How Do You Deliver Connected Experiences In the New Normal?

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Adapt your CX program to COVID-19 and continue to deliver great connected experiences. Articles

Keeping Up the Connections Required for Great Experiences!

Wired and Dangerous

Could this be a good time to strengthen your connections with your customers? How can you make a strong emotional connection with customers? We find the top component in terms of “return on experience” is delivering a strong personal connection.

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Stay Connected With Customers During Uncertain Times with Calabrio and Amazon

Calabrio

Staying connected and responsive to customers under these circumstances can be challenging; access to a cloud-based contact center can be critical to resolving the new influx of cases and maintaining business continuity. Stay connected and responsive to customers.

20 CX Commitments for 2020

Experience Investigators by 360Connext

2020 – a year of vision ! 20 Customer Experience Commitments for 2020. Co-creation sessions , customer advisory boards, or a simple conversation connects your customers with the outcomes they really want. Commit to finding ways to connect. Happy 2020!

Five Essential Pieces of a Prospecting Solution

As organizations chase new revenue targets, B2B sales leaders must examine cutting edge prospecting solutions that proactively help reps identify, connect with, and close qualified buyers faster. This eBook aims to help B2B sales leaders better understand the five essential features your prospecting solution must include.

Stay Connected to Your Virtualized Workforce with this Free Employee Connection Pulse Survey

SurveyGizmo

We are here to support you, which is why we are giving our customers free access to our new Employee Connection Pulse Survey. We developed this survey for our own people and are engaging with them weekly to better understand how we can make them feel more connected while working virtually.

IBTM World Virtual 2020 goes live in a week

Storyminers

IBTM World Virtual takes place from 8 – 10 December 2020 and will incorporate three full days of one-to-one business meetings and a comprehensive programme of content. The post IBTM World Virtual 2020 goes live in a week appeared first on StoryMiners.

May 2020

SurveyGizmo

Welcome to the May 2020 edition of the SurveyGizmo Monthly Insider newsletter. Staying connected to your employees is critical. The post May 2020 appeared first on SurveyGizmo. Each month, we will share product and solution news, use cases, and other helpful information.

Best Chatbots – Top AI Chatbot Technology in 2020

Comm100

Best Chatbots 2020: Chatbot Providers that Stood Out of the Crowd. Ready to explore the best chatbots of 2020? They connect to your knowledge base, and include semantic search capabilities, in order to provide a wealth of accurate responses to common inquiries.

What 2020 Has Taught Us (So Far) About the Power of Human Connection in Customer Success

ClientSuccess

There is no doubt that the first half of 2020 didn’t pan out quite as planned. These changes have been jarring in a few ways: First, many SaaS organizations pride themselves on (and sell their employees on) in-office perks and benefits that prioritize professional in-person connections.

The Connected Journey: Developing your Empathy to Strengthen Strategies for Customer Relations

Speaker: Esther Kieft, Delivery Manager (Group Technology) at Domino's Pizza Enterprises

It is well known that empathy is a key ingredient in creating lovable products, yet not all products offer the best customer experience. From meeting stringent deadlines to insufficient resources being available to carry out customer research, there is a range of reasons why customer empathy could be missing in product development. Join Esther Kieft, as she breaks down using empathy at a distance to evaluate the problems that customers are experiencing during this global health crisis.

Announcing The Winner of the C3 2020 Analytics Awards Program!

Calabrio

A powerful application of Calabrio ONE’s predictive analytics enabled Idaho Central Credit Union (ICCU) to increase its Net Promoter Score (NPS) by 19% in only 2 months in 2020, despite higher-than-average call volumes spurred by COVID-19.

Top Live Chat Best Practices for 2020

Comm100

Set up a p re-chat survey : Before connecting with an agent, set up a short pre-chat survey to understand what your customer’s issue is and streamline the conversation. The post Top Live Chat Best Practices for 2020 appeared first on Comm100.

5 Ways to Connect the Learner’s Journey to the Employee Journey

Experience Investigators by 360Connext

Here are five ways to create a cohesive employee experience by connecting learning to your employee’s journey overall. How does it connect to the overall mission and purpose of your organization? How does this learning opportunity connect to the customer experience?

How Do You Solve 2020’s Most Common CX Problems? Start Here.

Experience Investigators by 360Connext

According to Forrester’s 2020 Predictions , 1 in 4 customer experience professionals will lose their job this year. Look for ways to connect those dots first. The post How Do You Solve 2020’s Most Common CX Problems?

The D&I Garden: Seeds of Innovation that Grow into Creative Breakthroughs

Speaker: Donald Fan, Senior Director of the Global Office of Culture, Diversity & Inclusion at Walmart Inc.

In the digital era, rife with uncertainty and ambiguity, innovation plays an essential role in sustaining organic growth and outperforming the global competition. Research proves time and again, there exists a robust bond between innovation and diversity & inclusion (D&I); our challenge is to help our leaders understand how to plant the seeds of innovation in the fertile D&I garden in order to drive a strategic and competitive advantage from the office and in the digital landscape.

April 2020

SurveyGizmo

Welcome to the April 2020 edition of the SurveyGizmo Monthly Insider newsletter. As of Monday, March 16, 2020, all SurveyGizmo employees are working from home. Get your free Employee Connection Pulse survey. How can we stay connected when we aren’t together?

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Why You Should Attend Enterprise CONNECT 2020, March 30th - April 2nd

Cyara

A quick Google search for where the best US March vacation spots are will return a result of Florida, which is probably why the organizers of the upcoming enterprise communications and collaboration event – Enterprise CONNECT 2020 – chose the warm, sunny, and absolutely beautiful location of Orlando to host this must-attend conference!

