article thumbnail

Calabrio Named the Only May 2019 Gartner Peer Insights Customers’ Choice for Workforce Engagement Management (WEM)

Calabrio

The Calabrio team is excited to announce we have been recognized as the only May 2019 Gartner Peer Insights Customers’ Choice for Workforce Engagement Management (WEM). out of 5 as of May 23, 2019 for WEM. Forecasting and scheduling manager at a $1-3 billion company. Read the full review. Excellent implementation.

article thumbnail

The Top 6 CX Articles of 2019

GetFeedback

We’re already halfway through 2019 and no one can deny the rising demand for better customer experiences. Our list of the top CX articles of 2019 covers all these topics and more. . Our list of the top CX articles of 2019 covers all these topics and more. . March 26, 2019 | David Nour | Inc. Article No. In the Inc.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Building Your Best Culture in 2019

CX Accelerator

Below are practical recommendations from several of the best minds in Customer Service (myself excluded) to help you develop your best culture in 2019! Mary generally has good schedule adherence, time management, and can be trusted to stay on task and get stuff done. May 2019 be the year of authentic culture for all of us!

Culture 244
article thumbnail

2019 predictions for ambitious contact centres

Vonage

For instance, what about inventing a non IVR way of connecting customers to the best resource? In response, there are now smart platforms in play that support everything from onboarding, skilling, performance management and remuneration to help introduce this new source of talent to contact centres. New Teamwork Now Needed.

article thumbnail

The Health of the Contact Center: Are You Ready for 2019?

This report is a must-read for contact center leaders preparing to engage agents and improve customer experience in 2019. A survey of 1,000 contact center professionals reveals what it takes to improve agent well-being in a customer-centric era.

article thumbnail

Our Most Important Learning in 2019

Beyond Philosophy

The Biggest Thing We Learned in 2019. If there is one thing we have learned in 2019, it is that customers give us a lot to think about regarding their behavior. However, this year, I also learned how memories are connected, like a fishing net. They choose it based on the one they remember you gave them.

Loyalty 131
article thumbnail

Field Service Management Software Release: New Alliance Enterprise Spring 2019

Alliance by IFS

Astea will join field service management software vendors at Field Service Palm Springs, April 23–26, to showcase Alliance Enterprise™, the updated version of its award-winning service management and mobility platform. HORSHAM, PA (April 16, 2019) — Astea International Inc., Enhanced Integration Capabilities.

article thumbnail

Redefining Customer Experience Metrics for Better Performance

Speaker: Lynn Hunsaker, Chief Customer Officer of ClearAction Continuum

She will describe how to connect business results metrics with employees’ workflow metrics, including: Early warning signals. September 12, 2019 11:00am PDT, 2:00PM EDT, 7:00PM GMT. Employee engagement. Organizational empowerment.