Clarivate

DECEMBER 7, 2021

A new report from Clarivate, Luxury brands: Re-calibrating brand strategies for a changing world , looks at how luxury brands – long-standing source of aspiration for consumers – are adapting their brand strategies. The days of conspicuous consumption are over and younger consumers are increasingly courted by brands. Luxury today.

Brands 95

Brands Fashion Consumers Video 95

Lumoa

JUNE 23, 2021

In the age of smartphones, where support is only a click away, consumers have massive expectations when it comes to customer service. Moreover, the sector has been forecast to surpass a gross addressable market of $50 billion by 2025. Courtesy of it, they can now chat directly with human agents instead of calling or emailing them.

Trends 208

Trends Self Service Contact Center Omni-Channel 208

Kustomer

SEPTEMBER 1, 2022

A stellar customer support strategy is meant to enhance the consumer experience as they interact with your brand. Whether they’re curious about the product and have questions, are making a purchase, or need to return something, the steps to accomplish this should be easy and engaging. Regularly Communicate and Engage With Customers.

Customer Service Strategies 104

Customer Service Strategies Self Service Strategy Customer Service 104

NICE inContact

MARCH 11, 2019

Will “The Robots” take over completely by 2021, 2025, 2050? From robots taking over jobs, resulting implosion of the consumer economy (YIKES!) With the advancement of self-service options and AI technology, customers are seeking that “human touch” later and later during their engagements. Will facial recognition play a part?

Self Service 160

Self Service Healthcare Chatbots Customer Retention 160

AWS Machine Learning

OCTOBER 27, 2023

Gartner predicts that “by 2025, 30% of outbound marketing messages from large organizations will be synthetically generated.” However, generative AI alone isn’t enough to deliver engaging customer communication. According to McKinsey , “71% of consumers expect companies to deliver personalized interactions.”

Marketing 88

Marketing Travel e-support Entertainment 88

Blueshift

OCTOBER 11, 2022

Since then, multiple other states have legalized or decriminalized the use of recreational cannabis, opening the market to new consumers and the introduction of new weed-derived products. By 2025, the total annual market for cannabis in the US is expected to balloon to $45.8 Here are six key engagement campaigns to get you started.

Marketing 40

Marketing Sales Consumers Study 40

Blueshift

OCTOBER 10, 2022

Since then, multiple other states have legalized or decriminalized the use of recreational cannabis, opening the market to new consumers and the introduction of new weed-derived products. By 2025, the total annual market for cannabis in the US is expected to balloon to $45.8 Here are six key engagement campaigns to get you started.

Marketing 40

Marketing Sales Consumers Study 40

Oracle

JULY 14, 2020

Below is a look at a few of these trends, including contactless consumer experiences, the ability for employees to “Work From Anywhere”, virtual engagements, and the acceleration of messaging as a channel. Contactless consumer experiences: payments. The consumer holds a payment device (e.g.

Trends 111

Trends Customer Experience Wireless Consumers 111

Interactions

MARCH 28, 2019

Modern customers dictate why, when, and how they would like to engage with a brand, and companies are looking for innovative ways to elevate their experience. In the sessions that I attended, these key themes stood out as defining trends in the customer engagement market. Customer experience is more important than ever.

Customer Engagement 63

Customer Engagement Self Service Engagement Contact Center 63

Clarivate

APRIL 18, 2024

While the key players’ strategies differ, all are focused on bending the cost curve while increasing patient touchpoints and engagement. Other highlights include a new health and wellness subscription for consumers that includes preventative health screenings and nutritional counselling.

Healthcare 52

Healthcare Retail Hospitality Insurance 52

Alida

JUNE 30, 2017

Vehicle sales are softening, and car ownership is down, especially among younger consumers. Mobility platforms and car sharing apps are giving consumers more reasons to forego owning a car, especially in urban areas. Doing so requires understanding the evolving needs of consumers, including Millennials and Gen Z.

Automotive 138

Automotive Industry How To Customer relationships 138

TechSee

FEBRUARY 1, 2021

According to Gartner, the number of CSPs investing in artificial intelligence (AI) technologies for improving their infrastructure planning, operation, and products will rise from 30% in 2020 to 70% in 2025. billion by 2025, a CAGR of 21.9% from 2020-2025.

