Talkdesk

NOVEMBER 29, 2017

To help contact centers make the most of their valuable time and help you avoid digging through all the resources available online, we pulled together a list of five must-see videos to address the hottest contact center topics in 2018 like transforming your contact center and preparing for the insurgence of artificial intelligence.

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Contact Center Video Call Center Hotels 40

CSM Magazine

DECEMBER 5, 2017

Here are some of the top customer service predictions for 2018, brought to you by Fara Haron is CEO of CRM Solutions, Arvato. Technology related to voice recognition will be most impactful in 2018. In relation to customer service, technologies like AR and VR will not be as impactful in 2018. Voice Recognition.

Self Service 80

Self Service Customer Service Gamification CRM 80

Vonage

APRIL 12, 2018

This philosophy provided the inspriation for his opening keynote – and rap performance – at Pulse 2018, Gainsight’s annual conference for Customer Success professionals to share best practices, learn about new developments and network with peers in the industry. For most businesses, the answer to that why is, or should be, our customers.

Customer Success 120

Customer Success Contact Center Conference Sports 120

Optimove

DECEMBER 16, 2018

The post Connect 2018 Keynote: Adapting to Consumer 3.0 | Optimove Video appeared first on Optimove.

Video 40

Video Connections Consumers 40

Optimove

DECEMBER 16, 2018

The post Connect 2018 Keynote: Innately Intelligent Marketing – From Concept to Reality | Optimove Video appeared first on Optimove.

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Video Connections Marketing 40

TechSee

FEBRUARY 12, 2018

We’ve narrowed down the 5 key customer service technology trends to watch out for in 2018. customer exhibitors at MWC 2018: Verto Analytics. Messaging app exhibitors at MWC 2018: Infinity Mobile. Immersive technology exhibitors at MWC 2018: Go6D Technologies. Virtual agent exhibitors at MWC 2018: Nuance.

Trends 84

Trends Customer Service Multi-Channel Self Service 84

TechSee

FEBRUARY 12, 2018

We’ve narrowed down the 5 key customer service technology trends to watch out for in 2018. customer exhibitors at MWC 2018: Verto Analytics. Messaging app exhibitors at MWC 2018: Infinity Mobile. Immersive technology exhibitors at MWC 2018: Go6D Technologies. Virtual agent exhibitors at MWC 2018: Nuance.

Trends 84

Trends Customer Service Multi-Channel Self Service 84

Customer Bliss

DECEMBER 28, 2018

Today’s “Best of 2018” episode features Patricia Pedhom Nono , who was previously the general manager of customer service & customer experience at MTN Cameroon , one of the biggest telecommunications companies in Africa. This was a really great conversation. Employee Experience Trickles Down to Customers.

Telecommunications 141

Telecommunications Chief Customer Officer Call Center Government 141

Optimove

DECEMBER 16, 2018

The post Connect 2018 Closing Remarks: Behold the Future of Relationship Marketing | Optimove Video appeared first on Optimove.

Video 40

Video Connections Marketing 40

Optimove

DECEMBER 16, 2018

The post Connect 2018 Opening Remarks: The State of the Brand/Customer Relationship | Optimove Video appeared first on Optimove.

Customer relationships 40

Customer relationships Video Connections Brands 40

ProProfs Chat

NOVEMBER 17, 2017

As 2017 is coming to an end, here’re 3 customer support trends that promise a better customer support in 2018. Omnichannel- I think that 2018 will be the year that Omnichannel becomes a reality for many customer support centers. Video services will continue to increase and become mainstream. Take a look. . Mike Wittenstein.

Self Service 111

Self Service Trends Chatbots Omni-Channel 111

ShepHyken

NOVEMBER 19, 2018

Harnessing the Power of Video for Customer Service: 5 Tips by Sean Gordon. Chief Marketer) Video is great for creating social engagement, but it can also be a powerful customer service tool. Here’s five ideas for using video to help maximize customer experience with your product or service. Follow on Twitter: @Hyken.

Customer Service 85

Customer Service Self Service Customer Centricity Video 85

Second to None

FEBRUARY 14, 2018

This piece was originally published by Forbes on February 8, 2018: “You may still be writing “2017” on forms, but no one can deny that 2018 is in full swing. Here are the six customer service trends we expect to see in 2018 and, more importantly, our advice on how to manage them. Those numbers will only rise in 2018.

