NICE inContact

MAY 12, 2017

As each of these business functions reinvent themselves for a digital world, the impact of technologies like analytics, artificial intelligence and the Internet of Things will be felt across all of these processes. Is Cloud Contact Center the New Normal?

Contact Center 120

Contact Center Connections Conference Case Study 120

NetBase

AUGUST 16, 2019

Our NetBase LIVE conferences in Los Angeles and New York will have you in fighting shape to end 2019 on a high note! Are you ready to enter the new era in social analytics ? And after attending our LA conference, you’ll want more – and we have it. The Power of Artificial Intelligence: Social Media Analytics, the 2.0

Social Media 62

Social Media Conference Analytics Multi-Channel 62

C3Centricity

APRIL 2, 2018

Insights 2020 by Kantar-Vermeer spoke about the need for researchers to have five critical capabilities : Research & analytics mastery. A more recent study by BCG and GRBN resulted in an Invest in Insights Handbook to help organisations report on the ROI of the insights function. It also allows the measurement of its ROI.

Marketing 175

Marketing Handbook ROI Social Media 175

Alida

SEPTEMBER 22, 2016

Earlier this week, more than 400 professionals in marketing, customer experience, innovation and research gathered in Chicago for the 2016 Customer Intelligence Summit. The two-day annual conference featured keynotes and presentations by some of the world’s leading customer-centric brands. broadcast still rocks!

Innovation 100

Innovation Marketing Social Media Healthcare 100

Customer Bliss

NOVEMBER 1, 2018

Mary believes that when you’re present and authentically engaged with employees (or contractors), it’s more beneficial than looking through data on spreadsheets and being on conference calls. If they’re more analytics-driven or more creative and intuitive, how can the employee be best suited in their role to take advantage of their strength?

Employee Experience 175

Employee Experience ROI Chief Customer Officer Culture 175

NetBase

FEBRUARY 21, 2019

To fill this much needed gap in the social analytics market, NetBase now offers 51 months of extended history across all available sources of consumer feedback including Twitter, Facebook, Reddit, YouTube, Blogs, Forums, News, Consumer Reviews, Professionals reviews and more. The Rio games didn’t see a similar spike.

Analytics 40

Analytics Industry Social Media Analysis 40

Natalie Petouhof

SEPTEMBER 1, 2016

The report goes into a lot of detail so it’s clear how to calculate the ROI of social customer service: Many brands have experienced incidents where not taking care of an issue turned into a social media nightmare. How to Calculate Social Customer Care ROI. A strategy to meet the social customer care goals and objectives.

ROI 45

ROI Social Media Airlines Customer Service 45

BirdEye

FEBRUARY 21, 2023

It involves creating content, scheduling social media posts, responding to comments and messages, tracking analytics, developing strategies, and engaging with customers on various channels. Social media management for businesses is the practice of managing a company’s presence on various social media platforms.

Social Media 98

Social Media Management Multi-Channel Analytics 98

Gainsight

MAY 13, 2020

Product innovation – it is something that is most certainly at the tip of the tongue of every product executive. There are different paths towards product innovation. For this reason, investment in product experience is a fundamental part of every innovation we announced this week, recapped below. .

Roadmap 59

Roadmap Innovation Customer Journeys Analysis 59

Call Experts

MAY 2, 2019

Understand any analytical dashboard features, automated reporting, voice analytics, and online portal access. It is essential to focus on the ability of agents to develop secure connections with callers and your ROI. AI powers innovation and success for your company! Summer HR Conferences. What is the effort level?

Contact Center 56

Contact Center Self Service Call Center Conference 56

NetBase

OCTOBER 29, 2018

The energy of the city and the crowd of brands, agencies, and social analytics enthusiasts was palpable as we settled in to The New Yorker, A Wyndham Hotel for the second half of our October tour. Fully Understand Social Conversations and Drive Your Business with Demonstrable ROI. State of the (NetBase) Business at Western Union.

Brands 60

Brands Social Media Analytics Conference 60

CustomerSuccessBox

APRIL 6, 2022

This does not imply joining a conference call a few minutes early. Assigning Metrics That Deserve an “aha” Using analytics to determine what constitutes an “aha moment.” Come up with innovative and effective ways to aha your customers. Finding innovative and effective ways to impress customers.

Customer Success 52

Customer Success How To Conference Customers 52

Hero Digital

MARCH 26, 2020

Healthcare organizations must have a way of aggregating disparate data sources to get a holistic patient view while combining historical trends and predictive analytics to uncover future potential risks to both the patient and the organization. This will require innovation and infrastructure investment. Contact us.

