Alliance by IFS

APRIL 22, 2019

Astea will join field service management software vendors at Field Service Palm Springs, April 23–26, to showcase Alliance Enterprise™, the updated version of its award-winning service management and mobility platform. HORSHAM, PA (April 16, 2019) — Astea International Inc., Enhanced Integration Capabilities.

Software 77

Software Management Roadmap Conference 77

NICE inContact

AUGUST 23, 2019

While both generations have commonalities, it’s important to recognize the differences and how to cater your performance management strategy to their unique needs and preferences. Both generations are tech-savvy, but each rely on technology differently. Millennials pioneered the internet, texting, and emailing.

Contact Center 137

Contact Center Gamification Management Social Media 137

NICE inContact

AUGUST 23, 2019

While both generations have commonalities, it’s important to recognize the differences and how to cater your performance management strategy to their unique needs and preferences. Both generations are tech-savvy, but each rely on technology differently. Millennials pioneered the internet, texting, and emailing.

Contact Center 136

Contact Center Gamification Management Social Media 136

CSM Magazine

MARCH 14, 2024

Environmental management company Green Spark is using the latest cloud and mobile technology to boost sustainable business growth. Green Spark introduced the BigChange job management system to improve the flow of information between field staff, using the mobile app, and the back-office.

Management 52

Management CRM e-support Customer Relationship Management 52

Alliance by IFS

JUNE 27, 2019

Mobile Technologies Drive Field Service Success. It’s a time of changing trends – both in emerging technologies and service delivery. It’s a fact that technology is rapidly changing and improving. This is something that modern technology enables. Welcome to the new era of service.

Exceptional Customer Service 86

Exceptional Customer Service Technology Connections Analytics 86

BirdEye

OCTOBER 31, 2023

Choosing the best reputation management company for your business can boost your online reputation, amplify positive feedback, and effectively handle any negative remarks. Here’s a guide on choosing the right reputation management company for your business in 2023, featuring a list of the top 7 reputation management companies.

Company 111

Company Management Social Media How To 111

Alliance by IFS

AUGUST 16, 2019

Astea showcases its new integrated field service management and Internet of Things solution at Booth #200. Amelia Island, FL (August 16, 2019) — Astea International Inc., Software AG envisions a connected world in which everything is communicating, connected and generating data. About Astea International.

Software 77

Software Conference Customer Satisfaction Connections 77

North Highland

APRIL 2, 2019

A few weeks ago, I joined fellow industry leaders at the Healthcare IT Connect Summit in Baltimore for a compelling dialogue around the future of health IT. CMS provided some example “Outcomes” for EVV, Pharmacy Benefit Management (PBM) and Eligibility & Enrollment programs.

Healthcare 60

Healthcare Connections Data Policies 60

TechSee

FEBRUARY 19, 2019

As the biggest mobile trade show of the year, MWC Barcelona 2019 is an event not to be missed. This year’s theme, “Intelligent Connectivity,” focuses on highly contextualized and personalized experiences , delivered when and where customers want them. MWC Barcelona 2019 Self-Service Sessions not to be missed. In a nutshell.

Self Service 95

Self Service Innovation Telecommunications Consumers 95

Lumoa

SEPTEMBER 30, 2022

This includes an ever-changing landscape, increasing competition, and new technologies, among many other variables. . Now, banks are not only expected to provide immediate assistance but also to adopt real-time payment technologies. According to PwC’s data, direct or digital banks now hold 20% of the market share, doubling since 2019.

Banking 236

Banking Customer Experience Self Service Financial 236

AWS Machine Learning

MARCH 31, 2023

Government departments and businesses operate contact centers to connect with their communities, enabling citizens and customers to call to make appointments, request services, and sometimes just ask a question. Also, the introduction of federal REAL ID requirements in 2019 resulted in increased call volumes from drivers with questions.

Self Service 76

Self Service Virtual Agent Connections Contact Center 76

Alliance by IFS

JULY 11, 2019

In this first video in the video series based on the State of Service 2019 report, we’ll discuss how field service organizations (FSOs) are transforming and providing excellent customer service by leveraging improved management tools that have strong mobile capabilities and keep the entire workforce connected.

Customer Satisfaction 88

Customer Satisfaction Customer Centricity Video Trends 88

Alliance by IFS

APRIL 16, 2019

Astea to showcase its updated field service management and mobility platform at Field Service Palm Springs April 23 – 26. HORSHAM, PA (April 16, 2019) — Astea International Inc., HORSHAM, PA (April 16, 2019) — Astea International Inc., Enhanced Integration Capabilities. New and Improved Mobile Applications.

