Kerry Bodine

MAY 14, 2018

It was an energizing (and, to be completely honest, exhausting) two days—but the work didn’t end for Amelia when the conference was over. Last week, my colleague Amelia and I joined nearly 400 other customer experience professionals at the annual CXPA Insight Exchange in New Orleans.

Customer Experience Professionals 120

Customer Experience Professionals Customer Experience Conference ROI 120

CX University

NOVEMBER 21, 2023

CXU’s courses cover the core concepts structured by the CXPA, and are fully congruent with the five domains of knowledge and skills: Customer Insights and Understanding Customer Experience Strategy Metrics, Measurements, and ROI Design, Implementation, and Innovation Culture and Accountability CXU Founder and CEO, Dr. Mohamed Latib, states, “CXU solicits (..)

Course 52

Course Roadmap Conference ROI 52

Kustomer

OCTOBER 22, 2020

He made a commitment to improve the customer experience by focusing on operational excellence, innovation and data-driven decisions. “As Ernest Chrappah, the Director of the DC Department of Consumer & Regulatory Affairs , falls into that bucket.

Conference 96

Conference Self Service Sports CRM 96

Alida

AUGUST 30, 2017

The Customer Intelligence Summit is a must-attend conference for marketing, CX, product innovation and market research pros. Working with stakeholders outside of research is crucial to getting more ROI from Sparq and increasing your profile in the organization. De-mystify ROI measurement. Expand your network.

ROI 100

ROI Innovation Effort Score Customer relationships 100

West Monroe

MARCH 14, 2024

Our mission has always been clear: to help companies navigate these complexities and emerge stronger, leveraging technology and data to drive real financial gains and ROI. Featured Content Achieving ROI today requires speed, value, and adaptability Read More Our commitment to delivering results is reflected in every client engagement.

Data 40

Data Banking ROI Financial 40

Alida

SEPTEMBER 22, 2016

Earlier this week, more than 400 professionals in marketing, customer experience, innovation and research gathered in Chicago for the 2016 Customer Intelligence Summit. The two-day annual conference featured keynotes and presentations by some of the world’s leading customer-centric brands. broadcast still rocks!

Innovation 100

Innovation Marketing Social Media Healthcare 100

Qualtrics

FEBRUARY 24, 2019

CX really lends itself to great conferences – practitioners are really keen to share their expertise, and it can be truly inspiring to hear stories of fantastic CX from other brands. But with so many CX conferences out there, it can be hard to choose the best ones for both your organization and your career. CX Europe 2019.

Conference 22

Conference Customer Experience Customer Journeys Innovation 22

Oracle

FEBRUARY 21, 2019

Visit the registration page and use discount code “SmarterCX” to get a rate of $1,295 on a full conference pass now through March 18, 2019.**. “The Thinker Award for Best Innovation in Sales” Finalists. “The Thinker Award for Best Innovation in Service” Finalists. Covance Inc. DX Marketing.

Omni-Channel 75

Omni-Channel Meeting Conference ROI 75

Natalie Petouhof

SEPTEMBER 1, 2016

The report goes into a lot of detail so it’s clear how to calculate the ROI of social customer service: Many brands have experienced incidents where not taking care of an issue turned into a social media nightmare. How to Calculate Social Customer Care ROI. A strategy to meet the social customer care goals and objectives.

ROI 45

ROI Social Media Airlines Customer Service 45

C3Centricity

APRIL 2, 2018

A more recent study by BCG and GRBN resulted in an Invest in Insights Handbook to help organisations report on the ROI of the insights function. They found that those who measure their ROI have found a seat at the decision table, increased budgets, and more control. ” Step 8: Identify how to measure the ROI of your service.

Marketing 175

Marketing Handbook ROI Social Media 175

Alida

OCTOBER 2, 2017

So how can organizations make sure that the billions of dollars they invest in digital transformation deliver ROI? For his achievements, Bennett has received several industry awards, including the 2012 Healthcare Internet Hall of Fame Innovative Individual Inductee award.

Self Service 100

Self Service Strategy Hospitality Social Media 100

Kustomer

OCTOBER 22, 2020

He made a commitment to improve the customer experience by focusing on operational excellence, innovation and data-driven decisions. “As Ernest Chrappah, the Director of the DC Department of Consumer & Regulatory Affairs , falls into that bucket.

