Forcivity Salesforce

JUNE 25, 2021

Jolt Consulting Group, now operating as Forcivity , has helped several manufacturing businesses implement new CRM solutions to improve and make key upgrades to existing systems. Inventory management was not consistent with their SVMX instance. Let’s dive in. Their team was not taking advantage of all that SVMX had to offer.

CRM 52

CRM Company Case Study Study 52

Calabrio

JULY 28, 2020

As companies are adjusting to the new way of working in 2020, the Society of Workforce Planning Professionals has recognized three Calabrio customers as finalists for their Workforce Management Professional of the Year Award. Julie also provides technical and subject matter expertise for overall Resource Management processes and systems.

Net Promoter Score 200

Net Promoter Score Contact Center CRM Resources 200

SurveySparrow

AUGUST 9, 2020

SaaS (Software-as-a-Service) and CRM (Customer Relationship Management) have become buzzwords across the business world, and for good reason too. Statista predicts that the global CRM software industry will reach a growth of approximately $40 billion by 2023. A SaaS CRM Solution can raise your company to new heights.

CRM 59

CRM Social Media Software Sales 59

CSM Magazine

NOVEMBER 8, 2019

More than half of small and medium enterprises (SMEs) in the UK have changed customer relationship management (CRM) supplier according to the State of the CRM Market 2019 Report from Workbooks. . Very often companies find it difficult to measure ROI as CRM allows them to do things they never could before.

CRM 45

CRM Study ROI Return on Investment 45

SurveySparrow

JULY 17, 2019

More than half of these burning issues that you are running after are from the lack of proper customer experience management system in place. Worry not, where humans can’t help, a customer experience management software can! Customer Experience Management Software #1 SurveySparrow. The feedback system gets sidelined.

Customer Experience Management 55

Customer Experience Management Software Customer Experience Management 55

Oracle

FEBRUARY 12, 2019

Oracle Modern Customer Experience 2019 will take place March 19-21 at the Mandalay Bay Convention Center in Las Vegas, with 100+ planned sessions focusing on the hottest topics in customer experience. Ready to register for Oracle Modern Customer Experience 2019? Here are 5 of the upcoming, fascinating cross-cx sessions.

Customer Experience 71

Customer Experience Conference Chatbots Ecommerce 71

Optimove

APRIL 29, 2021

The team accumulates more than 3000 monthly hours of CRM Marketing experience and helps its clients achieve a 55% higher marketing contribution to revenue. In 2020, Optimove’s Strategic Services team worked with 41% more clients than in 2019, wrote 76% more reports, and accumulated almost 40,000 (!) Relieving a Universal Pain.

CRM 52

CRM Retail Report Technology 52

CSM Magazine

MAY 16, 2024

EnviroVent, the manufacturer of domestic ventilation products, has transformed its installation and service operation using a BigChange job management system. It also didn’t integrate with other management systems we were using. ” BigChange is also helping EnviroVent improve its customer service levels in other ways. .

Customer Relationship Management 52

Customer Relationship Management e-support CRM System 52

ChurnZero

DECEMBER 27, 2019

For starters, Google released their Year in Search 2019 findings with our favorite fictional babies, Baby Yoda and Baby Shark, topping the “Babies” search categor y, ahead of the real-life Royal Baby who took the numb er three spot. That’s 2019 for you. . Top 10 Blog Posts from 2019 .

e-support 64

e-support eBook Chief Customer Officer B2B 64

ShepHyken

DECEMBER 9, 2022

This week, we feature an article by Nick Bandy, Chief Marketing Officer at LiveVox , an omnichannel platform that helps brands seamlessly communicate with their customers. One way to align these two things is by providing omnichannel engagement or employing a contact center CRM. . What is a contact center CRM? .

Customer Journeys 123

Customer Journeys Brands Sales Contact Center 123

Oracle

AUGUST 6, 2019

Oracle OpenWorld 2019 will take place September 16-19 in San Francisco, with over 1,000 planned sessions on topics including transformational technologies, growth acceleration, intelligent cloud applications, and more. Breakout session featuring Jon Huang, Senior Director, Oracle Integration Product Management, Oracle.

Marketing 47

Marketing B2C Roadmap ROI 47

CSM Magazine

JANUARY 12, 2024

Lothian Vulcanising Services, a family run business offering conveyor belt services across Scotland and the UK, has transformed its business using a workforce management system from BigChange. The time taken for routine management tasks has also been slashed by three-quarters and engineers’ efficiency in the field boosted by 20 percent.