Roadmap 92

Roadmap System Travel Management 92

CSM Magazine

SEPTEMBER 21, 2023

Angloco, the manufacturer of fire fighting and rescue vehicles and equipment, is using a cloud-based job management system and mobile app to support growth. By replacing paper worksheets and job cards with end-to-end digital workflows, Angloco has greatly reduced the time and resource taken to manage its rapidly expanding service team.

Management 59

Management Customer Relationship Management CRM Fashion 59

Oracle

SEPTEMBER 20, 2019

How has customer experience (CX) technology evolved to play a larger role in making sure you have as much fun as possible under a canopy of foliage? Now it’s possible for the cabin’s owner to remotely unlock the door using a connected smart lock. Autumn is in full swing, which means fall activities are back on the menu.

Technology 58

Technology Trends System Course 58

Oracle

MARCH 11, 2020

Female pioneers in CX technology have been shaping the field since the earliest days and continue to create change and exciting new experiences, technology, and ideas. Sioban Massiah is a Partner Experience Manager at Twitter, where she focuses on creating outstanding experiences for the company’s partner organizations.

Customer Journeys 83

Customer Journeys Technology Chief Customer Officer Video 83

Alliance by IFS

AUGUST 7, 2019

To ensure the 2019 Field Service Conference addresses the industry’s top challenges, Worldwide Business Research (WBR), who hosts the event, spent six months researching and designing a detailed agenda focused on participants’ pain points. 2019 will be no exception. Astea Is a Global Leader in Field Service Management Solutions.

Conference 70

Conference Self Service Competitive Advantage Software 70

Alliance by IFS

JULY 26, 2019

Astea’s North America team is proud to sponsor and participate in WBR’s Field Service Amelia Island 2019 on August 19-21 in Amelia Island, FL. The post Meet Astea at Field Service Amelia Island 2019 appeared first on Astea. Can’t make it to the conference? Request a private demo today!

Meeting 83

Meeting Conference Software Analytics 83

Comm100

JUNE 15, 2022

Just as live chat was a technological leap over telephone communication and is proving to be the most essential of all channels, chatbots are the latest technological milestone in customer support. In 2019 however, they launched a new customer-facing product, which meant a huge increase in their customer base.

Chatbots 197

Chatbots Industry Customer Service Wait Times 197

Bold360

DECEMBER 19, 2018

We saw companies, like ours, making the technology much more approachable and as a result, there were some really great real-world successes. So what can we expect for 2019? Here are my thoughts: 2019 and the rise of the AI-enabled personal assistant. 2019 will be the year that consumers stop compromising.

Chatbots 78

Chatbots Consumers Employee Experience Technology 78

CSM Magazine

AUGUST 7, 2023

Crucial Engineering is underpinning a UK-wide expansion of its aluminium and automation business with the BigChange job management system which live links field engineers to back-office support staff using a mobile app. “Using BigChange we have had the working practices and management structure of a much bigger company from the start.

System 52

System Management Customer Relationship Management CRM 52

Oracle

DECEMBER 12, 2019

The business world’s relentless focus on customer experience (CX) continued around the globe in 2019, and CX experts and business leaders captured their experiences in thought-provoking customer experience quotes. ” – Dainah Kibera, Sales Operations Manager, Kenya Airways, in an interview with SmarterCX.

Customer Experience 58

Customer Experience Competitive Advantage Customer Care Customer Journeys 58

SurveySparrow

OCTOBER 10, 2019

Dreamforce 2019 is round the corner and we can’t keep calm! Here’s an article that has the answers to all your questions concerning Dreamforce 2019. Here’s an article that has the answers to all your questions concerning Dreamforce 2019. It is nothing less than a huge festival of technology. Yes, we do too!

Conference 73

Conference Course Hotels Innovation 73

Alliance by IFS

JUNE 14, 2019

The Aberdeen State of Service 2019 Report names customer retention as one of the most important factors defining best-in-class field service organizations (FSOs). Field service management (FSM) solutions can help you achieve a competitive edge in winning and keeping today’s more selective consumers by: collecting actionable data.

Customer Experience 91

Customer Experience Management Customer Retention Social Media 91

Alliance by IFS

SEPTEMBER 27, 2019

David Douglas, VP Service Management, Scientific Games. Panelists: : Natalie Chury, Applications Manager, ABM ; Nicol Reeves, Project Manager Strategic Solutions, ABM ; Darlene Stonewall, Project Manager, Park Place Technologies ; Adam Heaney, Field Service Engineer, Park Place Technologies.

