Optimove

APRIL 23, 2024

Re-engage your churned customers with this guide Download Now Why it Matters: The 2024 Optimove Insights Report on Marketing Fatigue provides crucial insights for marketers. Key takeaways: Excessive and irrelevant marketing messages overwhelm consumers, leading to increased unsubscribes. citizens in January 2024.

Marketing 75

Marketing Survey Report Consumers 75

NetBase

MAY 30, 2019

When offering a top-notch experience is your product, you’ve got your work cut out for you in today’s consumer-empowered climate. But we’ve got the CX analytics secrets that can unlock everything – and all brands can benefit. This is where CX analytics come into play. This is where CX analytics come into play. Restaurant.

Hospitality 56

Hospitality Analytics Report Consumers 56

InMoment XI

MARCH 27, 2024

Online reviews, a platform for consumers to discover and assess auto services brands, can particularly influence consumer decisions from the start of their customer journey. 67% of consumers see reviews as influential when choosing a new auto service. 67% of consumers see reviews as influential when choosing a new auto service.

Automotive 260

Automotive Management Social Media Feedback 260

West Monroe

SEPTEMBER 25, 2023

As generative AI drives new urgency for data and digital transformation, our second-annual survey of 700 C-suite executives and 5,000 consumers finds that companies are working to overcome macroeconomic headwinds while embracing digital throughout their organizations. Download research ×

Customer Centricity 105

Customer Centricity Analytics Data Survey 105

inQuba

JULY 3, 2022

The domain is comprised of traditional journey mapping, Journey Analytics and Journey Orchestration. In short, customers’ journeys need to be understood before they can be managed, and Journey Analytics makes this possible. So, what is this analytics aspect of journey management all about? What is Customer Journey Analytics?

Customer Journeys 52

Customer Journeys Analytics Omni-Channel Multi-Channel 52

NetBase

APRIL 2, 2019

Understanding the emotions motivating consumer behavior is never easy, and consumers posting online about every bit of their experience with your brand compounds the problem. Our 2019 Social Analytics and Artificial Intelligence Report deconstructs the struggle and offers insight to help! Let’s take a peek.

Analytics 90

Analytics Report Social Media Consumers 90

Optimove

DECEMBER 14, 2023

Enhance your customer segmentation with our advanced guide Download Now Informed by our work with thousands of marketing experts representing 1,200+ brands and exclusive insights from our surveys of more than 2,000 consumers, here are the pivotal latest marketing trends we see shaping the landscape in 2024.

Trends 119

Trends Marketing Video Consumers 119

NetBase

FEBRUARY 28, 2020

It’s because they’re long on expectations and short on insight – and it’s why having a strategic social analytics program is so essential. Our latest report shares Five Steps to Building a Successful Social Analytics Program. Social Analytics Adoption Barriers. Social Analytics in a Nutshell. Protect brand reputation.

Analytics 60

Analytics Automotive ROI Metrics 60

Experience Matters

OCTOBER 21, 2014

For most industries, the average NPS is highest with older consumers and is lowest with younger consumers. Download report for $495. Here are the NPS scores across 20 industries: Download report for $495. If you want to know what data is included in this report and dataset, download this sample Excel dataset file.

Net Promoter Score 259

Net Promoter Score Study Report Customer Connectedness 259

Experience Matters

SEPTEMBER 9, 2014

consumers describing their experiences with and their loyalty to 268 companies. Download report for $395. Here’s the first figure in the report: Download report for $395. Business impact Customer experience ROI of Customer Experience Temkin Group Research analytics text analytics'

ROI 316

ROI Report Net Promoter Score Customer Experience 316

CSM Magazine

OCTOBER 12, 2022

Despite a rise in digital interactions, the phone call still holds a special place in consumer hearts. Recently, Calabrio surveyed 250 consumers around the world and the results were impressive. At the same time, the proportion of British consumers happy to self-serve complaints has dropped to 28% in 2022, down from 34% in 2021.

Consumers 52

Consumers Social Media Training Analytics 52

Optimove

APRIL 15, 2024

Take the next step with our CRM marketer evolution curve Download Now Why it matters: Position-less marketing is crucial for marketers as it enables them to leverage the rapidly changing digital landscape, fostering agility, innovation, and collaboration within their teams. Download Now Why is adaptability crucial for Position-less Marketers?

