52

Stella Connect

JANUARY 28, 2022

They’re bringing their A-game, embodying your company’s brand values, and putting customers first. Here are our six tips for delivering better customer service right away. . 6 Tips for Delivering Better Customer Service. #1: Embodying your brand’s voice and values.

Tips 52

Tips Customer Service Effort Score Customer Service Training 52

BirdEye

FEBRUARY 28, 2023

With help from a social media professional, your business can maximize its online potential, expand its reach, enhance customer engagement, create brand awareness, and ultimately increase revenue. They’ll also make sure all posts, comments, and interactions align with your company’s brand values and goals.

Social Media 98

Social Media Management Analytics Strategy 98

SurveySensum

JUNE 1, 2023

Retail businesses thrive on repeat customers. Therefore understanding these customers isn’t just helpful but essential. The NPS score of your business determines how loyal your customers are and how likely they are to recommend you to others. Higher NPS scores indicate you have more customers to promote your business.

NPS 52

NPS Retail Effort Score Net Promoter Score 52

BirdEye

SEPTEMBER 6, 2023

Knowing your customer is your business’s first and best competitive advantage. And that information comes from various sources, especially market research surveys, marketing surveys, and other customer surveys. Market survey questions can be about a company’s products or services, brand awareness, and customer experiences.

Survey 59

Survey Marketing Comparison NPS 59

InMoment XI

OCTOBER 3, 2024

Did you know that customer acquisition costs have risen by over 200% over the last 10 years? It is increasingly expensive and difficult to improve customer acquisition, which means that it is just as important to keep your current customers happy. What Is Customer Retention? What Is Customer Retention?

Customer Retention 260

Customer Retention Strategy Guest Experience Loyalty Programs 260

SmartKarrot

FEBRUARY 2, 2021

Businesses are constantly on the lookout to pull in ways to enhance their customer experience. Technology has indeed played a big role in shifting this experience to an automated journey over a manual one. That is when AI Customer Experience comes into the picture and steals the trophy. Triggers Faster Responses.

Customer Experience 8

Customer Experience Effort Score Chatbots Wait Times 8

NetBase

JULY 22, 2020

Many brands are still adjusting alongside the coronavirus, yet the social concerns of customers continue to evolve as well. Here, we’ll take a look at some of the some of the changes taking place in the market and what luxury brands are doing different to meet the needs of consumers right now. Louis Vuitton.

Consumers 59

Consumers Meeting Brands Ecommerce 59

Qualtrics

APRIL 2, 2020

We’re highlighting some of the leading examples of brands adapting to the situation by providing experiences that make a difference to their customers and employees at this time. . Right now, customer needs are changing every day. What matters is how you act in the here and now. DoorDash . So DoorDash is too.

Customer Confidence 40

Customer Confidence Healthcare Travel Transportation 40

Qualtrics

AUGUST 25, 2021

Yet despite the ever-growing competition and the clear shift in purchasing power, many brands simply miss the mark. According to our research, just over a third (34%) of brands resonate with potential customers, resulting in lost businesses before they can even begin. How Brand Impact Simulator has empowered other organizations.

Brands 26

Brands Self Service Multi-Channel Analysis 26

InMoment XI

FEBRUARY 29, 2024

When executed effectively, it enables your business to attract customers organically, bypassing the need for hefty investments in traditional advertising. It involves various strategies to improve your website’s visibility in local search results, making it easier for potential customers in your area to find your business.

Tips 260

Tips Strategy Case Study Social Media 260

SmartKarrot

JANUARY 15, 2021

Expanding the customer base will help increase growth rate. By developing a way to serve more customers and investing in research. Increased profits also lead to better brand value and more spend on research, sales, development, and marketing. Customer-centric innovations. Improved user experience.

Company 10

Company Financial Customer Centricity Metrics 10

SurveySensum

FEBRUARY 20, 2024

That feeling is what businesses aim to achieve in order to keep customers happy and satisfied and keep coming back for more. But why is it important to improve customer satisfaction? Because acquiring a new customer can cost five times more than retaining an existing one. So, what exactly is customer satisfaction?

