Blake Morgan

JULY 15, 2023

Walmart and Amazon are two of the world’s largest retailers known for their customer focus and innovation. I’ve covered the battle between these two mega-brands twice, first in 2019 and again in 2021. But in the past two years, both brands have undergone significant changes. But which one truly leads the pack? Walmart has 2.3

Retail 52

Retail Innovation B2B Transportation 52

C Space

OCTOBER 2, 2020

The Brand Move Roundup – October 2, 2020. We’re tracking the notable brand moves & highlighting the companies who are tackling this challenge successfully. In early March we began reporting daily on how brands were dealing with Covid-19. retail sales, up from 14% last year.

Brands 40

Brands Apparel Retail Fashion 40

CSM Magazine

JANUARY 17, 2023

New, innovative ways to buy both online and in store, in particular digital wallets, have made life easier for customers to complete purchases. According to a recent report by Public First, digital technology could grow the economy by over £413 billion by 2030 – the equivalent of around 19% of the entire UK economy.

Omni-Channel 52

Omni-Channel e-support Self Service Competitive Advantage 52

Oracle

OCTOBER 8, 2019

For digital commerce brands, focusing on the customer experience is essential – but that’s just the beginning. Brands that want to continue to deliver top digital sales experiences will have to embrace new ways of interacting with customers. Innovation won’t stop at technology, however.

Report 40

Report Trends Customer Retention Customer Satisfaction 40

NetBase

AUGUST 26, 2020

Identifying a new category is exciting, particularly when market research uncovers a first mover opportunity and your brand is ready to capture it. Let’s see how consumer and market intelligence reveals these instances, and a few brands that have been nimble enough to take advantage of key insight.

Marketing 81

Marketing Trends Banking Competitive Advantage 81

CSM Magazine

FEBRUARY 12, 2024

With 60% of internet users projected to engage in metaverse environments by 2030, the urgency to adapt customer support strategies has never been more critical. However, it also offers unparalleled opportunities for innovative, immersive support solutions that can enhance customer satisfaction and loyalty.

Customer Service 52

Customer Service Apparel Chatbots Interaction 52

Verint

MARCH 28, 2018

Emerging technologies have significantly transformed customer engagement in recent years, from the rise of mobile reducing face-to-face communication, to artificial intelligence (AI) driving innovation across a range of sectors. But it’s not just brands that have harnessed advances in technology—consumers have too.

Chatbots 29

Chatbots Social Media Innovation Customer Retention 29

CSM Magazine

MAY 25, 2023

Training and development for business process outsourcing staff Rishi Jatania from CCI Kenya says: “At CCI Kenya and within the wider group working in the offshoring industry, we have robust and innovative training and development practices in all of our centres.

Training 52

Training Retail Government Employee Engagement 52

NobelBiz

MARCH 12, 2024

CXM has completely revolutionized how brands engage with their customers. Unified CXM involves building, analyzing, and maintaining a cohesive branding strategy and seamless customer experience across all touch points of an omnichannel customer journey. billion by 2030, with a CAGR of 16.6%. billion in 2023 to $52.54

Customer Experience Management 52

Customer Experience Management Omni-Channel Customer Experience Customer Journeys 52

CSM Magazine

SEPTEMBER 30, 2021

We expect that the number of packages we’re likely to order will treble by 2030. Driver analytics will allow couriers to expel those doing a poor job and hurting their brands. Through technological innovation, last-mile delivery has made some progress over the past decade, but there is still a long way to go.

Customer Expectations 52

Customer Expectations Retail Social Media System 52

Solvvy

OCTOBER 12, 2022

NLG is the technology behind branded virtual assistants, such as Google Assistant. CAGR in the chatbot market from 2022 to 2030, reaching $3.411 billion globally. . Natural Language Generation (NLG). NLG is the type of AI that allows a computer to produce written or spoken answers. Acumen Research and Consulting predicts a 23.7%

Chatbots 94

Chatbots Self Service Knowledge Base Virtual Agent 94

ChurnZero

APRIL 7, 2023

Artificial intelligence (AI) tells a story about technology’s evolution—productivity, innovation, and the relentless push forward. billion by 2030, according to research from Acumen research and consulting. In fact, the global AI market is expected to reach $110.8

e-support 52

e-support Entertainment Tools Customer Success 52

Eptica

JULY 19, 2017

For example, Thai customers value courteous, informed staff much more than South Korean or Malaysian consumers, while 63% of Chinese respondents in a survey by The Economist Intelligence Unit (EIU) said they’d immediately switch brands if they received poor service, compared to under 25% in India. Demographics also plays its part.

