InMoment XI

MARCH 27, 2024

Effective reputation management involves having a crisis communication plan in place to address these issues transparently and efficiently, minimizing the impact on the brand’s reputation. A trigger can be built into an existing workflow to automatically send the review request post-service to thank the customer for their business.

Automotive 260

Automotive Management Social Media Feedback 260

Team Support

JANUARY 22, 2024

Businesses are continually seeking innovative ways to enhance efficiency and improve the overall customer experience. In this blog, we will delve into the intricacies of automation, exploring its benefits, applications, and the core components that drive effective customer service automation. Why Automate?

Customer Service 59

Customer Service Knowledge Base Exceptional Customer Service B2B 59

NICE inContact

SEPTEMBER 25, 2019

We recently collaborated with T-Mobile, one of our clients, to learn more about how they offer better, more efficient digital customer service. The company’s main challenge was to respond to customers in an efficient manner and to scale customer service with demand. Here’s what we found out. Unify channels. Analyze results.

Customer Service 138

Customer Service Social Media Contact Center CRM 138

Comm100

MARCH 20, 2024

This blog explores the decline of public trust in government, backed by data from the U.S., By leveraging digital communication technologies, governments can improve the efficiency and transparency of their services and foster a more engaged and informed citizenry.

Government 188

Government Communication Self Service Chatbots 188

Totango

NOVEMBER 27, 2023

Efficient and seamless workflows According to the Forrester report, as sustainable growth becomes a priority, B2B organizations need enhanced workflow automation and digital strategies that leverage customer data to: Customize communications and recommendations. Analyzing extensive datasets to forecast trends.

Report 91

Report Trends Customer Success Self Service 91

Lumoa

JANUARY 8, 2024

They’re not just speeding up the process; they’re enriching it with deeper insights, making it smoother and more efficient in terms of resources. Just focus on the features and benefits that will help your decision-making more efficient and cut through the clutter. AI tools are changing the way we analyze customer feedback.

Analysis 394

Analysis Software Comparison Social Media 394

Magellan Solutions

AUGUST 17, 2023

Content creators look for advanced and practical solutions to streamline their editing workflows. Benefits of AI in Video Generation and Editing Improved Accuracy and Efficiency AI editing tools can assess video content with advanced capabilities, allowing precise editing. AI has been transformational in creating videos.

Video 98

Video Tools Social Media e-support 98

ShepHyken

NOVEMBER 9, 2018

Virtual web assistants can help to manage multiple levels of customer service interactions and workflows in an easy-to-manage on-demand staffing solution. At the fundamental level, most organizations maintain a corporate blog and regularly contribute to its development. Support Tickets and CRM Management.

Company 96

Company CRM e-support Resources 96

NobelBiz

APRIL 2, 2024

With a focus on efficiency, scalability, and innovation, Enterprise Contact Center Solutions empower businesses to deliver seamless and personalized experiences to their customers. We are determined to elevate efficiency as an industry standard by constantly adopting new technology and keeping costs in check.

Contact Center 105

Contact Center Self Service Omni-Channel CRM 105

NICE inContact

AUGUST 2, 2019

With live chat, you can increase efficiencies by closing cases faster and reducing the average cost per case. Key takeaway: Live chat delivers a service that customers want and helps agents work more efficiently at a lower cost than other channels. Live chat makes all that possible — and more. What’s not to love?

Technology 229

Technology Customer Service Omni-Channel Self Service 229

Totango

APRIL 13, 2022

To help you navigate the process, we’ve developed a four-part blog series about the mistakes you should avoid when choosing a CS platform. AI increases the efficiency of this automation by allowing you to monitor customer data and trigger workflows when specific criteria are met. Business today moves at the speed of light.

Customer Journeys 91

Customer Journeys Course Customer Success Tools 91

NICE inContact

OCTOBER 9, 2019

The post ‘What’s Next’ is Here Today: Integrating AI into CXone Solutions appeared first on NICE inContact Blog. Don’t miss this exciting webinar! Access CXone and Artificial Intelligence in Action. Access CXone and Artificial Intelligence in Action.

Self Service 136

Self Service Contact Center Customer Journeys Innovation 136

Totango

JULY 29, 2022

Totango’s Maximize Upsells SuccessBLOC can help you easily and proactively identify and close these important customer expansion opportunities and efficiently manage the upsell process. Leverage automated workflows, called SuccessPlays , to proactively call your team to action when expansion opportunities are identified.

