TechSee

JANUARY 2, 2019

If you’re in the Smart Home or Smart City business, CES 2019 is a must visit. CES 2019 Smart Home Sessions Not to be Missed. This session addresses the voice-first experience including adoption and crossover strategies in smart home and connected entertainment. Scott Harkins, VP and GM, Smart Home Technology, Resideo.

Innovation 174

Innovation Entertainment Knowledge Base Technology 174

Connective DX

JANUARY 31, 2020

January 31, 2020 – Boston, MA – Connective DX , a PK Company , and Sitecore Certified Platinum Partner, is excited to announce that two of its team members, Madhu Anbalagan and Jeff Cram, have been named Sitecore Most Valuable Professionals for 2020. It is categorized into four areas: Technology, Strategy, Commerce, and Ambassador.

Connections 80

Connections Conference Healthcare Groups 80

Alliance by IFS

JUNE 27, 2019

Mobile Technologies Drive Field Service Success. It’s a time of changing trends – both in emerging technologies and service delivery. It’s a fact that technology is rapidly changing and improving. This is something that modern technology enables. Welcome to the new era of service.

Exceptional Customer Service 86

Exceptional Customer Service Technology Connections Analytics 86

Oracle

APRIL 1, 2019

In 2019, there’s a fundamental shift in the way brands think about omnichannel, as every part of the CX becomes crucial. There will be more ways for customers to connect to the company, but so what? Customers don’t care about terminology; all they care about is being able to connect with the brand however they want to.”

Omni-Channel 108

Omni-Channel Customer Experience Touchpoint B2C 108

Kustomer

DECEMBER 20, 2019

The final days of 2019 are drawing to a close, and that means it’s time for Kustomer’s year-end wrap up. Here are some of the most memorable highlights: Top Customer Service Trends of 2019. Unfortunately, the two terms have almost become interchangeable, with many companies and technology providers conflating them.

e-support 93

e-support Omni-Channel Case Study Comparison 93

North Highland

APRIL 2, 2019

A few weeks ago, I joined fellow industry leaders at the Healthcare IT Connect Summit in Baltimore for a compelling dialogue around the future of health IT. So, it was great to hear that Julie Boughn, Director, Data and Systems Group at CMS declared 2019 as the “Year of Data Quality.”

Healthcare 60

Healthcare Connections Data Policies 60

TechSee

FEBRUARY 19, 2019

As the biggest mobile trade show of the year, MWC Barcelona 2019 is an event not to be missed. This year’s theme, “Intelligent Connectivity,” focuses on highly contextualized and personalized experiences , delivered when and where customers want them. MWC Barcelona 2019 Self-Service Sessions not to be missed. In a nutshell.

Self Service 95

Self Service Innovation Telecommunications Consumers 95

Alliance by IFS

AUGUST 16, 2019

Amelia Island, FL (August 16, 2019) — Astea International Inc., One of the key themes of Field Service Amelia Island 2019 is exploring how service organizations can provide better service and business outcomes by leveraging IoT data ,” said Emily Hackman, Executive Director of Global Marketing at Astea International.

Software 77

Software Conference Customer Satisfaction Connections 77

Oracle

SEPTEMBER 20, 2019

How has customer experience (CX) technology evolved to play a larger role in making sure you have as much fun as possible under a canopy of foliage? Now it’s possible for the cabin’s owner to remotely unlock the door using a connected smart lock. Autumn is in full swing, which means fall activities are back on the menu.

Technology 58

Technology Trends System Course 58

AWS Machine Learning

MARCH 31, 2023

Government departments and businesses operate contact centers to connect with their communities, enabling citizens and customers to call to make appointments, request services, and sometimes just ask a question. Also, the introduction of federal REAL ID requirements in 2019 resulted in increased call volumes from drivers with questions.

Self Service 82

Self Service Virtual Agent Connections Contact Center 82

C3Centricity

APRIL 17, 2019

Some say California is the centre of internet marketing; the San Francisco area for technology and San Diego for marketing. This benefits the customer by adding an element of positive emotional connection to the business. Let’s support each other to be more authentic in 2019. FUTURE SCENARIOS. See the original post here.

Marketing 198

Marketing Technology Customer Centricity Conference 198

CSM Magazine

NOVEMBER 19, 2018

Sabio’s Chief Innovation Officer, Stuart Dorman highlights what he sees as the 10 key CX technology trends that will shape successful customer experiences during 2019 and beyond. 10 Key CX Technology Trends for 2019. 10 Key CX Technology Trends for 2019.

