article thumbnail

The Top 6 CX Articles of 2019

GetFeedback

We’re already halfway through 2019 and no one can deny the rising demand for better customer experiences. Our list of the top CX articles of 2019 covers all these topics and more. . Our list of the top CX articles of 2019 covers all these topics and more. . March 26, 2019 | David Nour | Inc. Article No. In the Inc.

article thumbnail

Businesses Are Confident in AI — But Consumers Are More Cautious

NICE inContact

But consumers are more cautious. That’s what we discovered upon completion of our 2019 NICE inContact Customer Experience (CX) Transformation Benchmark , business wave. Then, we compared business responses with what more than 2,400 consumers told us about their actual service experiences in our 2018 study.

Consumers 149
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Why 2019 is all about trust for brands and consumers

Eptica

Date: Wednesday, January 16, 2019 Author: Olivier Njamfa - CEO & Co-Founder Why 2019 is all about trust for brands and consumers. Published on: January 16, 2019. Author: Olivier Njamfa - CEO & Co-Founder As we move into 2019, businesses are having to cope with unprecedented uncertainty.

article thumbnail

How to improve you call center customer experience strategy for 2019?

TechSee

2019 will be a critical year for call center customer experience strategy: either they will finally move the needle or risk elimination. To deliver value in 2019, call center leaders must select a CX initiative that can immediately demonstrate ROI. At its best, it is preferred by consumers and profitable for the enterprise.

article thumbnail

The Health of the Contact Center: Are You Ready for 2019?

This report is a must-read for contact center leaders preparing to engage agents and improve customer experience in 2019. A survey of 1,000 contact center professionals reveals what it takes to improve agent well-being in a customer-centric era.

article thumbnail

Consumers and Businesses Agree: When It Comes to AI, Transparency Is Key

NICE inContact

The 2019 NICE inContact Customer Experience (CX) Transformation Benchmark reveals some very interesting similarities and differences between consumers and businesses in terms of how they view customer service. Businesses are very confident while consumers are proceeding with caution. You can read more about this study here.

Consumers 136
article thumbnail

3 Ways to Drive Consumer Loyalty in 2019

Oracle

Consumer loyalty is more difficult than ever for retailers to attain. Yet, it is as important as ever for a company’s sustainability to crack the consumer loyalty code. Here are 3 ways to improve loyalty in 2019. The post 3 Ways to Drive Consumer Loyalty in 2019 appeared first on SmarterCX. Be transparent.

Loyalty 60
article thumbnail

Digital Experience: Customer Journey Mapping

Speaker: Nitin Sharma, MBA (Market Research, Management Decision Making), CEO, Gold Research Inc.

Regardless of whether they're consumers or other businesses, your customers live in an omni-channel world. April 4th, 2019 11:00AM PST, 2:00PM EST, 7:00PM GMT So why do so many in the CX space still rely on a single source of customer data, even though that one viewpoint can never reveal the whole picture?

article thumbnail

The Omnichannel Olympics: Transform to Perform

Speaker: Ron Dutta, VP-Business Development and Omnichannel CX Solutions

In today's fast-moving world, almost everything is being digitally transformed and consumers across all age groups are hooked on communication on the go. September 17th, 2019 11:00AM PDT, 2:00PM EDT, 7:00PM BST We see businesses focusing more on customer convenience and the speed of transactions. Save your spot today!