BirdEye

DECEMBER 8, 2023

It’s the heartbeat of your brand, silently yet powerfully shaping how people perceive your business. In this blog post, we’ll uncover the essentials of corporate reputation management and teach you how it impacts your online presence. Table of contents What is corporate reputation?

Strategy 116

Strategy Management Social Media Brands 116

BirdEye

FEBRUARY 13, 2024

With nearly 50% of people being unclear about the benefits of chiropractic care, the importance of chiropractor marketing cannot be overstated. As more healthcare seekers go online first, chiropractors need to get their digital marketing strategy right. Table of contents Why do chiropractors need marketing?

Marketing 59

Marketing Social Media How To Healthcare 59

CX University

MARCH 18, 2024

Understanding Hyper-Personalization Hyper-personalization is a data-driven marketing strategy that uses artificial intelligence (AI), machine learning, and big data analytics to deliver personalized content, products, and services to customers on a one-to-one basis. One such approach that is gaining traction is hyper-personalization.

Customer Experience 52

Customer Experience Retail Customer Retention Loyalty 52

Lithium

JANUARY 2, 2024

Here’s the Atlas content you do not want to miss! Some blog areas are limited to Khoros customers only. So how does it now fit into our future, and should executives be taking a closer look? And if yes, how should they use it? Happy New Year Atlas members! Sign up today !

Social Media 52

Social Media CRM Video Contact Center 52

BirdEye

APRIL 28, 2023

If so, then effective insurance marketing strategies are the way to go. In this blog post, we’ll be discussing seven different strategies that can help you boost your business’s profits and get the most out of every client interaction. Are you an insurance provider who is looking to increase your revenue?

Insurance 98

Insurance Strategy Marketing Social Media 98

BirdEye

MARCH 29, 2024

This significant finding underscores the imperative need for real estate professionals to harness the power of social media to stay competitive and relevant in today’s market. That’s why we’ve created this blog that features seven networks that every realtor should be a part of.

Social Media 59

Social Media Tips Sales Advertising 59

BlueOcean

OCTOBER 4, 2023

And how do offshore solutions, interpreters, and texting play a role? Likewise, we know that offering live agent support for Spanish consumers is a competitive advantage in many markets in the U.S. Without it, you risk taking a hit to your CSat scores, your brand loyalty, and your bottom line. But what’s the best approach?

Contact Center 310

Contact Center Customer Care Average Handle Time Consumers 310

Totango

AUGUST 25, 2022

For software service providers, customer engagement SaaS strategies play a central role in a successful business model. First, we’ll examine what SaaS customer engagement is and how it incorporates the strategy of “land and expand.” In this article, we’ll offer some tips for a winning customer engagement SaaS strategy.

Customer Engagement 96

Customer Engagement Engagement Tips Strategy 96

Totango

SEPTEMBER 22, 2023

we’re accelerating the motion to customer success-led growth by introducing two new partnerships and nine technology integrations into the Totango software and ecosystem. According to data from ChurnRX, customers that achieve measurable results stay 6x longer than those that don’t track measurable results.

Multi-Channel 113

Multi-Channel Customer Success Omni-Channel Software 113

Totango

JANUARY 22, 2024

AI also emerged as a topic when we asked three of our executive leaders – Chief Marketing Officer Karen Budell , SVP of Customer Success Chris Dishman , and Chief Revenue Officer Dennis Reardon – to share their industry predictions for 2024. Most expect to see CS emerging as a growth engine. Retention is the new acquisition.

Customer Success 94

Customer Success Consulting Customers Leadership 94

ChurnZero

DECEMBER 29, 2020

So, here’s our greatest hits compilation of our top content, milestones, and happenings from 2020. Top 10 Blog Posts from 2020. This article is a roundup of the not-so-obvious phrases you should avoid saying to a customer no matter how well-intentioned or deserved. Some of us sped up. Roll the tape back.

Conference 98

Conference Chief Customer Officer Customer Success Software 98

BirdEye

AUGUST 15, 2022

So it’s not just important that your business take advantage of online marketing strategies — it’s imperative. With a solid online marketing strategy, you’ll be better able to connect with potential customers in your area and generate more leads for your business , no matter its size. What is local online marketing?

