2020: Consumer Trends for the Auto Industry

Brandwatch CX

Consumer Trends 2020

2020: Consumer Trends for the Restaurant Industry

Brandwatch CX

Consumer Trends 2020 Uncategorized

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2020: Consumer Trends for the Entertainment Industry

Brandwatch CX

Consumer Trends 2020 Uncategorized

Changes in Consumer Habits | Download the Report

IntouchInsight

Read about the findings from the large-scale survey we conducted in early May, on changes to consumer behaviors since the inception of COVID-19. Leveraging our platform, we received over 2000 responses and identified some pretty amazing findings

Report 195

Top 3 Ways to Conquer Virtual Retail Woes With Messaging

Today’s customers want to be met on the channel of their choice with experiences that are both personal and unique. Meeting these needs means delivering relevant experiences through the right technology such as messaging. Discover three ways to improve business outcomes by deploying messaging and AI. This quick read will help you discover strategies that help your brand stand out and go beyond customer expectations.

How Contact Centers are Rising to the Demands of Consumers Based from Home

NICE inContact

When history is written about the pandemic, there will be chapters on the increasing importance of customer service, adaptation, and the evolving role of contact centers in the quest to survive.

Deep Dive into NPS with the UK Consumer Study

MaritzCX

The Results Are In The UK Consumer Study produced by Bain & Company in partnership with MaritzCX is the first comprehensive annual survey of major UK industries and sub-industries, including Automotive, Travel, Logistics, Utilities, Technology and Media.

Study 284

Live Chat Benchmark Data 2020

Comm100

We’ve summarized the key points of the report here, focusing not only on trends from 2019 but also on what we think will happen with live chat in 2020. We’re in an age where consumers have a lot of power. Free Download: Live Chat Benchmark Report 2020.

Data 158

Changes in Consumer Habits | A Closer Look at the Restaurant Industry

IntouchInsight

In this report, we look at the implications that COVID-19 has had on consumer habits as they pertain to the consumption of take-out and dine-in food and beverages, as well as how the restaurant industry will need to adapt in order to meet new health and safety guidelines

2020 Insights: 4 Consumer Trends for the Hotel Industry

Brandwatch CX

Consumer Trends 2020

6-Step Guide to Operationalize a Consumer Connects Program

Why do consumer-centric organizations succeed? How can my company build a consumer connects program? Establishing a Connects Program is a great way to support your consumer insight initiatives. Learn how to do it with the right tools in Discuss.io's eBook.

Customer Experience Lessons from 2020: Experts Chime In

Experience Investigators by 360Connext

And the new conveniences like curbside pickup and contactless delivery are not just a temporary fix: 87% of consumers say businesses should continue to offer these options, according to the MedalliaZingle Special Report, COVID-19 & The Future of Commerce. . What has 2020 taught you?

New Research Digs Into Industries And Consumer Feedback Patterns

Experience Matters

In a previous post, I mentioned two reports from late last year that show the business value of CX, The ROI of CX and What Consumers Do After a Bad Experience. consumers and examine almost 300 companies over 20 industries. The XM Institute is kicking off the year with a research bang.

Protecting Your Brand by Harnessing the Power of Consumer Intent

IntouchInsight

Find out how to anticipate needs and understand consumer behaviour and intent as businesses are forced to shift away from their traditional sales model

Consumers? Online And In-Person Plans As The U.S. Heads Back To Business

Experience Matters

To understand consumer mindset entering into this new phase, we asked 10,000 U.S. consumers a number of questions about their attitudes and activities. As you can see in the two charts below: Consumers are worried. The post Consumers’ Online And In-Person Plans As The U.S.

Are We Building Relationships That Will Last a Lifetime?

Speaker: Lauren Feehrer, President and Founder of LoyaltyCraft Consulting

Genuine connections between brands and consumers happen when empathetic team members are enabled with effective technology. To remain competitive in the next normal, we must examine how at the heart of digital transformation is consumer connection. Join Lauren Feehrer, Founder and President of LoyaltyCraft Consulting, to learn how the merging of empathy and technology can transform your Customer Experience.

NICE inContact CX Transformation Benchmark 2020: How the Coronavirus Shaped Customer Expectations

NICE inContact

The annual Consumer Wave of the NICE inContact Customer Experience (CX) Transformation Benchmark Study dove deep into how the pandemic has shaped the way customers are interacting with contact centers.

What are consumer insights?