Trends 88

Trends Customer Experience Social Media Self Service 88

Bold360

DECEMBER 19, 2018

We saw companies, like ours, making the technology much more approachable and as a result, there were some really great real-world successes. So what can we expect for 2019? Here are my thoughts: 2019 and the rise of the AI-enabled personal assistant. 2019 will be the year that consumers stop compromising.

Chatbots 78

Chatbots Consumers Employee Experience Technology 78

NetBase

NOVEMBER 19, 2018

Here are some social media marketing predictions for 2019, as heard from the experts at our recent NetBase LIVE conferences in New York and Los Angeles. Austin-based tinydrum calls it “Speaking Human” – and it’s the best approach to win over any audience heading into 2019. Which is the only way to roll if you want to get ahead in 2019.

Social Media 83

Social Media Marketing Conference Analytics 83

Alliance by IFS

JULY 26, 2019

Astea’s North America team is proud to sponsor and participate in WBR’s Field Service Amelia Island 2019 on August 19-21 in Amelia Island, FL. The post Meet Astea at Field Service Amelia Island 2019 appeared first on Astea. Can’t make it to the conference? Request a private demo today!

Meeting 83

Meeting Conference Software Analytics 83

Oracle

MARCH 11, 2020

Female pioneers in CX technology have been shaping the field since the earliest days and continue to create change and exciting new experiences, technology, and ideas. Staying ahead of the CX technology curve means thinking about what lies ahead, and implementing it before the competition. Follow her work on LinkedIn.

Customer Journeys 83

Customer Journeys Technology Chief Customer Officer Video 83

Alliance by IFS

JULY 11, 2019

In this first video in the video series based on the State of Service 2019 report, we’ll discuss how field service organizations (FSOs) are transforming and providing excellent customer service by leveraging improved management tools that have strong mobile capabilities and keep the entire workforce connected. Lack of visibility.

Customer Satisfaction 88

Customer Satisfaction Customer Centricity Video Trends 88

Alliance by IFS

APRIL 16, 2019

HORSHAM, PA (April 16, 2019) — Astea International Inc., a leading global provider of field service management and mobility solutions , announced today the launch of Alliance Enterprise™ Spring 2019 release, the newest version of its award-winning Alliance field service management and mobility platform. About Astea International.

Roadmap 92

Roadmap System Travel Management 92

SurveySparrow

OCTOBER 10, 2019

Dreamforce 2019 is round the corner and we can’t keep calm! Here’s an article that has the answers to all your questions concerning Dreamforce 2019. Here’s an article that has the answers to all your questions concerning Dreamforce 2019. It is nothing less than a huge festival of technology. Yes, we do too!

Conference 73

Conference Course Hotels Innovation 73

Bizagi

FEBRUARY 7, 2019

What’s your digital transformation strategy for 2019? By the end of 2019, Forrester predicts that 40% of enterprises will have automation centers and frameworks in place as they try to find the best way to structure their technology and workflows. Does it involve digital process automation? Here at Bizagi, we believe the same.

Strategy 83

Strategy Competitive Advantage eBook Roadmap 83

Oracle

DECEMBER 12, 2019

The business world’s relentless focus on customer experience (CX) continued around the globe in 2019, and CX experts and business leaders captured their experiences in thought-provoking customer experience quotes. Emotional connections are the core of your CX increase gross margin and sales growth. CX as one connected process.

Customer Experience 58

Customer Experience Competitive Advantage Customer Care Customer Journeys 58

Alliance by IFS

APRIL 22, 2019

HORSHAM, PA (April 16, 2019) — Astea International Inc., a leading global provider of field service management (FSM) software and mobility solutions , today announced it is launching Alliance Enterprise™ Spring 2019, the newest version of its award-winning Alliance field service management and mobility platform.

Software 77

Software Management Roadmap Conference 77

Russel Lolacher

JUNE 5, 2022

In this episode of Relationships at Work, Russel chats with technology service leader and speaker Brandon Caudle on the pros and cons of communication technology at work. Connect with Brandon on his platforms: Website. How knowledge transfer and culture can benefit from communication technology. PLAY AND SUBSCRIBE.

Communication 93

Communication Technology Employee Engagement Culture 93

Comm100

JUNE 15, 2022

Just as live chat was a technological leap over telephone communication and is proving to be the most essential of all channels, chatbots are the latest technological milestone in customer support. In 2019 however, they launched a new customer-facing product, which meant a huge increase in their customer base.

Chatbots 198

Chatbots Industry Customer Service Wait Times 198

ChurnZero

JANUARY 4, 2019

Let’s talk 2019 predictions. But what if you could have a better idea of the changes 2019 has in store for Customer Success professionals? As the chatbot craze subsides, I anticipate behind-the-scenes AI to become a major trend in 2019. In 2019, not only will this trend increase, it will become much more mindful.

