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CX Takeaways From Dreamforce 2019

GetFeedback

On Tuesday, November 19, 2019, the Chairman and Co-CEO of Salesforce, Marc Benioff, kicked off his opening keynote at Dreamforce with the concept of togetherness. The message from CX leaders at Dreamforce was this: Companies should apply AI across all touchpoints of the customer journey — marketing, sales, commerce, service, etc.

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Building Your Best Culture in 2019

CX Accelerator

Below are practical recommendations from several of the best minds in Customer Service (myself excluded) to help you develop your best culture in 2019! May 2019 be the year of authentic culture for all of us! From Jeff Toister: Books To Read: Ken Blanchard's Whale Done. Old school, cheesy, but totally on-point.

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Cyber Monday Sale on 2019 Bootcamps

Kerry Bodine

This discount expires at midnight tonight Pacific time, and won’t be repeated prior to any of our 2019 workshops. The post Cyber Monday Sale on 2019 Bootcamps appeared first on Kerry Bodine. Want to save even more?! Bring a colleague to save an additional $100 on each registration.

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Cyber Monday Sale on 2019 Bootcamps

Kerry Bodine

This discount expires at midnight tonight Pacific time, and won’t be repeated prior to any of our 2019 workshops. The post Cyber Monday Sale on 2019 Bootcamps appeared first on Kerry Bodine. Want to save even more?! Bring a colleague to save an additional $100 on each registration.

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Forrester Research Report: How Sales and Marketing Intelligence Drive Improved Business Outcomes

Fact: Only 8% of sales and marketing professionals say their data is between 91% - 100% accurate. In 2019, DiscoverOrg commissioned Forrester Consulting to evaluate sales and marketing intelligence practices in the B2B space. More organizations are investing in B2B sales and marketing intelligence solutions.

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How to improve you call center customer experience strategy for 2019?

TechSee

2019 will be a critical year for call center customer experience strategy: either they will finally move the needle or risk elimination. To deliver value in 2019, call center leaders must select a CX initiative that can immediately demonstrate ROI. The post How to improve you call center customer experience strategy for 2019?

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2019 Marketing Predictive Customer Experience

CloudCherry

decision makers the data to grow product, sales, do upselling, improve optimization and production, and execute on revenue forecasting to the executives of a company. The post 2019 Marketing Predictive Customer Experience appeared first on CloudCherry. Do we have clean enough data to make good and accurate decisions?

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The 2019 Technographic Data Report for B2B Sales Organizations

In this report, ZoomInfo substantiates the assertion that technographic data is a vital resource for sales teams. The reason for this is simple—sales teams value technographic data because it makes essential selling activities easier and more efficient. In fact, the majority of respondents agree—with 72.3%

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Linking & Networking for a Better Agent Experience

Speaker: Jeremy Watkin, Director of Customer Experience at FCR

If you're a contact center leader you've undoubtedly been inundated with sales people trying to get you to hop on the chatbot bandwagon. January 15th, 2019, 11:00AM PST, 2:00PM EST, 6:00PM GMT But is this the best place to burn our operational calories? How these emerging technologies can improve engagement, reduce churn.

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Customer Success Needs to Grow (Up)

Speaker: Peter Armaly - Senior Director and Advisor of Customer Success at Oracle

So why is there still ongoing debate and angst about customer success not being treated as an equal partner to its sales peers? The only way this angst will end is if customer success accepts full responsibility for post-sales revenue management of customers. June 20th, 2019 12:30PM PST, 3:30PM EST, 8:30PM GMT

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5 Ways to Engage Employees for Immediate Impact

Speaker: Vicki Brackett, Author and COO of Sinousia

These strategies have been vetted by thousands of employees and have a track record of making immediate impact to customer service satisfaction scores, sales conversion, absenteeism and employee retention. July 18th, 2019 11:00am PDT, 2:00PM EDT, 7:00PM GMT.