NetBase

APRIL 7, 2020

But with recent events, and the threat of the coronavirus shutting down many jobs, it has people pinching every penny, which is challenging retailers and brands to get creative. Meaning, now more than ever, brands are utilizing market research and offering old-time solutions for modern-day social distancing. Tyson Foods Inc.,

Brands 64

Brands Entertainment Consumers Fashion 64

CSM Magazine

OCTOBER 4, 2023

That window was cut short to 3 years in 2015, then 2 years in 2018, and finally to just 13 months in 2020. If you are an eCommerce or SaaS business, the warning signs flashed by browsers can lead to a loss of sales and damage your brand equity.

Management 59

Management Ecommerce System Sales 59

NetBase

JUNE 4, 2020

In this channel exploration, we’ll share consumer and market intelligence around: Pinterest’s latest ecommerce offering and why other social sites -and ecommerce contenders, need to worry. How social channels are faring with sales when compared against ecommerce giants like Amazon, Walmart, Alibaba and others.

Social Media 70

Social Media Ecommerce Retail Consumers 70

Comm100

NOVEMBER 25, 2020

This estimated percentage is a 15% percent increase from 2018. This human-machine alliance can fully automate certain communications where the customer interacts with the brand through chatbots and other AI tools. The picture isn’t all that rosy. .

CRM 130

CRM Customer Service Ecommerce Chatbots 130

C Space

JUNE 16, 2020

The Brand Move Roundup – June 16, 2020. We’re tracking the notable brand moves & highlighting the companies who are tackling this challenge successfully. Sixteen weeks ago, when the gravity of the situation became clear, we started daily reporting on how brands were dealing with the COVID-19 crisis.

Brands 52

Brands Ecommerce Social Media Advertising 52

LiveChat

JANUARY 3, 2019

So, as the December 2018 is coming to an end, it’s time to sum up a bit all the highlights of 2018. 5 Lead generation hacks for ecommerce brands. In this post, Maryann Thomas also talks about lead generation, but this time, she’s describing how to use live chat in sales. And our average bounce rate of 30%?

Case Study 59

Case Study Chatbots Study Tips 59

ReviewTrackers

JANUARY 8, 2018

This article was written by Victoria Greene, a branding consultant and freelance writer. On her blog, VictoriaEcommerce, she shares tips on ecommerce and how writers can develop their craft. She is passionate about using her experience to help brands grow their business the right way. Ecommerce customer reviews — reviewed.

Ecommerce 33

Ecommerce Social Media Tips Brands 33

Kayako

JANUARY 3, 2019

Now that 2018 is slowly wrapping up, companies are looking into starting 2019 with a ready-to-go customer experience strategy. The fact of the matter is that if your customer’s experience is poor, customers will eventually switch brands – it’s only a matter of time. If this is the case with you as well – don’t worry.

Trends 120

Trends Customer Experience Ecommerce Analytics 120

Second to None

OCTOBER 16, 2018

The holiday season is approaching and it can help determine whether 2018 was a year of growth or stagnation for your retail brand. New technologies have shifted consumer expectations, changing the necessary preparatory work that a brand must complete to ensure a bountiful holiday season.

Customer Engagement 67

Customer Engagement Engagement Ecommerce Retail 67

C Space

MAY 29, 2020

The Brand Move Roundup – May 29, 2020. We’re tracking the notable brand moves & highlighting the companies who are tackling this challenge successfully. Keep checking back here for the latest updates on how brands are dealing with coronavirus.

Brands 40

Brands Social Media Retail Healthcare 40

Feedbackly

AUGUST 29, 2018

At the time of writing, there is currently around 2-3 million ecommerce stores, with less than 100,000 of these businesses operating as ecommerce-only. Research has shown that nearly 90% of new ecommerce stores fail within the first 4 months. But… this is very hard to do. Amazon’s Growth.

Customer Journeys 76

Customer Journeys Ecommerce Competitive Advantage Fashion 76

Qualtrics

DECEMBER 5, 2019

We found that some of the best insights come from brands who disrupt their own business models. Typically, disruptive innovation is carried out by small or lesser-known companies, start-ups with low overheads, zero brand capital and a high appetite for risk. When brands disrupt their own models. What is disruptive innovation?

Innovation 43

Innovation Brands Ecommerce Video 43

Eptica

NOVEMBER 21, 2018

Date: Wednesday, November 21, 2018 Author: Anne-Claire Bellec - Marketing Director Why listening to your customers is vital to success this Christmas. Published on: November 21, 2018. According to Forrester by 2020 almost half of global retail sales will be via the web – with $2 trillion spent via ecommerce in 2017 alone.

