Storyminers
DECEMBER 3, 2020
The content programme will be available on all three days of the event and has been designed to reflect the key themes relevant to event professionals as our industry rebuilds and recovers post pandemic, including sessions focusing on leadership through change, technology and sustainability. For further information, visit www.ibtmworld.com.
Kustomer
FEBRUARY 5, 2021
2020 likely changed the CX industry for good, and there may be nothing more ill-advised than to ignore the lessons learned during the past year. An increase in inquiries was not the only challenge that CX organizations faced during the 2020 holiday season. What is already a stressful time of year, was now uncharted territory.
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Calabrio
JUNE 29, 2020
When nominations opened for the 2020 Star Tribune Top Workplace rankings in January, no one anticipat ed the changes that would impact us, come March. As we navigate the evolving world of work throughout 2020 and beyond , the time and effort we have put into building our culture will also carry us forward.
Kustomer
OCTOBER 20, 2022
2020 likely changed the CX industry for good, and there may be nothing more ill-advised than to ignore the lessons learned about holiday CX during that year. An increase in inquiries was not the only challenge that CX organizations faced during the 2020 holiday season. New Normal, New Challenges. New Normal, New Challenges.
ShepHyken
DECEMBER 14, 2020
CXM) The digital transformation of companies accelerated significantly in 2020. My Comment: As we end 2020 and head into 2021, there are plenty of experts sharing their predictions and spotting the trends that will help us provide a better CX experience. And, there are some interesting stats and facts included to support his comments.
Kustomer
DECEMBER 14, 2020
In 2020, the whole world went digital at a rapid pace. Many organizations are tapping into the power of technology to deliver on this digital shift, and scale without sacrificing their quality of support. Artificial intelligence still sparks some suspicion or nervousness that robots will take all of our jobs.
C Space
MAY 28, 2020
The Brand Move Roundup – May 27, 2020. American Well, also known as “ Amwell ,” sells its technology to large employers and health systems. Schoenberg said that some of the new funding will help ensure that American Well’s technology is robust enough to handle the increased usage.
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