CRM 52

CRM Customer Relationship Management System Travel 52

CSM Magazine

MARCH 7, 2024

Jet Wash Shop is using a workforce management system from BigChange to power the nationwide expansion of its business. Now completing around 500 jobs a week, Jet Wash Shop uses the BigChange job management software to manage all aspects of its mobile operation.

Automotive 52

Automotive Customer Relationship Management CRM System 52

CSM Magazine

NOVEMBER 30, 2023

Construction sealant application company Burry Sealants has seen a 20 percent expansion of its mobile workforce following the deployment of a cloud-based job management system from BigChange. It has launched new regional management operations in the East Midlands and Oxfordshire area and has seen a vast improvement in efficiency.

Customer Relationship Management 52

Customer Relationship Management CRM System Report 52

CSM Magazine

NOVEMBER 14, 2023

A new workforce management system from BigChange has improved job allocation and boosted job completion rates at EB Gas Services. “Before BigChange I would say that 80 percent of our processes were paper based,” commented Kevin Byrne, Managing Director of Newry-based EB Gas Services.

CRM 52

CRM Customer Relationship Management System Resources 52

CSM Magazine

NOVEMBER 8, 2018

Carl Grieves, Managing Director at Silverbear looks at the latest digital trends in the membership sector. The Digital Excellence Research Summary Report 2019 is no different. The general market outlook for 2019 is also very encouraging. On the other, it highlights areas that require improvement.

Report 40

Report CRM Software System 40

Kustomer

DECEMBER 4, 2019

Series E funding round is led by Coatue with participation from existing investors Tiger Global Management and Battery Ventures. NEW YORK, NY — December 4, 2019 — Kustomer, the SaaS platform reimagining enterprise customer service, announced today it raised $60 million in Series E funding. RAISE Communications.

Customer Service 98

Customer Service Omni-Channel CRM Exceptional Customer Service 98

CSM Magazine

JANUARY 23, 2019

With this in mind, here are 10 top trends for contact centers and the customer experience in 2019. However, these same organizations frequently have no CRM or data management capability and don’t understand the customer journey or the desired customer experience. Data management will be central.

Contact Center 55

Contact Center Chatbots Omni-Channel Analytics 55

Oracle

JULY 22, 2019

Oracle OpenWorld 2019 will take place September 16-19 in San Francisco, with over 1,000 planned sessions on topics including transformational technologies, growth acceleration, intelligent cloud applications, and more. Breakout session featuring Mike Dorsey, VP, Product Management, Fusion Adaptive Intelligence, Oracle.

B2C 40

B2C ROI B2B CRM 40

CSM Magazine

FEBRUARY 7, 2024

In addition, with quicker and improved customer communication, together with accurate and easily-accessible job reports, there are less invoice disputes to deal with.” With BigChange JBC now have a single system incorporating a mobile workforce app, customer relationship management (CRM), job scheduling, and live tracking.

Industry 52

Industry Customer Relationship Management CRM System 52

West Monroe

JUNE 19, 2019

The right partner can help navigate the complexities of integrations, emerging products, commerce, platform, and change management that comes with any technology implementation. Key services include design and consulting, implementation and technical services, and organizational and change management.

Report 40

Report CRM Roadmap Consulting 40

CSM Magazine

DECEMBER 15, 2022

Glass Polishing & Restoration Specialists, Chicago Glass (UK) Ltd has grown its field resources by 25 percent since implementing a job management system from BigChange, boosting capacity and providing a strong foundation for continuous growth. The CRM function is paramount to our work, and the ease of use is a big plus point.

CRM 52

CRM Customer Relationship Management System Resources 52

CSM Magazine

MARCH 10, 2023

Multi-channel communications solutions provider, Ringover will exhibit at the Recruitment Agency Expo, hosted at the Excel London on 21 and 22 March, 2023. Exhibiting from stand E25, Ringover will demonstrate how its cloud communications system can help recruitment businesses looking to futureproof their call set-up.

Multi-Channel 52

Multi-Channel CRM Omni-Channel Communication 52

CSM Magazine

MARCH 8, 2023

Nationwide Catering Services (NCS), which has been supporting the UK food service industry since 1953, is celebrating ten years of using BigChange job management software. Recognising its potential above other systems available on the market at the time, NCS was the first to adopt the then newly launched all-in-one job management system.

Customer Relationship Management 52

Customer Relationship Management CRM Financial System 52

CSM Magazine

JANUARY 15, 2021

The 2019 Gartner Customer Experience Management Survey found that 86% of respondents say they will compete based on customer experience (CX) two years from now. The challenge for CX leaders is to build a multichannel communication strategy to reach customers either in a way they want or via channels they prefer.

