Oracle

JANUARY 17, 2018

In an interesting dichotomy of content marketing trends, popular content formats in 2018 will be a mix of interactive assets and long-form print pieces. Following is a brief summary of content formats that will be paramount in 2018. Following is a brief summary of content formats that will be paramount in 2018.

Trends 52

Trends Marketing Chatbots Video 52

Vonage

APRIL 12, 2018

This philosophy provided the inspriation for his opening keynote – and rap performance – at Pulse 2018, Gainsight’s annual conference for Customer Success professionals to share best practices, learn about new developments and network with peers in the industry. This is a vital role that all CSMs can play in their organizations.

Customer Success 120

Customer Success Contact Center Conference Sports 120

Talkdesk

NOVEMBER 29, 2017

To help contact centers make the most of their valuable time and help you avoid digging through all the resources available online, we pulled together a list of five must-see videos to address the hottest contact center topics in 2018 like transforming your contact center and preparing for the insurgence of artificial intelligence.

Contact Center 40

Contact Center Video Call Center Hotels 40

Customer Bliss

DECEMBER 28, 2018

Today’s “Best of 2018” episode features Patricia Pedhom Nono , who was previously the general manager of customer service & customer experience at MTN Cameroon , one of the biggest telecommunications companies in Africa. This was a really great conversation. Employee Experience Trickles Down to Customers.

Telecommunications 141

Telecommunications Chief Customer Officer Call Center Government 141

TechSee

FEBRUARY 12, 2018

We’ve narrowed down the 5 key customer service technology trends to watch out for in 2018. Companies can then use AI-driven predictive analytics tools to determine customer patterns or trends in order to better target their marketing offers, and enhance their relationship with customers. 360-degree view of your customer.

Trends 84

Trends Customer Service Multi-Channel Self Service 84

TechSee

FEBRUARY 12, 2018

We’ve narrowed down the 5 key customer service technology trends to watch out for in 2018. Companies can then use AI-driven predictive analytics tools to determine customer patterns or trends in order to better target their marketing offers, and enhance their relationship with customers. 360-degree view of your customer.

Trends 84

Trends Customer Service Multi-Channel Self Service 84

ShepHyken

NOVEMBER 19, 2018

This is an interview with Peter Fader (Marketing professor at Wharton) and Sarah Toms (executive director of Wharton Interactive), the authors of “The Customer Centricity Playbook.” Harnessing the Power of Video for Customer Service: 5 Tips by Sean Gordon. My Comment: I’ve always felt video was a powerful customer service tool.

Customer Service 87

Customer Service Self Service Customer Centricity Video 87

Fox Metrics

JUNE 25, 2020

Not long ago, all a business needed to run digital marketing ads was a website and Facebook page. 76% of respondents of the Adobe 2016 Digital Trends Report think that marketing has changed more in the last two years, than the previous fifty. Marketing trends in 2020 call for a radical approach with fresh concepts. Voice Search.

Trends 111

Trends Marketing Social Media Advertising 111

AWS Machine Learning

SEPTEMBER 19, 2023

Multi-modal data is a valuable component of the financial industry, encompassing market, economic, customer, news and social media, and risk data. Multi-modal agents, in conjunction with generative AI, are finding a wide spread application in financial markets. Can you build an optimized portfolio using these three stocks? ”

Financial 99

Financial Multi-Channel Marketing Analysis 99

ProProfs Chat

NOVEMBER 17, 2017

No matter how great your product your service is, you can’t sustain market competition without a top of the line customer service. As 2017 is coming to an end, here’re 3 customer support trends that promise a better customer support in 2018. Video services will continue to increase and become mainstream. Take a look. .

Self Service 111

Self Service Trends Chatbots Omni-Channel 111

Alida

SEPTEMBER 21, 2018

The Customer Intelligence Summit brings together some of the brightest minds in research, marketing, customer experience and product innovation to discuss the latest trends, share best practices and discover the newest innovations in the industry. Marketing is about work that matters for people who care,” Godin argued in his presentation.

Innovation 145

Innovation Feedback Customers Engagement 145

Oracle

MAY 21, 2019

In this 14th video in the Smarter Demos series, we take a look at some of the latest CX tech innovating the automotive experience. So here we have the Yamaha 2018 450 motocross bike. It’s a very high-end competitive bike, and Yamaha had to attack two markets. So that’s one part of their market.

Automotive 84

Automotive Innovation Video Consumers 84

Grade.us

DECEMBER 27, 2018

There's this spectrum of beliefs about video marketing. On one end, we have the people who say video is everything, and in one, two, three, or ten years we will never read another word ever again. On the other end, there's folks who go, "ugh, are we talking about video again ?". The Best Video Marketing Blogs.

