CSM Magazine

FEBRUARY 7, 2024

The Busby Girls Football Club is taking advantage of artificial intelligence (AI) and data analytics to take their game to the next level. “This technology will be a game-changer, providing our players with insights to help take their skills and understanding of the game to the next level.”

Sports 52

Sports Innovation Analytics Analysis 52

CSM Magazine

FEBRUARY 6, 2024

In the high-stakes world of sports and entertainment, the right technology can turn game day into an unforgettable experience. That’s where Oracle Cloud EPM comes into play, providing a level of agility stadium operators require to keep up with the dynamic nature of sports and entertainment events.

Entertainment 52

Entertainment Sports Financial Effort Score 52

Oracle

DECEMBER 11, 2019

As 2019 draws to a close and a new year and a new decade are nearly upon us, we’re looking back at the year’s biggest AI innovations. Here’s a closer look at key innovations in AI that made a splash in 2019 and set the stage for future innovation in 2020 and beyond. AI changes how we manage our money.

Innovation 52

Innovation Sports Financial Healthcare 52

Happy or Not

FEBRUARY 2, 2023

Using AI-powered technology, our touchscreen Smiley Touch terminal has been upgraded to allow businesses to unlock valuable customer demographic information and combine it with in-moment feedback data for unprecedented insights. Sørensen, Operations and Business Development Manager at XXL Sports & Outdoor. s ays Kenneth G.

Connections 73

Connections Feedback Apparel Sports 73

Retently

APRIL 5, 2024

Retailers leverage AI technology, such as chatbots and predictive analytics, to enhance customer experiences by providing immediate assistance and personalization. However, with technological advancements, now most companies operate in both spaces: in-store and online.

Retail 78

Retail Engagement Strategy Customer Experience 78

InMoment XI

SEPTEMBER 13, 2022

Foot Locker is constantly striving to deliver the most memorable, innovative experiences to their “modern athlete” customers, and they have some incredible exciting initiatives planned for the next year! 4 Tips to Drive Innovative Customer Experience. Innovation Tip #1: Understand Your Audience. Let’s dive in!

Innovation 493

Innovation Sports Tips Video 493

AWS Machine Learning

APRIL 18, 2024

With her customer-first approach, Mani helps strategic customers shape their AI/ML strategy, fuel innovation, and accelerate their AI/ML journey. In his free time, Gene enjoys teaching kids technology and sports, as well as following the latest on cybersecurity. Outside of work, he enjoys the outdoors.

Multi-Channel 105

Multi-Channel Sports Strategy Data 105

Optimove

FEBRUARY 16, 2023

The leading global market intelligence firm reviewed CDP platforms, focusing on three layers: Data, Analytics, and Activation, and technologies that demonstrated the ability to significantly influence brands’ bottom lines. The first was  Bet365, the world’s favorite online sports betting brand.

CRM 52

CRM Sports Marketing Apparel 52

AWS Machine Learning

AUGUST 16, 2023

Travelers collaborated with the Amazon Machine Learning Solutions Lab (now known as the Generative AI Innovation Center ) to develop this framework to support and enhance aerial imagery model use cases. This initiative led to improved model performances within the Travelers Data & Analytics space.

Training 75

Training Multi-Channel Travel Innovation 75

Avaya

AUGUST 31, 2016

As I watched the performances from some of today’s most gifted athletes, I couldn’t help but think about this blog series on business innovation and the need to push further. My point here is that the very best in the world don’t become so without continually innovating and pushing themselves. Think about it: U.S.

Innovation 47

Innovation Sports Hospitality Healthcare 47

ClearAction

OCTOBER 25, 2022

While technologies and data management can improve consistency and minimize many issues, you still depend upon people to set parameters, inputs and outputs. In fact, technology deployment requires full-time management. Here are some examples to inspire your submission to the CX Team Sport Awards. Learn More. Learn More.

Customer Journeys 71

Customer Journeys Sports Study Leadership 71

Customer Bliss

NOVEMBER 1, 2018

In an industry where supporting highly engaged sports fans is your business, it’s important that employees are engaged as well. If they’re more analytics-driven or more creative and intuitive, how can the employee be best suited in their role to take advantage of their strength? Tactic 3: Take Advantage of Your Employees’ Strengths.

Employee Experience 175

Employee Experience ROI Chief Customer Officer Culture 175

Avaya

OCTOBER 31, 2016

If you think back (even as recently as 10 years ago), organizations didn’t use much marketing technology in order to achieve their objectives. Just 10 years ago, marketing technology platforms like Marketo and HubSpot had just been founded and were in their primal stages. Here’s why…. How much data? million posts per minute.

