Uniphore

JANUARY 21, 2022

By utilizing real-time emotion, sentiment and intent analysis, healthcare CX providers can better understand member concerns and take appropriate next-best actions—injecting much-needed empathy into often stressful interactions and winning over wary members. Here too, technology can alleviate process complexity and user frustration.

Healthcare 246

Healthcare Self Service Virtual Agent eBook 246

GetFeedback

APRIL 8, 2019

But it’s a fantastic start to help to narrow down your audience and getting specific with intent and messaging. ” This is what you will have access to: Again, while it’s nothing concrete or detailed about the specific intentions of buyers just yet, it’s insightful. Do a competitive content marketing analysis.

Customer Journeys 207

Customer Journeys Analytics B2B Social Media 207

2020 Research

APRIL 4, 2023

Quantitative research aims to measure the numerical relationship between variables and quantify the data collected through statistical analysis. Well-structured research begins with questions that are as specific as possible and adequately frame the problem being investigated.

How To 97

How To Analysis Tips Study 97

2020 Research

APRIL 4, 2023

Quantitative research aims to measure the numerical relationship between variables and quantify the data collected through statistical analysis. Well-structured research begins with questions that are as specific as possible and adequately frame the problem being investigated.

How To 97

How To Analysis Tips Study 97

Pink Guava

APRIL 28, 2021

Most of the time, it is both, and we, through this blog, are trying to reason out an effective way to collect feedback and how it impacts business success. So ignorance for the feedback process or simply getting defensive in understanding the intent has become a common norm.

Social Media 93

Social Media Customer Satisfaction Feedback NPS 93

Uniphore

JANUARY 21, 2022

Using real-time data—including emotion, sentiment and intent analysis—AI-powered systems are substantially shortening and simplifying complex patient and member journeys. Conversational AI and automation are rapidly modernizing today’s healthcare consumer experience.

Healthcare 147

Healthcare Net Promoter Score Call Flow Self Service 147

Lumoa

JUNE 14, 2023

In this blog post, we’ll answer all these questions and more. These crumbs can provide invaluable insights into their purchase intent, customer preferences, and brand loyalty – if you know where to look. Or, more terrifyingly, when it’s plummeting into negative territory? Does it spell doom for your business?

NPS 208

NPS Effort Score Customer Centricity Loyalty 208

Magellan Solutions

AUGUST 23, 2023

AI gives marketers the ability to: Process vast amounts of data quickly Extract valuable insights Uncover hidden patterns Businesses can understand their target market using AI-driven customer profiles and sentiment analysis. Social listening and sentiment analysis are two benefits of natural language processing (NLP).

Tools 98

Tools Marketing Social Media Advertising 98

SurveySensum

JANUARY 5, 2024

Well, this blog talks about the five efficient strategies that transform your knowledge base into a powerful tool for understanding your customers better. Keyword Analysis for Customer’s Language Keyword analysis examines the words and phrases that customers use when searching for information or expressing their concerns.

Knowledge Base 52

Knowledge Base Strategy e-support User Experience 52

TechSee

JUNE 25, 2019

Intent prediction. Intent prediction refers to the science behind figuring out the customer’s next-step requirements. Predictive solutions combine customer data with AI to determine intent and select the right next step to deliver the relevant customer support. Text/NLP analysis. High-level data analysis.

Technology 122

Technology Customer Service Contact Center Gamification 122

BirdEye

OCTOBER 3, 2023

In this blog, we’ll cover the key lessons Baer shared with Colwell on extracting value from negativity. This textual analysis unlocks targeted ways to enhance products, services, and business processes. Want to hear the full conversation? Access the webinar here. His simple rule of thumb: “Reply only twice.”

Customer Experience 105

Customer Experience Social Media Feedback Loyalty 105

Totango

SEPTEMBER 6, 2022

An analysis of obstacles impeding performance and solutions. Conducting an effective quarterly business review depends on several key elements: Clear goals: Having a clear intention behind your QBR session and communicating explicitly about your customer’s goals can help make your meeting as productive as possible.

Meeting 105

Meeting Comparison Guidelines Analysis 105

AWS Machine Learning

SEPTEMBER 28, 2023

Amazon Lex understands the intent and directs the request to the orchestrator hosted in an AWS Lambda function. Increasing the ability for citizens to access pertinent information in a self-service manner saves the department time and money, lessening the need for call center agent interaction.

