Oracle

JANUARY 15, 2019

The SmarterCX team is on location at NRF 2019: Retail’s Big Show in New York City this week getting an inside look at the latest in retail customer experience trends and technology. This year’s event features 37,000 attendees including 16,000 retailers representing 3,500 retail companies. Be willing to invest.

Retail 100

Retail Customer Experience Omni-Channel Trends 100

BlueVenn

FEBRUARY 7, 2018

Last year saw the world of retail suffer several high profile casualties. While a tough retail climate claimed many of these businesses, the consensus is that those aforementioned might have avoided bankruptcy had they been quicker to adopt an omnichannel strategy. How can brands implement their own omnichannel strategy?

Omni-Channel 40

Omni-Channel Strategy Retail Brands 40

Comm100

DECEMBER 2, 2021

Omnichannel expectation. In 2022, financial services will step up to the mark and catch up with other industries, investing in technology that allows them to offer customers the array of digital channels they have to expect – and omnichannel will be at the core of this. billion globally in banking.

Financial 225

Financial Trends Customer Experience Chatbots 225

Happy or Not

JANUARY 10, 2018

The 2017 trends in retail saw many changes and movements, such as the importance of the in-store experience, developing the omnichannel, the use of data, and merge of retail and technology. The post Data Driven CX Improvements: A Retailer’s Must Have For A Successful 2018 appeared first on HappyOrNot.

Data 84

Data Retail Omni-Channel Trends 84

Oracle

FEBRUARY 20, 2019

At NRF 2019 , we asked retail leaders, “What are the top retail trends in 2019?” ” From extended reality and actionable artificial intelligence to autonomous checkout, hear about 10 of the hottest retail trends and technologies they see making a difference in shopping experiences this year.

Retail 89

Retail Trends Competitive Advantage Consulting 89

Oracle

JANUARY 14, 2018

This week, the SmarterCX.com team was at NRF 2018 , the National Retail Federation’s Big Show. Javits Convention Center, NRF is one of the largest and most anticipated retail events each year, and showcases the latest in retail customer experience trends and technology innovations. Just check #museumoficecream.

Retail 49

Retail Customer Experience Innovation Conference 49

Call Experts

JANUARY 23, 2019

Omnichannel is quickly becoming a fundamental concept for businesses. Retailers have lost millions. Omnichannel processes utilize various platforms such as social media channels, email marketing, websites, and mobile experiences to communicate with your clients. What makes omnichannel challenging?

Omni-Channel 53

Omni-Channel Management Call Center Multi-Channel 53

ShepHyken

MARCH 29, 2019

This week we feature an article by Alexandr Galkin who writes about how retail management should focus on direct communication and/or a balanced pricing strategy and allow AI to manage price optimization. Customers choose retailers with optimal prices. billion, in 2018, its AI-driven earnings are impressive. Definitely, no.

Retail 103

Retail Customer Experience How To Ecommerce 103

Comm100

AUGUST 23, 2018

It’s 2018, and customer expectations are changing faster than ever. This blog post is not about the top customer service trends to watch out for in 2018. The following best practices set contemporary leaders in innovation apart from the pack and represent what exceptional customer service looks like in 2018.

Exceptional Customer Service 100

Exceptional Customer Service Customer Service Chatbots Hotels 100

ShepHyken

JANUARY 8, 2018

Industry Experts Offer Up 2018 Predictions on Retail Customer Experience by Judy Mottl. Retail Customer Experience) As the new year arrives, it’s a great time to look ahead at what’s to come from those in the trenches. My Comment: The 2018 customer service and experience predictions continue to roll in.

Customer Service 0

Customer Service Contact Center Retail Competitive Advantage 0

Oracle

NOVEMBER 12, 2019

This is a preview of the ebook “ 3 Customer Experience Essentials for Today’s Shoppers – And How to Thrive in the Experience Economy “ Omnichannel optimization is essential for success with 21st century shoppers. Neglecting to optimize for mobile is among the top omnichannel marketing mistakes.

Omni-Channel 45

Omni-Channel Loyalty Social Media Ecommerce 45

John Paul

JULY 17, 2018

July 17 th , 2018 – Hong Kong – John Paul, the number one worldwide loyalty solutions service that was acquired by AccorHotels in 2016, is fast expanding in Asia Pacific (APAC). John Paul is developing omni-channel experiences for the customers leveraging on capabilities in digital concierge. www.johnpaul.com.

Omni-Channel 40

Omni-Channel Leadership Self Service Automotive 40

Oracle

NOVEMBER 27, 2019

Today, the customer experience isn’t bound to any one physical or digital space, as 73% of consumers use multiple channels to shop , according to a Harvard Business Review study of 46,000 shoppers. Fast-food restaurants may get even faster thanks to retail innovation in customer service tech.

