Top 6 Customer Experience Best Practices for 2020

GetFeedback

The six CX trends that you can't ignore in 2020. Articles

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Top 10 Customer Experience Posts of 2020

Kerry Bodine

And while it feels a bit odd to celebrate 2020 with a “Best of” post, I wanted to share the Bodine & Co. As 2020 unfolded, we all spent time wondering what our “new normal” would look like, both personally and professionally. It’s been… a year.

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The Top Alida Innovations of 2020

Alida

At the beginning of 2020, Vision Critical made the strategic decision, guided by new leadership , to continue to help brands deeply understand their customers AND make it easier for them to manage the end-to-end customer experience.

20 CX Commitments for 2020

Experience Investigators by 360Connext

2020 – a year of vision ! 20 Customer Experience Commitments for 2020. Happy 2020! The post 20 CX Commitments for 2020 appeared first on Experience Investigators. I’m weirdly excited about this year. See what I did there?).

2020 Database Strategies and Contact Acquisition Survey Report

As buyer expectations continue to heighten, marketing and sales teams are feeling pressured to deliver authentic messaging to buyers at every point of their customer journey. This report aims to highlight the current state of B2B database and contact acquisition strategies, and organizations’ goals to leverage data to fuel their go-to-market strategies in 2020 and beyond.

US Election 2020: Brandwatch’s Last Data Drop Before the Election

Brandwatch CX

US Election 2020

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2020 Customer Experience: 20 Wishes

ClearAction

2020 Customer Experience: 20 Wishes Lynn Hunsaker. 2020 customer experience management is at a turning point. The post 2020 Customer Experience: 20 Wishes appeared first on Customer Value Performance. Get ahead by making significant turns yourself now.

2020 CEP Award Nominations Open

Customercount

It has been announced that nominations will open for the 2020 Customer Engagement Professional (CEP) Award on December 1, 2020 and close on January 14, 2021. The post 2020 CEP Award Nominations Open appeared first on CustomerCount.

Live Chat Benchmark Data 2020

Comm100

We’ve summarized the key points of the report here, focusing not only on trends from 2019 but also on what we think will happen with live chat in 2020. Free Download: Live Chat Benchmark Report 2020. The post Live Chat Benchmark Data 2020 appeared first on Comm100.

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Customer Experience Lessons from 2020: Experts Chime In

Experience Investigators by 360Connext

I asked a few customer experience leaders to share their lessons on what 2020 can teach us. CX Lessons from 2020: Coalition, Resilience, & Collaboration. 2020 certainly provided plenty of opportunities for cross-functional support. What has 2020 taught you?

5 Essential Pieces of a Prospecting Solution

As organizations chase new revenue targets, B2B sales leaders must examine cutting edge prospecting solutions that proactively help reps identify, connect with, and close qualified buyers faster. This eBook aims to help B2B sales leaders better understand the five essential features your prospecting solution must include.

US Election 2020: The Impact of the Second Presidential Debate

Brandwatch CX

React US Election 2020

56

2020 Investments & the Customer Experience Priority

NICE inContact

Answering these questions for 2020 is even more difficult with the wild card variable of just what the economy will do in 2020. As the fiscal year 2019 draws to a close, most business leaders are forced to hoist a familiar bag of bricks, the strategic plan for the year ahead.

The 2020 Guide for CX Goal Getters

NICE inContact

2020 holds massive potential for planning and achieving your CX goals! Because we have access to tremendous insight on what customers are looking for in service and brand experience in the coming year.

Sales 156

August 2020

SurveyGizmo

Welcome to the August 2020 edition of the SurveyGizmo Monthly Insider newsletter. The post August 2020 appeared first on SurveyGizmo. Each month, we will share product and solution news, use cases, and other helpful information. Is this information valuable?

The Best Sales Forecasting Models for Weathering Your Goals

Every sales forecasting model has a different strength and predictability method. It’s recommended to test out which one is best for your team. This way, you’ll be able to further enhance – and optimize – your newly-developed pipeline. Your future sales forecast? Sunny skies (and success) are just ahead!

July 2020

SurveyGizmo

Welcome to the July 2020 edition of the SurveyGizmo Monthly Insider newsletter. For Summer 2020, reviewers identified SurveyGizmo as having the Highest User Adoption, being the Most Implementable Enterprise solution, and having the Best Results overall in the enterprise category.

US Election 2020: The Impact of the Second Presidential Debate

Brandwatch CX

React US Election 2020

52

New Buyer’s Resource: Use Cases in Gartner 2020 Critical Capabilities Report

NICE inContact

Gartner recently published the 2020 Critical Capabilities for Contact Centers as a Service research report and NICE inContact received among the four highest scores in all use cases. We believe that both use cases have even more relevance today and practical applications in 2020 and 2021.

September 2020

SurveyGizmo

Welcome to the September 2020 edition of the SurveyGizmo Monthly Insider newsletter. The post September 2020 appeared first on SurveyGizmo. Each month, we will share product and solution news, use cases, and other helpful information. Is this information valuable?