Software 50

Software User Experience Technology Culture 50

ChurnZero

JANUARY 4, 2019

Let’s talk 2019 predictions. But what if you could have a better idea of the changes 2019 has in store for Customer Success professionals? As the chatbot craze subsides, I anticipate behind-the-scenes AI to become a major trend in 2019. In 2019, not only will this trend increase, it will become much more mindful.

Customer Success 73

Customer Success Self Service Chief Customer Officer Trends 73

Oracle

FEBRUARY 12, 2019

Oracle Modern Customer Experience 2019 will take place March 19-21 at the Mandalay Bay Convention Center in Las Vegas, with 100+ planned sessions focusing on the hottest topics in customer experience. Over 10 of these sessions will focus specifically on cross-cx trends and technologies. How to Be a Storytelling Marketer.

Customer Experience 71

Customer Experience Conference Chatbots Analytics 71

Calabrio

JULY 25, 2019

Beyond the inherent value our technology delivers every day, forward-thinking contact center leaders prove time and again there are no limits on the dramatic business change that can be ignited when Calabrio ONE is used in new and innovative ways.

Contact Center 153

Contact Center Abandon Rate Innovation Government 153

Russel Lolacher

JUNE 5, 2022

In this episode of Relationships at Work, Russel chats with technology service leader and speaker Brandon Caudle on the pros and cons of communication technology at work. Connect with Brandon on his platforms: Website. How knowledge transfer and culture can benefit from communication technology. PLAY AND SUBSCRIBE.

Communication 93

Communication Technology Employee Engagement Culture 93

Calabrio

JULY 28, 2020

As companies are adjusting to the new way of working in 2020, the Society of Workforce Planning Professionals has recognized three Calabrio customers as finalists for their Workforce Management Professional of the Year Award. Rackspace pairs Calabrio WFM with Amazon Connect PBX for modern contact center forecasting and resource planning.

Net Promoter Score 200

Net Promoter Score Contact Center CRM Resources 200

Oracle

FEBRUARY 5, 2019

In honor of Valentine’s Day this month, I asked some of the most brilliant CX thought leaders about what they LOVE about CX in 2019, and where practitioners should focus their time and attention. What CX Leaders LOVE in 2019. My wish for 2019 is to have leaders put their skin in the game. And, I’ll do you one better.

Customer Experience 92

Customer Experience Leadership Customer Journeys Customers 92

ShepHyken

AUGUST 12, 2019

Wall Street Journal) Technology lets companies see how badly they can treat consumers, right up until the moment they bolt. Calculating the ROI of CX: Complete Guide 2019 [Includes Spreadsheets] by Alyona Medelyan. Drucker (or Deming) said, “You can manage what you don’t measure.” Everyone Hates Customer Service. This Is Why.

Customer Service 95

Customer Service ROI Customer Service Training CRM 95

Kerry Bodine

JUNE 5, 2019

Two weeks ago, I delivered a webinar called “The Path To Journey Management” in partnership with Intouch Insight , a CX management solutions provider. I hope you’ll watch the webinar if you haven’t already — and that you’ll find the answers below helpful on your own path to journey management. Journey Managers.

Customer Journeys 136

Customer Journeys Management Touchpoint Banking 136

NICE inContact

SEPTEMBER 30, 2019

Business in 2019 looks dramatically different than it did 30 years ago. The reality is, with the right call center software and workforce optimization technology, teleworking can be a win-win for both the organization AND the employee. You need the technology infrastructure to make it a reality.

Contact Center 136

Contact Center Gamification Call Center Competitive Advantage 136

Thematic

MAY 22, 2019

I really liked the way Andrew Million from ThyssenKrupp Elevator put it: “We get to connect the dots into one bigger picture”. CXPA 2019 – Source. CX professionals at CXPA 2019 – Source. The post The 3 Biggest Challenges Facing CX Teams In 2019 appeared first on Thematic. Turn the CFO into your biggest ally.

Exercises 97

Exercises ROI Conference Video 97

Comm100

SEPTEMBER 28, 2021

We’ll look at the challenges that led these organizations to change and the benefits they’ve seen through the adoption of new customer service channels and technologies. The existing channels that LMCU had in place included phone, email, and online banking, and they wanted a modern solution to let customers connect more flexibly.

Customer Service 215

Customer Service Chatbots Banking Engagement 215

ShepHyken

MAY 12, 2019

My Comment: I’ve always cautioned that companies jumping into digital customer service solutions should be careful not to become so enamored with the technology that they lose their human and emotional connection with their customers. Seven Tips For Successful Customer Loyalty Programs In 2019 by Sallie Burnett.

Chatbots 91

Chatbots Loyalty Programs Customer Service Return on Investment 91