Top 10 Customer Experience Posts of 2020

Kerry Bodine

And while it feels a bit odd to celebrate 2020 with a “Best of” post, I wanted to share the Bodine & Co. As 2020 unfolded, we all spent time wondering what our “new normal” would look like, both personally and professionally. It’s been… a year.

The Top Alida Innovations of 2020

Alida

At the beginning of 2020, Vision Critical made the strategic decision, guided by new leadership , to continue to help brands deeply understand their customers AND make it easier for them to manage the end-to-end customer experience.

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US Election 2020: Brandwatch’s Last Data Drop Before the Election

Brandwatch CX

US Election 2020

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20 CX Commitments for 2020

Experience Investigators by 360Connext

2020 – a year of vision ! 20 Customer Experience Commitments for 2020. Happy 2020! The post 20 CX Commitments for 2020 appeared first on Experience Investigators. I’m weirdly excited about this year. See what I did there?).

2020 Database Strategies and Contact Acquisition Survey Report

As buyer expectations continue to heighten, marketing and sales teams are feeling pressured to deliver authentic messaging to buyers at every point of their customer journey. This report aims to highlight the current state of B2B database and contact acquisition strategies, and organizations’ goals to leverage data to fuel their go-to-market strategies in 2020 and beyond.

Top 6 Customer Experience Best Practices for 2020

GetFeedback

The six CX trends that you can't ignore in 2020. Articles

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2020 CEP Award Nominations Open

Customercount

It has been announced that nominations will open for the 2020 Customer Engagement Professional (CEP) Award on December 1, 2020 and close on January 14, 2021. The post 2020 CEP Award Nominations Open appeared first on CustomerCount.

2020 Customer Experience: 20 Wishes

ClearAction

2020 Customer Experience: 20 Wishes Lynn Hunsaker. 2020 customer experience management is at a turning point. The post 2020 Customer Experience: 20 Wishes appeared first on Customer Value Performance. Get ahead by making significant turns yourself now.

Customer Experience Lessons from 2020: Experts Chime In

Experience Investigators by 360Connext

I asked a few customer experience leaders to share their lessons on what 2020 can teach us. CX Lessons from 2020: Coalition, Resilience, & Collaboration. 2020 certainly provided plenty of opportunities for cross-functional support. What has 2020 taught you?

Live Chat Benchmark Data 2020

Comm100

We’ve summarized the key points of the report here, focusing not only on trends from 2019 but also on what we think will happen with live chat in 2020. Free Download: Live Chat Benchmark Report 2020. The post Live Chat Benchmark Data 2020 appeared first on Comm100.

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8 Contact Center Trends to Watch in 2020

In this eBook, we’ll arm you with the research you need to inform areas of investment, and 8 quick tips you can use to improve your contact center’s performance now!

US Election 2020: The Impact of the Second Presidential Debate

Brandwatch CX

React US Election 2020

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2020 Investments & the Customer Experience Priority

NICE inContact

Answering these questions for 2020 is even more difficult with the wild card variable of just what the economy will do in 2020. As the fiscal year 2019 draws to a close, most business leaders are forced to hoist a familiar bag of bricks, the strategic plan for the year ahead.

US Election 2020: The Impact of the Second Presidential Debate

Brandwatch CX

React US Election 2020

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August 2020

SurveyGizmo

Welcome to the August 2020 edition of the SurveyGizmo Monthly Insider newsletter. The post August 2020 appeared first on SurveyGizmo. Each month, we will share product and solution news, use cases, and other helpful information. Is this information valuable?

Just launched! 2020 Customer Education Benchmarks and Trends Report

Based on a survey of more than 250+ external education teams, Skilljar has compiled this report on current trends including budgets, integrations, team structure, and more. In this report, see how companies across a variety of industries are building, optimizing, and measuring their training programs.

July 2020

SurveyGizmo

Welcome to the July 2020 edition of the SurveyGizmo Monthly Insider newsletter. For Summer 2020, reviewers identified SurveyGizmo as having the Highest User Adoption, being the Most Implementable Enterprise solution, and having the Best Results overall in the enterprise category.

The 2020 Guide for CX Goal Getters

NICE inContact

2020 holds massive potential for planning and achieving your CX goals! Because we have access to tremendous insight on what customers are looking for in service and brand experience in the coming year.

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New Buyer’s Resource: Use Cases in Gartner 2020 Critical Capabilities Report

NICE inContact

Gartner recently published the 2020 Critical Capabilities for Contact Centers as a Service research report and NICE inContact received among the four highest scores in all use cases. We believe that both use cases have even more relevance today and practical applications in 2020 and 2021.

September 2020

SurveyGizmo

Welcome to the September 2020 edition of the SurveyGizmo Monthly Insider newsletter. The post September 2020 appeared first on SurveyGizmo. Each month, we will share product and solution news, use cases, and other helpful information. Is this information valuable?