Technology 40

Technology Marketing Social Media Entertainment 40

Experience Matters

MARCH 1, 2015

This week, I attended the annual MIT Sloan Sports Analytics Conference , Once again, I really enjoyed hearing players, owners, general managers, members of the press, and experts discuss two of my favorite topics: #sports and #analytics. 2) Shane Battier was basketball analytics’ ground zero.

Sports 120

Sports Conference Analytics Social Media 120

Optimove

NOVEMBER 14, 2019

Casino Science is an analytics and data science solutions provider for casino operators. EveryMatrix, founded in 2008, is a leading software supplier to the iGaming and sports betting industries. This award-winning technology company provides innovative and reliable software to over 400 online gaming brands worldwide.

Omni-Channel 40

Omni-Channel Multi-Channel Sports Ecommerce 40

Oracle

MARCH 26, 2019

SmarterCX presents the Smarter Demos series , a 2-minutes-or-less look at some of the most innovative CX technologies and how they work. In this 6th video on the Smarter Demos series, we take a look at some of the latest in omnichannel retail technology. Watch our interview or read the transcript below.

Competitive Advantage 40

Competitive Advantage Sports Omni-Channel Retail 40

AWS Machine Learning

JUNE 5, 2023

The SageMaker Automatic Model Tuning team is constantly innovating on behalf of our customers to optimize their ML workloads. About the Authors Jas Singh is a Senior Solutions Architect helping public sector customers achieve their business outcomes through architecting and implementing innovative and resilient solutions at scale.

Training 81

Training Travel Resources Examples 81

AWS Machine Learning

OCTOBER 5, 2022

The second important component of the architecture is Amazon Kinesis Data Analytics for Apache Flink. Kinesis Data Analytics provides the underlying infrastructure for your Apache Flink applications. NHL Edge IQ, powered by AWS, is bringing fans closer to the action with advanced analytics and new ML stats. About the Authors.

Sports 95

Sports Data Analytics Automotive 95

Natalie Petouhof

FEBRUARY 24, 2016

Tweet These are significant times when IT innovation will shape not only our business but the future of our world. Start-ups and new age companies are a leading source of innovation beyond many companies own internal initiatives. Big Data & Analytics. particulates and provide insightful analytics on air quality.

Company 40

Company Self Service Innovation Government 40

Peter Lavers

JULY 14, 2017

Just like most other sectors, sport has gone digital, omni-channel, real-time, and customer empowered. Pam Woehrle’s blog on the real-time technology and analytics. If so you are stifling innovation. Well, no, to be frank. The Daily Telegraph article on the subject. was it a forced or unforced error?).

Omni-Channel 65

Omni-Channel Customer Experience Management Sports 65

RapportBoost

JANUARY 29, 2019

Our data scientists employ complex analytics to unlock new territory and revenue potential in familiar customer interactions. We’re not just keen on innovation within our services, but the possibility that uncharted territory may hold for organizations who use language for sales. Communications with the edge tend to make people uneasy.

Contact Center 51

Contact Center Call Center Sports Analytics 51

Clarabridge

NOVEMBER 1, 2016

If it were an Olympic sport, we would be coming home empty handed. Prior to this he was part of the founding circle of Artesian Solutions, an innovator in social CRM and a Director of Services for business intelligence giant Cognos. By: Dale Roberts, VP of Professional Services for Clarabridge.

Sports 65

Sports Social Media Advertising Analytics 65

AWS Machine Learning

AUGUST 30, 2023

For more information, see Live call analytics and agent assist for your contact center with Amazon language AI services. Today’s LLM innovation cycle is driving a breakneck pace of new model releases, each aiming to surpass the last. It’s straightforward to set up and try—give it a go!

Self Service 108

Self Service Contact Center Multi-Channel Knowledge Base 108

AWS Machine Learning

OCTOBER 4, 2022

In his free time, he enjoys spending quality time with his family exploring new places and overanalyzing his sports team’s performance. Sriharsh Adari is a Senior Solutions Architect at Amazon Web Services (AWS), where he helps customers work backwards from business outcomes to develop innovative solutions on AWS.

Data 89

Data Banking Policies Social Media 89

C Space

OCTOBER 1, 2018

A sociologist, ethnographer and author, she’s our in-house pathfinder, constantly mapping out ways for brands to innovate and push boundaries. is VP, Research and the head of our global Data & Analytics team at C Space. Mike Sepso: ‘Esports are a New Layer of Sports’. But the professional sport of. Manila Austin.

