SurveyGizmo

JULY 20, 2020

Welcome to the July 2020 edition of the SurveyGizmo Monthly Insider newsletter. Please provide your ideas and feedback using the survey at the end of the newsletter. Do you know which actions a survey response should trigger? called us a “freakishly good survey tool!” The post July 2020 appeared first on SurveyGizmo.

Survey 87

Survey Training Tips Course 87

SurveyGizmo

AUGUST 20, 2020

Welcome to the August 2020 edition of the SurveyGizmo Monthly Insider newsletter. Please provide your ideas and feedback using the survey at the end of the newsletter. There is no impact on your surveys or survey respondents. Support Tip of the Month: Plan Ahead Before Building a Survey. Learn More.

Net Promoter Score 92

Net Promoter Score NPS Case Study Survey 92

delighted

JULY 30, 2020

In this guide, we’ll break down easy-to-use survey types and suggest questions to include in your return-to-school pulse surveys to help prioritize feedback for a safe and comfortable start of the semester. Crafting your return-to-school survey. Customizable survey templates for return-to-school feedback.

Survey 83

Survey Resources Guidelines Feedback 83

SurveyGizmo

SEPTEMBER 24, 2020

Welcome to the September 2020 edition of the SurveyGizmo Monthly Insider newsletter. Please provide your ideas and feedback using the survey at the end of the newsletter. If you have an interesting story about using SurveyGizmo, or want to provide feedback on this issue, please reach out to us by filling out this quick survey.

NPS 98

NPS Customer Centricity Tips Survey 98

CXS

OCTOBER 5, 2020

It’s no surprise that survey and feedback tools are a popular choice when collecting information from consumers.

Measurement 130

Measurement Tools Feedback Survey 130

NetBase

AUGUST 17, 2020

Is your brand on track to best the competition as we round out 2020? We’ve uncovered that and more in our 2020 Global Social Media Market Survey report. The Social Media Analytics Survey Results. Be sure to download the 2020 Global Social Media Market Survey to learn more! How does that look exactly?

Social Media 56

Social Media Survey Marketing Analytics 56

Beyond Philosophy

DECEMBER 31, 2019

Here we go, beginning of 2020 and a whole new decade. With that in mind, I have some predictions for the trends in Customer Experience for 2020 and beyond. . In 2020, we are going to see continued development in these areas. . It is essential to reflect where we have been and where we want to go at this time of year.

Customer Experience 153

Customer Experience Effort Score Consulting Customer Experience Professionals 153

BlueOcean

MARCH 3, 2020

The Tier 2 team achieved 95% customer satisfaction for 12 months straight – validated by an impressive 40% response rate to post-contact CSAT surveys. The post Blue Ocean Wins 2020 Silver Stevie® Award appeared first on Blue Ocean. Learn more about the Stevie Awards at [link].

Contact Center 156

Contact Center Insurance Conference Customer Care 156

SurveyGizmo

JUNE 9, 2020

Welcome to the June 2020 edition of the SurveyGizmo Monthly Insider newsletter. Please provide your ideas and feedback using this survey. Yes, we are much more than great survey software. By surveying Chinese consumers, they believe they can better forecast when, if ever, the US will return to normal consumer-buying behavior.

Case Study 80

Case Study Roadmap Survey Course 80

SurveyGizmo

MAY 12, 2020

Welcome to the May 2020 edition of the SurveyGizmo Monthly Insider newsletter. Please provide your ideas and feedback using this quick survey. We’ve created two free surveys – The Employee Connection Pulse and The Return To Work Assessment – to help our customers engage with employees until it’s time to go back into the office.

Case Study 81

Case Study Employee Engagement Employee Experience CRM 81

SurveySparrow

OCTOBER 20, 2020

Thus, you can grow your business only strengthening your customer relationship(for which you will have to enhance your customer support surveys) and securing potential leads and profits. . So, from this, we can say customer support surveys are an essential factor to determine the success of your business. Customer Effort Score or CES.