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The Connected Journey: Developing your Empathy to Strengthen Strategies for Customer Relations

Speaker: Esther Kieft, Delivery Manager (Group Technology) at Domino's Pizza Enterprises

It is well known that empathy is a key ingredient in creating lovable products, yet not all products offer the best customer experience. From meeting stringent deadlines to insufficient resources being available to carry out customer research, there is a range of reasons why customer empathy could be missing in product development. Join Esther Kieft, as she breaks down using empathy at a distance to evaluate the problems that customers are experiencing during this global health crisis.

IBTM World Virtual 2020 goes live in a week

Storyminers

IBTM World Virtual takes place from 8 – 10 December 2020 and will incorporate three full days of one-to-one business meetings and a comprehensive programme of content. The post IBTM World Virtual 2020 goes live in a week appeared first on StoryMiners.

US Election 2020: Brandwatch’s Last Data Drop Before the Election

Brandwatch CX

US Election 2020

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What’s New in the 2020 Survey of Business: Global CX Transformation

NICE inContact

The results are in from the latest survey of global customer experience leaders in the 2020 NICE inContact CX Transformation Benchmark, Business Wave.

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Best Chatbots – Top AI Chatbot Technology in 2020

Comm100

Best Chatbots 2020: Chatbot Providers that Stood Out of the Crowd. Ready to explore the best chatbots of 2020? As we near the close of 2020, companies are looking to make their operations more efficient without damaging the customer experience. By now, you likely already know.

The D&I Garden: Seeds of Innovation that Grow into Creative Breakthroughs

Speaker: Donald Fan, Senior Director of the Global Office of Culture, Diversity & Inclusion at Walmart Inc.

In the digital era, rife with uncertainty and ambiguity, innovation plays an essential role in sustaining organic growth and outperforming the global competition. Research proves time and again, there exists a robust bond between innovation and diversity & inclusion (D&I); our challenge is to help our leaders understand how to plant the seeds of innovation in the fertile D&I garden in order to drive a strategic and competitive advantage from the office and in the digital landscape.

June 2020

SurveyGizmo

Welcome to the June 2020 edition of the SurveyGizmo Monthly Insider newsletter. The post June 2020 appeared first on SurveyGizmo. Each month, we will share product and solution news, use cases, and other helpful information. Is this information valuable?

The 9 Best Email Support Ticketing Systems 2020 – Reviews & Comparison

Comm100

For your customer support to be great (or even just functional) in 2020, you need the systems to back it up. Without further ado, here are our top 9 help desk software and email ticketing solutions in 2020. Reviewers in 2020 have also criticized Comm100’s reporting.

How Contact Centres Have Evolved in 2020: Four CX Transformations You Can’t Miss

NICE inContact

2020 has transformed the way life looks both inside and outside the workplace, with a lasting impact that’s still affecting contact centres around the world.

May 2020

SurveyGizmo

Welcome to the May 2020 edition of the SurveyGizmo Monthly Insider newsletter. The post May 2020 appeared first on SurveyGizmo. Each month, we will share product and solution news, use cases, and other helpful information. Is this information valuable?

The Better Way to Onboard Customers

Speaker: Skilljar Experts

The best onboarding programs have a super power: they’re constantly improving. Here at Skilljar, we’ve learned a thing or two about onboarding, both by crafting our own experience, and by collaborating with the best Customer Education professionals in the world. In our upcoming webinar, we’re going to share these learnings with you.

Announcing The Winner of the C3 2020 Analytics Awards Program!

Calabrio

A powerful application of Calabrio ONE’s predictive analytics enabled Idaho Central Credit Union (ICCU) to increase its Net Promoter Score (NPS) by 19% in only 2 months in 2020, despite higher-than-average call volumes spurred by COVID-19.

Announcing Three Finalists for the C3 2020 Analytics Awards Program!

Calabrio

A powerful application of Calabrio ONE’s predictive analytics enabled Idaho Central Credit Union (ICCU) to increase its Net Promoter Score (NPS) by 19% in only 2 months in 2020, despite higher-than-average call volumes spurred by COVID-19.

NICE inContact CX Transformation Benchmark 2020: How the Coronavirus Shaped Customer Expectations

NICE inContact

The study polled more than 2,500 individuals in the United States, United Kingdom, Australia, and Canada during September 2020 – specifically consumers who had communicated with a company through a customer service experience in the last three months.

Top Live Chat Best Practices for 2020

Comm100

The post Top Live Chat Best Practices for 2020 appeared first on Comm100. If you’re reading this, you likely have either just implemented live chat on your website or are thinking about it.

Five Essential Pieces of a Prospecting Solution

As organizations chase new revenue targets, B2B sales leaders must examine cutting edge prospecting solutions that proactively help reps identify, connect with, and close qualified buyers faster. This eBook aims to help B2B sales leaders better understand the five essential features your prospecting solution must include.

Gartner Names NICE inContact a Leader in the 2020 Magic Quadrant for Contact Center as a Service

NICE inContact

NICE inContact has achieved the highest overall position for its ability to execute in the just released Gartner 2020 Magic Quadrant for Contact Center as a Service (CCaaS).