Customer Satisfaction 52

Customer Satisfaction Self Service Strategy Customer Journeys 52

SurveySensum

FEBRUARY 20, 2024

That feeling is what businesses aim to achieve in order to keep customers happy and satisfied and keep coming back for more. But why is it important to improve customer satisfaction? Because acquiring a new customer can cost five times more than retaining an existing one. So, what exactly is customer satisfaction?

Customer Satisfaction 52

Customer Satisfaction Self Service Strategy Customer Journeys 52

BirdEye

OCTOBER 5, 2023

Today’s marketplace is competitive and transparent, so managing brand perception isn't just important - it's imperative. The stakes are high, with 91% of customers admitting they'd switch to a competitor following a poor customer experience. This guide will uncover what your target audience thinks about your brand.

Examples 65

Examples Measurement Brands How To 65

SmartKarrot

MAY 25, 2021

The journey of the buyer or customer to use a product is referred to as buyer’s journey and customer journey. The buyer’s journey is similar to the customer’s journey. The two concepts fit well in a customer experience scenario. The Difference between the Buyer’s Journey and the Customer’s Journey.

Customer Journeys 10

Customer Journeys Social Media Customer Retention Tips 10

BirdEye

DECEMBER 26, 2023

But most struggle with the decision as they have no proof that customers will support it. But this can change if your business actively measures brand salience and takes steps to improve it. By monitoring customer signals and feedback, you can know your standing in the market and try to become the #1 choice against all odds.

Brands 106

Brands Social Media Competitive Advantage Measurement 106

BirdEye

DECEMBER 5, 2023

Have you ever wondered why people hesitate to buy something if there are no customer reviews? Did you even know that reviews older than three months might not be relevant for many customers? In fact, a significant 92% of customers read at least two reviews before making a purchasing decision. Yes, that’s true.

Brands 110

Brands Management Social Media Analytics 110

BirdEye

MARCH 29, 2024

Customers are more likely to interact with your Stories if they have an engaging element like a “New post” or “Just dropped” sticker. Reshare UGC content User-generated content lends authenticity to your brand and helps you gain customer trust. You can also use this feature to conduct informal customer surveys on Instagram.

Social Media 109

Social Media Video Guidelines Feedback 109

BirdEye

AUGUST 28, 2023

Watch the Free Demo Now. See Pricing FREE DEMO Table of contents Q1: What is a social media reach? Reach is one of the most important social media metrics to measure because it helps you better understand your brand awareness. If your reach metrics grow, it means your brand awareness is growing.

Social Media 98

Social Media Metrics Measurement Multi-Channel 98

SmartKarrot

SEPTEMBER 24, 2020

After the construction, the builder sells the apartment to different customers. Now, the customers will never own the apartments. This is where the need for customer success has arisen. When customers are not committed for life-time to the product (apartment), they can easily switch to any other product.

Customer Success 10

Customer Success Self Service Customer Retention Customers 10

BirdEye

DECEMBER 5, 2023

Have you ever wondered why people hesitate to buy something if there are no customer reviews? Did you even know that reviews older than three months might not be relevant for many customers? In fact, a significant 92% of customers read at least two reviews before making a purchasing decision. Yes, that’s true.

Brands 65

Brands Management Social Media Analytics 65

BirdEye

OCTOBER 6, 2023

Reputational risk is potential damage to an organization’s image caused by negative publicity, scandals, or crises that can impact revenue, brand value, and stakeholder loyalty. Customers, partners, investors, and the public shape how they feel about a company and its services. Watch the Free Demo Now.

Strategy 59

Strategy Social Media Airlines Software 59

SmartKarrot

JANUARY 5, 2021

The evolving field of Customer Success owes its origin and rapid rise to a passionate community of pioneers, proponents, and practitioners. Here’s our Top 50 Customer Success Influencers list celebrating those frontiersmen and women pushing the boundaries and making Customer Success the force that it is today. Lincoln Murphy.

