CX & NPS® Trends for 2020 – Influencers Edition
JUNE 1, 2017
The post CX & NPS® Trends for 2020 – Influencers Edition appeared first on CustomerGauge. Over the last half-decade the customer experience and Net Promoter Score® industry trends has changed as we know it. Customers have become increasingly empowered with technology and now demand a highly personalized and frictionless customer experience that meets their needs and expectations. In order to keep customer satisfaction and loyalty to a high standard, NPS® has […].