Knowledge Base 96

Knowledge Base Chatbots Self Service System 96

Lumoa

JANUARY 19, 2023

Your team must be skilled in market research and analysis, be the voice of your consumers, and be the driving force behind change and the elimination of pain points. 2) Feedback and Data Analysis The next question is, how do you make sense of all the data you’ve gathered? Build this aspect into your processes.

Customer Experience 236

Customer Experience Net Promoter Score How To Customer Journeys 236

2020 Research

APRIL 4, 2023

Quantitative research aims to measure the numerical relationship between variables and quantify the data collected through statistical analysis. Well-structured research begins with questions that are as specific as possible and adequately frame the problem being investigated.

How To 52

How To Analysis Tips Study 52

SurveySensum

OCTOBER 26, 2023

And this is what this comprehensive blog uncovers including the various aspects of customer satisfaction, how to measure customer satisfaction, and the strategies that can help you exceed customer expectations. Repurchase Intentions Repurchase intentions gauge the likelihood of customers returning to make additional purchases.

Customer Satisfaction 52

Customer Satisfaction Metrics Measurement Strategy 52

CSM Magazine

OCTOBER 24, 2023

In this blog, we’ll delve into the future of ATS and AI in recruitment, and what job seekers and employers alike should be prepared for. Future iterations of these systems will leverage natural language processing (NLP) and machine learning to understand context, intent, and the relevance of skills mentioned in resumes.

System 52

System Chatbots Analysis Technology 52

SurveySparrow

NOVEMBER 30, 2023

This blog will go into the nuances of close-ended questions. The intention is to streamline the response process. Advantages of Close-Ended Questions Easy Analysis: Closed-ended questions provide clear responses. Analysis: CE: Responses are numerical or categorical, enabling quantitative analysis.

Survey 52

Survey Net Promoter Score Analysis Transportation 52

Upstream Works

DECEMBER 20, 2022

The intent is to minimize the need for agents to manually manage repetitive tasks or keep switching across various apps to retrieve and organize information during customer interactions. Another important variation would be the automation of workflows. This is another form of automation.

Virtual Agent 78

Virtual Agent Trends Self Service Customer Experience 78

Optimove

JUNE 18, 2021

PostFunnel Insider is Optimove’s series of CRM know-how, tips, news, and analysis videos. B2CRM News: TikTok’s Advantage Over Instagram, and Nike’s (intentional?) This time, we got the weekly news update, and a new Smart CRM Basics on predictive behavior modeling. Smart CRM Basics: Predictive Behavior Modeling.

CRM 52

CRM Video Analysis Tips 52

COPC

JUNE 9, 2023

This blog article discusses the importance of employing multiple types of AI, implementing effective controls and guardrails, and adapting specific roles within the CX organization. Conversation analytics, speech analytics, sentiment analysis and automated quality assurance are tools used in analytical AI.

Industry 114

Industry Customer Experience Analytics Training 114

NICE inContact

OCTOBER 3, 2017

Organizations put a lot of emphasis on avoiding mistakes, focusing intently on quality assurance programs and processes with an aim for perfection. This will empower analysis and process improvement efforts, especially since many of the issues that customer service resolves are problems created up or downstream from the contact center.

Loyalty 150

Loyalty Self Service Apparel Contact Center 150

Upstream Works

DECEMBER 14, 2022

On a more granular level, AI-driven chatbots can use sentiment analysis to gauge the customer’s mood or intent, and might determine which agent should take the call. Sentiment analysis come into play again, but this time it will be based on speech not text. To get the best outcome possible, AI can play many roles.

Contact Center 78

Contact Center Self Service Chatbots Analysis 78

CX Workout - Ideas Blog

NOVEMBER 3, 2020

Of course, adding EX metrics provides additional information on how employees are responding to CX initiatives, change and the corresponding levels of customer satisfaction, commitment, and turnover intent. But this information is still not enough and leaves us with very few actionable insights that can actually transform the organization.

Net Promoter Score 98

Net Promoter Score Effort Score Analysis Employee Experience 98

PeopleMetrics

FEBRUARY 25, 2022

With the rapid rise in popularity of AI technologies to streamline customer service and feedback analysis, companies actually face a new risk of flattening all of the experiences they offer to customers. We break it down into four key steps: Create intentional experiences. What is customer experience management? Back to Top.