Video 20

Video Resources Tools Marketing 20

Oracle

FEBRUARY 2, 2018

The OTT (over-the-top) streaming market, defined by Digiday as delivery of film and TV content via the internet, without requiring users to subscribe to a traditional cable or satellite pay-TV service , is expected to balloon to $70.05 billion by 2021. The not-so-subtle Netflix algorithm has arrived. Airplane mode. Road trip mode.

Innovation 81

Innovation Airlines Travel Advertising 81

C3Centricity

OCTOBER 8, 2017

But are we performing smart marketing too? Here’s how marketers should be reaching, connecting and engaging their customers. We all know that you can’t please all the people all of the time, so why are we marketers still mass producing our messages? That’s smart marketing. I don’t think so.

Marketing 120

Marketing Social Media Loyalty Brands 120

NetBase

JANUARY 24, 2019

NetBase LIVE 2018 took place in LA and NYC for two days of unforgettable social media insights featuring marketing experts and thought leaders. Learn from recent attendees why NetBase LIVE is a must-see event for anyone working in marketing and why social media plays a huge part in today’s marketing campaigns.

Social Media 40

Social Media Trends Marketing Video 40

delighted

JUNE 29, 2021

Simply put, product/market fit is the ability of a product to satisfy the needs of a good market. The failure of a product to understand consumers and the external factors that affect their decisions is a failure to find the right product/market fit. An example of missed product/market fit. Now comes product development.

Measurement 95

Measurement Net Promoter Score Marketing How To 95

Michel Falcon Experience

FEBRUARY 25, 2018

Michel Falcon: Hey everyone, I’m Michel Falcon, and in this video, I’m going to share the seven tips that I use to build better interview processes, to build high performing teams, increase employee engagement, and build a more profitable company. Do you feel your interview process lacks structure? Thank you so much.

Tips 113

Tips Culture Video Employee Engagement 113

Optimove

DECEMBER 18, 2018

Another year (almost) behind us, another Optimove Connect in the relationship marketer’s books. 2018 brought twice as many pink-hued lightbulbs, shining a light on 500 attendees, 12 workshop leaders, and 15 speakers sharing, absorbing, and discussing the current and future state of CRM. Panelists Prof. The Amazon era is in full swing.

Connections 40

Connections Conference CRM Consumers 40

transcosmos Information Systems

MARCH 20, 2018

Here are the top five trends for customer care service that will take your business to greater heights in 2018 and beyond: 1. This provides end-to-end digital data and AI-related services for clients and customers ranging from advertising to marketing and customer support. Artificial Intelligence Solutions. On-demand Workforce.

Trends 76

Trends Customer Service Self Service e-support 76

Optimove

DECEMBER 27, 2018

Optimove Connect 2018 is behind us and we’re already directing our efforts into the preparation for next year’s event. Among the great feedback we received rose the repeat question – when are you going to upload the videos from your workshops to your site? We’re looking forward to seeing you all next year.

Conference 40

Conference CRM Consulting Tips 40

LiveChat

DECEMBER 11, 2018

Singing “Last Christmas” since September and looking forward to the Wroclaw Christmas Market opening while listening to Frank Sinatra Christmas songs! After a couple of years break, I’m coming back with the best Christmas ads of 2018. #1. Best Christmas ads of 2018. Elton John Lewis. Seriously, just how awesome is that?

Video 63

Video Retail Course Technology 63

Brandwatch CX

MARCH 7, 2023

And it comes as a great fact sheet to give context to your social media marketing efforts. For marketers, knowing the statistics behind the social networks can inform strategy and spend, allowing focused targeting of users. Social media statistics For context, as of April 2018, total worldwide population is 7.6

Social Media 98

Social Media Video Advertising Marketing 98

Fox Metrics

JUNE 25, 2020

Not long ago, all a business needed to run digital marketing ads was a website and Facebook page. 76% of respondents of the Adobe 2016 Digital Trends Report think that marketing has changed more in the last two years, than the previous fifty. Marketing trends in 2020 call for a radical approach with fresh concepts. Voice Search.

Trends 64

Trends Marketing Social Media Analytics 64

NetBase

DECEMBER 31, 2018

Like all years, 2018 offered a number of lessons in how to break new ground using social media. It’s the same approach use by Cuisinart to update their recipe video content , and Arby’s to craft new audience-inspired sandwiches. Predictive Marketing. Insights Should Inform. Live Trend Tracking. That preparation came in handy.

