Best Chatbots – Top AI Chatbot Technology in 2020

Comm100

We’ll cover some of the best AI chatbot technology in the field, then give you some tips on how to make your final decision. Best Chatbots 2020: Chatbot Providers that Stood Out of the Crowd. Ready to explore the best chatbots of 2020? By now, you likely already know.

Top 10 Customer Experience Posts of 2020

Kerry Bodine

And while it feels a bit odd to celebrate 2020 with a “Best of” post, I wanted to share the Bodine & Co. As 2020 unfolded, we all spent time wondering what our “new normal” would look like, both personally and professionally. It’s been… a year.

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Why Technology Won’t Help You Understand Your Customers

C3Centricity

Do you believe that using technology to understand customers is the only way today? In today’s data-rich environment I’m not really suggesting that you actually ignore data nor technology! The latest technology is not going to make up for your lack of thinking!

With CXone Technology, ECSI ‘Acts Like the Big Guys’

NICE inContact

The story of student loan servicer ECSI is a story of partnership and the sense of a higher mission, one of providing support to colleges and universities and of helping young people and their families navigate financial issues they may be encountering for the first time.

8 Contact Center Trends to Watch in 2020

In this eBook, we’ll arm you with the research you need to inform areas of investment, and 8 quick tips you can use to improve your contact center’s performance now!

2020 Customer Experience: 20 Wishes

ClearAction

2020 Customer Experience: 20 Wishes Lynn Hunsaker. 2020 customer experience management is at a turning point. It’s a new decade that will be characterized differently by social, economic, technology, legal and competitive forces. We have the technology to do this.

COVID-19’s Impact on Contact Centers has Leaders Rethinking Strategy, Technology and Business Continuity Plans

NICE inContact

The rise of COVID-19 has prompted many contact centers to embrace remote working amid stay-at-home orders and concern for employees’ health and safety.

The Future Of Technology And Innovation 2020

Forrester's Customer Insights

Age of the Customer business technology (BT) chief information officer (CIO) emerging technology Innovation technology-driven innovationThe pandemic has set a new standard for the pace of change.

Inform Your Decision to Move to Cloud Contact Center Technology – Latest Analysis from Omdia

NICE inContact

Moving to cloud contact center technology is not a question of if, but when. In 2020, 66% of companies are accelerating their move to the cloud as a result of the pandemic. When your contact center is ready for this transformation, Omdia has provided an important resource to help.

Adapt your CX strategy in 2021 using people, process, and technology

GetFeedback

Simplifying CX YouTube series video highlighting tips for building your 2021 customer experience strategy. Videos

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Five Essential Pieces of a Prospecting Solution

As organizations chase new revenue targets, B2B sales leaders must examine cutting edge prospecting solutions that proactively help reps identify, connect with, and close qualified buyers faster. This eBook aims to help B2B sales leaders better understand the five essential features your prospecting solution must include.

Guest Post: How Voice Technology Can Improve Customer Service

ShepHyken

She writes about how businesses can utilize modern voice technology to create a better experience overall for their customers. The good news is that in 2020, there is a huge range of tools at your disposal to help you advance your business’ customer support strategy.

IBTM World Virtual 2020 goes live in a week

Storyminers

The content programme will be available on all three days of the event and has been designed to reflect the key themes relevant to event professionals as our industry rebuilds and recovers post pandemic, including sessions focusing on leadership through change, technology and sustainability.

5 Ways to Leverage Technology to Reduce Call Center Costs

NICE inContact

Product Marketing Manager, discusses call center agent costs and how technology can be used to manage and mitigate these costs. In this video, the next in our series on Transforming Customer Experiences, Glen Remy, Sr.

Enhancing Remote Maintenance using Visual Technology

TechSee

Adding a visual element to these remote maintenance technologies will take the effectiveness of field service organizations to the next level, in terms of both preventative and corrective procedures. The post Enhancing Remote Maintenance using Visual Technology appeared first on TechSee.

The Recruiting Crossword Puzzle

Test your recruiter-brain with this crossword puzzle, which reveals the best ways to move forward in your efforts with every answer!

June 2020

SurveyGizmo

Welcome to the June 2020 edition of the SurveyGizmo Monthly Insider newsletter. The post June 2020 appeared first on SurveyGizmo. Each month, we will share product and solution news, use cases, and other helpful information. Is this information valuable?

Top Live Chat Best Practices for 2020

Comm100

Advances in technology and shifts in customer preferences mean live chat best practices are often changing. The post Top Live Chat Best Practices for 2020 appeared first on Comm100.

Self-Service in the Modern Call Center: Key Considerations for Technology and Strategy

NICE inContact

With technology’s rapid evolution, convenience and self-service from decades ago don’t quite measure up to today’s expectations. The days where a simple IVR system did the trick are long-gone. Today’s consumers want more convenience — and they’ll take their business elsewhere to get it.

Top 150+ Global Customer Experience Thought Leaders and Influencers of 2020

Storyminers

Customer Experience – The new focus of 2020! Customer Experience has become a top priority for businesses in 2020. The post Top 150+ Global Customer Experience Thought Leaders and Influencers of 2020 appeared first on StoryMiners. The Super-Heroes of Customer Experience are here!

