NetBase

OCTOBER 22, 2018

Last week we invaded the InterContinental Los Angeles Downtown Hotel , bringing together nearly 200 agencies, brands, customers, and prospects for two days of social analytics training and inspiration. The first half of Day One was all about mastering the craft of social analytics using NetBase’s various tools. After registering….

Analytics 58

Analytics Social Media Roadmap Hotels 58

Oracle

NOVEMBER 7, 2018

This past week, we attended Cable Tec Expo 2018 in Atlanta – a conference that showcases breakthrough technology and trends in the cable and telecommunications industries. Here are a few of our most notable takeaways and insights from Cable Tec Expo 2018. — SCTE • ISBE (@scte) October 18, 2018.

Telecommunications 40

Telecommunications Wireless Transportation Roadmap 40

Oracle

SEPTEMBER 19, 2018

Oracle OpenWorld 2018 will take place October 22-25 in San Francisco, with over 1,000 planned sessions on topics including transformational technologies, growth acceleration, intelligent cloud applications, and more. Your Roadmap of the Future for Sales and Service. Here are 5 of the upcoming, must-see sales-focused sessions.

Sales 49

Sales Roadmap Loyalty Chatbots 49

Oracle

MARCH 12, 2018

Oracle Modern Customer Experience 2018 will take place April 10 – 12 in Chicago, with 250+ planned sessions focusing on the hottest topics in customer experience. Ready to register now for Modern Customer Experience 2018? How IoT, Augmented Reality, Predictive Analytics, and Robotics Transform Service.

Customer Experience 45

Customer Experience Contact Center Roadmap Trends 45

NICE inContact

DECEMBER 17, 2018

Our NICE inContact CXone cloud customer experience platform is the first unified suite of cloud native applications to combine omnichannel routing, analytics, workforce optimization (WFO or WEM), and analytics & artificial intelligence (AI). Our CXone roadmap will help you set the pace with your customer experience.

Contact Center 120

Contact Center Omni-Channel Roadmap Analytics 120

Customer Bliss

SEPTEMBER 19, 2017

From her LinkedIn: Libby is the Chief Customer Officer and founding partner of Alteryx, Inc, Alteryx® provides strategic analytics software for enterprise and SMB companies making critical decisions about how to expand and grow. There will probably be a lot of measurement this fall to set up the 2018 plan. About Libby.

Chief Customer Officer 97

Chief Customer Officer Customer Journeys Roadmap Telecommunications 97

NetBase

OCTOBER 12, 2018

You know Social Media Analytics are important – yet 81% of executives surveyed don’t feel their company is using social to its full potential. There are several tools and tactics that tie into measuring the metrics above – like Social Listening , Social Monitoring , Customer Experience Analytics , and Image Analytics , to name a few.

Social Media 49

Social Media Analytics Metrics Airlines 49

West Monroe

JANUARY 29, 2018

Last week at DistribuTECH 2018 in San Antonio, TX, energy professionals from all over shared ideas and perspectives on the future of the industry with one clear conclusion: our energy future remains uncertain, but “digital” will be a major driver in addressing this uncertainty.

Self Service 40

Self Service Roadmap Exercises Technology 40

Chattermill

DECEMBER 2, 2018

Event Recap - The 2018 Q4 Experience Meetup co-hosted by Chattermill and Usabilla. on 3 Dec 2018. A recap of the Experience Meetup co-hosted with Usabilla on the 21st November 2018 at WeWork Provost & East. Mike set the scene for the evening by discussing the evolution of CX, analytics and the research industry.

Customer Centricity 40

Customer Centricity Roadmap Analysis Feedback 40

Oracle

NOVEMBER 26, 2018

Here’s a closer look at four ways VR will impact retail during the 2018 holidays. By envisioning the store and aisle layout digitally, retailers can do everything from see how displays will look without physical mockups to gather analytics on shopper response. A few retailers have big things planned for the 2018 holiday season.

Retail 93

Retail Roadmap Training Sales 93

Avaya

APRIL 10, 2019

2 technology they expect to transform Digital Customer Experience (DCX), behind customer success analytics tools. In Nemertes’ 2018-19 Digital Customer Experience research study of 697 organizations, we found companies already are relying on AI to transform their customer experience. In fact, those transformations already have begun.

Contact Center 71

Contact Center Self Service Virtual Agent Analytics 71

Comm100

APRIL 17, 2018

Create some simple boards like “Product ideas,” “Coming up” and “Roadmap” to get the ball rolling. Each employee gets a feel for the priorities, roadmap and keeps tabs on new requests. Through the use of analytics tools like Google Analytics and Heatmaps, you can point out problems in your customer’s browsing experience.

Feedback 193

Feedback How To Roadmap Survey 193

CX Workout - Ideas Blog

NOVEMBER 3, 2020

In 2018, Gartner suggested that CX is a people problem. Another open-ended question that uses text analytics, word clouds, and frequencies to analyze employee and customer sentiment? Then, we can provide your organization with a roadmap of recommendations for success. Create a Total Solution. So, what’s the solution?

Net Promoter Score 98

Net Promoter Score Effort Score Analysis Employee Experience 98

ShepHyken

DECEMBER 20, 2019

Salesforce conducted a survey in 2018. The long-form piece delves into collecting and measuring customer feedback, building customer roadmaps, monitoring your touchpoints and applying solutions with proven success rates. When we advocate for a business, we recommend it to other people. The results are eye-opening. •

Customer Experience 83

Customer Experience Roadmap Financial Contact Center 83

NetBase

DECEMBER 12, 2018

When Instagram announced its plans for an updated version of their social listening API (the new Graph API) we looked forward to December 11, 2018 as a critical milestone for NetBase and our customers. This means only those Instagram channels and keywords that you have specifically defined for tracking are what you can see.