Conference 52

Conference Self Service Sports CRM 52

ImprintCX Articles

JULY 17, 2023

Empower and reward your team: Encourage your team to seek and engage in internal and external opportunities, such as conferences and webinars, that further their knowledge of CX, experience management, and functions within the business. A growth mindset and continuous learning culture also drive innovation.

Culture 52

Culture Conference ROI Innovation 52

NICE inContact

MAY 12, 2017

Contact Centers 2020 : This session was part of a special conference-within-a-conference called Communications & Collaboration 2020.

Contact Center 120

Contact Center Connections Conference Case Study 120

BirdEye

MAY 3, 2023

Your company announcements, innovations, and events are all headline-worthy examples of PR content. Using PR, Tesla has successfully built a strong reputation for innovation, sustainability, and cutting-edge technology, resulting in increased sales and customer loyalty.

Marketing 98

Marketing B2C Social Media Multi-Channel 98

Customer Bliss

NOVEMBER 1, 2018

Mary believes that when you’re present and authentically engaged with employees (or contractors), it’s more beneficial than looking through data on spreadsheets and being on conference calls. Tactic 5: Assess your Employee ROI. To her, being present is a deep immersion of understanding the experience.

Employee Experience 175

Employee Experience ROI Chief Customer Officer Culture 175

ReviewTrackers

OCTOBER 3, 2017

Innovation was the highlight at last week’s 2017 SHSMD Connections, the annual conference for healthcare marketing, public relations and communications, and strategic planning professionals. Here’s what we learned: How to Innovate. ROI Based Marketing. First, Berg and Ochu say ROI marketing requires three things: 1.

Connections 56

Connections Healthcare ROI Metrics 56

Circular Edge

MAY 26, 2023

It was a special week for the CE team as well, as we celebrated 20 years of outstanding teamwork, customer success stories, and continuous product and service innovations! All of these products integrate near seamlessly with JDE, so there is little to no learning curve for users – delivering “instant ROI”!

Case Study 52

Case Study Innovation Study Entertainment 52

Lumoa

JANUARY 2, 2023

These surveys provide valuable insights into how well a company’s products or services meet customers’ expectations and can be used to improve customer experience, drive product innovation, and build better customer relationships. Let’s check out each one of them.

Net Promoter Score 208

Net Promoter Score NPS Effort Score Survey 208

NetBase

AUGUST 16, 2019

Our NetBase LIVE conferences in Los Angeles and New York will have you in fighting shape to end 2019 on a high note! And after attending our LA conference, you’ll want more – and we have it. But wait, that was only the first day at each conference! Creating a Social Listening Program: How Brands & Agencies Can Deliver ROI.

Social Media 62

Social Media Conference Analytics Multi-Channel 62

Alida

JUNE 30, 2017

Here are three of our biggest takeaways from the two-day conference in Marina del Rey, California. And we know that acquiring new customers is much more expensive than keeping old ones, so there is real ROI at stake in maintaining customer loyalty by being a truly authentic brand. Reinvent the brand-customer relationship.

Automotive 138

Automotive Industry How To Customer relationships 138

NetBase

JUNE 28, 2019

A recap of the conference follows! The conference was over two days and included 21 total conference sessions focusing business value and ROI, remarkable success stories, best practices and the latest trends from industry experts at major brands and agencies, followed by solution training. The Lay of the Land.

Analytics 49

Analytics Social Media Conference ROI 49

CustomerSuccessBox

APRIL 6, 2022

This does not imply joining a conference call a few minutes early. Instead, customer success teams can set up a system for measuring and grading client accounts to see if they’re ready for an aha moment (such as a free service or gift) and what the ROI will be. Come up with innovative and effective ways to aha your customers.

Customer Success 52

Customer Success How To Conference Customers 52

Gainsight

MAY 13, 2020

Product innovation – it is something that is most certainly at the tip of the tongue of every product executive. There are different paths towards product innovation. For this reason, investment in product experience is a fundamental part of every innovation we announced this week, recapped below. .

Roadmap 59

Roadmap Innovation Customer Journeys Analysis 59

Call Experts

MAY 2, 2019

It is essential to focus on the ability of agents to develop secure connections with callers and your ROI. AI powers innovation and success for your company! Summer Conferences for Medical Professionals and Equipment Providers. Summer HR Conferences. Customer Support and Call Center Conferences 2018.