Strategy 111

Strategy Metrics Customers Consumers 111

AWS Machine Learning

SEPTEMBER 7, 2023

Efficient control policies enable industrial companies to increase their profitability by maximizing productivity while reducing unscheduled downtime and energy consumption. The algorithm trained in this blog post is called “ Conservative Q Learning ” (CQL). The following diagram describes the architecture used in this workflow.

Data 97

Data Policies Training System 97

Comm100

JANUARY 5, 2022

The real-time and accessible nature of live chat caters perfectly to today’s consumer expectations, while providing government agencies with an efficient and cost-effective channel. Comm100 also offers omnichannel customer engagement, connecting every key digital channel into one platform for unified, efficient operations.

Government 191

Government CRM eBook Software 191

Totango

OCTOBER 11, 2021

One step you can take is charting an automated adoption workflow sequence to follow up upon initial onboarding. Totango Totango lets you plan automated and manual workflows called SuccessPlays throughout your entire customer journey lifecycle, to be triggered by data indicating your customer has reached a milestone or another key event.

Knowledge Base 95

Knowledge Base Customer Journeys Communication Customers 95

NobelBiz

MARCH 26, 2024

It’s the art of utilizing technology to deliver personalized and efficient customer service without losing the human touch that customers value. By leveraging IVR, you can effectively organize and streamline your workflow, ensuring a seamless experience for both inbound clients and outbound prospects.

Self Service 52

Self Service Customer Experience Contact Center Customer Journeys 52

AWS Machine Learning

FEBRUARY 6, 2024

Accenture built a regulatory document authoring solution using automated generative AI that enables researchers and testers to produce CTDs efficiently. By harnessing AWS generative AI, Accenture aims to transform efficiency for regulated industries like pharmaceuticals. The user-friendly system also employs encryption for security.

Government 106

Government Report System Guidelines 106

Comm100

AUGUST 8, 2022

They are commonly used to automate routine tasks and workflows, allowing customers to complete requests through conversations instead of forms. With intelligent suggestions from the AI and resources powering a bot, agents can deliver better experiences and improved efficiency. Task bots are another effective type of chatbot.

Chatbots 194

Chatbots Customer Service Knowledge Base Social Media 194

Totango

NOVEMBER 8, 2021

In this blog, we’ll take a look at why brands need to elevate the customer experience in the wake of the pandemic and what you need to do to deliver results that will satisfy today’s customers. Consumers and the companies which serve them are no longer content with slow, inconvenient technology and mediocre online support. Nearly 80% of U.S.

Brands 103

Brands Customer Experience Self Service e-support 103

Steve DiGioia

JULY 10, 2023

Firstly, well-trained employees are generally more productive and efficient, which can lead to significant cost savings for the business. By investing in training, employers can equip their staff with the skills and knowledge they need to work more effectively, which can translate into higher-quality work and a more streamlined workflow.

Training 130

Training Resources Course Loyalty 130

BirdEye

SEPTEMBER 19, 2022

In this blog, we’ll explain how you can get started with enterprise SEO and teach you how to take your SEO efforts even further. Workflow and processes 3. As a result, enterprise SEO can be a more effective and efficient way to manage a website for the long term. Workflow and processes. Automation 2. Automation.

Social Media 96

Social Media Case Study Tools Report 96

AWS Machine Learning

NOVEMBER 16, 2023

This is a joint blog with AWS and Philips. One of the key drivers of Philips’ innovation strategy is artificial intelligence (AI), which enables the creation of smart and personalized products and services that can improve health outcomes, enhance customer experience, and optimize operational efficiency.

Healthcare 92

Healthcare Government Innovation Training 92

SurveySparrow

APRIL 21, 2024

Businesses looking to automate repetitive tasks Workflow automation Starts at $19.99/month 5) Suitable for – Businesses looking for ways to automate repetitive tasks Best for – Workflow automation Zapier is one of the best no-code workflow automation software out there. month Available Available Bubble 4.4

Tools 52

Tools Ecommerce Survey Analysis 52

Totango

MAY 13, 2022

In this blog, we’ll provide a guide to choosing the right digital engagement platform for your business needs. Automation efficiency: can the platform be used to automate repetitive tasks, such as triggering support messages and emails when customers encounter issues? Ease of use: how user-friendly is the platform?