Marketing 59

Marketing Sports Multi-Channel CRM 59

datastax

DECEMBER 19, 2018

The past several releases of DSE have included several pivotal analytics innovations, specifically the popular Always On Spark SQL and DataStax Enterprise File System (DSEFS) features. we’ve rounded out the DSE Analytics Kerberos authentication story by providing support for DSEFS REST API users. DSEFS Kerberos. In DSE 6.7,

Analytics 67

Analytics System Innovation Resources 67

West Monroe

JANUARY 25, 2023

Still, not all dealmakers add data analytics capabilities to assess portfolio performance in real-time. Giants like PepsiCo have employed both strategies to great financial success and little pushback from consumers. Target big data consumers Consider hedge funds alongside the suppliers and customers in their current ecosystem.

Analytics 52

Analytics Data Strategy Chatbots 52

Gravy Analytics

JULY 1, 2019

Gravy Analytics is pleased to announce the release of 21 new precision and proximity audiences for use in digital advertising campaigns. Suitable for use by home furnishing retailers, home improvement stores, paint manufacturers and others who want to reach consumers who are in the process of their home improvement projects.

Analytics 56

Analytics Brands Advertising Retail 56

Truthlab

JULY 18, 2019

What is User Analytics? User analytics involve tracking activities of users who visit a particular website or mobile app. User analytics utilize tracking codes or cookies placed into the user’s browser to gather data from multiple sources such as: Website and mobile app activity of users. Website server-log. Video players.

Analytics 54

Analytics Customer Experience Social Media Analysis 54

TechSee

DECEMBER 21, 2020

For a consumer packaged goods (CPG) company, inventory management is a never-ending cycle. Whether it’s a chain store, grocery store, or a vending machine in a gas station, keeping items stocked and accounted for and tracking what sells is a time-consuming and continuous undertaking for CPG companies. It can also tell a bigger picture.

Self Service 152

Self Service Management Consumers Analytics 152

NetBase

NOVEMBER 25, 2019

The 2019 Consumer Packaged Goods Industry Report is here! It’s full of consumer insight that will drive sales this holiday season – and well into 2020. The industry is evolving with more consumers changing how they purchase products, with over $58.6 There’s one that stands out as “best in market” according to consumer insight!

Social Media 52

Social Media Report Consumers Industry 52

Optimove

DECEMBER 28, 2023

Enhance your customer segmentation with our advanced guide Download Now Why it Matters: From responsible AI use to journey orchestration, these are the places you should put your focus to elevate your CRM Marketing in the new year. Our research reveals that 63% of consumers say they can identify when marketing AI is at play.

CRM 69

CRM Marketing Social Media Analysis 69

NetBase

NOVEMBER 25, 2019

The 2019 Consumer Packaged Goods Industry Report is here! It’s full of consumer insight that will drive sales this holiday season – and well into 2020. The industry is evolving with more consumers changing how they purchase products, with over $58.6 There’s one that stands out as “best in market” according to consumer insight!

Social Media 52

Social Media Report Consumers Industry 52

Optimove

FEBRUARY 6, 2024

Learn what you need to evolve as a marketer with our advanced guide Download Now Why it Matters: Understanding the marketing strategies employed by iGaming operators provides invaluable insights for marketers and business leaders across the globe. Discover which level you are on and how you can move up.

Marketing 52

Marketing CRM Innovation Analytics 52

Oracle

OCTOBER 15, 2018

Businesses now live in the age of “experience” Thanks to the digital revolution, so much of a brand’s bottom line now depends on customer experience because consumers have more access to information (and therefore more access to alternatives) than they’ve ever had before. Moving into the next generation of analytics.

Data 190

Data Analytics Touchpoint Consumers 190

NetBase

SEPTEMBER 26, 2019

Social analytics are immensely valuable to any business, but making the business case for it can be challenging. Our latest report, Making the Business Case for Social Analytics , answers these questions and more. Competitive advantages/savings social analytics creates. The Social Analytics Accuracy Problem.

Analytics 40

Analytics Competitive Advantage ROI Entertainment 40

GetFeedback

AUGUST 14, 2019

The ACSI is an economic indicator that measures the satisfaction of consumers across the U.S. Go beyond basic analytics. Download our free Customer Satisfaction Score toolkit for customer satisfaction best practices, a free CSAT survey template, and much more. Download the Toolkit. out of 100. It’s not a quick fix.

Customer Satisfaction 389

Customer Satisfaction Customer Journeys Effort Score How To 389

NICE inContact

JULY 26, 2019

From robotic procession automation to machine learning and intelligent analytics, AI’s impact on profits is clear — even with a measured, practical approach. While many companies are hesitant to put chatbots into play, studies clearly show consumers value the speed and convenience that comes with this increasingly pervasive technology.

