GetFeedback

JANUARY 28, 2020

Although customer retention is cheaper than acquisition, it’s easier said than done. It takes a lot of commitment and dedication to get customers to stay loyal to your business. In this article, we are going to talk about how to use social media to attract and retain customers. Customers have multiple options at their disposal.

Social Media 322

Social Media Customer Retention Strategy Video 322

2020 Research

NOVEMBER 9, 2022

With the holiday shopping season approaching, brands are busy brainstorming how to leverage trends to capture the market’s attention and attract consumers. Read on to gain valuable insights into current consumer trends influencing the upcoming holiday season, and how market research can help mitigate their effects.

Trends 52

Trends Brands Marketing Consulting 52

SurveySensum

FEBRUARY 9, 2024

Customers can have changing needs and preferences, and global events can influence your industry. Market research is also a lucrative field to enter, as many firms and organizations see the value of their services. The process often involves data about potential customers, competitors, and the industry.

Tips 52

Tips Marketing Trends Groups 52

Magellan Solutions

APRIL 1, 2024

Managed IT support and services can be the solution to alleviate those technology headaches by handing them over to the experts. So, if you’re struggling with your IT services without in-house support, discover how a managed service provider can streamline your operations. What is Managed IT Support?

Management 52

Management Software System Training 52

CX Journey

NOVEMBER 25, 2014

Image courtesy of derekGavey Another year almost gone, and it''s time to start sharing trends and predictions for 2015! Last year, I shared Brand Keys'' Robert Passikoff''s 14 Brand Trends for 2014. This year, Robert again put together his proposed trends for the upcoming year. engagement? Do you have a favorite?

Trends 171

Trends Brands Retail Leadership 171

Vonage

APRIL 25, 2017

He is also a master of using excellent customer service skills. I had the pleasure of sharing a speaker’s platform with him at an Achiever’s Congress in Asia where he demonstrated the meaning of impeccable customer service skills. He uses preparation to enable him to put forth amazing customer service skills.

Customer Service 145

Customer Service Exceptional Customer Service Culture Contact Center 145

Kustomer

NOVEMBER 9, 2023

In the ever-evolving landscape of business and customer support, staying ahead of the curve is essential. Customer expectations are rising, technology is advancing at an unprecedented pace, and the intersection of artificial intelligence (AI) and customer experience (CX) is where the future is being defined.

Innovation 52

Innovation Customer Experience Professionals e-support Industry 52

ChurnZero

DECEMBER 20, 2021

Check out our top five Customer Success webinars brought to you by ChurnZero in 2021. The Right Way to Handle Customer Objections and Negotiations . Watch this webinar to learn: Basic negotiation approaches for Customer Success Managers. Common customer objections and how to prevent them. What’s Next.

Chief Customer Officer 98

Chief Customer Officer B2B Leadership Customer Success 98

BirdEye

MARCH 17, 2023

Social listening is an essential tool for businesses looking to stay ahead of the competition and gain a better understanding of their customers and prospects. By monitoring conversations on social media, companies can identify opportunities to engage with potential customers and get real-time feedback about their products or services.

Tips 98

Tips Social Media How To Analysis 98

Dapresy

AUGUST 12, 2020

Our dashboard tool enables you to customize your layout freely, using any color you would like. Image 3) Users’ eyes navigate to “Your brand” immediately, so it is easier to assess your brand’s performance against others’. There are cases where it is unavoidable to use different colors for each brand – like in a trend view.

Brands 98

Brands Report Study Trends 98

Happy or Not

OCTOBER 24, 2023

As we stand on the cusp of a new year, the retail industry is gearing up for the most significant challenges and exciting opportunities for the retail season in 2024. Whether you’re a leading retailer or a growing store, knowing the opportunities ahead and preparing for the challenges will prove a game-changer in the upcoming months.

Retail 36

Retail Multi-Channel Social Media Apparel 36

2020 Research

JANUARY 4, 2023

Customer Centricity. When a company is customer-centric, it delivers a customer experience (CX) that fulfills the needs and desires of its target customers. Businesses with high levels of customer engagement see the following benefits, according to Gallup: 66% higher sales growth. Who is your target customer?

