Currency Alliance

FEBRUARY 10, 2021

If a new CEO replaced you tomorrow, and had no previous connection to the current loyalty program, what changes do you think she would make? We hear loyalty leaders state all the time that they have embraced ‘best practices’. That’s right, loyalty programs should be a profit center.

Loyalty Programs 52

Loyalty Programs Loyalty How To Touchpoint 52

ShepHyken

DECEMBER 28, 2020

In contrast to a loyalty program, gifting is a cost effective way to achieve tangible and significant results. My Comment: Here is a fascinating article about loyalty and the customer experience. It turns out that loyalty programs that give you points for your business may be taking a second seat to the customer experience.

Customer Service 139

Customer Service Loyalty Programs B2B Competitive Advantage 139

Currency Alliance

FEBRUARY 10, 2020

One of the earliest loyalty programs came out of the grocery sector. Broadly speaking, most of the chains’ loyalty efforts have been in proprietary, albeit digitalized versions of the original S&H program: collecting in order to redeem for rewards, some digital couponing, and pushing out offers via a mobile app.

Loyalty Programs 52

Loyalty Programs Loyalty How To Hotels 52

ShepHyken

DECEMBER 7, 2020

Six Steps for Improving Customer Engagement and Loyalty by Genelle Kunst. Chain Store Age) Establishing a loyalty program is a fundamental first step to improving customer loyalty. My Comment: Want to build repeat business and customer loyalty? When you click on their images, their insights appear.

Customer Service 144

Customer Service Self Service eBook Loyalty Programs 144

Currency Alliance

DECEMBER 17, 2019

This is the blog version of our Loyalty Strategy Guide 2020. For a more engaging read, click here to Currency Alliance Loyalty Strategy Guide 2020. There was a mix of good and bad, for loyalty in 2019. More customers will want to earn more loyalty currencies – which is potentially fantastic for all brands.

Loyalty 64

Loyalty Strategy Loyalty Programs Travel 64

Ecrion

JUNE 18, 2020

But, building customer trust is one of the most crucial components of branding that you need to focus on in 2020. Incorporate a Loyalty Program. Loyalty programs will give them a feeling of exclusivity, leading to more repeat sales. The post 5 Ways to Build Customer Trust in 2020 appeared first on Ecrion.

Loyalty Programs 75

Loyalty Programs Sales Loyalty Customers 75

ShepHyken

FEBRUARY 24, 2020

(Digital Commerce) The recently revamped VIP program Zappos launched has helped the Amazon-owned retailer build stronger customer loyalty and increase conversion. My Comment: What drives loyalty? Is it a loyalty program with incentives to come back? Or, is it the experience? This works for virtually any business.

Customer Service 105

Customer Service Exceptional Customer Service Retail Ecommerce 105

C Space

JULY 21, 2020

The Brand Move Roundup – July 21, 2020. Digital growth is also responsible for accelerating the company’s loyalty program, Brandt noted. Brand Move Roundup – July 21, 2020. Brand Move Roundup – July 20, 2020. Brand Move Roundup – July 16, 2020. Brand Move Roundup – July 15, 2020. Read More.

Brands 52

Brands Transportation Sales Innovation 52

ShepHyken

APRIL 20, 2020

Loyalty programs boost businesses’ ability to keep customers by Jill Young Miller. Louis) In business, simple loyalty programs can strongly increase customer retention, Washington University in St. 7 Ways to Add More Value to Your Loyalty Program by Emily Rudin. Here are my top five picks from last week.

Loyalty Programs 64

Loyalty Programs Customer Service Rewards Programs Loyalty 64

C Space

JULY 2, 2020

The Brand Move Roundup – July 2, 2020. As the coronavirus pandemic has accelerated the adoption of digital technology in the consumer space, retail and pharmacy giant Walgreens Boots Alliance has turned to Adobe Experience Cloud to create personalized experiences for the 100 million members in its loyalty programs in the U.S.

Brands 52

Brands Airlines Policies Social Media 52

ShepHyken

MAY 4, 2020

But while reopening is the order of the day, re-marketing will be the order of 2020 as retailers try to transcend simple survival and get back on their feet. How Sephora & Others Use Customer Loyalty Programs To Drive Revenue by ReferralCandy. This turns a potentially daunting task into something much easier to manage.

Customer Service 95

Customer Service Contact Center Retail B2C 95

Currency Alliance

JUNE 16, 2020

While travel and retail brands have made a lot of progress in the last 24 months, the bulk of innovation has come from other consumer sectors – including media businesses, entertainment, and telecoms providers, which in recent years appeared to regard loyalty as a lost cause. Hybrid points programs.