Why B2B Contact and Account Data Management Is Critical to Your ROI

64% of successful data-driven marketers say improving data quality is the most challenging obstacle to achieving success. Given data’s direct impact on marketing campaigns, reporting, and sales follow-up, maintaining an accurate and consistent database is a top priority for B2B organizations. This latest eBook aims to help marketing leaders understand the impact of data management on their company’s ROI.

Self-Service in the Modern Call Center: Key Considerations for Technology and Strategy

NICE inContact

With technology’s rapid evolution, convenience and self-service from decades ago don’t quite measure up to today’s expectations. The days where a simple IVR system did the trick are long-gone. Today’s consumers want more convenience — and they’ll take their business elsewhere to get it.

NICE inContact Quality Assurance Engineering Manager on Women in Technology in Bolivia

NICE inContact

NICE inContact is a champion for diversity and inclusion in technology, and in honor of Women’s History Month and International Women’s Day on March 8th, we are showcasing some of the accomplished women in technology at NICE inContact.

The Technology Now Needed For Customer Service

Martin Hill-Wilson

I was challenged by Leigh Hopwood, the CCMA’s new CEO to provide a 90 second summary of technology needs in today’s service world. This is what was shared at the 2020 virtual awards. Continue reading The Technology Now Needed For Customer Service at BrainFood.

5 Female Pioneers in CX Technology to Follow in 2020

Smarter CX

Female pioneers in CX technology have been shaping the field since the earliest days and continue to create change and exciting new experiences, technology, and ideas. CX [link] — Blake Morgan (@BlakeMichelleM) February 11, 2020.

3 Mistakes Organizations Make While Developing ABM Programs

While B2B research suggests organizations are thriving through successful ABM programs, getting just one campaign off the ground is more difficult than it seems. From building an account universe to understanding to orchestrating sales and marketing alignment around touchpoint and messaging, there are a number of variables to consider before launching a program.

The engineered experience: Loyalty for technology consumer goods

Lenati

But programs like these present a challenge for technology consumer goods with companies who sell devices like […]. The post The engineered experience: Loyalty for technology consumer goods appeared first on PK.

Amazon introduces Just Walk Out technology in its new no-checkout-required retail concept

Storyminers

A combination of technologies (they say, the same ones used in self driving cars) are used to notice what you pick up and what you put in your cart or back. Companies that haven’t introduced new shopping technologies or a self-driving car can amaze their customers and shareholders too.

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2020 Marketing Technology Trends

SmartMessage Blog

2019 was a year where we experienced technology’s growing impact on marketing again. As we welcome 2020, we compiled MarTech trends that will continue to be on the scene for your interest. Technology will work even closer with marketing. In 2020, we will see more organizations getting advantage of these advances. Influencer marketing will be among the top strategies marketers prefer for attractive content in 2020 as well.

Top Business Challenges Companies Faced in 2020

transcosmos Information Systems

2020 was certainly not an ordinary year. This article provides a brief overview of the top business challenges companies faced in 2020. Expenses spent on digital transformation services and technologies are likely to increase in the upcoming years as well. Intro.

How Empathy, Creativity and Compassion Drive Results

Speaker: Rhonda Basler, Director of Customer Engagement, Hallmark Business Connections

You don’t need the latest, greatest CRM technology or data visualization tools. Using your innate empathy and applying that to your marketing and customer experience through emotional intelligence CAN be the game-changer you’re looking for. Join Rhonda Basler, Marketing Director of Hallmark Business Connections, to make your brand genuine and make it stick.

Live Chat Statistics 2020: Trends and Insights

Magellan Solutions

Over the years, technological advancements have innovated business communication. This support channel started as an alternative to email and phone call, but as time passes by, live chat statistics 2020 shows that it is one of the preferred communication channels of customers today.

The DevOps Hypothesis Is Sound – Introducing The 2020 State of Modern Technology Operations survey

Forrester's Customer Insights

This year, I led my first custom survey research for Forrester, the 2020 State of Modern Technology Operations survey. We selected a random panel of 268 digital and IT professionals with day to day responsibility for operating digital systems. (We

2 Key Technologies Contact Centers Need for WFH Agents

Upstream Works

Here are two key technologies contact centers need for work-from-home agents to thrive during the global pandemic. Technology #1: Omnichannel Contact Center Solutions. Therefore, the right technology is so important. Technology #2: AI and Analytics.

3 CX Influencers on Solutions to 2020’s Challenges [SAP SAPPHIRE NOW RECAP]

Experience Investigators by 360Connext

There’s never been a year quite like 2020. As the second half of 2020 arrives, there are ongoing challenges without apparent solutions. Business leaders are ready to face the challenges of the second half of 2020 and address them. Customer behaviors changed in 2020, too.

Are We Building Relationships That Will Last a Lifetime?

Speaker: Lauren Feehrer, President and Founder of LoyaltyCraft Consulting

Genuine connections between brands and consumers happen when empathetic team members are enabled with effective technology. To remain competitive in the next normal, we must examine how at the heart of digital transformation is consumer connection. Join Lauren Feehrer, Founder and President of LoyaltyCraft Consulting, to learn how the merging of empathy and technology can transform your Customer Experience.

Solving 2020’s CX Challenges: 3 Influencers from SAP SAPPHIRE Weigh In

Experience Investigators by 360Connext

There’s never been a year quite like 2020. As the second half of 2020 arrives, there are ongoing challenges without apparent solutions. Business leaders are ready to face the challenges of the second half of 2020 and address them. Customer behaviors changed in 2020, too.