NPS 67

B2B Pocket Playbook: End-to-End Guide to Sales Enablement

Sales enablement is the strategic process of providing sales teams with the content, guidance, and mentorship needed to engage targeted buyers. It’s all about equipping sales professionals with the tools they need to put their best-selling foot forward. And if sales teams want to continuously sell better -- and faster -- their sales enablement process must have a game-winning strategy. It's time for you to start selling smarter - and hitting your sales number - with the best B2B database in the market. Get started today.

IBTM World Virtual 2020 goes live in a week

Storyminers

IBTM World Virtual takes place from 8 – 10 December 2020 and will incorporate three full days of one-to-one business meetings and a comprehensive programme of content. The post IBTM World Virtual 2020 goes live in a week appeared first on StoryMiners.

How to Deliver a Seamless Customer Experience in the New Normal

GetFeedback

How to rethink your omnichannel CX strategy for 2020 and onward as a response to the COVID-19 pandemic. Guides

US Election 2020: Brandwatch’s Last Data Drop Before the Election

Brandwatch CX

US Election 2020

Data 52

What’s New in the 2020 Survey of Business: Global CX Transformation

NICE inContact

The results are in from the latest survey of global customer experience leaders in the 2020 NICE inContact CX Transformation Benchmark, Business Wave.

Pressure Points: How to Ensure Your B2B Pipeline Passes Inspection

This eBook highlights best practices for developing a pipeline management process that helps sales leaders and their team C.L.O.S.E (you’ll see what we mean in this eBook) more revenue through data-driven prospecting, stage analysis, and subsequent sales enablement.

June 2020

SurveyGizmo

Welcome to the June 2020 edition of the SurveyGizmo Monthly Insider newsletter. The post June 2020 appeared first on SurveyGizmo. Each month, we will share product and solution news, use cases, and other helpful information. Is this information valuable?

May 2020

SurveyGizmo

Welcome to the May 2020 edition of the SurveyGizmo Monthly Insider newsletter. The post May 2020 appeared first on SurveyGizmo. Each month, we will share product and solution news, use cases, and other helpful information. Is this information valuable?

Best Chatbots – Top AI Chatbot Technology in 2020

Comm100

Best Chatbots 2020: Chatbot Providers that Stood Out of the Crowd. Ready to explore the best chatbots of 2020? As we near the close of 2020, companies are looking to make their operations more efficient without damaging the customer experience. By now, you likely already know.

How Contact Centres Have Evolved in 2020: Four CX Transformations You Can’t Miss

NICE inContact

2020 has transformed the way life looks both inside and outside the workplace, with a lasting impact that’s still affecting contact centres around the world.

Research Report: The State of Community Management

Online communities provide a wealth of benefits for organizations. In collaboration with the Community Roundtable, we have provided you with a comprehensive summary of The State of Community Management 2020. Get a free copy today!

Top Live Chat Best Practices for 2020

Comm100

The post Top Live Chat Best Practices for 2020 appeared first on Comm100. If you’re reading this, you likely have either just implemented live chat on your website or are thinking about it.

The 9 Best Email Support Ticketing Systems 2020 – Reviews & Comparison

Comm100

For your customer support to be great (or even just functional) in 2020, you need the systems to back it up. Without further ado, here are our top 9 help desk software and email ticketing solutions in 2020. Reviewers in 2020 have also criticized Comm100’s reporting.

Announcing The Winner of the C3 2020 Analytics Awards Program!

Calabrio

A powerful application of Calabrio ONE’s predictive analytics enabled Idaho Central Credit Union (ICCU) to increase its Net Promoter Score (NPS) by 19% in only 2 months in 2020, despite higher-than-average call volumes spurred by COVID-19.

Announcing Three Finalists for the C3 2020 Analytics Awards Program!

Calabrio

A powerful application of Calabrio ONE’s predictive analytics enabled Idaho Central Credit Union (ICCU) to increase its Net Promoter Score (NPS) by 19% in only 2 months in 2020, despite higher-than-average call volumes spurred by COVID-19.

[Live Webinar] Creating Delightful Customer Education Programs that Drive Business Outcomes

Speaker: Daniel Quick, Head of Customer Education, Asana

Every day, customers are faced with a multitude of different, often competing, priorities and your training program is no exception. It’s critical that both your content and your learning experience are highly engaging. In this Skilljar webinar, Daniel Quick, the Head of Customer Education at Asana, will share how he brings his background in game design into Customer Education, and help you do the same.

Top 21 eCommerce Influencers You Should be Following in 2020

Storyminers

The post Top 21 eCommerce Influencers You Should be Following in 2020 appeared first on StoryMiners. Mike Wittenstein has been recognized as a top eCommerce influencer! Congratulations Mike! Mike Wittenstein ( @mikewittenstein ).