Marketing 59

Marketing Customer Centricity Consulting Advertising 59

Totango

JUNE 30, 2020

Communication during a crisis is about protecting your core asset, your customers. The digital transformation of business has shifted enterprise focus toward customer retention and the pursuit of long-term value. Challenges such as the ongoing COVID-19 pandemic only reinforce the importance of keeping the customers you have.

Communication 126

Communication Strategy Metrics Customer Retention 126

West Monroe

DECEMBER 4, 2022

In those chats, a few themes kept popping up: A focus on profitability Doing more with less Increased scrutiny on innovation and investment To address these challenges, we’ve also identified three tactics that organizations can use to meet their goals—without compromising customer experience.

Conference 52

Conference Interaction Self Service B2B 52

West Monroe

DECEMBER 4, 2022

To address these challenges, we’ve also identified three tactics that organizations can use to meet their goals—without compromising customer experience. Customer Success is continuing to increase the involvement in driving commercial activities. In those chats, a few themes kept popping up: A focus on profitability.

Conference 52

Conference Interaction Self Service B2B 52

Call Experts

NOVEMBER 5, 2020

According to Salesforce , “Cyber Week digital traffic is still expected to grow by 28 percent year-over-year (in 2020) — a trend accelerated by nearly ubiquitous access from mobile phones and the fact that fewer people will be rushing to stores on Black Friday.” . Contact us to learn more about this service!

Contact Center 98

Contact Center Omni-Channel Social Media Tips 98

SurveySparrow

JULY 19, 2023

Understanding your customers is critical for business success. The Voice of the Customer (VoC) questions provides a reliable method to gain these insights. It enables organizations to probe the minds of their customers, finding what works, what doesn’t, and where improvements can be made.

Feedback 52

Feedback Survey Loyalty Programs Customers 52

BirdEye

DECEMBER 8, 2022

Know your goals 3. Keep up with the latest trends 15 types of social media platforms you need to know 1. Image-sharing social media platforms 3. Customer review sites Frequently asked questions about types of social media Grow your brand everywhere online with Birdeye. Keep up with the latest trends.

Social Media 98

Social Media Brands Video Entertainment 98

ProProfs Chat

MARCH 27, 2019

The promise of a delightful customer support experience comes with the responsibility of actually delivering it consistently. Just buying and installing the latest customer support software onboard does not automatically mean that you will provide a great experience to your customers.

Trends 108

Trends Chatbots e-support Customer Centricity 108

Playvox

JANUARY 11, 2024

Read on for a complete guide on how to improve operational efficiency and deliver a better customer experience (CX) through WFM. This meant constant, real-time adjustments when demand for customer support surged and/or agents’ availability shifted. We try different serums and potions, yet somehow wake up with new wrinkles.

Call Center 52

Call Center Management Contact Center Omni-Channel 52

SurveySensum

DECEMBER 6, 2023

Imagine your business as a vibrant garden, with customers as the colorful blooms. But, here’s the thing – how do you ensure your garden is thriving? — Enter the Customer Health Score – the secret sauce that successful businesses swear by. With customer feedback ! What is a Customer Health Score?

Effort Score 52

Effort Score Metrics Customer Satisfaction System 52

ProProfs Chat

JANUARY 18, 2022

Because market trends change with the change in opinions and preferences of your customer base. Even your most loyal customers will turn to other brands unexpectedly. For this reason, a marketing questionnaire can help you find out what your customers want and think. Who are your target customers? Education level.

Marketing 97

Marketing Survey Feedback Customers 97

BirdEye

NOVEMBER 7, 2023

As customers verify your brand’s reputation on top car review sites , you need to ensure that your email marketing strategy also delivers to meet their expectations. These emails are strategically crafted to engage potential customers, nurture leads, and drive sales. It is effective communication.

Sales 115

Sales Automotive Tips Advertising 115

BirdEye

APRIL 25, 2023

Do you want to reach out and engage with potential customers in your area? Leverage local SEO 3. Ask for customer reviews 8. Make it relevant and user-friendly with convenient ways for browsing so customers engage with it. Are you looking for ways to promote your business locally? Use social media to promote 4.