Net Promoter Score 62

Net Promoter Score Retail Ecommerce Social Media 62

Eptica

MARCH 28, 2018

Date: Wednesday, March 28, 2018 Why it is time to calculate the ROI of VoC programs. Published on: March 28, 2018. By failing to solve problems on the customer journey brands therefore not only annoy consumers but also push up their costs with repeat contacts, often through more expensive channels such as the phone and email.

ROI 65

ROI Net Promoter Score Return on Investment Effort Score 65

Kayako

APRIL 25, 2018

Live chat helps you drive sales. Live chat helps you drive more sales. Most websites provide customers with a relatively passive sales environment. A good live chat tool is the equivalent of having a sales clerk in your brick and mortar store. Targeting customers is really easy in 2018. That’s quite a bump!

e-support 123

e-support Multi-Channel Loyalty Sales 123

ProProfs Chat

NOVEMBER 29, 2019

This is exactly what customers expect from a brand when they approach them for support. Improved Sales. That’s because every company today understands that customers would only return if their experience with the brand has been delightful. . In 2018, the customer satisfaction rate with live chat usage stood at 83.1

Wait Times 90

Wait Times e-support Comparison Hospitality 90

NetBase

MARCH 4, 2019

Carefully cultivating a social presence online is no longer a quirky extra for a brand to offer, if it ever was. And any brands still devoting half-hearted efforts to their digital marketing really need to read The 2019 State of Social Report , as it offers game-changing insight for (and from) small, challenger and top-performing businesses.

Report 89

Report Social Media Advertising Ecommerce 89

Magellan Solutions

MAY 16, 2021

For this reason, the market expects a fast and easy communication with different brands and companies. On top of after sales support, nurturing existing customers and going after new ones is the standard business practice. This helps brands build rapport and grow their market reach and increase their loyal customers. Healthcare.

Telecommunications 52

Telecommunications Transportation Ecommerce Banking 52

Oracle

NOVEMBER 12, 2019

Consumer expectations have risen to a point where it calls for a company’s customer experience to be seamless across all channels , from your site to your social media channels, in person, and anywhere else your brand has a presence. That means their queries may fall on a variety of team members, each of whom has a distinct role.

Omni-Channel 45

Omni-Channel Loyalty Social Media Ecommerce 45

Oracle

APRIL 3, 2018

Next week at Oracle Modern Customer Experience 2018 in Chicago, the Markie Awards ceremony will take place, where winners in 19 categories of marketing and customer experience excellence will be announced. We spoke with Yasmini Ferrara, Director of Ecommerce and Marketing at Passarela, a Markie Award finalist in the Best Use of Data category.

Fashion 50

Fashion Retail Data Ecommerce 50

Oracle

MARCH 18, 2019

A Daymon Worldwide global study from 2018 found that only 29% of millennials usually buy the same brand, of a particular product, compared with 35% of Gen Xers, for example. Successful programs pave the way to increased sales and can drive market share.

Loyalty 60

Loyalty Consumers Loyalty Programs Retail 60

Eptica

JULY 25, 2018

Date: Wednesday, July 25, 2018 Author: Taoufik Massoussi - Product Manager & Head of AI Why traditional VoC metrics don’t deliver the insight you need to succeed. Published on: July 25, 2018. How can brands transform their programs? Analyzing at scale Brands interact with consumers millions of times every day.

Net Promoter Score 50

Net Promoter Score Metrics Average Handle Time Return on Investment 50

Magellan Solutions

JUNE 13, 2020

Through a Live Help feature , customers can choose between the different departments namely Sales Help, Returns & Exchanges, and Product Support to attend to their needs. This Canadian eCommerce platform introduced Shopify chat last year. At the same time, it improves customer satisfaction and secures sales instantly.

Company 52

Company Retail Ecommerce Apparel 52

ProProfs Chat

JUNE 21, 2019

eMarketer states In a November 2018 – Retail TouchPoints survey, retailers’ spending on acquisition and retention weren’t radically different on the surface. ” It’s as simple as not allowing your customers to leave and switch to the other brand. Keep an eye on Your Business Lifecycle.

Customer Retention 63

Customer Retention Strategy How To Case Study 63

CX University

MARCH 22, 2018

CX is not like a sales methodology, or a new technology. Then there was Amazon Prime, which eliminated the friction of shipping costs and catalyzed adoption of eCommerce. You would go to the grocery store and, after navigating your cart to the appropriate shelf, look at, maybe 5-10 different brands and variations at most.