Tips 98

Tips Marketing Social Media Competitive Advantage 98

CSM Magazine

JUNE 20, 2023

Are you ready to take your digital marketing campaigns to the next level? Every successful business knows that providing quality customer service is essential in getting customers to keep coming back. Keep reading for helpful tips and advice on how to use exceptional customer service as part of an effective digital marketing strategy!

ROI 52

ROI Customer Service Marketing Social Media 52

BirdEye

AUGUST 29, 2023

Happy customers build successful businesses. Great products, the best marketing campaigns, and the costliest ads are all playing second fiddle to the power of customer satisfaction. This blog post aims to simplify making customers happy and equip businesses with proven ways to improve customer satisfaction.

Customer Satisfaction 98

Customer Satisfaction Chatbots Social Media Omni-Channel 98

BirdEye

NOVEMBER 21, 2022

Without understanding the numbers behind your social media efforts, you’ll have no way to determine whether or not your campaigns are successful. Table of contents Understanding social media analytics 3 types of social media analytics Why do you need social media analytics? When it comes to social media, analytics is everything.

Social Media 98

Social Media Analytics Multi-Channel Metrics 98

Brandwatch CX

OCTOBER 3, 2022

Influencer marketing is the process of marketing to individuals as opposed to your target market as a whole. Brands are using influencer marketing to expand their reach and increase the likelihood of resonating with their target audience. We’ve written an in-depth guide on the why and how of influencer marketing.

Tools 88

Tools Marketing Social Media Analytics 88

Gainsight

NOVEMBER 20, 2019

In the spirit of “Staying Thirsty” we’ve compiled this list of books, blogs, Slack communities, and podcasts for product-obsessed people that want to develop themselves in and out of the office. Blogs for Product Managers. A step-by-step strategy for new and seasoned PMs alike to learn how to build products customers will love.

Resources 80

Resources Management Conference Groups 80

BirdEye

APRIL 25, 2023

If so, we’ve got you covered with over 20 ideas on how to promote your business locally and make your brand the talk of the town. Table of contents 1. Publish a blog or newsletter 5. Referral marketing 10. Email marketing 11. Leverage local SEO Learn how to promote your local business by leveraging local SEO.

Social Media 98

Social Media How To Advertising Sports 98

Comm100

DECEMBER 7, 2021

If you’re reading this blog, you’ve likely learned of the benefits of chatbots and now need to choose the best chatbot for your school. (If With so many chatbots in the market and the many ways that they can be used, it can be a challenge to know where to begin. If you’d like to go into more detail download this free chatbot guide.

Chatbots 130

Chatbots How To Measurement Wait Times 130

BirdEye

FEBRUARY 28, 2023

Having a social media presence is crucial for success in today’s market. This blog post will explore the benefits of hiring a social media professional. We’ll also share some tips on how to hire the right candidate. Table of contents What is a social media manager? What does a social media manager do?

Social Media 98

Social Media Management Analytics Strategy 98

CSM Magazine

MARCH 26, 2024

But developers are instrumental in shaping customer experiences that can make or break the success of a SaaS product. Agile Development Practices: Adopt agile methodologies to respond quickly to shifting market demands, including regular updates and feature rollouts that excite and retain your customer base.

Customer Experience 52

Customer Experience Guidelines Analytics Software 52

BirdEye

APRIL 20, 2023

But how can you generate local leads? In this blog, we’ll show you the best strategies for generating local leads that will help you get more revenue from your business. Consider a small-town bakery that sells croissants and other pastries daily and how they would reach potential customers.

Social Media 98

Social Media Multi-Channel Metrics Effort Score 98

BirdEye

DECEMBER 28, 2023

Geofencing marketing works similarly – It’s like setting up invisible storytelling corners around a business. This digital marketing method ensures that the right message reaches the right person at just the right spot. Did you know the market size of this location-based modern marketing method is valued at approximately USD 2.37

Marketing 59

Marketing Advertising Social Media Tips 59

BirdEye

MAY 30, 2023

To measure anything is to compare it to something else. When you’re in business, there are few better ways to compare your progress than by measuring it against your competitors. Taking a hard and closer look at how you stack up to your competitors will help your company improve and grow.