Trends 63

Trends Social Media e-support Chatbots 63

ShepHyken

MAY 14, 2018

My Comment: This is one of the most incredible demonstrations of AI I’ve seen – direct from Google I/O 2018 (their developer’s conference). While the short article and video is focused on the consumer, imagine what the experience would be in a customer service role. Be sure to watch the short video. It is amazing!

Customer Service 76

Customer Service Employee Experience Video Conference 76

Oracle

FEBRUARY 2, 2018

Let’s take a look at 3 customer experience innovations you can expect from video streaming services in 2018. Internet access above 10,000 feet is at no cost to travelers (only when you log into your Netflix account) and Netflix plans to roll out capabilities in 2018. The not-so-subtle Netflix algorithm has arrived.

Innovation 81

Innovation Airlines Travel Advertising 81

Oracle

JANUARY 17, 2018

In an interesting dichotomy of content marketing trends, popular content formats in 2018 will be a mix of interactive assets and long-form print pieces. Following is a brief summary of content formats that will be paramount in 2018. Live video. Live video. They want detailed information to guide and educate.

Trends 52

Trends Marketing Chatbots Video 52

Clarivate

JANUARY 29, 2019

We’ve recorded over 75 videos and webinars over the last three and a half years here at CustomersFirst Now. These videos are a valuable resource and have covered many interesting insights, trends, and best practices on Customer Experience, Journey Mapping, Employee Experience, Voice of the Customer, and Customer Success.

Customer Journeys 65

Customer Journeys Video Case Study Study 65

Oracle

MAY 21, 2019

In this 14th video in the Smarter Demos series, we take a look at some of the latest CX tech innovating the automotive experience. So here we have the Yamaha 2018 450 motocross bike. The post Smarter Demos: Innovating the Automotive Experience with IoT and AR [VIDEO] appeared first on SmarterCX. Copyright © 2019 Oracle.

Automotive 84

Automotive Innovation Video Consumers 84

ReviewTrackers

APRIL 11, 2018

Here are some numbers to help you achieve a Big Picture view of social media marketing in 2018. According to Smart Insights and Clutch , the three most engaging types of content on social media are: written articles (27 percent), videos (26 percent), and images (24 percent). Facebook users love videos. There are 3.03

Social Media 83

Social Media Marketing Video Retail 83

Michel Falcon Experience

FEBRUARY 25, 2018

Michel Falcon: Hey everyone, I’m Michel Falcon, and in this video, I’m going to share the seven tips that I use to build better interview processes, to build high performing teams, increase employee engagement, and build a more profitable company. Do you feel your interview process lacks structure? Thank you so much.

Tips 113

Tips Culture Video Employee Engagement 113

Alliance by IFS

OCTOBER 24, 2017

How will mobile workforce transformation evolve in 2018? The most in-demand mobile workforce apps for 2018 offer functionality that enables: better access to content and knowledge. real-time performance support (like Video and Augmented Reality). real-time performance support (like Video and Augmented Reality).

Trends 50

Trends User Experience Video Technology 50

Avaya

JANUARY 16, 2018

40% of executives recently polled by Avaya rate their company’s customer experience as “poor” or “average,” and 93% say they’ll be focusing on improving customer experience in 2018. Think smaller in 2018…specifically, mobile apps. In 2018, major players will be defined by their understanding of this delicate balance.

Customer Journeys 72

Customer Journeys Contact Center Consumers Financial 72

LiveChat

DECEMBER 11, 2018

After a couple of years break, I’m coming back with the best Christmas ads of 2018. #1. But another reason is that Waitrose is the part of the John Lewis company what makes this video basically a self-roasting ad. This messaging is in line with Iceland’s commitment to remove palm oil from its own-label food by the end of 2018.

Video 63

Video Retail Course Technology 63

Alliance by IFS

JANUARY 17, 2018

The deciding factor between your service organization’s success or failure in 2018 can be defined in two small yet vastly important little words: Customer Experience. Check out the Aberdeen video and report , How to Prepare Networks for the IoT Impact , to learn: What is the business case for an IoT-ready network?

Video 0

Video How To Analytics ROI 0

Optimove

DECEMBER 27, 2018

Optimove Connect 2018 is behind us and we’re already directing our efforts into the preparation for next year’s event. Among the great feedback we received rose the repeat question – when are you going to upload the videos from your workshops to your site? We’re looking forward to seeing you all next year.

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Conference CRM Consulting Tips 40

Beyond the Arc

OCTOBER 2, 2018

See the video below for insight on the ideas and trends we’ve seen emerge in the industry and the technology that’s driving these. The post Key learnings from Finovate Fall 2018 appeared first on Blog @beyondthearc.com.