Loyalty 52

Loyalty Innovation Travel Loyalty Programs 52

C Space

SEPTEMBER 21, 2020

The Brand Move Roundup – September 18, 2020. million public Xfinity Wi-Fi hotspots through the end of 2020, and it plans to extend free internet service to new customers on its Internet Essentials tier, which is designed for low-income customers, also through the end of the year. Brand Move Roundup – September 17, 2020.

Brands 40

Brands Sports Fashion Video 40

Currency Alliance

NOVEMBER 14, 2019

The overarching loyalty trend of 2020 will continue to be brands getting to grips with digital transformation. If that sounds like loyalty is late to the party, that’s not necessarily a bad thing. 2020, however, seems likely to be the year in which stars align for a more profitable, productive and open future for loyalty.

Loyalty 40

Loyalty Trends Loyalty Programs Hotels 40

SurveySensum

DECEMBER 16, 2019

Indonesian Customer Experience Trends to watch for in 2020. SurveySensum’s Customer Experience Trends Report, 2020 highlights 6 key CX trends that every company in Indonesia must know to reinforce a positive customer experience strategy: 1. Loyalty programs will be the Next Game Changer.

Trends 52

Trends Customer Experience Loyalty Programs Touchpoint 52

ProProfs Chat

MAY 6, 2020

Must-Read 53 Customer Experience Statistics for 2020 . While the above-mentioned customer experience statistics of 2020 help you learn what works well for a business when focusing on good customer experience, this one helps you learn what you actually should do to prompt your customers to return to your brand.

Customer Experience 66

Customer Experience Social Media e-support Comparison 66

ShepHyken

APRIL 6, 2020

(Zendesk) Read on for customer retention strategies and tips to build long-term relationships that improve your customer loyalty. My Comment: I’ve always preached that there are two types of loyalty programs. The other is more of a marketing program that rewards customers for coming back. Follow on Twitter: @Hyken.

Customer Service 75

Customer Service Loyalty Airlines Loyalty Programs 75

ShepHyken

MARCH 23, 2020

That said, when it comes to loyalty programs, the concept is valid. For information on The Customer Focus™ customer service training programs go to www.TheCustomerFocus.com. The post 5 Top Customer Service Articles For the Week of March 23, 2020 appeared first on Shep Hyken. Follow on Twitter: @Hyken.

Customer Service 71

Customer Service Loyalty Programs Customer Service Training Tips 71

LoyaltyPlus

MAY 18, 2020

Experts within the retail space have long believed 2020 will be a significant year of development, with loyalty at the core of digital commerce. LoyaltyPlus believes one of the main aspects to emerge from this global health crisis is that loyalty programs will evolve to match a very different trading environment.

Loyalty 52

Loyalty Brands Airlines Tourism 52

LoyaltyPlus

MAY 18, 2020

Experts within the retail space have long believed 2020 will be a significant year of development, with loyalty at the core of digital commerce. LoyaltyPlus believes one of the main aspects to emerge from this global health crisis is that loyalty programs will evolve to match a very different trading environment.

Loyalty 52

Loyalty Brands Airlines Tourism 52

ShepHyken

MARCH 23, 2020

That said, when it comes to loyalty programs, the concept is valid. For information on The Customer Focus™ customer service training programs go to www.TheCustomerFocus.com. The post 5 Top Customer Service Articles For the Week of March 23, 2020 appeared first on Shep Hyken. Follow on Twitter: @Hyken.

Customer Service 48

Customer Service Loyalty Programs Customer Service Training Tips 48

ShepHyken

DECEMBER 30, 2019

Harvard Business Review) More and more companies have loyalty programs — and for good reason. A recent industry report showed that loyalty program members not only spend more and remain customers longer but they are also more likely to spread positive word of mouth. Learn from 8 well-known marketing professionals.

Customer Service 111

Customer Service Self Service Social Media Customer Centricity 111

FiveStars

MAY 6, 2020

An update on the Flok loyalty program and app [2020] On April 1st, 2020, Flok, formerly known as LoyalBlocks, closed its doors. Flok was one of the largest customer loyalty, mobile app, and CRM platforms for local businesses. Started as mobile app-based, self-service loyalty […].

Loyalty 52

Loyalty Self Service Loyalty Programs CRM 52

Currency Alliance

NOVEMBER 17, 2020

If 2020 has taught us anything it is that diversification (or luck from being in the right sector) can be a lifeline. In November 2019 when we published the Top Trends for 2020 , we could not have known about the Covid-19 pandemic. Rebalancing loyalty program economics.

Loyalty 52

Loyalty Trends Loyalty Programs Travel 52

Comm100

JANUARY 21, 2020

Comm100’s 2020 Live Chat Benchmark Report found that about 5% of outbound chats are accepted by web visitors and turned into meaningful interactions with the brand. Comm100’s 2020 Live Chat Benchmark Report found that 74.5 Ask us about our free shipping codes!”). Remember: Think proactively.