Retail 74

Retail Innovation Trends Ecommerce 74

Hero Digital

JANUARY 23, 2019

Every day there’s a new article about the demise of retail. Whether it’s the diminishing market cap of Macy’s on par with the worth of its real estate holdings or the power of Amazon to crush competition across sectors, many analysts posit that retail is dead. Retail isn’t dead, it’s transforming.

Retail 40

Retail Innovation Omni-Channel Chatbots 40

CSM Magazine

JUNE 12, 2020

As retail automation technology takes quantum leaps forward (see Figure 3), companies that provide value-driven information across multiple touchpoints will differentiate themselves from those who employ single channel or siloed environments. Omni-channels. Increasing Role of Technology in Customer Service.

Omni-Channel 52

Omni-Channel Customer Service Self Service Virtual Agent 52

Oracle

DECEMBER 17, 2018

Consumers spend all year engaged in retail therapy to ward off the stress of every day life. Retailers know that a positive customer experience is vital to making sales, and this holiday season, they’re putting in efforts to make shopping fun again. Here are three ways consumers will be able to enjoy retail therapy in 2018.

Retail 40

Retail Omni-Channel Consumers Trends 40

Thunderhead

OCTOBER 19, 2018

One CEO of the top five spoke recently of ‘end-to end’ online retailing of new and used cars – from research to purchase and finance, plus delivery and signatures: “It’s about making effortless journeys for customers, not complex processes”. Jamie Watts, Sales Manager of the Year 2018. Easier said than done?

Omni-Channel 40

Omni-Channel Automotive Retail Sales 40

Avaya

NOVEMBER 15, 2018

This blog was first published May 31, 2018 on the C3i Solutions blog. Earlier this year, a client was interested in learning more about millennial channel preferences for consumer affairs and how they’ve changed over the past 5 years. Or maybe it’s because they simply don’t like making phone calls. The Bottom Line.

Omni-Channel 54

Omni-Channel Self Service Social Media Survey 54

Second to None

FEBRUARY 21, 2018

As a result, every brand needs to effectively curate an omnichannel Customer Experience if they hope to compete. Alex Craddock, the global head of marketing for personal systems at HP touched on the importance of omnichannel optimization in his recent interview with CMO’s Giselle Abramovich. Omnichannel is now the only channel.

Omni-Channel 54

Omni-Channel Brands Retail Consumers 54

Oracle

MARCH 7, 2018

Oracle Modern Customer Experience 2018 will take place April 10 – 12 in Chicago, with 250+ planned sessions focusing on the hottest topics in customer experience. Ready to register now for Modern Customer Experience 2018? The post 5 Must-See Commerce Sessions at Oracle Modern Customer Experience 2018 appeared first on SmarterCX.

Customer Experience 49

Customer Experience Chatbots Omni-Channel Loyalty 49

Bold360

APRIL 18, 2018

In a recent report, Now Tech: AI-Fueled Digital-First Customer Service Solutions, Q1 2018 , Forrester evaluates vendors and strategies across digital customer experience, profiling what companies need to consider to be successful in delivering exceptional customer experiences that will stand the test of time.

Omni-Channel 51

Omni-Channel Strategy Customer Experience Chatbots 51

Stella Connect

JANUARY 25, 2018

What will brands’ biggest concerns be in 2018? In 2018, self-service tools will continue to change the way consumers interact with brands. Consumer Expectations for Omnichannel Will Soar. retailer showed that from 2015-2016, just 7% of the brand’s customers shopped exclusively online and 20% shopped exclusively in store.

Self Service 40

Self Service Trends Customer Service Contact Center 40

Avaya

OCTOBER 25, 2018

Dale’s primary focus is developing innovative solutions for companies in consumer packaged goods, food and beverage, retail, hospitality, consumer goods, OTC and other industries. This blog was first published July 12, 2018 on the C3i Solutions blog. Phone is Still the Channel of Choice but Omni-Channel Strategy is a Must.

Omni-Channel 47

Omni-Channel Consumers Self Service Brands 47

Currency Alliance

JUNE 21, 2018

Secondly, the concept: a food-based reward for a food retailer. Diversification Across Channels. With clever tech, comes increasingly brighter hopes for multi-channel loyalty marketing. Last year, Currency Alliance forecast that loyalty programs would undergo significant further integration in 2018 with other types of marketing.

Loyalty 45

Loyalty Multi-Channel Gamification Loyalty Programs 45

Forrester's Customer Insights

MAY 30, 2018

In today’s increasingly crowded digital commerce market and with increasingly tighter budgets, retailers have to make smart choices about which technologies to invest in and which they should forego for now. To help retailers sift through the options, we conduct an annual top trends study.

