ChurnZero

DECEMBER 27, 2019

I f ChurnZero were to release a greatest hits compilation of our top content, milestones, and life events in 2019, this blog post would be it. With over 70+ published blogs this year, we whittled down our list to the ten most popular posts from the ChurnZero team and friends. . Top 10 Blog Posts from 2019 .

e-support 64

e-support eBook Chief Customer Officer B2B 64

NICE inContact

JUNE 12, 2019

More businesses are offering chat to their customers as a support option. Here’s why that’s great news for both these businesses and their customers. Chat offers several benefits to customers. If anything, organizations underestimate how much customers find chat easy to use for customer service interactions.

Net Promoter Score 136

Net Promoter Score Comparison Consumers Study 136

Kayako

AUGUST 22, 2019

In our previous post we talked about what customers were expecting from companies they did business with. In this post we will cover the steps you must take as a business to ensure you’re doing everything you can to remain relevant to your customer at each step of their journey. SEO/Organic (Webpages, Blogs). Blog posts.

Customer Experience 141

Customer Experience How To Comparison Effort Score 141

BirdEye

JANUARY 19, 2023

In this blog post, we’ll explore the key differences between social listening vs social monitoring so that you can make informed decisions when it comes to your business’s digital presence. But first, let’s take a look at each term for a better understanding of the concept.

Social Media 98

Social Media Analysis Trends Brands 98

Totango

OCTOBER 6, 2020

Customer success vs. customer support: although these two terms appear similar, they actually refer to two different, yet complementary, functions within a company. Fulfilling a proactive role, customer success focuses on problem prevention and creates value by enabling clients to achieve business goals.

Customer Success 106

Customer Success Customers Measurement Communication 106

Comm100

JULY 20, 2021

Customer service has long been a slow-moving piece of the broader business landscape, and it’s not hard to see why: business owners are reluctant to experiment with customer service channels they’re unfamiliar with. Nowadays, though, a good customer service experience can be the deciding factor between two competing brands.

Chatbots 146

Chatbots Customer Service e-support Customers 146

GetFeedback

APRIL 19, 2018

This simple tweak offers a far better user experience, because respondents can answer the first question without leaving their inboxes. In fact, when we tested a link vs an embedded question, the embedded question got a 210% higher response rate. Check out how we use website surveys on our blog.

Tips 170

Tips Survey Engagement Effort Score 170

ShepHyken

JANUARY 11, 2019

This week we feature an article by Agi Marx who shares 3 ways to close the customer feedback loop to prevent churn and increase revenue. – Shep Hyken. What is the customer feedback loop? Customer feedback loop is the practice of responding to customers meaningfully when they leave feedback.

Examples 93

Examples Feedback Strategy NPS 93

SurveySparrow

MAY 31, 2023

They provide an opportunity to capture valuable customer information and boost your overall marketing efforts. In this blog post, we will delve into the importance of lead generation forms, explore their effectiveness in driving results, and provide you with a comprehensive overview of best practices for creating and optimizing these forms.

User Experience 52

User Experience Social Media Chatbots eBook 52

NICE inContact

OCTOBER 15, 2018

Companies of all sizes now compete in the experience economy to attract new customers and build customer loyalty and advocacy. No longer able to rely on product quality or price, companies must consistently deliver exceptional customer experience to drive bottom line growth.

Contact Center 122

Contact Center Consumers Self Service Chatbots 122

Totango

JUNE 28, 2021

Limits on the number of users. Limited customer support. Giving prospects an opportunity to experience the benefits of the product. Freemium Strategy vs. Free Trial Strategy. For example, you can offer freemium users a 30-day free trial of your premium product. Limited storage space.

Strategy 90

Strategy Sales Technology Tools 90

Circular Edge

MARCH 5, 2024

RPA (Robotic Process Automation): RPA tools can automate interactions with JDE’s user interface, mimicking human actions to perform tasks or transfer data between systems. Custom Integrations: In some cases, custom integration solutions may be necessary.

Software 52

Software Government B2B System 52

InnerTrends

DECEMBER 2, 2019

The goal for the fast signup is to bring in as many leads as possible so that there’s a big pool of users to convert into paying customers. A considered signup will undoubtedly have fewer initial signups but will retain a lot of committed people who ultimately will become paying customers. when you were wavering?).