Best Practices for Effective Email Customer Support in 2020

Comm100

This platform connects all your channels into a unified console, allowing the agent to see every customer conversation within one display, no matter the channel. The post Best Practices for Effective Email Customer Support in 2020 appeared first on Comm100.

Best Practices for Effective Email Customer Support in 2020

Comm100

This platform connects all your channels into a unified console, allowing the agent to see every customer conversation within one display, no matter the channel. The post Best Practices for Effective Email Customer Support in 2020 appeared first on Comm100.

The Impact of Direct Dials on Sales Productivity

Leveraging the latest industry research, this eBook highlights the impact of direct dial phone numbers on sales productivity with the goal of empowering reps to have more conversations with prospects, and consequently, schedule more meetings, increase opportunities, and close more business - fast.

2020 Vision – Ways to Connect L.E.S. in your New Year

Russel Lolacher

The year is 2020, and so should be your vision. Below I’ve included 20 suggestions in those three areas to help you build stronger connections for you, your organization and those you serve. Connect the work you do to its beneficial impact on others. Whether you do a lot of these suggestions, or just a few, it’s important to reassess your role in your organization’s leadership and how you connect with employees and customers.

Connectivity is King: The Most Important Technologies for 2020 and Beyond

Brandwatch CX

5 Top Customer Service Articles For the Week of December 28, 2020

ShepHyken

Gift Experiences Can Create an Emotional Connection With Customers by Wise Marketer Staff. The post 5 Top Customer Service Articles For the Week of December 28, 2020 appeared first on Shep Hyken.

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CMAD 2020 Contest Winners

Lithium

The judges went through all of the submissions for the CMAD 2020 Contest and have decided the winners of the Engage 2020 tickets. We look forward to seeing you both in Austin at Engage 2020 later this year. The wait is over everyone!

Buyer’s Checklist: How to Evaluate a B2B Contact Data Provider

Many organizations fail to properly evaluate vendors during the selection process. Download ZoomInfo’s data-driven eBook for guidance on effectively assessing the vendor marketplace. After reading, you’ll gain insight into the following components:

Customer Service Skills, Strategies, and Mindset For 2020

Michel Falcon Experience

These are the same three customer service skills that I will be sharing with my team in 2020. Make 2020 a pivotal year for you and your company. The post Customer Service Skills, Strategies, and Mindset For 2020 appeared first on Customer Experience Customer Service Keynote Speaker.

Solving 2020’s CX Challenges: 3 Influencers from SAP SAPPHIRE Weigh In

Experience Investigators by 360Connext

There’s never been a year quite like 2020. As the second half of 2020 arrives, there are ongoing challenges without apparent solutions. Connection, in all its forms, is still critical. Customer behaviors changed in 2020, too. The rest of 2020 will be no different.

3 CX Influencers on Solutions to 2020’s Challenges [SAP SAPPHIRE NOW RECAP]

Experience Investigators by 360Connext

There’s never been a year quite like 2020. As the second half of 2020 arrives, there are ongoing challenges without apparent solutions. Connection, in all its forms, is still critical. Customer behaviors changed in 2020, too. The rest of 2020 will be no different.

Connecting Vanilla to 2,000+ Apps with Zapier

Vanilla Forums

There are dozens of tools that power your business across all departments. As you adopt more of these tools, having these disparate applications to talk to one another and share information is central to automating workflows and ultimately increasing productivity.

6-Step Guide to Operationalize a Consumer Connects Program

Why do consumer-centric organizations succeed? How can my company build a consumer connects program? Establishing a Connects Program is a great way to support your consumer insight initiatives. Learn how to do it with the right tools in Discuss.io's eBook.

How to Connect Chatbots with Webhooks

kommunicate

Webhooks are an excellent way of connecting your app with external apps. In this post, we will see how you can connect chatbots with Webhooks. Connecting your chatbots with Webhook will help you robust and advanced workflows, where you can exchange data with [.].

Video: Consumers Energy Connected Experience In Action

Uplight

Consumers Energy, Uplight, and Google partnered to create a connected energy experience that helps Consumers Energy’s customers save money and energy–with a goal of giving away 100,000 free thermostats. The post Video: Consumers Energy Connected Experience In Action appeared first on Uplight.

50+ Customer Engagement Statistics for 2020

ProProfs Chat

Customer Engagement Statistics 2020 Explained. Takeaway: The customer engagement statistics of 2020 definitely indicate that your business will have to work towards building stronger customer engagement strategies, especially when there are so many challenges along the way.

Webinar: Building connected healthcare experiences

Lenati

On May 28, I’ll be hosting a webinar with my colleague Derek Phillips, Director of Content Strategy at PK, called Building Connected Healthcare Experiences to Come Back Stronger from the Pandemic , in conjunction with eHealthcare Strategy & Trends.

2021 Community Predictions

What does 2021 have in store for the community profession? Will these unprecedented times expedite the rise of branded communities? What can organizations do to ensure their business remains relevant? This year's community predictions have all the answers! 2020 was a year unlike any we've seen in our lifetimes. These challenges have pushed organizations to seek digital solutions to remain relevant and connect with their customers online. What impact has the global situation had on the community and what can we expect moving forward into 2021? This year's annual Community Predictions will provide you with everything you need to know to succeed in 2021.

Connective DX team members win Sitecore MVP Award

Connective DX

Posted on: January 31, 2020. January 31, 2020 – Boston, MA – Connective DX , a PK Company , and Sitecore Certified Platinum Partner, is excited to announce that two of its team members, Madhu Anbalagan and Jeff Cram, have been named Sitecore Most Valuable Professionals for 2020.