Customer Experience 71

Customer Experience Net Promoter Score Customer Journeys Touchpoint 71

Bold360

APRIL 30, 2020

Conversational AI is based on “natural language processing” or NLP and has 3 distinct components: Input: As with human-to-human conversation, everything begins with recognizing/hearing human speech and/or text, then understanding the intent behind the words. This part of NLP is called “natural language understanding” or NLU. Click here. .

Omni-Channel 66

Omni-Channel Self Service Customer Engagement Engagement 66

Optimove

FEBRUARY 3, 2022

What we all need to really take the next step in applying our best “data-driven” intentions is a highly proactive support net that would let us know down which path we are going. And a more in-depth analysis of deliverability situations. Which naturally brings up the eons-old question of “Build or Buy.”

Multi-Channel 52

Multi-Channel CRM Metrics Analysis 52

NICE inContact

OCTOBER 3, 2017

Organizations put a lot of emphasis on avoiding mistakes, focusing intently on quality assurance programs and processes with an aim for perfection. This will empower analysis and process improvement efforts, especially since many of the issues that customer service resolves are problems created up or downstream from the contact center.

Loyalty 122

Loyalty Self Service Apparel Contact Center 122

Comm100

OCTOBER 19, 2022

6 Sentiment Analysis. Sentiment analysis is a feature that can identify whether a customer response is positive, negative, or neutral. It also can detect emotion, whether the user is happy, sad, or angry, and also the intention of the user (whether they are interested or not). 7 Chatbot Marketing.

Chatbots 216

Chatbots Omni-Channel Analysis Interaction 216

Optimove

MARCH 28, 2023

Acquisition requires a unique blend of creativity, data analysis, and execution – which provides challenges in any economic climate. search, social) and first pages visited, viewed, and clicked, Optimove’s recommendation engines “learn” a user’s intent from their first interaction to the one they last made.

Marketing 52

Marketing Return on Investment Analysis Social Media 52

inQuba

FEBRUARY 21, 2023

As discussed in our previous blog , client journeys and business revenue are closely linked, which is why leading insurers are turning to Customer Journey Management , a break-through approach compared to traditional CX. Prospects showed intent, they had a discussion, and then they stalled. Nowhere is that truer than for insurance.

Insurance 52

Insurance Multi-Channel Customer Journeys Policies 52

inQuba

FEBRUARY 21, 2023

As discussed in our previous blog , client journeys and business revenue are closely linked, which is why leading insurers are turning to Customer Journey Management , a break-through approach compared to traditional CX. Prospects showed intent, they had a discussion, and then they stalled. Nowhere is that truer than for insurance.

Insurance 52

Insurance Customer Journeys Multi-Channel How To 52

Optimove

FEBRUARY 4, 2021

These campaigns are related to real-life events and are implemented without the intention of automation?. Use Data-Driven Tailored Analysis. This blog post is based on a CRM workshop given by Omer Liss, Optimove’s Director of Strategic Services, back in September, as part of our PostFunnel events series.

CRM 52

CRM Strategy Marketing Measurement 52

Optimove

FEBRUARY 4, 2021

These campaigns are related to real-life events and are implemented without the intention of automation?. Use Data-Driven Tailored Analysis. This blog post is based on a CRM workshop given by Omer Liss, Optimove’s Director of Strategic Services, back in September, as part of our PostFunnel events series.

CRM 52

CRM Strategy Marketing Measurement 52

SmartMessage Blog

JUNE 20, 2023

In this way, it can be determined which advertisement has a stronger impact on consumers and increases their purchase intention. In neuromarketing, the analysis of how the brain reacts to the promotional actions of brands comes to the fore. However, it is important to consider ethical issues as well. How Does Neuromarketing Work?

Meeting 52

Meeting Marketing Advertising Analysis 52

ChurnZero

FEBRUARY 23, 2023

This blog post aims to help you with that. You can also conduct a customer churn analysis for a more in-depth look at your causes of churn. Scores combine and weight buying signals—such as key feature usage, license utilization, resource engagement, and third-party intent data—to signal the most ideal time to present an offer.

Management 52

Management Self Service Customer Retention Net Promoter Score 52

ChurnZero

FEBRUARY 23, 2023

This blog post aims to help you with that. You can also conduct a customer churn analysis for a more in-depth look at your causes of churn. Scores combine and weight buying signals—such as key feature usage, license utilization, resource engagement, and third-party intent data—to signal the most ideal time to present an offer.

Management 52

Management Self Service Customer Retention Net Promoter Score 52