Top 6 Customer Experience Best Practices for 2020

GetFeedback

The six CX trends that you can't ignore in 2020. Articles

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20 CX Commitments for 2020

Experience Investigators by 360Connext

2020 – a year of vision ! 20 Customer Experience Commitments for 2020. Happy 2020! The post 20 CX Commitments for 2020 appeared first on Experience Investigators. I’m weirdly excited about this year. See what I did there?).

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Live Chat Benchmark Data 2020

Comm100

We’ve summarized the key points of the report here, focusing not only on trends from 2019 but also on what we think will happen with live chat in 2020. Free Download: Live Chat Benchmark Report 2020. The post Live Chat Benchmark Data 2020 appeared first on Comm100.

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2020 Customer Experience: 20 Wishes

ClearAction

2020 Customer Experience: 20 Wishes Lynn Hunsaker. 2020 customer experience management is at a turning point. The post 2020 Customer Experience: 20 Wishes appeared first on Customer Value Performance. Get ahead by making significant turns yourself now.

2020 Database Strategies and Contact Acquisition Survey Report

As buyer expectations continue to heighten, marketing and sales teams are feeling pressured to deliver authentic messaging to buyers at every point of their customer journey. This report aims to highlight the current state of B2B database and contact acquisition strategies, and organizations’ goals to leverage data to fuel their go-to-market strategies in 2020 and beyond.

May 2020

SurveyGizmo

Welcome to the May 2020 edition of the SurveyGizmo Monthly Insider newsletter. The post May 2020 appeared first on SurveyGizmo. Each month, we will share product and solution news, use cases, and other helpful information. Is this information valuable?

The 2020 Guide for CX Goal Getters

NICE inContact

2020 holds massive potential for planning and achieving your CX goals! Because we have access to tremendous insight on what customers are looking for in service and brand experience in the coming year.

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Blue Ocean Wins 2020 Silver Stevie® Award

BlueOcean

The post Blue Ocean Wins 2020 Silver Stevie® Award appeared first on Blue Ocean. Blue Ocean, a world-leader in customer care solutions, was awarded a Silver Stevie® Award in the “Customer Service Team of the Year” category at the 14th annual Stevie Awards for Sales & Customer Service.

How Do You Solve 2020’s Most Common CX Problems? Start Here.

Experience Investigators by 360Connext

According to Forrester’s 2020 Predictions , 1 in 4 customer experience professionals will lose their job this year. The post How Do You Solve 2020’s Most Common CX Problems? Forrester, Oracle, and others predict plenty of customer experience challenges for the near future.

The State of B2B Customer Experience Report

GetFeedback

Our 2020 research reveals a new outlook on the CX space and how to thrive in it. Reports

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The ABC’s of Recruiting for Gen Z

Take a look around you at any given moment, and somebody is likely surfing the web on their phone. In 2020, society has fully immersed itself in the web and all it has to offer - and no one more so than those of Generation Z. With “Gen Zers” beginning to enter the workforce at entry-level positions, it’s crucial to understand that this generation operates differently from the last. With this caveat in mind, read on to learn how to adapt your recruiting strategy to appeal to this pool of potential employees.

April 2020

SurveyGizmo

Welcome to the April 2020 edition of the SurveyGizmo Monthly Insider newsletter. As of Monday, March 16, 2020, all SurveyGizmo employees are working from home. The post April 2020 appeared first on SurveyGizmo.

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Introducing Fake News Week 2020

Brandwatch CX

Fake News Week

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2020: Consumer Trends for the Auto Industry

Brandwatch CX

Consumer Trends 2020

TechSee recognized in Gartner Cool Vendors in CRM Customer Service and Support 2020 report for its significant advances in Computer Vision AI for customer service

TechSee

Gartner’s Cool Vendors in CRM Customer Service and Support report for 2020 is available to Gartner subscribers. Two years ago, we cracked open the champagne when Gartner named TechSee as a Cool Vendor in its CRM Customer Support and Service Report.

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The 2020 Data Intelligence Glossary for Recruiting and HR Professionals

As a recruiter, your goal is to place the right candidates at the right jobs or into ideal accounts. In today’s competitive marketplace, doing so is harder than ever. To build a candidate pipeline and keep the talent flowing into your agencies and organizations, it’s important to understand data-driven recruiting concepts to stay ahead of competitors.

Optimove iGaming Pulse – February 2020

Optimove

“The month of February brought about a slowdown for sports betting providers, with a clear decrease in the average deposit amount” The post Optimove iGaming Pulse – February 2020 appeared first on Optimove.

2020 Planning: Answers to Overcoming Budget Objections, Improving Experiences and Specialization

NICE inContact

We’ve just concluded 2020 Planning for Uncertain Times – Practical Tips for Contact Center Leaders, a great webinar series where our speakers discussed the can’t miss investments that you should be making.

