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CX Takeaways From Dreamforce 2019

GetFeedback

The three key CX takeaways from Dreamforce 2019: Artificial intelligence (AI), personalized experience, and voice technology.

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The Top 6 CX Articles of 2019

GetFeedback

We’re already halfway through 2019 and no one can deny the rising demand for better customer experiences. Companies are now using machine learning technology to improve customer experience and traditional institutions usually resistant to change are coming under pressure from a customer base that wants more. Article No.

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2019 predictions for ambitious contact centres

Vonage

We are now beyond the bot conversation stage and are starting to appreciate that AI technologies such as Natural Language Understanding and Machine Learning will turbo boost everything from routing to recruitment. Technology-Enabled Innovation. DevOps is all the rage within technology tribes. AI is one of them.

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A CX Snapshot: 2019 Insights from B2B Organizations

CloudCherry

Gartner found that over 80% of organizations expected to compete mainly based on CX in 2019. But a B2B CX initiative also requires transformational changes to your entire business operation, not just new technologies. The post A CX Snapshot: 2019 Insights from B2B Organizations appeared first on CloudCherry. Request a demo.

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The Reciprocal Nature of ROI: Maximizing Value for the Customer

Speaker: Sarah Tarraf, Director of Customer Experience, Gongos & David Robbins, Account Strategist, Gongos

Despite increasing investment in tools and technologies, executives still struggle to demonstrate the impact to the bottom line – and perhaps more importantly, the value these bring to customers. But tools and technologies aren’t enough. April 18th, 2019 11:00AM PST, 2:00PM EST, 7:00PM GMT

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Get the Latest Insights to Shape CX at the Gartner Customer Experience & Technologies Summit 2019

Calabrio

I’m excited to share that Calabrio is sponsoring the Gartner Customer Experience & Technologies Summit 2019 on 22-23 May in London. You’ll learn how to use technology to support voice-of-the-customer strategy and how to staff your team for success. So, how can how you can shape CX for improved outcomes at your organisation?

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Top 10 Customer Success Takeaways from Technology & Services World 2019

ChurnZero

Top 10 Customer Success Takeaways from TSW 2019. Earlier this week we had the opportunity to attend and sponsor the TSIA Technology & Services World (TSW) conference in sunny San Diego. This event brought together thousands of technology leaders from Customer Success, Services, Sales, Product and Marketing.

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The Number One Factor in Your Contact Center’s Success

Speaker: Jim Rembach, President of Call Center Coach

Keeping up with constantly changing contact center technologies, economic issues, business issues, and personnel issues requires you to become skilled in a wide range of areas. June 12th, 2019 11:00am PDT, 2:00PM EDT, 7:00PM GMT You have to obtain knowledge and learn from multiple sources to be successful.

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The Health of the Contact Center: Are You Ready for 2019?

This report is a must-read for contact center leaders preparing to engage agents and improve customer experience in 2019. A survey of 1,000 contact center professionals reveals what it takes to improve agent well-being in a customer-centric era.

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The Future of Contact Centers: What Technology Is Right for Your Customers?

Speaker: Laura Sikorski, Contact Center Consultant

Technology must provide reliable options for customers to reach you when they want and obtain the same great service regardless of the channel they choose. ROI from technology improvements. November 5, 2019 9:00 AM PST, 12:00 PM EST, 5:00 PM GMT Your Contact Center is the most customer focused area in your organization.

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Beyond the Hype: Contact Center AI That Works

Speaker: Sam Hahn, VP of Technology & Technology Evangelist, eGain Corporation

Want to know how to overcome these impediments, and succeed with AI in 2019? What the top trends are, the best practices, and real-world use-cases in using these new technologies. February 26th, 2019 11:00AM PST, 2:00PM EST, 7:00PM GMT Register for upcoming webinar “Beyond the Hype: Contact Center AI That Works”.

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Linking & Networking for a Better Agent Experience

Speaker: Jeremy Watkin, Director of Customer Experience at FCR

How these emerging technologies can improve engagement, reduce churn. January 15th, 2019, 11:00AM PST, 2:00PM EST, 6:00PM GMT By the end of this webinar, you will know: If your organization is ready to implement AI. How to integrate new tools in your support tech stack, and more.

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4 Strategies to Boost Agent Productivity

Speaker: Melissa Pollock, Customer Success Officer, AmplifAI

With new technologies and emerging methods, managers must be both proactive and relevant in order to keep their agents engaged. What technological infrastructure is needed to make it possible for agents to do their job, and how tech has changed. March 14th, 2019 11:00AM PST, 2:00PM EST, 6:00PM GMT

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Hybrid CX (Pt 3) - Why Organizations Feel Pressured To Go Digital And How To Help Them

Speaker: Errol S. van Engelen, Author, Speaker and Independent Advisor

Artificial intelligence, blockchain, 3D printing, the Internet of Things, and drones are some of the emerging technologies that are already transforming our world. This webinar is designed for a broad audience including business and technology professionals, as well as managers in the contact center industry.

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How AI Can Help

Speaker: Roy Atkinson, Senior Writer Analyst, HDI and ICMI

This complexity is currently at a stage where emerging technologies such as AI and Machine Learning can have substantial impact and real ROI. What role do emerging technologies such as AI play? What role do emerging technologies such as AI play? November 21, 2019 11:00 AM PST, 2:00 PM EST, 7:00 PM GMT