Retail 36

Retail Study Trends Industry 36

Oracle

MARCH 30, 2018

On April 10 at Oracle Modern Customer Experience 2018 in Chicago, the Markie Awards ceremony will take place, where winners in 19 categories of marketing and customer experience excellence will be announced. Ready to register now for Modern Customer Experience 2018? Meet the 2018 Markies Finalists. Ascena Retail Group.

Omni-Channel 15

Omni-Channel Meeting B2C Airlines 15

PK

JANUARY 28, 2020

The term unified commerce has come into vogue in the retail sector , b ut what does it mean? Some retail experts say unified commerce is a bunch of retail channels consolidated into a single software (e.g.,? Boston Retail Partners ,? not much different from omnichannel. channels into a single platform.

Retail 52

Retail Omni-Channel Consumers Analytics 52

Connective DX

JANUARY 28, 2020

The term unified commerce has come into vogue in the retail sector , b ut what does it mean? Some retail experts say unified commerce is a bunch of retail channels consolidated into a single software (e.g.,? Boston Retail Partners ,? not much different from omnichannel. channels into a single platform.

Retail 52

Retail Omni-Channel Consumers Analytics 52

Oracle

MAY 7, 2018

In 2018, site security is not only an SEO necessity – it is also a competitive advantage for online retailers. The post 3 Critical Ecommerce SEO Tactics for 2018 appeared first on SmarterCX. Yet, at the end of 2016 only 40% of ecommerce websites had made the switch to HTTPS.

Ecommerce 53

Ecommerce Video Competitive Advantage User Experience 53

Oracle

NOVEMBER 19, 2018

The second video in the Smarter Demos series features an example of a retail chatbot that harnesses artificial intelligence. This particular chatbot was designed to help retail managers increase their productivity by providing business insight into inventory, store performance, and other critical KPIs. Copyright © 2018 Oracle.

Chatbots 40

Chatbots Retail Video Innovation 40

Comm100

FEBRUARY 6, 2018

Company Seeks Omnichannel Customer Support Software. All data is the most recent information available as of the beginning of 2018. Need : Customer service software, sales tools, omnichannel software, live chat software. Company Seeks Omnichannel Customer Support Software. Company Seeks Tool for Advanced Marketers.

Software 104

Software Customer Engagement Engagement Omni-Channel 104

Call Experts

NOVEMBER 20, 2019

According to the National Retail Federation , more than 174 million Americans shopped between Cyber Monday and Black Friday in 2018. Zendesk data shows that ticket volume for the holiday shopping season at retail stores increases by 42%. According to Marchex , on Cyber Monday, retailers observed a 16% hike in inbound calls.

Contact Center 60

Contact Center Management Call Center Customer Journeys 60

CSM Magazine

SEPTEMBER 13, 2021

Ventrica is a leading European award-winning, outsourced customer management business that delivers omnichannel and multilingual customer service for blue-chip brands, listed at #63 on the 2018 Sunday Times Fast Track 100. Ventrica is well-known for its eCommerce expertise particularly within fashion retail. About Ventrica.

Transportation 52

Transportation Fashion Ecommerce Hospitality 52

Call Experts

NOVEMBER 20, 2019

According to the National Retail Federation, more than 174 million Americans shopped between Cyber Monday and Black Friday in 2018. Zendesk data shows that ticket volume for the holiday shopping season at retail stores increases by 42%. According to Marchex, on Cyber Monday, retailers observed a 16% hike in inbound calls.

Call Center 49

Call Center Management Contact Center Customer Journeys 49

CXApp

JUNE 5, 2018

It seems like only yesterday we were looking ahead at 2018, trying to discern where things were headed. Customer Experience In 2018, Thus Far… Several changes have come to pass over the last six months or so, and it’s important we take a look at them before turning our gaze forward.

Trends 40

Trends Strategy Multi-Channel e-support 40

CXApp

JUNE 5, 2018

It seems like only yesterday we were looking ahead at 2018, trying to discern where things were headed. Customer Experience In 2018, Thus Far… Several changes have come to pass over the last six months or so, and it’s important we take a look at them before turning our gaze forward.

Trends 40

Trends Strategy Multi-Channel e-support 40

NetBase

DECEMBER 12, 2018

Our 2018 European High Street Social Sentiment Report analyzes social sentiment of 29 popular chains and an overview of the category, with insight around indicators that all brands must pay attention to, starting now! And this is where retailers become last mile losers. billion by 2018, an increase of 28.8% from 2013.”.

Apparel 59

Apparel Retail Entertainment Comparison 59