Customer Success 21

Customer Success Chief Customer Officer Leadership B2B 21

BirdEye

FEBRUARY 23, 2024

You can only have stellar customer communication through streamlined and effective business communication. Role of Birdeye’s Webchat platform in frictionless business communication: Birdeye’s AI-powered Webchat business communication software helps you convert web visitors into leads and, eventually customers. Watch the Free Demo Now.

Communication 65

Communication Multi-Channel Culture Social Media 65

BirdEye

OCTOBER 14, 2024

Every multi-location business strives for consistency in customer experience and service quality. Customer interactions often begin with finding a business online, and your listing sets the tone for the entire relationship. However, maintaining consistent local listings online is also crucial for success.

Management 52

Management Multi-Channel Brands Tools 52

BirdEye

JANUARY 11, 2023

What’s the best way to convert social media followers into customers? An effective way to convert social media followers into customers is to create valuable content and engaging experiences that convince followers to purchase your product or service. What are the benefits of social media for multi-location businesses?

Social Media 98

Social Media Multi-Channel Advertising Video 98

BirdEye

FEBRUARY 12, 2024

In today’s digital era, showing up on social media isn’t just an option for brands — it’s a necessity. Engaging online offers unparalleled opportunities to connect with customers, build community, and showcase your brand’s personality and values. Watch the Free Demo Now.

Social Media 59

Social Media Multi-Channel Tips Brands 59

BirdEye

MARCH 11, 2024

This blog will guide you through selecting, analyzing, and optimizing hashtags to attract your ideal customers. When to use hashtags that’ll generate your dream customers? How to create a memorable hashtag strategy for your brand? When to use hashtags that’ll generate your dream customers? Watch the Free Demo Now.

Social Media 73

Social Media Trends Analytics Connections 73

Stella Connect

JANUARY 4, 2022

Customer service coaching refers to the practice of ongoing communication between the agent and their manager to hone in on how to improve on specific skills, achieve specific goals, and develop their craft so they can handle even the most difficult customer interactions. Coaching Customer Service Agents for Individual Growth. “A

Customer Service Training 97

Customer Service Training Training Tips Customer Service 97

BirdEye

APRIL 13, 2023

With social media ads, you can target specific demographics, interests, behaviors, and locations, making it a highly effective and efficient way to reach potential customers. By analyzing the performance of their ad campaigns, businesses gain insights into who their most valuable customers are.

Social Media 98

Social Media Advertising Video Fashion 98

BirdEye

DECEMBER 8, 2023

However, a robust and effective carpet cleaning marketing strategy is pivotal in making your business stand out and attract customers. Carpet cleaning marketing is all about strategically promoting carpet cleaning services to attract customers and increase business visibility. Builds trust with positive customer reviews.

Tips 59

Tips Strategy Marketing Social Media 59

Kustomer

FEBRUARY 26, 2019

Our brand is a reflection of our team, our customers and our mission. Customer Friendships are created with Kustomer. Customer Friendship? I don’t want to be friends with my customers! Customer Friendship doesn’t mean your customers should buy you a beer on the weekend. It’s the standard.

Brands 40

Brands Omni-Channel Connections Communication 40

SurveySparrow

APRIL 27, 2021

Think of yourself as a customer support representative in the 70s. Being a customer representative in this era, how do you understand your customers and their problems? . Select relevant questions and options, get them printed, and pass them on to the customers one by one. To Improve Customer Service.

NPS 52

NPS Survey Multi-Channel Social Media 52

SurveySparrow

APRIL 27, 2021

Think of yourself as a customer support representative in the 70s. Being a customer representative in this era, how do you understand your customers and their problems? . Select relevant questions and options, get them printed, and pass them on to the customers one by one. To Improve Customer Service.

NPS 52

NPS Survey Multi-Channel Social Media 52

SmartKarrot

DECEMBER 21, 2021

Email is perhaps the most effective communication channel to get in touch with customers. Remember: First impression is the best impression… and a welcome email does just that for your business/brand. Your welcome email serves as an opportunity for building a strong base for developing a long-term relationship with your customer.

Examples 10

Examples Marketing Feedback Video 10