Social Media 45

Social Media Video Analytics Sports 45

Avaya

JANUARY 16, 2018

40% of executives recently polled by Avaya rate their company’s customer experience as “poor” or “average,” and 93% say they’ll be focusing on improving customer experience in 2018. Think smaller in 2018…specifically, mobile apps. In 2018, major players will be defined by their understanding of this delicate balance.

Customer Journeys 72

Customer Journeys Contact Center Consumers Financial 72

Grade.us

NOVEMBER 2, 2018

2018's Best Social Media Marketing Blogs. This blog has lots to say about the way emerging technologies are growing, changing, and improving social media marketing. Why We Abandoned Facebook Video 4 Ways to Use LinkedIn Video for Your Business How to Improve Your Facebook Ads Relevance Score: 7 Methods That Work.

Social Media 32

Social Media Resources Tools Marketing 32

Up Your Service

SEPTEMBER 22, 2018

Service Council’s 2018 Smarter Services Symposium was held in Chicago with 250 delegates representing 100+ service organizations all gathering under the theme: “Service is Humanity”. These programs are building competencies and increasing employee retention, especially valuable in today’s dynamic labor market. For your colleagues?

Trends 74

Trends Measurement Competitive Advantage Metrics 74

Talkdesk

MARCH 8, 2018

Talkdesk is a Platinum Sponsor at Enterprise Connect 2018. Here’s how you can get the most out of Enterprise Connect 2018 with Talkdesk: Join Talkdesk’s VP of Marketing, Folia Grace, for an Executive Panel with Industry Analyst Sheila McGee-Smith. Date: Tuesday, March 13th, 2018. Title: Cloud Contact Center 2.0:

Connections 40

Connections Contact Center Leadership Consulting 40

ShepHyken

FEBRUARY 20, 2024

Why is paying attention to market and competition crucial for businesses? His TEDx talk “I was Seduced by Exceptional Customer Service” was ranked the most popular video to learn Customer Experience lessons from by Omoto in 2018. How can companies improve employee experiences for better customer experiences?

How To 77

How To Employee Experience Exceptional Customer Service Customer Retention 77

Oracle

NOVEMBER 7, 2018

This past week, we attended Cable Tec Expo 2018 in Atlanta – a conference that showcases breakthrough technology and trends in the cable and telecommunications industries. Here are a few of our most notable takeaways and insights from Cable Tec Expo 2018. — SCTE • ISBE (@scte) October 18, 2018.

Telecommunications 40

Telecommunications Wireless Transportation Roadmap 40

Think Customers

OCTOBER 5, 2020

In spite of recent political turmoil , the video app TikTok is experiencing a meteoric rise in the U.S. users, up 800% from January 2018 (it has 850 million monthly active users worldwide). What makes TikTok such a compelling platform for consumers and marketers? I don’t think it really means that much for marketers.

Marketing 52

Marketing Strategy How To Omni-Channel 52

Customer Bliss

AUGUST 20, 2019

In this week’s Daily Dose video, I share a short video inspired by the lessons of my most recent book, Would You Do That To Your Mother. . The following is a lightly edited transcript of the video below. Learn more in my latest video. A drink of water from a bottle in my hotel room just cost me about 42 cents.

Hotels 125

Hotels Customer Experience Case Study Video 125

Oracle

MARCH 20, 2018

Over the past decade and a half, Mack has grown exponentially along its digital marketing journey, making strides to get closer to the customer. Attending Oracle Modern Customer Experience 2018? Here are some of the ways Mack’s digital marketing strategy has evolved. No centralized marketing or prospect database existed.

Marketing 60

Marketing Social Media Case Study ROI 60

ReviewTrackers

MAY 23, 2018

Here are six ways to market a local restaurant. . According to the 2018 ReviewTrackers Online Reviews Survey, the average star rating for restaurants is 4.14. Kevin Tash, CEO of full service marketing agency Tack Media , says that for franchises, it’s good to segment audiences. Leverage Online Reviews. Focus on Instagram.

Marketing 70

Marketing Social Media Fashion Trends 70

ReviewTrackers

JULY 23, 2018

7 Social Media Marketing Strategies to Drive Results . Do you want to increase brand awareness, drive higher customer engagement, generate leads, or reduce marketing costs? You could argue that posting content is the part that’s most fun and exciting when it comes to marketing your business on social media. Identify your goals.

Social Media 63

Social Media Strategy Marketing Multi-Channel 63

Oracle

NOVEMBER 22, 2019

My name is Daniel, and I am a marketer who doesn’t have a marketing degree. Today, I run a content marketing agency called With Content. Founded in 2018, we’ve had the privilege of serving some of the biggest tech companies in Asia, and continue to do so. You can learn marketing yourself.

Marketing 42

Marketing Course Exercises Video 42