Customer Experience 66

Customer Experience Customer Centricity Ecommerce e-support 66

Fox Metrics

JUNE 25, 2020

A 2019 Edelman Brand Trust Survey found that 60% of consumers trust the opinion of influencers about products and services. 75%of consumers are more likely to buy from a brand that knows there name according to data from Retaildive. When combined with influencer marketing, videos can provide brands with a huge following and exposure.

Trends 111

Trends Marketing Social Media Advertising 111

Oracle

DECEMBER 9, 2019

When a low stock count is displayed, it can have the added effect of building a sense of urgency with shoppers to drive sales. This allows customers to narrow and customize their search by a variety of criteria, from size and style to color and brand. Offer expedited fulfillment (if possible).

Tips 42

Tips eBook Retail Ecommerce 42

NetBase

JANUARY 9, 2019

Understanding consumer love, and what drives it, can be the difference to a brand that’s struggling. And not paying close enough attention can be a brand’s downfall. For instance, with such love for Etsy, and for the Luxury category overall – which claimed 4 brand spots in our Top 10 – could there be a collaboration there?

Retail 45

Retail Report Industry Strategy 45

NetBase

SEPTEMBER 6, 2019

Amazon has unquestionably conquered eCommerce. He wasn’t lying – 90% of sales are still happening at brick and mortar stores, apparently. I guarantee you they’d have looked at you strangely and said ’No, thank you,” Bezos writes in his 2018 letter. And the same is true for any brand. Yes, he really said that.

Analysis 49

Analysis Ecommerce Social Media Comparison 49

Oracle

DECEMBER 2, 2019

In an age where consumer expectations have kept pace with constantly increasing technological capabilities, people have grown so comfortable with online shopping that 35% are making online purchases at least weekly, according to the Pitney Bowes 2018 Global Ecommerce Study. The same Pitney Bowes study found that 56% of U.S.

Retail 40

Retail Ecommerce eBook Social Media 40

Stella Connect

FEBRUARY 22, 2017

This is an important question for retail brands. More than 90% of customers want and expect to be able to go to a brand’s website and make informed purchase decisions, perform account-related tasks, and get their questions answered without having to contact a customer service agent. How well are you helping customers help themselves?

Self Service 40

Self Service Ecommerce How To Policies 40

Bold360

JANUARY 31, 2019

Major online retailers like Amazon, Wal-Mart, Target and others have an undeniable edge on small and medium-sized businesses when it comes to eCommerce. The winter holidays are the most common scenario, with the weeks between Thanksgiving and the new year accounting for as much as 30% of sales for certain types of businesses.

Chatbots 40

Chatbots Sports Ecommerce Customer Service Representative 40

CSM Magazine

NOVEMBER 7, 2018

In 2017, Ecommerce was responsible for around $2.3 trillion in global sales and is expected to hit $4.5 Consumers are inundated with options of where to buy from and it’s more important than ever to differentiate your brand. There are dozens of brands across multiple websites at every price to suit your budget.

Engagement 40

Engagement Ecommerce Retail Competitive Advantage 40

C Space

MARCH 20, 2019

Sales of new electric cars worldwide surpassed one million units in 2017 – a record volume. This represents a growth in new electric car sales of 54% compared with 2016. Predictions are that sales will increase to 11 million in 2025 and then to 30 million in 2030. Jeff Beer, Fast Company: The Best a Brand Can Be?

Apparel 45

Apparel Automotive Hotels Hospitality 45

ProProfs Chat

MAY 6, 2020

One of the top reasons why customers have higher expectations from their preferred brands to offer the best service experience! This calls for service enhancement, to ensure that you leave a substantial impact on your customers that compels them to come back to your brand frequently. Customer Experience Drives Sales Statistics.

Customer Experience 66

Customer Experience Social Media e-support Comparison 66

CSM Magazine

FEBRUARY 28, 2018

Having a website that isn’t mobile-friendly in 2018 means you can say goodbye to leads and customers. With this in mind here are four reasons why your business needs to invest in a mobile app in 2018. In fact, by 2020, mobile apps are predicted to generate around $189 billion dollars worldwide. Generate Customer Loyalty.

Social Media 40

Social Media ROI Return on Investment Loyalty 40

Fox Metrics

JUNE 25, 2020

A 2019 Edelman Brand Trust Survey found that 60% of consumers trust the opinion of influencers about products and services. 75%of consumers are more likely to buy from a brand that knows there name according to data from Retaildive. When combined with influencer marketing, videos can provide brands with a huge following and exposure.

Trends 64

Trends Marketing Social Media Analytics 64