Customer Journeys 209

Customer Journeys Social Media B2C Omni-Channel 209

Talkdesk

DECEMBER 18, 2020

Salesforce estimates that approximately 30% of all global holiday purchases in 2020 will be returned—about $280 billion worth of lost merchandise sales. Salesforce also forecasts a 30% increase in service demand for the 2020 holiday season. But that forecast could be on the low side for some retailers.

Retail 106

Retail Apparel Data Ecommerce 106

PK

MAY 12, 2020

It’s increasingly important that loyalty strategies continue to evolve with customer demand, which means companies looking to re-design or launch a mobile app should keep these guidelines in mind as they incorporate their loyalty programs. As a result, Starbucks ended Q1 fiscal year 2020 with 18.9 million active U.S.

Loyalty 52

Loyalty Loyalty Programs Apparel Guidelines 52

ShepHyken

APRIL 11, 2022

Your Loyalty Program Might Be Losing You Money by Raghuram Iyengar, Young-Hoon Park, and Qi Yu. Harvard Business Review) In February 2020, Panera Bread announced the Unlimited Sip Club and rocked the coffee world. My Comment: I’ve written that many loyalty programs are actually discount programs.

Customer Service 64

Customer Service Employee Engagement Customer Service Training Loyalty Programs 64

Qualtrics

FEBRUARY 20, 2020

Get the inside track from innovators at the world’s largest and most disruptive tech, media and telecom brands, industry experts, and the world’s experience management leaders at X4 Summit 2020. The post 24 must-see tech sessions at X4 2020 appeared first on Qualtrics. 16:00 // Weds, March 11. Building 'Best Places to Work'.

Government 32

Government Employee Experience Leadership Employee Engagement 32

Optimove

JANUARY 6, 2022

In 2018, The Loyalty Report – well – reported, that: 70% of customers are more likely to recommend brands with good loyalty programs. 77% are likely to stay with a brand with a loyalty program. 63% are prepared to modify their spending habits to maximize the benefits of a loyalty program.

Loyalty Programs 62

Loyalty Programs Ecommerce Advertising Loyalty 62

ShepHyken

FEBRUARY 26, 2018

My Comment: Here’s an interesting take on loyalty programs. In other words, maybe the member of the loyalty program would still be loyal without the program. In other words, maybe the member of the loyalty program would still be loyal without the program. by Nick Ismail.

Airlines 78

Airlines Customer Service Loyalty Programs Chatbots 78

Qualtrics

FEBRUARY 18, 2020

As you plan out your days at X4, here’s a look at some of the sessions we recommend to help you come away from the event with all the inspiration and practical tips you need to take your market research programs to new heights in 2020. The post Must-see market research sessions at X4 2020 appeared first on Qualtrics.

Marketing 29

Marketing Government Leadership Automotive 29

BlueOcean

MAY 13, 2021

Read on to discover the three principles of brand loyalty after COVID-19 shifted our buying behaviors (and one interesting exception to the rule.). In food and beverage alone, online sales in 2020 saw a 125% increase over the previous year. Thus, a major driver of brand loyalty throughout the last year has been value.

Loyalty 156

Loyalty Brands Ecommerce Average Handle Time 156

SurveySparrow

JANUARY 24, 2020

Conclusion: If you got a kick out of reading this and are on the verge of sending out NPS surveys, first, engage them at every place possible, from social media to usage of customer loyalty programs. The post 10 NPS Best Practices to Follow in 2020 appeared first on SurveySparrow.

NPS 52

NPS Survey Net Promoter Score Feedback 52

Currency Alliance

OCTOBER 12, 2021

Loyalty partnerships with complementary brands are the best way to create additional value, for customers and for your business. Depending on the maturity of your loyalty program, you may already have some program partners, or be a partner in somebody else’s program. I’m a case in point.

Loyalty 59

Loyalty Loyalty Programs Airlines Travel 59

SurveySparrow

JUNE 6, 2020

Do you assume that all loyalty programs are for customers? The post 30 Effective Techniques to Improve Employee Performance in 2020 appeared first on SurveySparrow. Your only job should be to delegate and ensure that your company is running in the direction based on your plans. . Offer incentives.

Training 52

Training ROI Resources Meeting 52

Comm100

JANUARY 21, 2020

Comm100’s 2020 Live Chat Benchmark Report found that about 5% of outbound chats are accepted by web visitors and turned into meaningful interactions with the brand. Comm100’s 2020 Live Chat Benchmark Report found that 74.5 Free Download: Customer Engagement 2020 White Paper. Ask us about our free shipping codes!”).

Customer Journeys 100

Customer Journeys Social Media B2C Omni-Channel 100