Healthcare 79

Healthcare Self Service Hospitality Conference 79

Natalie Petouhof

SEPTEMBER 21, 2016

If a company uses that as a strategy, it can be the long road to #IoT innovation. What businesses need to ask themselves are, “What business outcomes are they looking for and what innovations could be possible to shift their business model?” Static Analytics – which drives the use of real-time, big-data analytics.

Self Service 40

Self Service CRM ROI Analytics 40

CSM Practice

OCTOBER 10, 2018

Dave asked me if I might be interested in taking part as a judge for The Customer Success Innovator of the Year Award that takes place each year during CS100 Summit. I was highly impressed with his approach that I’ve asked him to share his innovation with my readers. Below, is the blog he wrote. — Irit Eizips, CEO, CSM PRACTICE.

Customer Success 49

Customer Success Chief Customer Officer ROI Customers 49

CSM Practice

OCTOBER 10, 2018

Dave asked me if I might be interested in taking part as a judge for The Innovator of the Year Award that takes place each year during CS100 Summit. I was highly impressed with his approach that I’ve asked him to share his innovation with my readers. Below, is the blog he wrote. From Puzzle Pieces to the Picture .

Customer Success 49

Customer Success Chief Customer Officer ROI Customers 49

CSM Practice

OCTOBER 10, 2018

This summer, I received a call from one of my favorite customer success community leaders, Dave Lake (CEO for ClientSuccess ) who asked me if I might be interested in taking part as a Judge for The Innovator of the Year Award that takes place each year during CS100 Summit. Below, is the blog he wrote.

Customer Success 49

Customer Success Chief Customer Officer ROI Roadmap 49

CSM Magazine

AUGUST 22, 2019

External Customer Facing Strategy : How can we thrive in the age of exceptional experiences and develop an innovative 2020 strategy to surpass our competition? VP, Customer Experience, Twitter. SVP, Head of Growth, WeWork. Director, Customer and Partner Care Operations, Starbucks.

Customer Service Strategies 40

Customer Service Strategies Meeting Strategy Customer Service 40

BirdEye

MARCH 24, 2023

A sound strategy will allow you to identify, incubate, and execute new business development concepts that lead to innovation, new partnerships, and better relationships with new and existing customers. They need to be able to use metrics and analytics tools to track performance and adjust strategies as needed. Share valuable content.

Return on Investment 98

Return on Investment Social Media Sales Metrics 98

Natalie Petouhof

MARCH 3, 2016

Tweet Enterprise Connect 2016 is a leading conference and exhibition for enterprise communications and collaboration in North America. Sheila McGee-Smith, McGee-Smith Analytics. Sheila McGeeSmith, McGee-Smith Analytics. It is being held March 7-9th, 2016 in Orlando, Florida. Paul Weber, Interactive Intelligence.

Omni-Channel 40

Omni-Channel Connections Contact Center Customer Experience 40

Natalie Petouhof

SEPTEMBER 1, 2016

Webinar: ROI of Social Customer Car e Sept 6th @clarabridge [link] #custserv #CX. Think ROI of Social #custserv can’t be calculated? Tweet It’s a busy fall and I hope to see you all out there, whether in person or on a webinar. Here’s some of the places I will be: 1. Here’s the report: [link] ). *. Think again!

ROI 40

ROI Report How To Management 40

Natalie Petouhof

FEBRUARY 21, 2016

examples: big data, predictive analytics) . Technology Optimization & Innovation – Innovative methods to balance innovation and IT budgets. examples: innovation in the cloud, ENSW cost savings, cloud ERP, efficient app production). Technology Optimization & Innovation. Who Won Last Year?

Omni-Channel 40

Omni-Channel Customer Experience Customer Service Innovation 40

Natalie Petouhof

MARCH 6, 2017

I am very excited about attending the upcoming conference on The New Work Summit #nytnewwork by the New York Times®. Prior to joining YouTube in February 2014, Wojcicki was senior vice president of advertising and commerce at Google, where she oversaw the design and engineering of AdWords, AdSense, DoubleClick and Google Analytics.