NPS 56

NPS Sports Net Promoter Score Retail 56

AWS Machine Learning

JUNE 22, 2023

The adoption of AWS technologies such as SageMaker automatic model tuning facilitates Light & Wonder to navigate new opportunities using near-real-time data streams. About the authors Aruna Abeyakoon is the Senior Director of Data Science & Analytics at Light & Wonder Land-based Gaming Division.

Hospitality 87

Hospitality Metrics Automotive Connections 87

AWS Machine Learning

MARCH 14, 2024

In this post we highlight how the AWS Generative AI Innovation Center collaborated with the AWS Professional Services and PGA TOUR to develop a prototype virtual assistant using Amazon Bedrock that could enable fans to extract information about any event, player, hole or shot level details in a seamless interactive manner.

Omni-Channel 106

Omni-Channel Sports Fashion Innovation 106

SurveySensum

JULY 17, 2023

Decathlon, a renowned sporting goods retailer, excels in this area. They offer an innovative shopping experience by providing in-store test zones where customers can try out sports equipment before making a purchase. Nike also took this strategy seriously and created a community among sneakerheads and sports enthusiasts.

Retail 52

Retail Strategy Customer Experience Sports 52

SurveySensum

JULY 17, 2023

Decathlon, a renowned sporting goods retailer, excels in this area. They offer an innovative shopping experience by providing in-store test zones where customers can try out sports equipment before making a purchase. Nike also took this strategy seriously and created a community among sneakerheads and sports enthusiasts.

Retail 52

Retail Strategy Customer Experience Sports 52

AWS Machine Learning

APRIL 4, 2024

This is a guest post co-written with Tamir Rubinsky and Aviad Aranias from Nielsen Sports. Nielsen Sports shapes the world’s media and content as a global leader in audience insights, data, and analytics. This is where we wanted to innovate and rearchitect our system.

Sports 80

Sports Analysis Video Multi-Channel 80

AWS Machine Learning

SEPTEMBER 25, 2023

Solution overview The theme of the Hackathon is to contribute to the UN sustainable goals with AI technology. ETH Analytics Club hosted ‘ETH Datathon,’ an AI/ML hackathon that draws more than 150 participants from ETH Zurich, University of Zurich, and EPFL. She likes playing water sports and walking dogs.

Innovation 88

Innovation Analysis Automotive Training 88

Natalie Petouhof

APRIL 4, 2016

Volvo is using using technology to design safer cars. HoloLens is helping Volvo push the envelope on innovation for customers with technology that doesn’t intrude, but extends your reality. There are many more applications for this technology, yet to come, for cars and more. For the Live stream, here’s the link.

Conference 40

Conference Automotive Sports Healthcare 40

ChurnZero

FEBRUARY 1, 2019

There are Customer Success leaders out there who are always looking at things a little differently, who are ahead of the curve and who are continually learning and pushing innovation. In this role, he leads all aspects of Ellucain’s global Customer Success, Professional Services, and Technology Management organization.

Chief Customer Officer 53

Chief Customer Officer Customer Success Leadership Consulting 53

Qualtrics

FEBRUARY 17, 2021

have realized that customer experience analytics and direct customer feedback are the hallmarks of building effective situational intelligence. The next step is to use the CX stack to support new digital innovations being planned for the short-term as well as longer-term horizons.

Metrics 26

Metrics e-support Culture Customer Centricity 26

Blake Morgan

MAY 24, 2022

But connecting with customers and growing the brand requires a data analytics team that connects the company’s culture to data. Klodnicki admits that Skullcandy used to make many decisions based on gut feel and instinct instead of leveraging data.

Customer Focused 59

Customer Focused Strategy Marketing Customer Centricity 59

Natalie Petouhof

JANUARY 11, 2017

It connects to the Alexa Voice Service to provide information, news, play music, report on sports scores, deliver weather reports… The uses for AVS and Alexa are limited only by your imagination. Interoperable technology is not an evolutionarily stable strategy for most IoT manufacturers. Covering customer-facing applications.

Sports 40

Sports System Technology Connections 40

AWS Machine Learning

OCTOBER 20, 2023

Customers of every size and industry are innovating on AWS by infusing machine learning (ML) into their products and services. In addition, the administrator sets up a variety of organization units (OUs) and initial accounts to support your ML and analytics workflows. Maira Ladeira Tanke is a Senior Data Specialist at AWS.

Government 106

Government Policies Self Service Resources 106