Video 40

Video Trends Industry Technology 40

ShepHyken

JULY 30, 2018

5 Ways Online and Offline Customer Experiences are Coming Together in 2018 by Vandita Grover. CustomerThink) From streaming video of the latest movies to delivery of high fashion or gourmet meals to their doorstep, people have already been delighted by the ways they can order and manage services and products.

Customer Service 78

Customer Service Customer Service Training Airlines User Experience 78

Customer Bliss

OCTOBER 9, 2019

In this week’s Daily Dose video, I share a short video inspired by the lessons of my most recent book, Would You Do That To Your Mother. . The following is a lightly edited transcript of the video below. A post shared by Jeanne Bliss | CustomerBliss (@customerbliss) on Nov 5, 2018 at 10:00am PST.

Insurance 178

Insurance Video Leadership Sales 178

transcosmos Information Systems

MARCH 20, 2018

Here are the top five trends for customer care service that will take your business to greater heights in 2018 and beyond: 1. billion people use at least one messaging channel on their smartphone this 2018. Your strategy also has to incorporate video camera technologies to help resolve technical queries with customers on the spot.

Trends 76

Trends Customer Service Self Service e-support 76

NetBase

DECEMBER 31, 2018

Like all years, 2018 offered a number of lessons in how to break new ground using social media. It’s the same approach use by Cuisinart to update their recipe video content , and Arby’s to craft new audience-inspired sandwiches. At the same time they shared promos online, while video of a “chaotic evacuation” racked up views.

Social Media 45

Social Media Video Analytics Sports 45

Alida

SEPTEMBER 21, 2018

Twitch, the world’s leading social video service and community for gamers, won this year’s Visionary Awards for Business Transformation for its Twitch RPG Community. Rather, a story happens in a particular moment and has both emotions and characters. Real stories also have a beginning, middle and end. Make authenticity counts.

Innovation 145

Innovation Feedback Customers Engagement 145

Up Your Service

SEPTEMBER 22, 2018

Service Council’s 2018 Smarter Services Symposium was held in Chicago with 250 delegates representing 100+ service organizations all gathering under the theme: “Service is Humanity”. Question: Watch this video interview with Ron Kaufman and Joe Pine now on “ Creating Expanded Service Experiences ”. For your colleagues?

Trends 74

Trends Measurement Competitive Advantage Metrics 74

Optimove

DECEMBER 18, 2018

2018 brought twice as many pink-hued lightbulbs, shining a light on 500 attendees, 12 workshop leaders, and 15 speakers sharing, absorbing, and discussing the current and future state of CRM. And as we begin wrapping up 2018, we reflect on our 4 th Optimove Connect, hoping we accomplished just that.

Connections 40

Connections Conference CRM Consumers 40

CX University

APRIL 12, 2018

March 15, 2018. It does help you build and maintain momentum if you log in two or more times a week to watch a video, read an article, or complete a lesson. CX University’s Mohamed Latib and his band of CX experts will be traveling the globe to provide CX Leadership Training workshops during the summer 2018 season.

Course 40

Course Travel Customer Satisfaction Study 40

Customer Bliss

NOVEMBER 26, 2019

In my Daily Dose video series, I explore the topics that chief customer officers must grapple with on a daily basis. Today’s video is an excerpt from my online course , inspired by my book, Would You Do That To Your Mother? Today’s video is an excerpt from my online course , inspired by my book, Would You Do That To Your Mother?

Hospitality 254

Hospitality Chief Customer Officer Course Video 254

Oracle

NOVEMBER 7, 2018

This past week, we attended Cable Tec Expo 2018 in Atlanta – a conference that showcases breakthrough technology and trends in the cable and telecommunications industries. Here are a few of our most notable takeaways and insights from Cable Tec Expo 2018. — SCTE • ISBE (@scte) October 18, 2018.

Telecommunications 40

Telecommunications Wireless Transportation Roadmap 40

Talkdesk

MARCH 8, 2018

Talkdesk is a Platinum Sponsor at Enterprise Connect 2018. Here’s how you can get the most out of Enterprise Connect 2018 with Talkdesk: Join Talkdesk’s VP of Marketing, Folia Grace, for an Executive Panel with Industry Analyst Sheila McGee-Smith. Date: Tuesday, March 13th, 2018. Title: Cloud Contact Center 2.0:

Connections 40

Connections Contact Center Leadership Consulting 40