Customer Success 73

Customer Success Self Service Chief Customer Officer Trends 73

Alliance by IFS

SEPTEMBER 27, 2019

During the discussion, Giant Eagle, Scientific Games as well as several other service providers in the room, shared the challenges faced by their organizations and their strategies for recruiting and on-boarding the millennial workforce to support technology innovation and business growth. Moderator: Anil Gupta, VP Service Delivery, Astea.

Software 50

Software User Experience Technology Culture 50

Oracle

FEBRUARY 12, 2019

Oracle Modern Customer Experience 2019 will take place March 19-21 at the Mandalay Bay Convention Center in Las Vegas, with 100+ planned sessions focusing on the hottest topics in customer experience. Over 10 of these sessions will focus specifically on cross-cx trends and technologies. How to Be a Storytelling Marketer.

Customer Experience 71

Customer Experience Conference Chatbots Analytics 71

Lumoa

SEPTEMBER 30, 2022

This includes an ever-changing landscape, increasing competition, and new technologies, among many other variables. . Now, banks are not only expected to provide immediate assistance but also to adopt real-time payment technologies. According to PwC’s data, direct or digital banks now hold 20% of the market share, doubling since 2019.

Banking 236

Banking Customer Experience Self Service Financial 236

Oracle

FEBRUARY 5, 2019

In honor of Valentine’s Day this month, I asked some of the most brilliant CX thought leaders about what they LOVE about CX in 2019, and where practitioners should focus their time and attention. What CX Leaders LOVE in 2019. My wish for 2019 is to have leaders put their skin in the game. And, I’ll do you one better.

Customer Experience 92

Customer Experience Leadership Customer Journeys Customers 92

ShepHyken

MAY 12, 2019

My Comment: I’ve always cautioned that companies jumping into digital customer service solutions should be careful not to become so enamored with the technology that they lose their human and emotional connection with their customers. Seven Tips For Successful Customer Loyalty Programs In 2019 by Sallie Burnett.

Chatbots 91

Chatbots Loyalty Programs Customer Service Return on Investment 91

The DiJulius Group

SEPTEMBER 4, 2019

The following is content taken from John’s new book The Relationship Economy, Building Stronger Customer Connections In The Digital Age. October 2019 Greenleaf Books) “The world is becoming a little less human, and that has a cost. The post How To Win The Technology Revolution appeared first on The DiJulius Group.

Technology 49

Technology How To Groups Connections 49

ShepHyken

AUGUST 12, 2019

Wall Street Journal) Technology lets companies see how badly they can treat consumers, right up until the moment they bolt. Calculating the ROI of CX: Complete Guide 2019 [Includes Spreadsheets] by Alyona Medelyan. A good CX that connects emotionally will customers to become loyal. Everyone Hates Customer Service. This Is Why.

Customer Service 95

Customer Service ROI Customer Service Training CRM 95

Oracle

NOVEMBER 27, 2019

From transformations in customer service technology and grocery shopping, to social media shopping and changes in the delivery and brick-and-mortar experience, here’s a look at innovations reshaping retail in 2019 and beyond. Technology hasn’t just transformed customer service. Transforming grocery shopping.

Retail 74

Retail Innovation Trends Ecommerce 74

CSM Practice

FEBRUARY 4, 2022

It is no secret that technology is changing almost every aspect of our lives, from travel, to our health, to how we experience things. This connects data across multiple channels to streamline the Customer Success process. Though it is not perfect yet, this technology is still AI, and it hasn’t reached its highest level.

Omni-Channel 52

Omni-Channel Customer Success Technology Social Media 52

Quadient

JANUARY 9, 2019

We are living in a rapidly evolving world, where all customers are exceedingly connected, and technology is highly digital. For organizations this means an increasing linkage between success and technology. Customers are educated, bombarded with communications and spoilt for choice.

Communication 40

Communication Technology Trends Connections 40

Oracle

JULY 16, 2019

Looking for customer experience conference and events information for 2019 and 2020? June 2019 CX Events and Conferences. Customer Relationship Management Conference (CRMC) 2019. June 5 – 7, 2019. CX NYC 2019. June 11 – 12, 2019. Internet Retailer Conference + Exhibition (IRCE) 2019. CX SF 2019.

Conference 40

Conference Customer Experience Hotels Chief Customer Officer 40

ShepHyken

SEPTEMBER 23, 2019

The technology is already making an impact across many industries. billion in 2019 — a 44% increase over 2018. I connected with respected pros in the sector for their thoughts and best uses of AI in customer service. The post 5 Top Customer Service Articles for the Week of September 23, 2019 appeared first on Shep Hyken.

Customer Journeys 98

Customer Journeys Customer Service B2B Social Media 98