Case Study 105

Case Study Study Metrics Strategy 105

kommunicate

JUNE 10, 2021

They have a multi-channel sales process, and users regularly ask questions like flight status, fare checks, etc. However, aiming to capitalize on their existing customer base by enhancing experience remains their top agenda. The post Kommunicate Vs Yellow Messenger – Which is best? appeared first on Kommunicate Blog.

Multi-Channel 52

Multi-Channel Airlines Travel Sales 52

2020 Research

OCTOBER 18, 2023

We appreciate your engagement and enthusiasm, and rest assured, we have compiled all the unanswered questions into this blog post. Concerns and Ethics in AI Research Q: How do users measure bias in AI insight research tools if that’s their primary concern? A: Potentially. Q: Are there sources for market research prompts for AI?

Marketing 108

Marketing Healthcare Analysis Case Study 108

BirdEye

MARCH 11, 2024

This statistic proves that it is the top choice among our customers. In this blog post, you’ll learn how to create amazing Facebook event cover photos with the correct dimensions and some of the best practices. Larger files can slow down loading time, negatively impacting user experience. But why so? billion people daily.

Social Media 58

Social Media Engagement Guidelines Tips 58

Feedbackly

DECEMBER 14, 2023

Customer emotions play a significant role in strengthening brand loyalty and fueling a brand’s growth. After all, building meaningful connections with your clientele and building the customer journey around their preferences can go a long way. But, obtaining an accurate picture of how customers feel may seem like a hard task.

Analysis 52

Analysis Analytics Software Metrics 52

VDS

JANUARY 10, 2024

Contact Center as a Service (CCaaS) has revolutionized business-customer communication by offering cloud-based solutions. Choosing the Right Pricing Plan Businesses should consider their volume of customer interactions and demand predictability when selecting a CCaaS pricing model.

Contact Center 52

Contact Center Interaction Communication Customer Service 52

BirdEye

AUGUST 31, 2023

Most major platforms have developed a way to offer social media users the ability to buy their favorite products without going to an external site. This blog explores how to leverage Facebook Shops to boost revenue faster. Facebook Shops allow customers to peruse your offerings without leaving the platform.

Social Media 58

Social Media e-support Advertising Comparison 58

SurveySparrow

JANUARY 18, 2023

David vs. Goliath. The Ottomans vs. The Persians. Ali vs. Frazier, and Messi vs. Ronaldo. Remember the good ol’ Apple vs. Microsoft ads? Typeform vs Google Forms is straight up one of the biggest. Who wins in the Typeform vs. Google Forms question? Business rivalries are also pretty common.

Comparison 52

Comparison Survey Analytics Tools 52

ClientSuccess

FEBRUARY 8, 2023

There are an overwhelming amount of metrics that you can measure to track customer success. So, to break through the fray and give you a place to start, Client Success has created THE list of the most valuable customer success metrics. If your company is B2B, this could be interpreted as average revenue per logo.

Metrics 75

Metrics Customer Success Net Promoter Score Effort Score 75

Retently

JULY 28, 2023

How do you approach customer happiness in your company? Do you simply rely on the generic “the customer is always right” speech, or do you have a customer-centric culture in place that’s overseen by a professional who understands how customers think and feel, and who knows how to get that point of view across to other employees too?

Chief Customer Officer 141

Chief Customer Officer Customer Centricity Call Center Metrics 141

BirdEye

SEPTEMBER 29, 2023

This blog post explores everything you need about the Google Merchant Center Next and what to expect in the coming update. Google Merchant Center vs. Google Merchant Center Next Benefits of Google Merchant Center Next Google Merchant Center Next: What’s new? Has a sleeker and simpler user interface.

e-support 58

e-support Connections Chatbots Report 58

SurveySparrow

SEPTEMBER 9, 2023

Perfecting your product experience might sound like rocket science but honestly, we’ll say it’s not. In this blog, we’ll deal with the power of product experience analytics, its importance, top trends, and all that you need to know for enhanced PX and CX. What is Product Experience?

Analytics 52

Analytics Analysis User Experience Trends 52

SurveySparrow

OCTOBER 5, 2020

The birth of online survey tools has made it incredibly easy for businesses to get feedback from their customers. Hearing your customer’s opinion and being able to analyze the responses in a jiffy was a luxury for businesses earlier, and cumbersome too. Typeform vs SurveyMonkey. Integrate with other applications seamlessly.