Trends 107

Trends Industry Telecommunications Chatbots 107

Optimove

AUGUST 15, 2023

million people in the US will be using QR codes by 2025 – not bad for a technology that’s had more than its fair share of naysayers! If you’re a mobile-first brand, QR code marketing will go a long way to increasing engagement, cultivating loyalty, and driving growth … let’s explore. The result? A frictionless user experience.

Brands 52

Brands Marketing Advertising Video 52

ModSquad

DECEMBER 2, 2021

A 2021 Statista report shows the growth ecommerce experienced during the pandemic is expected to continue through 2025. According to a survey from the National Retail Federation , 61% of consumers started purchasing holiday gifts well before the holiday weekend. Ecommerce is still doing the heavy lifting.

Ecommerce 98

Ecommerce Retail Sales Report 98

TechSee

FEBRUARY 16, 2021

consumers reported requiring technician assistance during the current pandemic. According to the January 2021 mid-pandemic survey , 65% of consumers agree that they would rather avoid technician visits unless absolutely necessary and two-thirds (64%) would be more loyal to companies that take extra technical support safety precautions.

Trends 109

Trends Survey ROI Technology 109

TechSee

MAY 24, 2021

billion by 2025. One survey found that 65% of consumers agree that they would rather avoid technician visits due to safety concerns unless absolutely necessary. Visual assistance, powered by Video and Augmented Reality, allows users to instantly stream their mobile device camera or screen for real-time, interactive visual engagement.

Self Service 124

Self Service Contact Center Wireless Video 124

TechSee

MAY 4, 2021

These gigs are often created to meet consumer demand via the real-time delivery of services. consumers saying they have required technician assistance during the COVID-19. This is a key KPI that measures the percentage of the day that agents are engaged in active work. Is your organization on board?

Customer Service 182

Customer Service Contact Center Call Center Retail 182

Michelli Experience

MAY 23, 2017

Servion predicts that, by 2025, Artificial Intelligence will power 95% of all customer interactions, including live telephone and online conversations that will leave customers unable to ‘spot the bot’ ”. Ubiquity of mobile technology. Unprecedented breakthroughs in AI, Machine Learning, and Visual Technologies.

Self Service 127

Self Service Technology Interaction Software 127

C Space

DECEMBER 3, 2021

Thinking about the customer: we have a hypothesis that consumers once made purchases to signify their economic capital, then later to signify their intellectual capital, and most recently to signal their “ethical capital”. We are engaged in constant dialogue with our stakeholders, anticipating their needs and responding accordingly.

Automotive 52

Automotive Brands Software Innovation 52

Totango

FEBRUARY 11, 2022

In many cases, a small number of B2B clients account for a large percentage of a company’s revenue, leading to a need for multiple engagement models for effective relationship management. Today’s B2B customer researches, purchases and engages with products online. Make sure that you’re providing a user-friendly, engaging experience.

B2B 107

B2B Customer Experience B2C Net Promoter Score 107

NobelBiz

FEBRUARY 21, 2023

The General Data Protection Regulation (GDPR) is a piece of EU regulation that gives consumers more say over their personal data by making businesses answerable for how they treat it. trillion by 2025. trillion in 2025. Your contact center collects vast amounts of valuable consumer information.

Contact Center 52

Contact Center Data Management Contact Center Software 52

NobelBiz

FEBRUARY 15, 2023

The General Data Protection Regulation (GDPR) is a piece of EU regulation that gives consumers more say over their personal data by making businesses answerable for how they treat it. trillion by 2025. trillion in 2025. Your contact center collects vast amounts of valuable consumer information.

Contact Center 52

Contact Center Data Contact Center Software Management 52

NetBase

JULY 29, 2020

. Whether people are shopping for school clothes and supplies, or non-necessities like luxury cars or handbags, consumers want to shop. What consumers are saying about retail; what’s driving them to feel this way; and, why it matters. By 2025, online luxury sales will increase 3x to $91B. We have some ideas. Time will tell.

Retail 52

Retail Sales Marketing Social Media 52

NetBase

MAY 27, 2020

The rise in popularity of Direct to Consumer (D2C) sales is accelerating and brands seek to recover from COVID-19. And smart companies are hitching a ride on this fast-moving sales strategy to maximize their presence and connect directly to consumers. And having a more personal approach is precisely what consumers are looking for.

Brands 97

Brands Strategy Consumers Trends 97

Alida

JULY 17, 2017

70% community members will re-engage with a brand to help with follow up questions #VCsummit #customer @visioncritical. The decade to come, coined ‘the age of authenticity’, will make the survey as we know it, obsolete by 2025. Developing those personal connections is vital to improving how your customers perceive you.