Survey 52

Survey Net Promoter Score Effort Score Customer Satisfaction 52

Think Customers

AUGUST 4, 2020

At the start of 2020, many CEOs had modest to high growth goals for their organizations. Judith Aquino: According to the survey, most of the CEOs saw economic conditions improving in December 2020 or later. The post Survey: 67% of CEOs Expect to Hit Original 2020 Growth Targets appeared first on 1to1 Media.

Survey 52

Survey e-support Healthcare B2B 52

Forrester's Customer Insights

NOVEMBER 5, 2020

This year, I led my first custom survey research for Forrester, the 2020 State of Modern Technology Operations survey. We selected a random panel of 268 digital and IT professionals with day to day responsibility for operating digital systems. (We We also […].

Survey 69

Survey Technology System Customers 69

delighted

FEBRUARY 9, 2021

One of the most common questions we get from our customers is: What type of survey response rate can I expect? When doing some research, you’ll see a wide range of numbers on what a “good” or “average” survey response rate is. What is a survey response rate? What is a good survey response rate?

Survey 78

Survey NPS B2C B2B 78

Kustomer

FEBRUARY 5, 2021

2020 likely changed the CX industry for good, and there may be nothing more ill-advised than to ignore the lessons learned during the past year. An increase in inquiries was not the only challenge that CX organizations faced during the 2020 holiday season. What is already a stressful time of year, was now uncharted territory.

e-support 98

e-support Retail Customer Journeys Wait Times 98

Beyond Philosophy

DECEMBER 26, 2020

This is the Most Significant Thing We Learned in 2020! Like many people, we are not sad to see the year 2020 slip into the past. This episode, we share five significant insights that we gleaned from the notorious year 2020. Complete this short survey. The post This is the Most Significant Thing We Learned in 2020!

Consulting 104

Consulting Financial Customer Experience Technology 104

Zonka Feedback

AUGUST 21, 2020

Creating a survey can be a complicated process, but with a good Survey Software , it’s easy to create and deploy interactive surveys.

Software 59

Software Survey Healthcare Feedback 59

Integrity Solutions

JANUARY 18, 2021

Now that 2020 is in the rear view mirror, most of us are ready to bid good riddance to an incredibly tumultuous year and do our best to forget it. But before you barrel ahead into 2021 and look for signs of returning to the “good old days,” sales leaders and their teams have a lot to learn from 2020.

Sales 126

Sales Social Media Course B2B 126

CSM Practice

MAY 13, 2020

(Week of May 10, 2020). CSM Practice is now in its third week observing possible changes with the COVID-19’s effects on customer success management through our weekly survey. Last week, we amplified the survey with a focus on “Return to Work” plans and expectations.

Customer Success 83

Customer Success Survey Customers Trends 83

SurveyGizmo

AUGUST 20, 2020

Welcome to the August 2020 edition of the Alchemer Monthly Insider newsletter. Please provide your ideas and feedback using the survey at the end of the newsletter. There is no impact on your surveys or survey respondents. Support Tip of the Month: Plan Ahead Before Building a Survey. Is this information valuable?

Net Promoter Score 52

Net Promoter Score NPS Case Study Survey 52

ShepHyken

DECEMBER 21, 2020

My Comment: Vala Afshar is back with more information on the Salesforce 2020 State of Service report. Now you have the research from more than 7,000 people surveyed to back that up. Airline Customer Service Improved In 2020. Forbes) Airline customer service improved in 2020, rising to its highest level since 1994.

Customer Service 153

Customer Service Airlines Tips Customer Service Strategies 153

Perceptive

FEBRUARY 4, 2021

Last year, Perceptive surveyed 1000 New Zealanders about their Christmas spending intentions. As part of this study, Perceptive also ran a second post-Christmas survey with 1000 New Zealanders to see the difference between their reported data and actual transactions. This research was featured in Stuff.co.nz in 4 February 2021.

Tourism 52

Tourism Sports Retail Survey 52

Survicate

APRIL 10, 2020

The post Fun Survey Questions: How to Make it Enjoyable in 2020? appeared first on Survicate.

Survey 52

Survey How To Feedback 52

ChurnZero

JANUARY 28, 2021

2020 SaaS Awards Announced – Appealie Honors The Very Best in Software . . APPEALIE has announced the winners of the 2020 SaaS Awards, and ChurnZero is proud to be recoginized again for the third year in a row. . The 2020 APPEALIE SaaS Award winners are presented below. . OVERALL SAAS AWARD WINNERS.