Competitive Advantage 52

Competitive Advantage Social Media Roadmap Data 52

Gainsight

OCTOBER 22, 2018

Aptrinsic is a product-led growth solution that delivers powerful analytics and in-product engagements used to increase adoption, retention, and expansion in B2B companies. Customer Success leaders want better visibility into product adoption to influence the product roadmap and scale and automate CS within the product. 19, 2018. .

Roadmap 40

Roadmap Analytics Customer Success Financial 40

West Monroe

DECEMBER 21, 2021

Organizations that have actionable, outcome-focused technology blueprints and roadmaps can identify and accelerate the required technology investments to bring these business capabilities to market and gain a competitive advantage. Be data-driven and analytics-driven. How is the analytics structure set up?

Healthcare 52

Healthcare Consumers Technology Competitive Advantage 52

Strativity

APRIL 27, 2023

This article was written by Josh Verseput, SVP, Analytics. To get there, restaurants need to embrace change as a constant and then optimize, roadmap, and even blow some things up in order to respond faster and exceed customer needs. By the end of 2020 it was estimated that approximately 110,000 U.S.

Roadmap 52

Roadmap Customer relationships Brands e-support 52

Qualtrics

FEBRUARY 6, 2019

Design a data-driven product roadmap. 2019 speakers haven’t been announced but 2018 speakers included: Martin Eriksson – Founder of ProductTank and Co-Founder of Mind the Product. Eugene Roytburg- Managing Partner, Growth & Foresight Analytics, Fractal Analytics. Parag Vaish- Head of Digital Product, Tesla.

Conference 33

Conference Management Innovation Roadmap 33

West Monroe

FEBRUARY 23, 2022

What is the roadmap? Data: The new differentiator in manufacturing analytics. According to a Dragos and IBM Security X-Force report , ransomware attacks on industrial entities increased more than 500% since 2018, with manufacturing comprising nearly a third of ransomware attacks on industrial entities. Featured Content.

Leadership 52

Leadership Culture Training Technology 52

Circular Edge

MAY 2, 2022

Flex your analytical abilities. An analytical, data-driven perspective is invaluable in conversations about, for example, marketing or product development. Anyone who works in finance should constantly be looking for technology that can free up time to spend on tasks that require their knowledge and analytical expertise.

Culture 52

Culture Healthcare Apparel Financial 52

SurveySensum

JULY 14, 2020

She is the first Certified Customer Experience Professional (CCXP) in Yorkshire in 2018 and has experience in both large-scale multi-site, multi-channel operations, and smaller, entrepreneurial businesses. She has spent 27 years in senior roles at British Airways prior to founding her company, Sentio-B, a CX consulting firm in 2018.

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

Currency Alliance

DECEMBER 4, 2023

To consider a loyalty topic to be a ‘trend’, it needs to be on the roadmap during 2024 for at least 25% of leading loyalty programs and on the radar for at least 50% of companies. This undermines loyalty; it’s a strategy that sank Plenti – American Express’s attempt at a coalition – in 2018.

Loyalty 59

Loyalty Trends Data Marketing 59

Pink Guava

OCTOBER 31, 2018

In our last blog, titled ‘Stellar Customer Experience’ we have briefly touched upon what you could still do in 2018 and make Customer Experience work for your organization. Measure and Innovate Once you have created the roadmap and used them to further set your near and long term goals.

Customer Experience 45

Customer Experience Effort Score Metrics Measurement 45

Chattermill

SEPTEMBER 3, 2018

on 4 Sep 2018. Theme vs. Sentiment: Organizing your analytics. Another way to organize analytics is by the sentiment of the customer. Approaches to text analytics. Since rule-based analytics can function only within the boundaries of their existing rules, they work well when the scope of what they’re analyzing is narrow.

Net Promoter Score 53

Net Promoter Score NPS Effort Score Survey 53

Comm100

FEBRUARY 6, 2018

All data is the most recent information available as of the beginning of 2018. Like live chat software, Hootsuite’s social media software provides analytics and reports to help companies best understand how their social media strategies are performing. Set Your 2018 Business Priorities with CCW Digital’s Winter Report.

Software 104

Software Customer Engagement Engagement Omni-Channel 104

C Space

JUNE 16, 2020

That’s according to a new study from web analytics firm SimilarWeb , which looked at the buying habits of consumers on the ecommerce platform from January to April 2020, and compared it to the same period last year. Across age groups, use of Instagram for news has doubled since 2018 and looks likely to overtake Twitter over the next year.

Brands 52

Brands Ecommerce Social Media Advertising 52

CSM Magazine

JUNE 12, 2020

Innovation is a crucial driver to achieve superior customer service, and artificially intelligent cognitive applications will include sophisticated predictive analytics, speech pattern recognition, and contextual understanding combined with interactive communication. Artificial Intelligence. References: Bryan, Jordan, Contributor (2019).

Omni-Channel 52

Omni-Channel Customer Service Self Service Virtual Agent 52

Currency Alliance

FEBRUARY 26, 2019

In December 2018, we published what we consider will be the Top 10 Trends in loyalty marketing during 2019. Over the past 20 years (maybe 30), organizations have tried to achieve this by creating data warehouses – where disparate systems ported data into a central system to enable more comprehensive analytics.

Loyalty 45

Loyalty Strategy Loyalty Programs Hotels 45

NetBase

OCTOBER 7, 2019

On October 22 and 23 , we’ll be in Los Angeles sharing insight to help brands transform and confidently enter the new era of social analytics. The networking potential on its own is amazing, and the social analytics learning is top-notch. And the NetBase LIVE lineup is one you really can’t miss. LIVE Lineup Insight . in two weeks?

Analytics 8

Analytics ROI Brands Social Media 8