Customer Engagement 103

Customer Engagement Tools Engagement Knowledge Base 103

TechSee

JUNE 10, 2021

This blog challenges that status quo. There are more cost-efficient, convenient, and safer options available that assist with truck roll optimization and even elimination, but many organizations have not implemented them. As a result, efficiency improvements have become a priority for many field service organizations.

Self Service 207

Self Service Innovation Analytics Transportation 207

AWS Machine Learning

MAY 19, 2023

In this blog post we walk you through the Solution Architecture behind “Describe For Me”, and the design considerations of our solution. Solution Overview The following Reference Architecture shows the workflow of a user taking a picture with a phone and playing an MP3 of the captioning the image.

Video 91

Video Training Conference Technology 91

CSM Magazine

AUGUST 23, 2023

This blog post will explore some of the latest and most innovative features of modern mortgage CRM software. Automated Workflow Management Loan origination, credit assessment, underwriting, and closing are common, complex processes involving numerous teams at mortgage companies.

CRM 52

CRM Chatbots Return on Investment Social Media 52

ShepHyken

JUNE 29, 2018

To provide excellent customer service, you need to decide on an effective management system which keeps your business efficient. Once you have found a system which works for you, customers will notice better efficiency with your business and will be impressed. The post Guest Blog: Struggling with Bad Customer Service?

Social Media 82

Social Media Customer Service System Touchpoint 82

Totango

OCTOBER 11, 2021

One step you can take is charting an automated adoption workflow sequence to follow up upon initial onboarding. Totango Totango lets you plan automated and manual workflows called SuccessPlays throughout your entire customer journey lifecycle, to be triggered by data indicating your customer has reached a milestone or another key event.

Knowledge Base 77

Knowledge Base Customer Journeys Communication Customers 77

Totango

AUGUST 5, 2022

An analysis of the client’s workflow. Questionnaires may be administered digitally or manually, with digital forms representing the most efficient option for integrating your questionnaire into your onboarding workflow. Increase communication efficiency by identifying your client’s preferred contact person and method.

How To 83

How To Customer Journeys B2B Sales 83

Totango

NOVEMBER 8, 2021

In this blog, we’ll take a look at why brands need to elevate the customer experience in the wake of the pandemic and what you need to do to deliver results that will satisfy today’s customers. Consumers and the companies which serve them are no longer content with slow, inconvenient technology and mediocre online support. Nearly 80% of U.S.

Brands 86

Brands Customer Experience Self Service e-support 86

ShepHyken

JUNE 30, 2017

Managing big data, providing efficient customer service, streamlining the process and enhancing user experience are some of the benefits that artificial intelligence has provided humans with. The post Guest Blog: Technology Trends That Will Govern the CX Landscape appeared first on Shep Hyken.

Government 90

Government Technology Trends Social Media 90

Totango

NOVEMBER 8, 2021

In this blog, we’ll take a look at why brands need to elevate the customer experience in the wake of the pandemic and what you need to do to deliver results that will satisfy today’s customers. Consumers and the companies which serve them are no longer content with slow, inconvenient technology and mediocre online support. Nearly 80% of U.S.

Brands 83

Brands Customer Experience Self Service e-support 83

ReviewTrackers

JULY 1, 2020

By adding these integrations to the ReviewTrackers dashboard, you can automate responses, track social, pull custom reports, file tickets, simplify workflows, and get more work done. Read our blog post for detailed information on how to download and use the ReviewTrackers app for Hootsuite. Leverage ReviewTrackers’ API.

Net Promoter Score 123

Net Promoter Score Social Media Automotive Customer Relationship Management 123

Team Support

SEPTEMBER 16, 2020

In Part 1 and Part 2 of this blog series based on the whitepaper co-produced by ServiceXRG and TeamSupport, we introduced the concept of how to position the investment in customer support as a strategic value aligned to current business practices and target outcomes, and about the evolving role of B2B customer support.

B2B 89

B2B Effort Score Knowledge Base Customer Retention 89

NobelBiz

MARCH 19, 2024

From call volume and trends to agent performance, customer satisfaction, and operational efficiency, these dashboards provide a holistic view of the contact center ecosystem. Abandoned Calls: Identifying trends in abandoned calls allows for adjustments in staffing and workflow to reduce abandonment rates.

Call Center 59

Call Center Contact Center Average Handle Time Multi-Channel 59