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20 CX Commitments for 2020

Experience Investigators by 360Connext

2020 – a year of vision ! 20 Customer Experience Commitments for 2020. Co-creation sessions , customer advisory boards, or a simple conversation connects your customers with the outcomes they really want. Commit to finding ways to connect. Happy 2020! I’m weirdly excited about this year. You got this.

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Creating Fans, Not Just Customers: Metro Bank’s Journey to Customer-Centricity

InMoment XI

They envisioned a landscape where exceptional customer service, inviting environments, and a commitment to personal connections prevailed over the conventional transactional approach. They placed a premium on personal connections while adapting to excel in online channels, ensuring a seamless transition for customers.

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Customer Service Trends 2020

TechSee

To help you plan, we’ve highlighted nine of the biggest customer service trends for 2020. In 2020, automation, Artificial Intelligence (AI) and Machine Learning are expected to have an even greater impact on contact center operations. Some estimates suggest that half of all online searches will be voice-based in 2020.

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IBTM World Virtual 2020 goes live in a week

Storyminers

Social Technologist and Futurist Cecilia MoSze Tham will explore the future of human connectivity and what that might mean for innovation in the events industry; and founder and managing partner at Storyminers and former e-visionary at IBM, Mike Wittenstein , will present ideas to help leaders gain support for their boldest ideas and strategies.

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The Connected Journey: Developing your Empathy to Strengthen Strategies for Customer Relations

Speaker: Esther Kieft, Delivery Manager (Group Technology) at Domino's Pizza Enterprises

July 23, 2020 at 1pm PDT, 4pm EDT, 9pm BST. The importance of customer empathy during a global health crisis with examples of how organisations have applied this successfully. How you can still get the necessary input when working remotely. Use Product Management Today’s webinars to earn professional development hours!

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Why You Should Attend Enterprise CONNECT 2020, March 30th - April 2nd

Cyara

A quick Google search for where the best US March vacation spots are will return a result of Florida, which is probably why the organizers of the upcoming enterprise communications and collaboration event – Enterprise CONNECT 2020 – chose the warm, sunny, and absolutely beautiful location of Orlando to host this must-attend conference!

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Solving 2020’s CX Challenges: 3 Influencers from SAP SAPPHIRE Weigh In

Experience Investigators by 360Connext

There’s never been a year quite like 2020. As the second half of 2020 arrives, there are ongoing challenges without apparent solutions. Connection, in all its forms, is still critical. Business leaders are ready to face the challenges of the second half of 2020 and address them. Accessibility is the experience.

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Are We Building Relationships That Will Last a Lifetime?

Speaker: Lauren Feehrer, President and Founder of LoyaltyCraft Consulting

Genuine connections between brands and consumers happen when empathetic team members are enabled with effective conversational messaging technology. To remain competitive in the next normal, we must examine how at the heart of digital transformation is consumer connection. October 22, 2020 at 11 am PDT, 2 pm EDT, 7 pm BST

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5 Essential Pieces of a Prospecting Solution

Is your team focused on building a reliable tech stack for 2020? As organizations chase new revenue targets, B2B sales leaders must examine cutting edge prospecting solutions that proactively help reps identify, connect with, and close qualified buyers faster.

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2021 Community Predictions

2020 was a year unlike any we've seen in our lifetimes. These challenges have pushed organizations to seek digital solutions to remain relevant and connect with their customers online. What can organizations do to ensure their business remains relevant? This year's Community Predictions has all the answers!

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The D&I Garden: Seeds of Innovation that Grow into Creative Breakthroughs

Speaker: Donald Fan, Senior Director of the Global Office of Culture, Diversity & Inclusion at Walmart Inc.

Donald Fan will show how to connect those dots. August 6th, 2020 at 9:30am PDT, 12:30pm EDT, 5:30pm BST By exploring scientific studies and corporate practices from Walmart Inc., This is a session you don't want to miss!