GetFeedback
NOVEMBER 23, 2019
On Tuesday, November 19, 2019, the Chairman and Co-CEO of Salesforce, Marc Benioff, kicked off his opening keynote at Dreamforce with the concept of togetherness. The message from CX leaders at Dreamforce was this: Companies should apply AI across all touchpoints of the customer journey — marketing, sales, commerce, service, etc.
CX Accelerator
DECEMBER 31, 2018
Below are practical recommendations from several of the best minds in Customer Service (myself excluded) to help you develop your best culture in 2019! May 2019 be the year of authentic culture for all of us! From Jeff Toister: Books To Read: Ken Blanchard's Whale Done. Old school, cheesy, but totally on-point.
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Kerry Bodine
NOVEMBER 26, 2018
This discount expires at midnight tonight Pacific time, and won’t be repeated prior to any of our 2019 workshops. The post Cyber Monday Sale on 2019 Bootcamps appeared first on Kerry Bodine. Want to save even more?! Bring a colleague to save an additional $100 on each registration.
Kerry Bodine
NOVEMBER 26, 2018
This discount expires at midnight tonight Pacific time, and won’t be repeated prior to any of our 2019 workshops. The post Cyber Monday Sale on 2019 Bootcamps appeared first on Kerry Bodine. Want to save even more?! Bring a colleague to save an additional $100 on each registration.
Advertiser: ZoomInfo
Fact: Only 8% of sales and marketing professionals say their data is between 91% - 100% accurate. In 2019, DiscoverOrg commissioned Forrester Consulting to evaluate sales and marketing intelligence practices in the B2B space. More organizations are investing in B2B sales and marketing intelligence solutions.
BlueOcean
JANUARY 21, 2019
Blue Ocean, a world leader in customer care solutions, was named a finalist in the “Customer Service Team of the Year – Recovery Situation” category in the 13th Annual Stevie® Awards for Sales & Customer Service. The 2019 judges were very impressed by the caliber of this year’s nominations, which set another record for this competition.
BlueOcean
FEBRUARY 7, 2019
It’s 2019, which means contact center metrics from 1999 are almost old enough for their first legal beer (and already knocking them back in Canada.) For example, at first glance, an hour-long phone call with a customer that doesn’t result in first call resolution or a sale appears to be a high-cost, low-efficiency interaction.
Advertiser: ZoomInfo
In this report, ZoomInfo substantiates the assertion that technographic data is a vital resource for sales teams. The reason for this is simple—sales teams value technographic data because it makes essential selling activities easier and more efficient. In fact, the majority of respondents agree—with 72.3%
Speaker: Jeremy Watkin, Director of Customer Experience at FCR
If you're a contact center leader you've undoubtedly been inundated with sales people trying to get you to hop on the chatbot bandwagon. January 15th, 2019, 11:00AM PST, 2:00PM EST, 6:00PM GMT But is this the best place to burn our operational calories? How these emerging technologies can improve engagement, reduce churn.
Speaker: Peter Armaly - Senior Director and Advisor of Customer Success at Oracle
So why is there still ongoing debate and angst about customer success not being treated as an equal partner to its sales peers? The only way this angst will end is if customer success accepts full responsibility for post-sales revenue management of customers. June 20th, 2019 12:30PM PST, 3:30PM EST, 8:30PM GMT
Speaker: Vicki Brackett, Author and COO of Sinousia
These strategies have been vetted by thousands of employees and have a track record of making immediate impact to customer service satisfaction scores, sales conversion, absenteeism and employee retention. July 18th, 2019 11:00am PDT, 2:00PM EDT, 7:00PM GMT.
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