Your Guide to Mastering CX in 2020

IntouchInsight

Are you looking for a way to turn your CX data into action? Is your CEM strategy optimized to meet your business objectives

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Why a CCXP cert should be in your 2020 plans

CloudCherry

But, 2020 is right around the corner, and you’re itching to up your game. The post Why a CCXP cert should be in your 2020 plans appeared first on CloudCherry. So, you’re pretty comfortable with your CX know-how…. You’ve been in the space. You’re putting in the daily work.

3 Signs You Need A Self-Service Consumer Insights Solution

Understanding consumers can be a complex task. Consumer research can be a lengthy process–whether it’s manual research or configuring and training first generation AI machines on what to look for in consumer feedback.

Opentalk 2020 goes vertical

Talkdesk

They are all featured presenters at Opentalk® 2020 , the premier customer experience (CX) event of the year! Opentalk 2020 is the perfect opportunity for you to share information with your peers! Join these industry experts and thousands more at Opentalk 2020!

Opening 2020 with Totango

Totango

Product update Jan 7, 2020 . Happy New year! I hope you all had a great time celebrating the new year with friends and family. . At Totango, we’re also celebrating our first release of the year. We are excited to continue bringing value to our customers and efficiency to your team. .

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Blue Ocean Named as Finalist in 2020 Stevie® Awards for Customer Service Success

BlueOcean

The post Blue Ocean Named as Finalist in 2020 Stevie® Awards for Customer Service Success appeared first on Blue Ocean.

CUSTOMER SERVICE TRENDS FOR 2020

Helpware

2019 was a year full of learning and rapid change, and as we’ve been lucky enough to be named the global leader in Customer Service by Clutch, we thought we’d take the time to share the top trends we’re seeing in Customer Service for 2020: #support Ask Experts #customer_experience

Why Smoking Costs Employers More Than They Realize

Your employees are smoking, and at a cost of $7,000 per year for each employee who smokes, that adds up - fast! This free report will show you how an effective cessation program pays for itself.

Customer Service Skills, Strategies, and Mindset For 2020

Michel Falcon Experience

These are the same three customer service skills that I will be sharing with my team in 2020. Make 2020 a pivotal year for you and your company. The post Customer Service Skills, Strategies, and Mindset For 2020 appeared first on Customer Experience Customer Service Keynote Speaker.

Top 5 reasons to attend Opentalk 2020, by Kathie Johnson

Talkdesk

Talkdesk’s CMO shares five reasons why you should attend Opentalk 2020, the premier CX conference, April 22-23 in San Francisco . The post Top 5 reasons to attend Opentalk 2020, by Kathie Johnson appeared first on Talkdesk.

How To Build Your Customer Experience Strategy By Asking Yourself These Three Questions [2020 Edition]

Michel Falcon Experience

If you want your company to grow in 2020 you have a myriad of different options: You can optimize your SEO to rank first for your respective search queries. 2020 and Beyond. I’ve leveraged customer experience strategies within my career for more than ten years now.

5 Customer Experience Trends For 2020

Feedbackly

In 2020, we will. The post 5 Customer Experience Trends For 2020 appeared first on Feedbackly. Insight 2020 2020 Trends AI Sentiment Analysis Augmented analytics customer experience ROI cx CX ROI Sentiment analysis Trends

Increased Customer Satisfaction and Lower Call Volume During Rapid Expansion

Learn how a customized support solution for a rapidly expanding company resulted in increased customer satisfaction and decreased support calls.

Our 10 (OK, 11) Favorite Sales Influencers of 2020

Integrity Solutions

Many sales influencers are doing great things, but we wanted to shine a spotlight on a few of our favorites, those whose viewpoints align well with ours and can help motivate you and your teams to perform better in 2020. .

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The Power of Moderation – A 2020 Perspective

Horizon CX

Here we are—January 2020—another new year just beginning—and an election year as well. Not to get overly political here, but as we are now in the election year 2020, I find myself in that contradictory space again and longing for some moderation among the candidates on both sides of the spectrum. The post The Power of Moderation – A 2020 Perspective appeared first on Horizon CX. Excitement abounds.

50+ Customer Engagement Statistics for 2020

ProProfs Chat

Customer Engagement Statistics 2020 Explained. Takeaway: The customer engagement statistics of 2020 definitely indicate that your business will have to work towards building stronger customer engagement strategies, especially when there are so many challenges along the way.

How to Build a Multi-Skilled CX Team

GetFeedback

The top 9 skill sets you need in your core customer experience team in order to succeed. Articles

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Vanilla Conversations: A Virtual Conference on May 19-21

Communities are important. They help us learn, grow, share and most importantly, connect—which is especially important during these difficult times. But creating great communities that serve this purpose, or any purpose, can be difficult to perfect, even for the seasoned community manager or enterprise organization. That's why we've created The Virtual Community Expo. Join Vanilla Forums for their free 3 day expo, where you'll hear from nearly 30 speakers on all things that matter in the community space. We can't meet in person, and so, this is where the conversation continues.

2020 Is the Year of Digital Omnichannel. Here’s What You Need to Know

Comm100

The post 2020 Is the Year of Digital Omnichannel. It seems like just yesterday that the customer service industry began transitioning from a multichannel to an omnichannel mindset. It was a shift backed by data—lots of it.