Social Media 98

Social Media How To Advertising Sports 98

ChurnZero

FEBRUARY 7, 2020

What’s the Job Outlook for Customer Success Professionals? Embarking in an emerging career field like Customer Success brings great possibility—and uncertainty. So, what’s the job outlook for Customer Success professionals? 3 in Germany. #8 3 in Spain. #8 3 in Brazil. #11 3 in Germany. #8

Customer Success 64

Customer Success e-support Software Trends 64

ChurnZero

SEPTEMBER 1, 2020

Virtual events present uniquely flexible opportunities for Customer Success professionals to brush up on skills and to learn from peers, albeit from the safety of being behind a webcam. Check our list of five upcoming Virtual Conferences taking place in the remainder of 2020 that should be on your radar. 2) The Customer Conference.

Conference 98

Conference Customer Success Customer Journeys Industry 98

ProProfs Chat

DECEMBER 30, 2021

Successful businesses utilize market research surveys to keep up with the market trends. You can easily monitor the experience of existing as well as potential customers for positive business growth. Such surveys play a vital role in validating their demands, and market trends before launching a new product/business. .

Survey 52

Survey Marketing Competitive Advantage Trends 52

Playvox

APRIL 19, 2023

Being able to strategically plan and prioritize tasks not only ensures your customers get the service and support they need in a timely manner, but it also increases agent productivity, decreases overall stress, and improves job satisfaction. Excellent time management is crucial in a contact center.

Contact Center 56

Contact Center Management Interaction Poor Customer Service 56

CSM Magazine

NOVEMBER 3, 2022

In the latest State of the Contact Centre Report the vast majority of consumers (97%) and contact centre managers (98%) agree that customer service interactions have an impact on customer loyalty. Yet, customers are quick to look for new options if unhappy.

Loyalty 52

Loyalty Brands Self Service e-support 52

Russel Lolacher

MARCH 29, 2021

SMS self service is no different. Customers are getting exceedingly comfortable navigating digital engagement with brands. And the expectations they have around what service will look like in that landscape continues to rise, whether your organization is ready or not. Self-Service: allowing customers to report stolen bank cards.

Self Service 52

Self Service Engagement Banking Comparison 52

ProProfs Chat

DECEMBER 16, 2020

Changing shopping trends are likely to reshape this 2020 holiday season. Studies also suggest that 79% of businesses prefer to use live chat at their website instead of email (61%), phone (44%), and social media (48%) platforms to communicate with customers for instant support. Let’s get started.

Management 98

Management How To Chatbots Tips 98

Lithium

NOVEMBER 1, 2022

Some blog areas are limited to Khoros customers only. If you are a customer and unable to access anything, click the chat bubble (bottom right) and type Customer Access. Learn how to turn y six important steps you can take to empower frontline employees to build meaningful relationships with customers. Are you There ROI?

Roadmap 52

Roadmap ROI Social Media Contact Center 52

ChurnZero

DECEMBER 20, 2021

Check out our top five Customer Success webinars brought to you by ChurnZero in 2021. Sign up today for our next upcoming thought leadership webinar titled- How to Scale Your Post-Sales Teams During Periods of Fast Growth. We hope you enjoy watching these webcasts on-demand (for free).

Chief Customer Officer 52

Chief Customer Officer B2B Leadership Customer Success 52

West Monroe

SEPTEMBER 21, 2022

As West Monroe prepares to attend the upcoming TSIA World Envision Conference in Las Vegas this October, we reflected on the key takeaways we learned in May, and how it has enhanced our conversations with clients around optimizing their strategies for success. Are unable to deliver a consistent and effective customer experience.

Conference 52

Conference Trends Interaction Software 52

CSM Magazine

MARCH 10, 2022

Jacob Davis explores five key trends that are emerging as a result. The 2022 Digital Transformation Trends. For telecom providers, this network is of great importance as it lets them offer fresh ideas, services, and experiences at unimaginable speed. It includes investing in cloud services and increasing the use of IoT.

Trends 52

Trends Analytics ROI Banking 52

ProProfs Chat

NOVEMBER 15, 2021

The collected information from a business questionnaire helps you form growth strategies by analyzing meaningful insights about market trends, employees, and customer behaviors. Let’s discuss it in the upcoming section. Improve Customer Satisfaction. And this could be simply done by conducting business surveys.

Survey 96

Survey Effort Score NPS Net Promoter Score 96

West Monroe

DECEMBER 4, 2022

In those chats, a few themes kept popping up: A focus on profitability Doing more with less Increased scrutiny on innovation and investment To address these challenges, we’ve also identified three tactics that organizations can use to meet their goals—without compromising customer experience.

Conference 40

Conference Interaction Self Service B2B 40