Self Service 54

Self Service Customer Service Insurance Culture 54

SurveySparrow

DECEMBER 11, 2020

You see, when you invest in advertising and show up in front of your customers during a crisis, they’ll remember your brand. During 2009’s recession, the tech giant didn’t stop advertising and continued innovating new products. This will create a positive, kind, empathic brand image in front of your customers.

Advertising 52

Advertising Strategy Chatbots Social Media 52

inmoment

NOVEMBER 15, 2018

trillion opportunity by 2030 with greater investment in AI. Some of the world’s largest retail, hospitality and financial services brands, for example, use InMoment’s AI-powered technology to analyse unstructured (text-heavy) data and surface critical information when action is needed.

Interaction 40

Interaction Chatbots Hospitality Retail 40

Currency Alliance

DECEMBER 7, 2021

The conversation gave me pause to reflect on what exactly is a trend, how applicable are trends in Southeast Asia to brands in Europe, and whether embracing the hype around the latest trends could actually distract companies from a clear focus on their fundamental priorities. Ensure you have a distinct value proposition.

Loyalty 52

Loyalty Trends Loyalty Programs Touchpoint 52

C Space

MARCH 20, 2019

But the truth is, without serious innovation, service stations will end up like deserted Wild West Main Streets. Predictions are that sales will increase to 11 million in 2025 and then to 30 million in 2030. Because the truth is, without serious innovation, service stations will end up like deserted Wild West Main Streets.

Apparel 45

Apparel Automotive Hotels Hospitality 45

C Space

NOVEMBER 29, 2021

The Go Anywhere, Get Anything Brand. Thomas Ranese, Chief Marketing Officer and Renaldo Chapman, Global Head of Mobility Brand + Masterbrand, Uber. That includes grocery, alcohol, convenience, and much more to come as we partner with brands like Sephora and Apple. We’re a brand that stands for movement.

Brands 52

Brands Transportation Culture Communication 52

Magellan Solutions

JULY 29, 2021

The Asian Development Bank predicts that by 2030 AI and similar technologies could displace 286,000 workers or almost a quarter of the people in the telemarketing call center Philippines. Modern customers like interacting with brands anywhere, anytime, on any device. The shift away from voice operators threatens many of the 1.3

Call Center 52

Call Center Self Service Social Media Omni-Channel 52

West Monroe

JANUARY 25, 2022

Data enables the automation of tasks across key moments that matter such as onboarding, credit decisioning and servicing, creating a lasting advocacy that increases retention and promotes word-of-mouth brand building. These platforms in turn helped accelerate the rise of another payment innovation: cryptocurrency.

Banking 52

Banking Financial Trends Multi-Channel 52

C Space

SEPTEMBER 28, 2020

The Brand Move Roundup – September 28, 2020. We’re tracking the notable brand moves & highlighting the companies who are tackling this challenge successfully. In early March we began reporting daily on how brands were dealing with Covid-19. The effort, “Drink Responsibly. 29 before the first Presidential debate.

Brands 40

Brands Advertising Policies Tips 40

SurveySensum

JULY 20, 2023

Recently, I went to H&M, my favorite brand, to snag a new pair of jeans. Improving Digital Retail Experience Customer Churn Category Growth Addressing Cart Abandonment Brand Reputation Improving In-Store Retail Customer Experience In-store Customer Churn High CLV Customers are Spending Less Why is That One Store Not Working?

Retail 52

Retail Feedback How To Self Service 52

Ecrion

JUNE 24, 2019

Some governments have also been pursuing it aggressively to control future innovation. Auto Car Manufacturers Will Launch Driverless Cars 40% of mileage 2 in Europe will be replaced by autonomous vehicles in 2030. Today, brands like Hearst and CBS are using AI technology to create content.

Trends 40

Trends Healthcare Transportation Social Media 40

Ecrion

SEPTEMBER 1, 2020

For example, innovations related to Tesla’s self-driving car is one of the many processes taking place. 40% of mileage in Europe will be replaced by autonomous vehicles in 2030. Brands like Hearst and CBS are using AI technology to create content. talk to an expert today.

Trends 105

Trends Infographics Healthcare Technology 105

C Space

DECEMBER 6, 2021

And yet, the next stage in the cycle is inevitable as we move “outward” – emerging through this cycle with a greater sense of intention, innovation, inclusion and inspiration for what we can make possible. Rather, brands should be asking “what’s possible now that wasn’t even imaginable before?” by choosing a certain brand.

Consumers 59

Consumers Transportation Airlines Travel 59