Social Media 98

Social Media Analysis Metrics Advertising 98

Optimove

DECEMBER 28, 2023

Enhance your customer segmentation with our advanced guide Download Now Why it Matters: From responsible AI use to journey orchestration, these are the places you should put your focus to elevate your CRM Marketing in the new year. To ensure your customers keep coming back, make a pledge to follow these marketing resolutions in 2024.

CRM 69

CRM Marketing Social Media Analysis 69

BirdEye

FEBRUARY 21, 2023

Social media is also a powerful marketing tool used by businesses of all sizes. Then, we’ll take a look at some of the more popular platforms and dive into a number of social media marketing strategies that are proven to work for local businesses. 73% of social media marketers believe social media is effective for their business.

Social Media 98

Social Media Management Multi-Channel Analytics 98

Kustomer

JUNE 7, 2023

In this blog, we outline how to meet these customer expectations by creating a CX playbook, and we detail why having one is crucial in the world of financial services. How the bank or the firm handles that interaction is customer service. As customer trends shift over time, so will the contents of a CX playbook.

Financial 98

Financial CRM Banking Effort Score 98

BirdEye

MARCH 24, 2023

Table of contents Business development defined Differences between business development and sales Business development versus sales development Differences between business development and marketing What does a business development manager do? They constantly test various acquisition methods looking for efficient growth.

Return on Investment 98

Return on Investment Social Media Sales Metrics 98

BirdEye

JANUARY 5, 2023

In this blog post, we’ll discuss what kind of skills are required for an online reputation manager and why online reputation management services are so important. Table of contents What does an online reputation manager do? Table of contents What does an online reputation manager do? Online reputation manager skill set.

Company 98

Company Management Multi-Channel Social Media 98

Totango

AUGUST 23, 2022

B2B customer journey touchpoints mark the roadmap toward successful outcomes for clients and CS teams. By charting the points in your SaaS customers’ journeys, you can plan how to deliver clients’ desired outcomes and satisfying experiences that promote subscription renewals and higher revenue. Customer success.

Customer Journeys 115

Customer Journeys Touchpoint B2B Social Media 115

Daniel Group

NOVEMBER 30, 2022

how does better CX improve business outcomes and 2.) how to use CX metrics most effectively. Fred Reichheld, author of Winning on Purpose, and the creator of the Net Promoter System, speaks to attendees about how to implement NPS the right way. Another Way To Measure CX Outcomes? What Did We Learn to Improve CX?

Conference 98

Conference Groups NPS Net Promoter Score 98

Totango

JUNE 8, 2021

How do you measure engagement rate? KR: At Monster, we measure engagement rate by the number of people that actually click through the email. KR: At Monster, we measure engagement rate by the number of people that actually click through the email. From there, we decide which customer journey we put them down. . .

Customer Journeys 117

Customer Journeys Exercises Communication Engagement 117

BirdEye

MARCH 5, 2024

To help you maximize the full potential of social media, this blog explores how to make social media monitor your digital eyes and ears and impress your audience. Table of contents What is social media monitoring?

Social Media 59

Social Media Multi-Channel Trends Tips 59

BirdEye

MAY 24, 2023

You also need to know what goes into an effective referral program as well as how to ensure it gets out to the right people. Table of contents Do referral programs work? According to research, up to 78% of marketing experts agree word of mouth is the ultimate strategy to get more leads.

Social Media 98

Social Media Sports Sales Guidelines 98

BirdEye

JULY 12, 2023

Email marketing is a digital marketer’s favorite tool. But sometimes, the email marketing campaigns don’t go as planned. Reducing open rates, increased spam folder markers, and a low conversion rate can hamper your campaigns’ success. Table of contents What is a Sender Score? How to handle a bad Sender Score?

Metrics 97

Metrics Report Tools Social Media 97

Optimove

NOVEMBER 15, 2023

In this post, learn why segmentation needs to be at the cornerstone of any successful SMS marketing campaign. The Big Picture With an average open rate of 98% ( SMSComparison ), there’s no denying the fact that SMS marketing is a powerful tool for getting customers’ attention.

Return on Investment 59

Return on Investment ROI Customer Retention Loyalty 59

BirdEye

DECEMBER 30, 2022

As a social media manager, your success hinges on how well you can engage with and grow your audience. Figuring out the best time to post content on each social media platform can make or break your campaigns. Table of contents When is the best time to post on social media in general? Try A/B testing.

Social Media 98

Social Media B2C Healthcare B2B 98