Contact Center 56

Contact Center Self Service Call Center Conference 56

Call Experts

NOVEMBER 20, 2019

Whether engaging the newest technologies or relying on live agent support, one thing is for sure: Contact Centers can help you increase ROI during the holidays, and have happier customers. . . . AI powers innovation and success for your company! Summer Conferences for Medical Professionals and Equipment Providers.

Contact Center 60

Contact Center Management Call Center Customer Journeys 60

Gainsight

JUNE 9, 2021

Who knew that we’d be able to offer a hybrid-style conference with over 20,000 attendees? They also discussed measuring ROI on a CS team, and who they believe is accountable for net retention in their companies. IBM has been a long-time innovator and leverages Customer Success in their SaaS businesses. What was the impetus?”

Entertainment 98

Entertainment Customer Success ROI Trends 98

Hero Digital

MARCH 26, 2020

Innovations will reduce the immediate capacity issues facing healthcare organizations, while also creating a foundation for improving future patient care in a post-COVID world: Empower patients to self-serve. This will require innovation and infrastructure investment. Accelerate technology to create connection. Contact us.

Healthcare 79

Healthcare Self Service Hospitality Conference 79

Call Experts

NOVEMBER 20, 2019

Whether engaging the newest technologies or relying on live agent support, one thing is for sure: Contact Centers can help you increase ROI during the holidays, and have happier customers. . . . AI powers innovation and success for your company! Summer Conferences for Medical Professionals and Equipment Providers.

Call Center 49

Call Center Management Contact Center Customer Journeys 49

Lithium

JUNE 11, 2019

We are excited to announce that we will again be offering three workshops at our CX Live Pre-Conference day on October 3 rd in Austin, Texas. ROI Connection. Learn how to identify, define, and measure ROI for customer care. Please see below for the full course descriptions and other important details.

Social Media 40

Social Media Case Study ROI Course 40

Lithium

JUNE 11, 2019

We are excited to announce that we will again be offering three workshops at our CX Live Pre-Conference day on October 3 rd in Austin, Texas. ROI Connection. Learn how to identify, define, and measure ROI for customer care. Please see below for the full course descriptions and other important details.

Social Media 40

Social Media Case Study ROI Course 40

Lithium

JUNE 11, 2019

We are excited to announce that we will again be offering three workshops at our CX Live Pre-Conference day on October 3 rd in Austin, Texas. ROI Connection. Learn how to identify, define, and measure ROI for customer care. Please see below for the full course descriptions and other important details.

Social Media 40

Social Media Case Study ROI Course 40

CSM Practice

OCTOBER 10, 2018

Dave asked me if I might be interested in taking part as a judge for The Customer Success Innovator of the Year Award that takes place each year during CS100 Summit. I was highly impressed with his approach that I’ve asked him to share his innovation with my readers. Below, is the blog he wrote. — Irit Eizips, CEO, CSM PRACTICE.

Customer Success 49

Customer Success Chief Customer Officer ROI Customers 49

CSM Practice

OCTOBER 10, 2018

Dave asked me if I might be interested in taking part as a judge for The Innovator of the Year Award that takes place each year during CS100 Summit. I was highly impressed with his approach that I’ve asked him to share his innovation with my readers. Below, is the blog he wrote. From Puzzle Pieces to the Picture .

Customer Success 49

Customer Success Chief Customer Officer ROI Customers 49

CSM Practice

OCTOBER 10, 2018

This summer, I received a call from one of my favorite customer success community leaders, Dave Lake (CEO for ClientSuccess ) who asked me if I might be interested in taking part as a Judge for The Innovator of the Year Award that takes place each year during CS100 Summit. Below, is the blog he wrote.

Customer Success 49

Customer Success Chief Customer Officer ROI Roadmap 49

NetBase

OCTOBER 29, 2018

Some people were piggy-backing on an appearance at NetBase LIVE LA – and that much more excited for all that was in store: We started the conference with our All-Star Academy – featuring four introductory and four master classes, so NetBase users at every level could kick their analytics up a notch. DAY 2 – Yesterday, Today, and Tomorrow.

Brands 60

Brands Social Media Analytics Conference 60

BirdEye

FEBRUARY 21, 2023

Finally, a social media manager can track analytics data to measure the return on investment (ROI) of each campaign, helping businesses understand which strategies are working and which need improvement. Social media ROI – The gross profit from your paid social media ads subtracted by the total expenses incurred to generate that profit.

Social Media 98

Social Media Management Multi-Channel Analytics 98