Net Promoter Score 96

Net Promoter Score NPS Software Touchpoint 96

SurveySparrow

SEPTEMBER 20, 2020

Online surveys are the need of the hour. Considering the amount of online surveys people have been taking over the past decade, every organization – small or humungous are in need of a survey software. Because online surveys help you understand how your business is blooming. And you ask why?

Multi-Channel 81

Multi-Channel NPS Survey Software 81

Zonka Feedback

OCTOBER 28, 2020

Customer Satisfaction is the lifeline for the growth of any business. Without it, a business cannot not even survive for long, forget about growing and attaining good success. Happy and satisfied customers are the biggest promoters for any business.

Customer Satisfaction 93

Customer Satisfaction Survey Customers Feedback 93

BirdEye

DECEMBER 22, 2020

For Birdeye, the holiday season of 2020 is the gift that keeps on giving. Fresh off of winning more than a hundred brand new awards from G2 , we’re excited to announce that we’ve been named the best survey software for 2021 by Digital.com !

Software 83

Software Survey Customer Experience Management Loyalty 83

2020 Research

JANUARY 24, 2024

In this Article The Power of QualLink Get the Full Picture with External Survey Link Understanding the “Why” and the “What” When to Utilize QualLink and External Survey Link Hybrid Research, Simplified In today’s rapidly evolving business landscape, understanding consumer preferences and motivations is essential for success.

Survey 59

Survey Connections Consumers Video 59

Lithium

JANUARY 7, 2021

Khoros Kudos Awards 2020 Area. Created a new area in Atlas for the Khoros Kudos Awards 2020 including a homepage banner. Archived the Surveys TKB. We have archived the Survey TKB, which was in the Community Docs area, due to the feature being sunset. Group Hubs category in Configuring Community Features.

Groups 52

Groups Survey Feedback 52

Fox Metrics

JUNE 25, 2020

Marketing trends in 2020 call for a radical approach with fresh concepts. If you are ready to up your game, then you should check out the most-desired digital marketing trends in 2020. Recent data in 2020 attribute 50 percent of all online searches to voice-activated searches. Voice Search. Is it working? Social Media Stories.

Trends 111

Trends Marketing Social Media Advertising 111

CSM Practice

MAY 13, 2020

CSM Practice conducted a weekly survey to observe potential improvements with how the crisis impacted SaaS companies and customer success management teams. We have compiled the results of our 4-week survey. Our COVID-19 survey also focused on uncovering SaaS companies’ plans for returning to working in the office.

Customer Success 83

Customer Success Survey Conference Customer Retention 83

Zonka Feedback

SEPTEMBER 2, 2020

Be it sharing promotional messages, conducting marketing research, or even surveying your customers – everything is possible with Emails. Most businesses around the world consider Email as the preferred communication channel. According to Statista , there are more than 3.9

Survey 59

Survey Software Feedback Communication 59

Daniel Group

MARCH 26, 2020

We surveyed 2,400 customers for an equipment OEM with an extensive dealer network in North America. Unfortunately, using only the score as an incentive has several unintended consequences: Inevitably, arguments arise over whether to include or exclude individual surveys. Update: March 18, 2020. Update: March 23, 2020.

Strategy 59

Strategy NPS Net Promoter Score Virtual Call Center 59

Gainsight

DECEMBER 20, 2020

Specifically, the Customer Success world learned 10 important lessons in 2020: 1. 2020 was a stress test for recurring revenue businesses. As a CEO friend of mine remarked in March 2020: The things we’re doing in CS these days—and Gainsight is absolutely key to making it happen—are so freakin great. But we aren’t hiring!

Customer Success 69

Customer Success ROI Metrics Sales 69

C Space

MAY 7, 2020

The Brand Move Roundup – May 7, 2020. The $148 garment, designed “for what working from home really means in 2020, when you’re taking care of business at your job, but also checking off everything else on your to-do list,” apparently has “the stretch, comfort and ease of a sweatpant, with the polish and structure of a trouser.”.

Brands 52

Brands e-support Fashion Healthcare 52