Omni-Channel 103

Omni-Channel Competitive Advantage Analytics Consumers 103

CSM Magazine

JULY 6, 2022

Envirocare has replaced four different admin systems with one complete job management solution streamlining the organisation of its nationwide commercial gardening and grounds maintenance operation. Prior to the implementation of BigChange, Envirocare used a number of different systems for scheduling, tracking, site audits and communication.

Customer Relationship Management 59

Customer Relationship Management CRM System Resources 59

Currency Alliance

DECEMBER 13, 2018

As a result, major loyalty trends for 2019 will see a wave of innovation as established brands trial new ways to retain share of mind. In 2019, the big loyalty trends will revolve around aligning the design of traditional points programs with broader business objectives – and undoing the divergence we’ve seen in recent years.

Loyalty 45

Loyalty Trends Loyalty Programs Rewards Programs 45

CSM Magazine

FEBRUARY 11, 2022

BigChange field service management software is helping commercial and industrial door specialist Access Innovations reduce paper consumption by more than 70 per cent. Access Innovations is also planning to expand its use of BigChange with increased use of the CRM functionality which it hopes will support the continued growth of the company.

Innovation 52

Innovation CRM Customer Relationship Management Financial 52

CSM Magazine

JANUARY 10, 2023

Prymo Surface Solutions has doubled the size of its business in just six months following the implementation of a BigChange job management system. The system also gives management complete visibility of the operation 24/7, as well as the ability to produce in-depth business critical analytics at the touch of a button.

Customer Relationship Management 52

Customer Relationship Management CRM System Innovation 52

Answer Dash

JANUARY 1, 2019

There are five such areas where I see significant gains for your contact center by upgrading in 2019 if you haven’t already. Integrate Slack with support tools Slack has revolutionized contact center communication. To conclude, it’s been a good year of product demos and I expect the same in 2019.

Contact Center 67

Contact Center Knowledge Base Chatbots System 67

CSM Magazine

MARCH 1, 2022

Morgans Plumbing and Heating has grown its business by more than 600 percent since implementing BigChange field service management software. . Launched in 2013 and based in Leeds, UK, BigChange is a leading Field Service Management Software Provider trusted by almost 1,700 field-based organisations around the world. About BigChange.

Customer Relationship Management 52

Customer Relationship Management CRM Financial Innovation 52

Playvox

JANUARY 13, 2022

They’ve never known life without the internet and leverage digital technology to communicate, learn, shop, and be entertained. This also means remote workers can have equal access to professional development tools such as performance management and training solutions. More Routing Options through CRM Applications.

Contact Center 79

Contact Center Trends Omni-Channel CRM 79

CSM Magazine

NOVEMBER 8, 2022

J W Hinchliffe (Tanks), a specialist in fuel tank services, has boosted its annual turnover by 35 per cent following the introduction of a BigChange job management system. In addition, the management of staff and vehicles is streamlined with automated checks and alerts, real-time tracking and 24/7 visibility of remote staff.

Customer Relationship Management 52

Customer Relationship Management CRM Advertising Resources 52

CSM Magazine

APRIL 21, 2022

Dyno-Rod has revolutionised the provision of drain cleaning services in the Republic of Ireland following the implementation of field service management software from BigChange. “BigChange has been a real eye opener,” commented Sam Crowley, Managing Director of Dyno-Rod’s Cork office. ” continued Crowley.

Customer Relationship Management 52

Customer Relationship Management CRM Software Resources 52

UJET

JUNE 25, 2021

According to ourfall 2019 survey, 61% of customers were using a mobile device for support, and 48% were using in-app messaging with agents for on-demand delivery services. This major shift in device utilization means thatmobile customer experience isanessential consideration. Unify the Data.

Customer Journeys 82

Customer Journeys Customer Experience Contact Center Omni-Channel 82

Currency Alliance

JUNE 19, 2019

At the same time, loyalty technology microservices are now emerging which can operate in front of your existing loyalty stack – making it easier to adapt to new opportunities and manage your customer data without upending your entire infrastructure. One of these is ´Plus´, a Dutch retailer and winner of the ‘Best Use of Communications’ award.

Loyalty 49

Loyalty Loyalty Programs Gamification Airlines 49

Optimove

FEBRUARY 10, 2022

Marketing teams increasingly came to terms with their bottom-line depending less on new, costly acquisitions and more on existing clientele, investing in Customer Lifetime Value through sophisticated CRM Relationship Marketing. Customer segmentation and realtime capabilities are two of the most mission-critical aspects of CRM marketing.

CRM 52

CRM B2B Advertising Entertainment 52