Contact Center 137

Contact Center Chatbots Call Center Analytics 137

SurveySensum

MARCH 15, 2024

They both launched their products around the same time but only Company B received more downloads and positive feedback. This resulted in more relevant downloads and positive feedback from customers. It includes an AI-driven analytical tool to obtain professional input on the draft survey. Why is that?

Tools 52

Tools Software Marketing NPS 52

AWS Machine Learning

JANUARY 22, 2024

Presently, several companies rely on manual extraction methods or basic OCR software, which is tedious and time-consuming, and requires manual configuration that needs updating when the form changes. Some agencies do this through manual verification of cards, which can be time-consuming for staff and leaves room for human error.

Travel 98

Travel Resources Sports Hotels 98

Kustomer

JANUARY 11, 2022

While businesses and consumers had embraced and integrated e-commerce and social shopping into their company structures for some time, the last two years accelerated those efforts with dizzying speed. And research has shown that a growing number of consumers expect personalized, seamless, and swift customer service.

e-support 105

e-support Effort Score Retail Analytics 105

NetBase

FEBRUARY 28, 2019

Geography is an important social analytics metric – that’s why we venture near and far in our quest to understand consumer love for brands. We analyzed a number of Australian industries, including: Retail, Financial Services, Telecommunications, Food & Beverage, Airlines, Gaming, Media, Energy, Consumer Products, and Automobiles.

Report 40

Report Consumers Brands Airlines 40

AWS Machine Learning

APRIL 18, 2024

Download and install the Chrome browser extension For the best meeting streaming experience, install the LMA browser plugin (currently available for Chrome): Choose Download Chrome Extension to download the browser extension.zip file ( lma-chrome-extension.zip ). Enable Developer mode. This loads your extension.

Knowledge Base 108

Knowledge Base Meeting Resources Analytics 108

SurveyGizmo

NOVEMBER 11, 2021

Please download our CX Predictions for 2022 ebook for our full report. Many of us spent a good portion of the pandemic making purchases from our phone, downloading media onto our devices, and playing games online with family members. What Do B2B Consumers Want? Personalization is about providing answers for the consumer.

B2C 98

B2C B2B Self Service e-support 98

Comm100

MAY 20, 2022

Thanks to the development of technology, consumers expect fast, accessible, and accurate support all day, every day. Over the years, live chat has grown exponentially in consumer popularity. 73% of consumers now agree that live chat is the most satisfactory way to communicate. Live chat caters to these key consumer needs.

Software 194

Software Wait Times Multi-Channel Consumers 194

TechSee

OCTOBER 19, 2021

According to the National Retail Federation (NRF), consumers returned an estimated $428 billion in merchandise – approximately 10.6% Retailers have implemented restocking fees as a mechanism to discourage consumers from becoming serial returners. Use of Analytics. of total U.S. retail sales – in 2020.

How To 124

How To e-support Self Service Retail 124

Talkdesk

JANUARY 16, 2018

Leveraging today’s innovative speech recognition technology and predictive analytics is the key to creating a customer-centric culture in the call center. The manual process of analyzing voice recordings in search of business opportunities can be labor intensive, costly and time consuming. What do they like, want, need or hate?

Analytics 40

Analytics Call Center Net Promoter Score Contact Center 40

Talkdesk

JANUARY 16, 2018

Leveraging today’s innovative speech recognition technology and predictive analytics is the key to creating a customer-centric culture in the call center. The manual process of analyzing voice recordings in search of business opportunities can be labor intensive, costly and time consuming. What do they like, want, need or hate?

Analytics 40

Analytics Call Center Net Promoter Score Contact Center 40

Brandwatch CX

FEBRUARY 23, 2024

It is easy to see the use-case for social listening when looking at large consumer brands They have hundreds of thousands, if not millions, of buyers and millions more of potential ones. They have high volumes of online conversation about them, a dedicated social media team to keep an eye on it, and lots of data to find insights.

B2B 59

B2B Brands Social Media Wireless 59

West Monroe

NOVEMBER 14, 2022

Listen to Mike Treash, COO, and Patrick Stevenson, head of data & analytics, talk about the health plan’s pursuit of The Golden Record—a source of truth for all data related to their members. Vice President of Data and Analytics Strategy at Health Alliance Plan (HAP). About the episode. Mike Treash. Created with Lunacy.

Healthcare 98

Healthcare Hospitality Consumers Case Study 98