Culture 40

Culture Company Competitive Advantage Conference 40

Storyminers

JULY 6, 2020

In addition to his customer experience work, Adam is an angel investor with an interest in entrepreneurs who disrupt the status quo through innovation. Adrian is also a best-selling author, Forbes contributor, blogger & podcaster and frequent conference speaker, panel participant, and Chari. Adrian Swinscoe. Aimee Lucas.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Storyminers

JULY 6, 2020

In addition to his customer experience work, Adam is an angel investor with an interest in entrepreneurs who disrupt the status quo through innovation. Adrian is also a best-selling author, Forbes contributor, blogger & podcaster and frequent conference speaker, panel participant, and Chari. Adrian Swinscoe. Aimee Lucas.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

Natalie Petouhof

FEBRUARY 24, 2016

Microsoft shared for the first time several retail innovations using its technology, including a smart shelf and a tablet-enabled shopping cart, and showed how retailers can gather better store analytics. Innovation that helps retailers understand buying behavior and customers make informed decisions.

Omni-Channel 40

Omni-Channel Retail Innovation Competitive Advantage 40

SmartKarrot

AUGUST 12, 2021

In this context, many organizations are leveraging AI to boost their customer experience (CX) with more innovative techniques. AI-enabled analytics for vital customer insights. AI-enabled analytics can sift through a more extensive and complex data space, thus covering multiple business opportunities.

Customer Experience 11

Customer Experience Automotive Chatbots e-support 11

NetBase

OCTOBER 7, 2019

On October 22 and 23 , we’ll be in Los Angeles sharing insight to help brands transform and confidently enter the new era of social analytics. The networking potential on its own is amazing, and the social analytics learning is top-notch. Methods for benchmarking and meaningfully communicating the ROI of online activities.

Analytics 8

Analytics ROI Brands Social Media 8

SurveySensum

JULY 14, 2020

She is a Thought Leader, Keynote Speaker, and Published Author and is currently heading the Customer Intelligence Solutions at SAS where she is guiding organizations on the application of advanced analytics and artificial intelligence to harness customer insights and deliver relevant one-to-one experiences. LinkedIn : [link].

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

Experience Matters

APRIL 7, 2015

Powered by the industry’s most sophisticated text analytics engine, Clarabridge collects and transforms all forms of customer feedback into intelligence, allowing businesses to activate the voice of the customer across the enterprise. Confirmit’s commitment to fostering innovation is nothing new. Clarabridge.

Groups 120

Groups Multi-Channel Omni-Channel CEM 120

Magellan Solutions

JULY 15, 2021

The client was able to generate significant appointments leading to a superior return of investments (ROI) in sales. They have B2B partners all over Europe, delivering innovative technology for app and web development. Finally, they updated the software company’s database so they can use it for future research and marketing strategy.

Call Center 40

Call Center B2B Sales Retail 40

Natalie Petouhof

MAY 9, 2016

Tweet What we saw at the conference was a full suite for customer experience. If companies are able to take advantage of what suites offer, they can sell more, innovate faster and increase shareholder value. Troy Carter, Atomic Factory, Keynote at Oracle CX Conference. As we listened to Mark V.

Conference 40

Conference Report Social Media Case Study 40

Natalie Petouhof

MARCH 7, 2016

Avaya, a Contact Center Infrastructure for 15 consecutive years unveiled customer engagement innovations that meet customer expectations where the rules of the game have changed: 90% of people move between different devices [i]. Tweet Customers are More Difficult to Serve Than Ever. Is Your Brand Ready ? What’s the Big Announcement?

Innovation 40

Innovation Customer Engagement Engagement Contact Center 40

Gainsight

SEPTEMBER 22, 2022

Providers can use CS principles and data analytics to predict patient health, increase productivity, and reduce healthcare costs. Vikram Khanna, VP of Customer Success at Innovaccer , shared this during his session at this year’s Pulse, “Customer Innovation in Healthcare: Population Health and Value-Based Care.”.

Healthcare 52

Healthcare Customer Success Strategy Government 52

Optimove

JANUARY 16, 2024

First, an overview of the State of the CRM Marketing Industry: Since our founding in 2012, we’ve understood that consumers go through a mix of rational, emotional, analytical, and illogical phases in their journey toward making a purchase. It involves a blend of rational, emotional, and analytical factors.

Net Promoter Score 52

Net Promoter Score CRM Analytics Telecommunications 52

West Monroe

DECEMBER 12, 2021

This new maturity will increase the discipline and rigor of these organizations in demonstrating their ROI on customer engagement and expansion. “Figure out how to do more with less” could have been the unofficial slogan of the conference. This concern became a significant discussion point at the conference.

Conference 40

Conference Technology Fashion Software 40

Gainsight

FEBRUARY 2, 2024

Case in point: during an executive briefing presented at an event by The Conference Board in Canada, online learning pioneer and Bluedrop founder Emad Rizkalla stated that a massive 85% of every dollar that goes to in-person training is spent delivering it. This is why DeMere thinks online training is the future of education.

Training 52

Training Course Consulting Software 52