Customer Experience 172

Customer Experience Hotels Survey Loyalty Programs 172

West Monroe

APRIL 9, 2024

With the increased cost of funds consuming as much as 50% of banks’ total expenses, credit unions are well positioned to support deposits and lending. Understanding the benefit credit unions have to maximize on the tight borrowing market for banks will provide greater value during this year and into 2025.

Self Service 52

Self Service Trends Banking Financial 52

Optimove

MAY 4, 2023

This will power engagement, generate effective conversion, and help foster long-term loyalty. The location-based marketing sphere is projected to grow to over $80 billion by 2025, and almost 80% of businesses are planning to implement location-based campaigns in 2023. Powering up engagement? Bottom line? The key takeaway?

Video 52

Video Social Media Connections Comparison 52

Eptica

APRIL 8, 2020

They give consumers greater choice , whatever their demographic, and enable them to find fast, accurate answers wherever they are in the customer journey. Now, more than ever, it is essential that UK brands provide the right levels of service in order to engage and retain customers. So, how are they faring?

Self Service 79

Self Service Customer Service Social Media Study 79

NobelBiz

FEBRUARY 21, 2023

It instantly collects “on-the-spot” comments after a purchase experience or engagement with the brand to offer real-time client feedback. The CSAT enables you to understand how consumers feel at a critical point in their relationship with your firm. The questions answered to acquire a CSAT score are, as you can see, exact.

Customer Satisfaction 52

Customer Satisfaction Measurement How To Call Center 52

Kustomer

JANUARY 7, 2022

In order to deal with the highest stakes we’ve seen in a lifetime, businesses have been innovating the ways in which they engage with and sell to consumers. trillion by 2025. It was originally pioneered in London as a way to increase newspaper sales and has now grown to encompass most sections of consumer consumption.

Customer Service 97

Customer Service Self Service e-support Automotive 97

Kustomer

NOVEMBER 4, 2020

Microsoft predicts that by 2025 as many as 95% of customer interactions will be through AI. Businesses in various sectors have already employed chatbots to better deliver on customer needs and improve the speed at which business can help consumers. Increase customer engagement and conversions. At least, we hope it won’t.

Omni-Channel 140

Omni-Channel Customer Experience Chatbots e-support 140

Talkdesk

JANUARY 2, 2020

Process Orchestration: support for more and more complex and personalized customer engagements. Managing Resources: engaged and empowered staff. By 2025, customer service organizations that embed AI in their multichannel customer engagement platform will elevate operational efficiency by 25%.”. Intelligent self-service.

Report 66

Report Self Service Customer Service Contact Center 66

Alida

OCTOBER 15, 2017

Asia is the fastest growing region in the world with rapid consumer evolution and growing digitally-minded young populations. The decade to come, coined “the age of authenticity,” will make the survey as we know it obsolete by 2025. Your customers are your competitive advantage; engage them, learn from them and respond to them.

Groups 100

Groups Competitive Advantage Customer Journeys Feedback 100

ModSquad

DECEMBER 2, 2021

A 2021 Statista report shows the growth ecommerce experienced during the pandemic is expected to continue through 2025. According to a survey from the National Retail Federation , 61% of consumers started purchasing holiday gifts well before the holiday weekend. Ecommerce is still doing the heavy lifting.

Ecommerce 52

Ecommerce Retail Sales Report 52

BirdEye

AUGUST 25, 2023

Studies project that social shopping revenue will account for about 80% of e-commerce sales by 2025. And unlike customers browsing products on Google, social media users are passively browsing and more likely to engage with your ads. You can post, schedule, and create the most engaging content from a simple easy-to-use dashboard.

Social Media 98

Social Media How To Ecommerce Advertising 98

TechSee

NOVEMBER 26, 2020

From navigation in NASA’s X-38 spacecraft back in 1998 to the debut of AR-based apps and immersive digital experiences, the real-world applications of augmented reality technology have evolved to impact the way people do business and engage with customers. Four Field Service Operating Models.

Self Service 109

Self Service Management Automotive Technology 109

BirdEye

APRIL 17, 2023

Recent statistics reveal the subscription economy will be a trillion-dollar economy by 2025. Another study indicates that 75% of organizations that sell directly to consumers will offer subscription services by 2023. This model offers convenience for the business and the consumer.

Customer Retention 98

Customer Retention Consumers Strategy Tips 98