DemandJump

Consumer Insights

June 2020

SurveyGizmo

Welcome to the June 2020 edition of the SurveyGizmo Monthly Insider newsletter. Can China offer a roadmap for consumer spending in the US? By surveying Chinese consumers, they believe they can better forecast when, if ever, the US will return to normal consumer-buying behavior.

New Consumer Insights Reveal the Hidden Path to Purchase | Shawn Schwegman at ConnectCMO 2020

DemandJump

Consumer Insights

Why Virtual Retailers Must Master Messaging Right Now

Consumers may want contactless and convenient shopping experiences, but they value immediate, receptive service more. Successful retailers use messaging and chatbots to respond to and interact with customers in real-time to maintain loyalty and trust.

Forecasting Consumer Behavior with DemandJump

DemandJump

We specifically created our platform to provide real-time consumer insights marketers use to stay ahead of the trends in consumer behavior. Consumer InsightsIf forecasting was easy, everyone would trust the weather report and no one ever would have bought an eight track player.

Black Friday 2020: Are Consumers Moving Away from Sustainability?

Brandwatch CX

React

Changes in Consumer Habits | Implications for Convenience Stores and Gas Stations

IntouchInsight

As every industry is adapting to changes in consumer behaviour, we explore how COVID-19 has impacted convenience stores and gas stations.

May 2020

SurveyGizmo

Welcome to the May 2020 edition of the SurveyGizmo Monthly Insider newsletter. Managing vendor security assessments are time-consuming and cumbersome. The post May 2020 appeared first on SurveyGizmo.

Biggest Online Trends of 2020

DemandJump

But with a global pandemic defining 2020, and all that has come as a result of it, tracking the year’s trends is not really what matters now. Consumer Insights Organic Search Marketing Management Content Marketing

Top Live Chat Best Practices for 2020

Comm100

We all know how glued today’s consumers are to their smartphones, so it’s increasingly important that when you add live chat to your website, it’s also accessible and easy to use on mobile devices. The post Top Live Chat Best Practices for 2020 appeared first on Comm100.

The 9 Best Email Support Ticketing Systems 2020 – Reviews & Comparison

Comm100

For your customer support to be great (or even just functional) in 2020, you need the systems to back it up. Without further ado, here are our top 9 help desk software and email ticketing solutions in 2020. Reviewers in 2020 have also criticized Comm100’s reporting.

Food and Drink: How Eating and Drinking Habits Have Changed

Brandwatch CX

Commentary Consumer Insights Consumer Trends 2020 Coronavirus Covid-19 Food and drink News Research Retail Uncategorized

Types of Consumers: Who Buys and When

DemandJump

Consumer Insights

Budget or Bougie? Examining Airline Industry Trends For 2020

Brandwatch CX

Consumer Trends 2020 Uncategorized

The Importance of Consumer Behavior in Marketing

DemandJump

It's about meeting consumers' needs, understanding what makes them tick, and speaking to them in the ways that make them want to engage. In order to do this, marketers turn to a variety of reports, surveys, and tools to understand one thing - consumer behavior. Consumer Behavior

Driverless Cars: Are Consumers Ready?

QuestionPro Audience

Automotive Emerging Technologies Study , only 1 out of every 5 consumers was interested in a fully autonomous vehicle. Only 1 out of every 5 consumers was interested in a fully autonomous vehicle. Consumers may purchase fewer vehicles, meaning automakers and their suppliers could be forced to shed jobs.” Audience Consumer Insights QuestionPro Products Trending automation cars Consumer Driverless insight Research tesla uber

More Consumers Are Cautiously Accepting Artificial Intelligence (AI) enabled Customer Service Methods

NICE inContact

Artificial intelligence (AI) has been around for years, but it's the recent advances that have created so much buzz. These advances show that AI is making machines smarter in very visible ways, ranging from "smart homes" to lifelike robots making the rounds of late-night TV shows.

Summer 2020: COVID-19 Customer Response

Uplight

The summer of 2020 promises to pose unique customer experience challenges. Throughout the lockdown, we saw customers’ expectations from their electric utilities shift as consumers began to look to utilities to Read More.

Best Practices for Effective Email Customer Support in 2020

Comm100

Research shows that 91% of consumers use email daily. The post Best Practices for Effective Email Customer Support in 2020 appeared first on Comm100. Email is a foundational pillar of customer support.

Best Practices for Effective Email Customer Support in 2020

Comm100

Research shows that 91% of consumers use email daily. The post Best Practices for Effective Email Customer Support in 2020 appeared first on Comm100. Email is a foundational pillar of customer support.