CloudCherry
AUGUST 26, 2019
Gartner found that over 80% of organizations expected to compete mainly based on CX in 2019. A recent snapshot of survey results from Forrester’s CX NYC 2019 conference shows where B2B companies stand in the battle for CX dominance. Of course, it can also be an issue of communication and buy-in. Request a demo.
CX Accelerator
DECEMBER 31, 2018
Below are practical recommendations from several of the best minds in Customer Service (myself excluded) to help you develop your best culture in 2019! This gave them skills to better communicate their developmental needs to their boss.Each team held a meeting to establish norms for development.
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Ecrion
JULY 15, 2019
Like a good relationship, all good business is based on strong communication. Building these relationships through strong, clear communication is what differentiates a business that thrives from a business that fails. Here are 7 of the most effective communication trends of 2019 that will really make a difference for your business.
CSM Magazine
APRIL 18, 2024
DSSL Group, the security systems company, has rolled-out a new field service management system from BigChange. Automated workflows and integration of management systems has meant that two, full-time staff members have been redeployed within the business equating to a saving of around £60,000 per annum.
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This report is a must-read for contact center leaders preparing to engage agents and improve customer experience in 2019. A survey of 1,000 contact center professionals reveals what it takes to improve agent well-being in a customer-centric era.
Topdown
NOVEMBER 19, 2018
As 2018 comes to a close, the customer communications industry finds itself in the midst of a major transformation. Here are the technological and ideological changes poised to move the CCM industry in 2019. Here are the technological and ideological changes poised to move the CCM industry in 2019.
Alliance by IFS
APRIL 22, 2019
Astea will join field service management software vendors at Field Service Palm Springs, April 23–26, to showcase Alliance Enterprise™, the updated version of its award-winning service management and mobility platform. HORSHAM, PA (April 16, 2019) — Astea International Inc., Enhanced Integration Capabilities.
Speaker: Ron Dutta, VP-Business Development and Omnichannel CX Solutions
In today's fast-moving world, almost everything is being digitally transformed and consumers across all age groups are hooked on communication on the go. Customers want companies to provide more channels of communication and solve problems at their moment of need, which makes interactive omnichannel solutions the order of the day.
Speaker: Randy Clapp, Chief Revenue Officer, Advantage Communications Inc.
Randy Clapp, Chief Revenue Officer of Advantage Communications, will lead you through an outsourcing Self-Assessment you can apply to your business in this insightful webinar developed to provide you with the building blocks to take your customer service experience to the next level. August 15th, 2019 11:00am PDT, 2:00PM EDT, 7:00PM GMT.
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