Comparison 59

Comparison NPS Survey Net Promoter Score 59

SurveySparrow

APRIL 28, 2023

I sincerely doubt I’m qualified to write a blog about product qualified leads. They might have already taken some action indicating that they are likely to become a customer – such as signing up for a free trial, requesting a demo, or adding items to their cart without completing the purchase.

Case Study 52

Case Study How To Effort Score Metrics 52

Lithium

APRIL 4, 2023

If you haven't signed up to receive the Customer Newsletter, you're missing out on the latest and greatest from Khoros! Some blog areas are limited to Khoros customers only. If you are a customer and unable to access anything, click the chat bubble (bottom right) and type Customer Access. Sign up today !

Social Media 52

Social Media Metrics Brands Engagement 52

SurveySparrow

OCTOBER 13, 2023

How can we use this stream of information to improve customer satisfaction , streamline operations, and increase efficiency? In this blog, we will explore the concept of feedback looping, including its significance, real-world examples, and the transformative impact it can have on businesses.

Feedback 52

Feedback Examples Social Media e-support 52

SurveySparrow

MAY 30, 2023

This blog will deeply dive into online survey tools and compare two powerhouses: Qualtrics and Google Forms. Designed with enterprise-level use in mind, Qualtrics offers many advanced features and customization options that make it a go-to choice for researchers, businesses, and academic institutions. Look no further!

Knowledge Base 52

Knowledge Base Analytics Survey Analysis 52

SurveySparrow

AUGUST 16, 2022

They allow you to serve your customers better and increase the productivity and efficiency of your organization. In this blog, we’ll cover: Jotform Review. Jotform vs Typeform — Which is Best? Jotform is one of the beneficiary online survey tools with many user-friendly features. Features of Jotform.

Survey 52

Survey Social Media Omni-Channel Tools 52

SurveySparrow

OCTOBER 31, 2023

In this blog, we will go deep into its core, exploring its importance, benefits, strategies, and best practices. During this process, every facet of the product, from its functionality and durability to its safety and user-friendliness, is rigorously examined and evaluated. But how do you know it won’t falter in the hands of its users?

Strategy 52

Strategy User Experience Survey Innovation 52

Wootric CX Blog

MARCH 15, 2020

It’s our existing customers. Now more than ever, customer experience is job #1. . We think the SaaS businesses that focus on retaining customers and building loyalty are the ones that will survive and thrive in this uncertain climate. . Of course, the question then becomes how do you retain customers and build loyalty?

Company 125

Company e-support How To Chief Customer Officer 125

Totango

MAY 5, 2021

It is essential for a company to understand the behavior, opinions, and needs of their customers to provide the best service possible. By measuring customer experience, companies can easily become more educated about customer behavior and opinions. The Importance of Measuring Customer Experience.

Measurement 118

Measurement Effort Score Customer Experience Data 118

BirdEye

OCTOBER 14, 2022

If your business isn’t posting product(s) on product review websites, you’ll lose out on more customers — and therefore, more revenue. In this blog, we’ll talk about the importance of product review sites, how to pick the best ones for your business, and share some of the top product review sites out there.

Comparison 98

Comparison Trends Retail Consumers 98

SurveySparrow

JUNE 30, 2023

Welcome to the captivating world of customer experience design, where we turn mundane interactions into extraordinary adventures. But, we will be unleashing our creativity to design experiences that will have your customers grinning from ear to ear. Understanding Customer Experience Design What is CX design, you ask?

Customer Experience Design 52

Customer Experience Design Customer Experience Effort Score Customer Journeys 52

AWS Machine Learning

OCTOBER 5, 2023

Processing unstructured data has become easier with the advancements in natural language processing (NLP) and user-friendly AI/ML services like Amazon Textract , Amazon Transcribe , and Amazon Comprehend. In this post, we explain how to build and optimize a custom classification model using Amazon Comprehend.

Effort Score 96

Effort Score Analysis Guidelines Training 96

SurveySparrow

DECEMBER 27, 2023

In the growing B2B SaaS enterprise sector, it is crucial to understand what customers need and prefer to drive growth and deliver outstanding experiences. This is where the Voice of the Customer (VoC) framework comes in. What is Voice of Customer Framework? Let’s dive in!

Voice of Customer 52

Voice of Customer B2B Net Promoter Score Effort Score 52